Sun Select
Verified1,647 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment for Sun Select is generally positive, with many customers praising the competitive pricing, smooth sales process, and professional installation teams. A subset of reviewers, however, experienced challenges with scheduling delays and post-installation communication when addressing technical faults. Prospective buyers may benefit from clarifying timelines and support procedures prior to purchase.
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Was very impressed with customer service, and the installation guys were amazing. Very thorough at explaining how everything works and excellent workmanship. Even the small stuff like the silicone was perfect. Show details · 1
When my app had to be replaced with the app on a new phone I encountered a problem because I used the wrong username. Patrick helped me identify and resolve this problem patiently and successfully. Show details · 1
Reviews with attachments
I recently had a 42kW solar battery installed by Sunselect and the entire experience was smooth, professional, and stress-free. The technicians did an excellent job, very neat, well organized, and clearly experienced. What really stands out is that this isn’t my first experience with them. Around four years ago, they installed an 11kW solar… Read more · 1
system for me, which has been running perfectly without any issues.
For me, it’s not just about price, honest advice and professionalism matter just as much. Sunselect delivered on both fronts. Highly recommended.
I recently had a full solar system with a 20kWh battery installed at my property by Sunselect Solar, and I couldnt be more impressed. The entire process from the initial consultation to the final installation was smooth, professional, and stress free. The team was punctual, knowledgeable, and took the time to explain everything clearly. The… Read more · 1
installation was neat, efficient, and completed to a very high standard. Since the system went live, the performance has been excellent, and the battery storage has made a huge difference in reducing my energy costs.
I highly recommend Sunselect Solar to anyone looking for reliable, quality solar and battery installation. Exceptional service and great value
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I have no hesitation in recommending Sun-Select as the company for Solar Battery requirements. From advice to installation and follow up over the phone by Patrick who was courteous and friendly. Show details · 1
I would highly recommend Sun Select for giving me the Best competitive price for providing and installing solar batteries at my property. Jack and Charlie both provided an excellent service. Going through the different solar options available and constantly keeping me updated on the installation process. Tom the installer was very efficiant and did a fantastic job installing and helping me set the system up. Thank you for a great job, Well done. Show details · 1
Very polite and accommodating was Logan, Charlie the coordinator also Good job done by installers Archi and Tom. Show details · 3
Jerry from Sun Select was easy to deal with, transparent with product and communication. The installation team attended on time and completed a tidy installation. The Fox ESS system has been working well to date, very happy with the product and service to date from Sun select. I was apprehensive about the Fox ESS app after reading a few reviews… Read more · 1
stating it was a clunky app, hard to use and very basic. I have found the app to work well for my needs, easy to navigate and offers more than enough data. I’ve only had the set up for 2weeks, but very happy to date. We are yet to have a blackout to see how the black out protection will work.
Wilson from Sunselect reached out to me regarding quotes for a battery system for our home. Wilson kept in touch over the course of 3 months letting me know about new deals as they arrived until we found a setup that suited our needs. Wilson helped guide us through the whole process, aswell as checking in post install to see if we were satisfied.… Read more · 1
Henry & Archi did our install, it was smooth quick and they explained ay questions I had throughout the install process.
I am extremely happy with the service I recieved form Wilson, Archi & Henry
Thanks guys
I had an excellent experience working with Jack (Sales Manager) throughout my solar and battery installation project. From the initial consultation to the final installation, Jack was professional, knowledgeable, and always available to answer my questions. He kept me informed every step of the way and made the entire process smooth and… Read more · 1
stress-free.
I’d also like to thank Archi from the Grid Application Team and Hayden from the Installation Team for their professionalism and efficient work. The whole team was friendly, reliable, and delivered exactly what was promised.
I highly recommend Jack and the entire team to anyone looking for a quality solar installation. Thank you for the outstanding service!
Very competitive pricing. Good quality product (FOX ESS). Coordinated effortlessly by Max. Difficult installation performed very well by Archie and Charlie who were professional and tidy! I will definitely use them for possible future upgrades Show details · 1
Very good service. Erik and Archie did all they can for a smooth installation and Loagan was always available for concerns. Show details · 1
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Good sales team, installation team and installers. Jack, Charlie and Tom did a good neat and tidy work. Thank you team. I will give you ten stars instead of five stars. Show reply
Initially I got solar panels from SunSelect about 3 years ago. The whole process went quite well with amazing results, so when Karl called me back 2 years later with a very good option to install batteries I did not hestitate to accept it. Again the installation process was well organized and went as expected. Note that SunSelect provides a good customer support, you can reach them easily over a phone or email. Show details · 1
Had a very good encounter from start of process very transparent no hidden costs upgraded to bigger inverter at no additional or hidden costs very friendly always called back and manage to get the best deal to suit the customers needs, that was the service l received from Trevor ,Charlie and the installation guys that completed the installation l am very pleased with the overall service would highly recommend . Show details · 1
Jack was easy to deal with since I had installed my solar panels through him two years ago he knew me straight away and was ready to give a good deal on my battery package Show details · 1
5-Star Service! Huge thanks to Shane for making the sales process so smooth and transparent. He really helped nail down the right configuration for my needs. GREAT JOB!! excellent!! The installation by Archi, Hayden and Young was top-notch, they were professional, efficient, and the final setup looks incredibly clean. Highly recommend this team… Read more · 1
for anyone looking at solar storage! Sun Select is a real supplier!! will not hesitate to contact them again if any other need arise.
Latest follow-ups
A WiFi connection issue was addressed immediately with a positive outcome. Show 2 replies
Follow-up · Software upgrade .... done immediately by them. All I had to do was log out then log back in.
