Omega Altise OAPC10 Questions & Answers

Hi Edward, Thanks for taking the time to contact us with your enquiry. The OAPC10 is a portable air conditioner. This model is not a reverse-cycle appliance and therefore does not offer a heating function. Only cooling, fan, and dehumidifying modes are available. We hope this information is helpful. If you have any further questions or concerns, please feel free to contact our customer care team on 1300 694 583 or via email customercare@wwa.com.au Kind regards, The Omega Altise Team

Hi Candice, Thank you for taking the time to contact us with your enquiry. We’re sorry to hear that you’re experiencing issues with your Omega Altise appliance. Could you please try plugging the unit directly into a wall socket - without using an extension cord? We also recommend performing a power reset by unplugging the unit for 10–15 minutes, then plugging it back in to see if this resolves the issue. Please let us know how you go after trying the above steps. Kind Regards, The Omega Altise Team.

Hi Jignesh, Thank you for your recent purchase and for taking the time to contact us. We’re sorry to hear about the issue with your unit. Please return it to the store where it was purchased so that they can provide you with a replacement. Unfortunately, this is the only option. Thank you for understanding. Kind Regards, The Omega Altise Team

Hello, in principle, yes, it can be done however depending on where the leak is or source of the leak, it may outweigh the cost of a new product

Hello Jean, please see the toubleshooting guide on the operation manual available here: external link 

Hello Graham, please fill out the form available at external link 

Means water full , you just need to empty the water

Good afternoon Mel, so that we can assist with your enquiry please give us a call on 1300 739 033 and ask to be put through to tech support they will be able to assist you. Thanks the team at Altise.

Good morning Soneta, thanks for contacting us regarding your portable air conditioner, These units will need to be drained more often due to the massive amount of humidity in the air at the moment, please give us a call on 1300 739 033 if you would like to troubleshoot with one of our consultants. The team at Altise.

yes defenitly check bunnings for hoses that fit and run it out your prefered location.

Good afternoon Richie, thanks for contacting us regarding your portable air conditioner if you would like to give us a call on 1300 739 033 one of our consultants will troubleshoot with you to ensure that it is performing to manufacturer's specifications. The team at Altise.

Good afternoon Mandy, thanks for contacting us regarding your portable air conditioner, the usual cause of this model shaking and turning it off is that it is not on a flat surface but you have advised that yours is. If you feel that it is not performing to manufacture's specification please return it to your place of purchase for an exchange. The team at Altise.

Are you plugging the unit in a powerboard with other appliances? Maybe overloading is my quick thought with little info. If plugging straight to wall outlet unit sounds fault.

Good afternoon Robyn, if your unit continues to trip your power supply please return it to your place of purchase for a replacement. This model carries a two year manufacturers warranty. Thanks for your enquiry. The team at Altise.

Hi there, so that we can assist with your enquiry, please email a contact phone number to the following address and one of our consultants will give you a call to discuss. The team at Altise. customercare@shriro.com.au

Good afternoon Bryce, thanks for contacting us regarding your OAPC10 please give us a call on 1300 739 033 and one of our consultants will troubleshoot with you and direct you to your nearest service provider if required. The team at Altise.

You can improvise and go to local Bunnings and look for product called silicone hose plug eg external link  You should be able to find something that plugs in there.

Good morning Claudia , a replacement plug is available as a spare part and can be purchased for Bunnings part number is as follows, JA01-AAAEB11 If you require further assistance please feel free to give us a call on 1300 739 033. Thanks the team at Altise.

Hi there Anthony, so that we can assist with your enquiry please give us a call on 1300 739 033 and one of our friendly consultants will be happy to troubleshoot with you. The team at Altise.

You mean dehumidifier mode? Running in cool mode is a straight AC no water should be collected.. dehumidifier mode yes it will fill water depending on dampness of room.

Nope its collecting in cool mode what could be causing this if its not ment to be happening

Good afternoon Mitchell, thanks for contacting us regarding your OAPC the massive amount of humidity in the air at the moment is probably contributing to the amount of water being accumulated please see below from page 10 of the instruction manual. If you would like to troubleshoot or require a manual please give us a call on 1300 739 033. The team at Altise Aqua Chill Technology When operating in Cool Mode this unit uses a self-evaporative system that extracts water from humid environments and collects it in an internal water tank. Once sufficient water is collected it is recycled over the condenser, assisting to cool the condenser and internal refrigerant gas faster than only air. Cooler condenser and refrigerant, means improved cooling efficiency and performance of the unit. Some of the water recycled over the compressor is evaporated and expelled from the machine as water vapour through the flexible exhaust hose. During very humid conditions the collection of water may be in excess of the evaporation rate and the internal water tank may become full and cause the WATER FULL indicator to trigger. In this instance the compressor will shut off automatically and a buzzer will sound. Pressing any button will stop the buzzer. You will need to empty the water tank before the unit will work again (refer to the drainage section).