Omega Solar & Batteries

Company that sells one thing but INSTALLS CHEAPER ONE – IMPORTANT UPDATES After 4 challenging months our system is finally installed. It happened only because Clean Energy Council got involved in this process and it forced [name removed] to install the system. Agreement was reached but he tried again to install cheaper than specified in our agreement panels and cheaper micro-inventors. Again blaming… Read more

his warehouse for that mistake but at the same time he was pushing me to accept whatever was delivered. After long argues a week later proper panels were installed on the roof. Still after installation 4 panels didn’t work correctly as two wrong inventors were again silently installed and two other somehow didn’t work at all. Only 2 MONTHS later it was finally replaced. But my metering system on my garage's wall was still showing fault. I sent emails, txt messages and photos but he didn’t even want to listen. He kept repeating how they are proud of their work and assaulting me telling that I have mental issues. Again only after Clean Energy Council representative called Enphase and their Software Team investigated why metering always had red lights on, only then our system started working properly. During that time [name removed] was making deliberately misleading statements and continuously repeating to me and CEC that system is working perfectly and supplied some kind of print screens.

Unfortunately, I don’t know what exactly is installed within my entire system as now company is refusing to provide me a list of the actually installed parts as it is required by law and Code of Conduct he is obliged to comply with. System with “sharp price” (as [name removed] is presenting my system) cost me fortune to have. If I would need a system again, even if take same as what he has installed, I will be happy to pay at least 30% extra but use a different company as level of stress and extra losses are ridicules.

It was extremely horrible experience and I will never suggest anybody to go through something similar. Simply intimidating when you clearly saying how things are and providing evidence but in reply you get a snowball of abusive statements like "I think you have mental issues with your thinking”. He went as low as taken up on himself analysing my wife’s character, who he saw just for 10 minutes when she was politely telling his guys where is the facilities they can use and offering them water. Also every step of rectification was dragged on and on, it was put into conditional dependency to remove my review. When I asked when those micro-inventors will be replaced to the ones it was in contract and agreed on, I received an answer “before we return to your home could we please arrange to remove your negative reviews”. Again it took CEC to clarify that his obligations under the contract remain regardless of any reviews.

Everything stated in this and previous reviews, my complaint to CEC, photos and screenshots provided are genuine, true and correct. If Omega wants to challenge any of my statements I am happy to see them in the Court. More than happy to repeat any of my statement in front of Judge/Adjudicator at any time and I have solid evidence to prove any of [name removed]'s misleading statements. While he is making up unreasonable allegations in overall but can’t even specify which particular of my statements are not true.

If you or your friends have had deal with “Omega Solar+Batteries” or “Gold Coast Energy” (company name was recently changed) check what you actually have on your roof and compare what you paid for. Probably you will be surprised.

Other registered business names with same owners: The “We Care” Solar Family, The We Care Solar Family, The We Care Solar People, Omega Solar, Your Local Solar Expert, GC Energy. Do NOT deal with this companies as they will sell you one thing but install a different, cheap one.

ORIGINAL REVIEW:

Current name: Omega Solar+Batteries Other Business names: The We Care Solar Family, The We Care Solar Family, The We Care Solar People, Omega Solar, Your Local Solar Expert Former names: Gold Coast Energy, GC Energy

I want just to share my experience with people who is looking for a company to install a solar system. I believe that this review will help consumers to do right choice.

If you know somebody who used one of these companies for solar system installation ask them check what was really installed against what they paid for. Possibly, I am not alone, unfortunately.

I have entered into a contract with Omega Solar+Batteries for an installation of high quality, specific system. I received a very sharp price for Enphase IQ7 PLUS and REC 320NP N-peak panels. This company is CEC-approved retailer with ISO accreditation, which was the reason I chosen them. The salesperson promised me that we commit, over and above the terms and conditions.

In accordance with the contract I paid a deposit, company obtained Energex approval for my system and in the specified day they have started their installation. They removed my existing system with 51 cents/per kW feed-in tariff and started to install their rails on my houses roof. They also installed an inventor in the garages wall in place of the current one. They also made changes to my electrical power box. Only after installers left my property, I have noticed that the cheaper version of the micro-inventors were delivered onsite and were prepared for the install. I also noticed that all fittings boxes had different and unknown brand name on them.

When I have noticed the substitutions, which was not allowed by contract, I have immediately raised my concerns with companys director [name removed]. He verbally promised fix it and later that day confirmed it in writing: that he will install the system as per agreed specification. He re-confirmed that all substituted items will be swapped over to the agreed ones and then it will be all as per contract. Next morning he sent another email reiterating that everything will be as per contract.

However, instead of doing what he stated, he already instructed his installers to sneakily remove everything that was installed during the first day, including Enphase metering system that was already mounted inside of the garage, to pack all delivered panels which were of the correct models, then they brought the old panels and inventor back on site, while at the same time, the director was reassuring me that everything will be re-delivered for the install as per contract.

As soon as they collected all items (correct and incorrect ones) which were delivered and some already installed, the director was keeping silence whole afternoon and only after my request to explain whats going on sent me an email saying: We grossly under-priced your installation by about $5000 and so you will receive your full refund returned to you and I apologize for any inconvenience this may of caused.

I had a long conversation with his salesperson and also after re-evaluation of the whole situation, I came to a conclusion that this company intentionally give a sharp price for a top quality system just to win a competition over other companies, and once they get me to enter into a legally binding agreement with them, they have deliberately attempted to silently install a system that is about $5000 cheaper. When the director understood he wont be able to get away with putting a cheaper system and therefore, will not be able to gain as much profit as he thought, he decide to simply walk-away leaving a lot of damages to my property.

Do NOT deal with this company as they will sell you one thing but install a different, cheap one.

This is a brief description what has happened, I am more than happy to provide evidence and all supportive documents, including numerous photos. Please feel free to ask me any questions, more detailed review with all materials to be published shortly.