I chose Sun Select because I wanted Fox ESS and even though they had mixed reviews I was willing to proceed because their price was competitive and the sales person Max had responded to all my queries. My install was not the easiest as I had… Read more · 2
existing solar, my battery had to be on the opposite side of the house from my existing solar inverter and switchboard, and I am double story. Archi and Charlie kept me up to date on the install. Install was initially delayed and re-scheduled for a week or so later. The actual install was very good, they were prompt and tidy and consulted me along the way on the day of the install. The finished job was good. The install team friendly and helpful, including setting up the app. I got quotes from suppliers that were much more expensive and wanted to replace everything. Yes it would be more efficient but it just was not worth the extra money. Overall I would use Sun Select again.
Follow-up · One month after install - everything is working perfectly. FoxESS battery, inverter and app have been faultless. Easy to use and I am now essentially not using any grid supplied electricity (though this will change in summer with more air con use).
Positive reviews
We wanted a home battery to complement our existing solar before rebates reduced but had tight budget in mind to ensure a decent return on investment. Jack from Sun Select listened to our requirements, came up with a competitive proposal and long story short, the 42 kwh battery was installed successfully on time and without issue. We spent a lot… Read more · 1
less than some of our friends, had no problems and during three cooler winter months, reduced our entire electricity bill for the period to $8. We've already got hundreds back in our investment. Jack was knowledgeable, answered every question and was a reassuring presence.
I had an excellent experience with this company from start to finish. The solar system was installed professionally, on time, and to a very high standard. A special thanks to Sales Manager Jack, who was knowledgeable, honest, and always available to answer my questions. He made the entire process smooth and stress-free. The installation team was… Read more · 1
efficient, friendly, and left everything clean and tidy. I highly recommend this company to anyone looking for a reliable and professional solar installer.
Find out how Sun Select compares to other Solar Panel Installers
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Excellent service I ever received. Special thanks to the Sales Representative (Shane) and the Installation Team(ARCHI & ERIC). Mr Shane explained everything in detail. Very approachable person. Archi finished his job perfectly. Thank you Show details · 1
Negative reviews
This company is not fully based in Australia. Warning. All members I dealt with are in India or if in Australia, using fake names. Just check Sunselect on Linkedin for yourself. Their post sale experience: They screen calls and are selective on when to pick up. If they do respond, expect deception, excuses and an absolute lack of accountability. … Read more
The installation process was extremely difficult and poorly managed. Despite providing Sunselect with detailed information about my existing solar setup well before installation, the installer arrived without properly inspecting the system and began work without validating the existing configuration. The installation has now dragged on for months, with ongoing delays, poor communication and an incomplete, non-functional battery system.
I have been faced with only issues since the start of the engagement. These included poor workmanship, damage to my property, removal and return of my inverter in heavily scratched condition, repeated delays due to Sunselect allegedly losing critical installation components, lack of accountability between the installer and Sunselect, and ongoing system faults with the battery still not charging correctly after more than two months.
The issues were handled very poorly. Communication was inconsistent, updates were rarely proactive, and I constantly had to chase the company for information. Responsibility was repeatedly shifted between Sunselect and the installer, with no one taking ownership of resolving the problems. Overall, the entire experience post quote has been extremely disappointing.
Save yourself the time and frustration. This is absolute unprofessionalism.
I had a good initial sales consultation with Sunselect, but everything after that has been a very poor experience. The scheduling process was frustrating and took months before I could get a confirmed installation date. When the installation finally happened, it took all day, even though this should have been a straightforward replacement of an… Read more
existing battery with no changes required to my solar panels.
Since installation, Sunselect has had to return several times, yet the system is still not working correctly. The battery and solar reporting are still not right, and I have had to keep chasing them for a resolution. Rather than properly owning the problem, the support process has involved repeated back-and-forth, arguments about whether there is an issue, and a support ticket being closed without my confirmation that the problem had actually been fixed.
The most disappointing part is that this has dragged on from scheduling, through installation, and into ongoing unresolved support. I expected a professional installation and a working system, not months of delays followed by weeks of follow-up and disagreement.
The sales process was good, but the scheduling, installation, communication, and after-sales support have been absolutely horrible. Based on my experience, I could not recommend Sunselect unless they significantly improve how they manage installations, customer communication, and post-install support.
Paid the deposit $500 and big promise and guarantee will deliver before 1 may. Got call after few weeks that they can't install the one i paid for but they can install a half capacity instead. I refused and asked for refund. Three weeks after still no refund on my account though they assured me it's coming. Think twice before you decide who you are dealing with. Finally got my refund but after I logged dispute with the bank. Show details
Recent reviews
Installed a 28kw battery. Shane has been exceptional from the start, consistently responsive and straightforward. Installer Ali and his team were excellent, completing the work in a neat and tidy manner. He provided clear explanations on how everything worked. Highly recommended. Show reply
Oliver was my interface to Sun Select, he communicated well with getting approvals in place firstly with Synergy and following that with Western Power when they were satisfied with the contractors proposed delivery. Oliver was proactive in getting my delivery delivered timely as I am due to travel overseas in five weeks. A team of three very good electricians from Mann Electricals completed the installation in an afternoon. Show details · 1
Sun Select were great to deal with. Jerry helped with all my questions and if he didn’t know the answer he sourced it very quickly. The process was very easy. The price was competitive and transparent. Mayer installed the system and did a great job helping to set up. Very happy so far although it’s only one day old. Show details · 1
Trevor, Archie and Charlie were top notch in communication and battery installation went smoothly, a rundown of the system on site after install very helpful. It was a shame my doorbell intercom didn’t want to come back online after power restored Show details · 1
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