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Omega Altise OAPC10

Omega Altise OAPC10 Questions & Answers

MPN: OMG-OAPC10
3.5 from 46 reviews

33 questions from our users

Dr Nick

Dr Nickasked

Hi folks, I have the OAPC29 model which has been great thus far, however, the fan has stopped working. I have read the manual over and over, and tried everything. Any ideas or suggestions to reactivate the fan would be greatly appreciated.

Cheers

Nick

3 answers
goulash
goulash

Dismantle and see if the fans bearing is not clogged up, going further see the main board for any burnt capacitors or such.

Omega Altise
Alexis P.Omega Altise

Hi there Dr Nick , please give our customer care team a call and one of our friendly consultants will troubleshoot with you.Thanks the team at Altise.

Dr Nick
Dr Nick

Will do, thanks team, Cheers, Nick

Bernadette Ross

Bernadette Rossasked

When using the dehumidifier mode do I still need to have the air vent out the window ?

1 answer
Omega Altise
Alexis P.Omega Altise

Good morning Bernadette , the dehumidifier is one of the functions on this portable unit , so it will require to have the air vent out of the window as with all other functions . If you require further assistance please feel free to give us a call on 1300 739 033. The team at Altise.

Tanya

Tanyaasked

Hi I was told by the sales
Consultant you don’t need to empty the water from this u it. That seems incorrect with the comments above. Also the fan grate is only half of the unit the other half of the fan grate is solid why is this. I’m not very happy with this purchase from Good Guys

2 answers
goulash
goulash

Dehumidifier function will need water to be emptied, you will get a notification and unit shuts off..fan grille is designed for that specific airflow iam guessing.

Omega Altise
Alexis P.Omega Altise

Hi there Tanya , please see instructions below on emptying water from this unit if we can assist or troubleshoot with you please give us a call on 1300 739 033 The team at Altise.
This machine has an auto-water-evaporating system. Condensed-water
cycle is used to cool down the condenser, which not only improves
cooling efficiency, but also saves energy.
If inner water tank is full, “W.F” indicator will flashed on the screen, af ter 8
seconds the machine goes into standby mode, the buzzer beeps, the
compressor stops and all keys are invalid.
Pull out the plug to drain out water, power off the machine and restart it, the machine will run normall

Jill D.

Jill D.asked

Do I close my windows and doors if running the dehumidifier

1 answer
Omega Altise
Alexis P.Omega Altise

Hi there, Jill, we do recommend that you keep the windows and doors closed while using the dehumidifier function to achieve best results. The team aT Altise.

Kaz Wall

Kaz Wallasked

How do i take out Filters on the OAPC1O model ? plz

No answers
Jason Rigney

Jason Rigneyasked

I purchased a Omega Altise OAPC29 model on 17th October 2019 from The Good Guys, now after I drain the water and clean filters the water level rises internal then drips from the side where filters are situated. As it is under warranty can I return it to place of purchase and exchange for a new unit (same model) please.
Kind regards,
Jason Rigney

1 answer
Omega Altise
Alexis P.Omega Altise

Good morning Jason, this unit carries a two year manufacturers warranty so please feel free to return to your place of purchase.
Thanks the team at Altise.

Ashleighlesely

Ashleighleselyasked

ive had my oapc10 portable aircon on for two days and the extremely small room still aint cold, its second hand so i cant get a refund

No answers
Ashleighlesely

Ashleighleselyasked

Just curious I've had the aircon on for close to 2 hours but it's still not cooling down, I've got a small apartment all doors closed, happy to keep on but just would like some tips on making it cooler, it's second hand so I don't know how it works

No answers
Bill Deslea G.

Bill Deslea G.asked

I purchased this machine last year 2018 and last night kit just blew hot air not cold can you tell me the exact settings just in case i have accidentally hit wrong buttons please? desnbill@hotmail.com

1 answer
Omega Altise
Alexis P.Omega Altise

Good afternoon Bill , thanks for asking us about the settings on you OAPC10 if you would like to give our customer care desk on 1300 739 033 one of our friendly consultants will be able to troubleshoot with you.
Thanks the team at Altise.

Holi

Holiasked

My unit has stopped working on cool (the compressor doesnt turn on) so its just blowing air like a fan. I tried to empty the water tank but there was absolutely no water in there. Do I need to add water somewhere?

1 answer
Omega Altise
Alexis P.Omega Altise

Hi there, the OAPC10 carries a two year manufacturers warranty , if yours is covered within this period please return to your place of purchase for an exchange. If you would like further assistance please feel free to contact us on 1300 739 033 . The team at Altise.

