Omega Altise APC15 / RC Questions & Answers

Not from me. I’m not Altise. Suggest you google them and then phone them!

Good afternoon, You can purchase the required window kit from your local Bunnings or Betta Electrical store. Thank you for your enquiry. The team at Altise.

Good afternoon Ray, please give us a call on 1300 739 033 and one of our friendly consultants will assist and troubleshoot with you. Thanks the tam at Altise.

Good afternoon Mike thanks for contacting us regarding your portable air conditioner if you can give us a call on 1300 739 033 one of our consultants will happily troubleshoot with you The team at Altise

Hi, Mike again, I've already called your service department regarding this and they couldn't help me at all, she was just reading straight from the manual which is of no help, it doesn't even mention anything regarding "enactment" on the display at all? Her recommendation if the service center she put me onto couldn't help, which they couldn't, was to throw it out and by a new one as its now out of warranty so would probably cost more to repair than to purchase a new one. I'm not satisfied with that solution, we create way too much waste as it is without throwing things like this out before we even know what exactly is wrong with it, it could be as simple as a motor start capacitor has gone or a sensor has dislodged or died. Theres not a lot too these things, compressor, two fans, two coils and a small circuit board, so even if I had to replace the whole board in my opinion that is worth it. Although even if it is that simple I still want to know why the display has enactment on it all of a sudden and what it means?

Hey there I’m having the same trouble did you find out how to fix it?

No never recieved any answer not even from the agent. Although my issue was the compressor start capacitor, replaced that and its all good. Still has enactment on it but doesn't affect the operation of the unit at all. So no idea why it's there or what it means. Sorry I can't be of more help.

Good morning, we have sent an instruction manual to the email address provided. The team at Altise

Condenser? Call them up. They have a service department. But be prepared to pay through the nose. May be more economic to buy a new one.

Good morning agung , with regards to the E5 error code you have it could be that your unit requires a service call if you could give us a call on 1300 739 033 one of our friendly consultants will direct you to your nearest service centre. Thanks for your enquiry. The team at Altise.

Hi there, please give our team a call on 1300 739 033 and we will troubleshoot with you to get your unit up and running again. The team at Altise.

Hey was the service team able to help mine is doing the same thing

Hi Michael, please give us a call on 1300 739 033 if you require assistance with your portable air con. The team at Altise

Good afternoon, E3 indicates that the sealed could have a problem , if your unit is still under your two year manufacturers warranty please return to your place of purchase , if not please give us a call on 1300 739 033 and we will direct you to your nearest repairer .The team at Altise

Hi there, the loud noise is most likely the compressor if you follow the below instructions it should switch back on , if unsuccessful please call us on 1300 739 033 Thanks the team at Altise. The compressor does not work The overheat protection may be activated. Turn the unit off, wait 3 minutes until the temperature has decreased, then turn the unit on

Hi there, please call our customer care team on 1300 739 033 and one of our friendly consultants will troubleshoot with you. The team at Altise.

Hi there Rose, water is not needed in this model . The team at Altise.

Good morning Paul, R2 indicates that the water needs to be emptied, if you would like to have a chat and troubleshoot please give us a call 1300 739 033 The team at Altise.

Hi there Katrina , if you would like to call our customer care desk on 1300 739 033 one of our friendly team will arrange to email you a copy of the manual. The team at Altise

Hi there Mike , please call our customer service desk on 1300 739 033 and one of our friendly team will trouble shoot with you. Thanks the team at Altise.

Hi, Mike again, I called customer service desk, they couldn't even find anything about this, "enactment" displayed on the screen or anything other than what the manual has already told me, useless, they did put me through to a service agent in my area, who when I called them has told me they don't do air conditioners! Again, useless! Your service desk also said that if they can't help me then I may as well throw it out and buy a new one because if it's not under warranty then they usually cost more to repair than they cost. Great! So WARNING PEOPLE, buy one of these knowing that there is zero help once it's out of the warranty period and their customer service desk is only as good as the manual supplied with the unit as that's exactly what the service desk was quoting when trying to provide, "help" on this matter. Not good enough, far from it actually!

Hi there , if you would like to call our customer care desk on 1300 739 033 one of our friendly consultants will troubleshoot with you. Thanks the team at Altise.