Holi

Holiasked

My unit has stopped working on cool (the compressor doesnt turn on) so its just blowing air like a fan. I tried to empty the water tank but there was absolutely no water in there. Do I need to add water somewhere?

2 answers
chute
chute

No, its broken. I had the exact same issue last week. Took it back to Harvey Norman, and they replaced it with a similar one (but different brand).

sweetaussie
sweetaussie

I took mine back yesterday and they replaced it and it doesnt work either

Mary T

Mary Tasked

How long is the th e runni g from back of machine to window. I live in bed sitter and the only window or door is approx 4 to 5 metres from bed area.

1 answer
Omega Altise
Alexis P.Omega Altise

Good morning , for maximum effect the hose on this unit will extend to approximately 1.5 metres.
The team at Altise.

Cedar T.

Cedar T.asked

Air con not cold any anymore

1 answer
Omega Altise
Alexis P.Omega Altise

Good morning Cedar T, if your unit is not cooling it could indicate a faulty compressor ,please call our customer care desk on 1300 739 033 and one of our friendly consultants will direct you to your nearest repairer.
Thanks the team at Altise.

jule61

jule61asked

Does the Omega Altise APC10 cool AND heat? Does it do both? I only hear people talking about cooling

1 answer
Omega Altise
Alexis P.Omega Altise

Good afternoon, This model from our range is only for cooling but check out our Omega Altise website and view the full range. Thanks the team at Altise

Michele H.

Michele H.asked

I have purchased 2 air conditioners, the WF light on one in my room turns on and it beeps, so I drain it, (follow instructions), it turns back on but only continues to work for about an hour or so..sometimes a bit longer then does the same thing. Is there any reason for this or could it just be a fault in the air conditioner. The other one works fine.

No answers
Dawn H.

Dawn H.asked

hi my Altise omega unit is 3 years old. It has stopped cooling and only blowing as a fan even tho it is set to cool. Is there anything I can do?? It is only In a bedroom and has had only minimal use.

1 answer
Cat❤
Cat❤

Try calling the company, they might know where you can get it serviced or fixed.

Marty

Martyasked

Just got this AC from a mate and it is very noisy and vibrates a lot, is there any way I can stop this?

1 answer
Cat❤
Cat❤

Unfortunately I don't think there is a way to make it any less noisy or vibrate less.

Kaz Wall

Kaz Wallasked

I'm partly visually impaired . after reading some of the reviews about having to drain water from tank or plug ? Do you have to disconnect unit from hose to do this as ..this unit is in my bedroom and i have carpet ..and now worried that water will go everywhere...and if have to disconnect from hose everytime i will have to get someone to reinstall for me all over again ?

5 answers
Kaz Wall
Kaz Wall

May i have an answer to my question plz and what is the energy rate of this unit per hour please ?

Omega Altise
Alexis P.Omega Altise

Good morning Kaz Wall please call our customer service desk on 1300 739 033 and one of our friendly team will be able to assist with your enquiry.

Thanks the team at Altise.

DazzaG
DazzaG

Hi Kaz unfortunately u do have to unplug the exhaust hose everytime i have the exact same problem I have to disconnect the hose from wall, slide it to my bath,lift it up and empty it like that but water escapes from underneath somehow so u need to keep it flat while doing all that, its hard for me to do so for u I'd imagine you'd need help, only other way is to put it on a milk crate or table to make it easier but then its too high and ya can't have it directly on you,my one is only 14 months old and this is its 1st full summer and it doesn't seem to be as cold now so im ringing them on Tuesday as its just not good enough, It has fairly good reviews thats y i don't understand why its so hard to empty, what a hassle it should have a removable water container i reckon, u should ring them on Tuesday aswell and c what they tell u im in two minds whether to take it back to be honest, Bad design especially for yourself and the elderly, what a joke.

Nic S

Nic Sasked

Just purchased an omega altise
I explained our windows before buying to sales assistant
Our windows are the old style ones that push out
So the gap down bottom is wider than top
Can I install this ?
Cheers nic

1 answer
Omega Altise
Alexis P.Omega Altise

Good afternoon Nic,
As you will be unable to install the window kit please return the unit to your place of purchase for either a refund or replacement.
The team at Altise.

Dale S

Dale Sasked

Our aircon is not cooling. We put it on cool mode and its as though its only fan. This is not what we expected. Any help please?

2 answers
Shellec
Shellec

Dale just go on the website and chat to one of the people on there. Very helpful. :) http://www.omegaaltise.com.au/contact or service team on 1300 795 572

Omega Altise
Alexis P.Omega Altise

Good afternoon Dale,
Please contact our customer service desk on 1300 739 033 and one of our friendly team will assist with your enquiry.

Thanks the team at Altise.

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