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Sun Select

Sun Select

 Verified
Sun Select
4.8

1,604 reviews

Positive vs Negative
96%4%
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Average Purchase Price$4,199.50
Warranty Claim MadeYes · No
Customer Service
4.7
Timeliness
4.6
Job Satisfaction ?
4.7
Rates and Fees
4.6
Installation ?
4.6
Value for Money
4.7

 AI reviews summary 

Sun Select is primarily praised for its competitive pricing and a smooth initial sales experience, with many repeat customers returning for battery upgrades years after their initial solar panel installation. While the majority of feedback is positive, a significant segment of users reports severe post-sale abandonment and technical failures.

Pros
  • Professional Sales Guidance: Consultations are frequently described as transparent and knowledgeable, with specific praise for staff members like Shane, Karl, and James for helping tailor system configurations.
  • Competitive Pricing: The company is consistently noted for offering some of the lowest prices in the market for mid-range equipment, particularly for FoxESS and Growatt systems.
  • Efficient Installation Teams: Many users report that installers are punctual, tidy, and provide thorough walkthroughs of the system and monitoring apps upon completion.
  • Repeat Customer Loyalty: Multiple reviewers highlight returning to the company for battery storage after successful long-term experiences with their solar panel installations.
Cons
  • Post-Sale Support Failures: There are significant recurring complaints regarding the company's refusal to honour warranties or manage technical faults, often leaving systems non-functional for months.
  • Communication Disconnects: Users have flagged instances where sales promises (such as installation locations or specific equipment compatibility) were contradicted by installers on the day of the job.
  • Refund and Deposit Issues: Several reports indicate long delays in receiving refunds, with some customers forced to involve their banks to recover deposits after cancelled or failed installations.
  • Quote Inflation: Multiple reviewers experienced "hidden costs" or price increases added to the final quote after the initial deposit was paid, despite being promised no additional fees.
Verdict

Sun Select is a viable option for consumers seeking competitive pricing and a streamlined sales process, provided the installation is straightforward. However, the recurring reports of poor after-sales accountability and difficult warranty claims suggest that users may face significant challenges if technical issues arise post-installation.

1,604 reviews
5 Kazzie F.  · Logan, Eric and Archi were very helpful. They would reply to enquries promply. Highly recommended.
5 Navoda K.  · Thanks Jovial for fixing the issue and prompt response.Look forward continues support
5 Binaya K.  · Very smooth process and easy installation process. I was given enough and detailed information on products.
5 younguk k.  · sun select and Wilson's team is expert for Battery installations and good organiser
5 Tilak K.  · Very supportive Team. Installation was very smooth and the installer Young was was very good at his work.
5 Marie F.  · Solar generation review was promptly checked and sorted thank you solar select
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Reviews with attachments

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EventOz
EventOzNSW
  Verified

I recently had a 42kW solar battery installed by Sunselect and the entire experience was smooth, professional, and stress-free. The technicians did an excellent job, very neat, well organized, and clearly experienced. What really stands out is that this isn’t my first experience with them. Around four years ago, they installed an 11kW solar… Read more ·  1

system for me, which has been running perfectly without any issues.

For me, it’s not just about price, honest advice and professionalism matter just as much. Sunselect delivered on both fronts. Highly recommended.

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Richard
Richard
 

I recently had a full solar system with a 20kWh battery installed at my property by Sunselect Solar, and I couldnt be more impressed. The entire process from the initial consultation to the final installation was smooth, professional, and stress free. The team was punctual, knowledgeable, and took the time to explain everything clearly. The… Read more ·  1

installation was neat, efficient, and completed to a very high standard. Since the system went live, the performance has been excellent, and the battery storage has made a huge difference in reducing my energy costs.

I highly recommend Sunselect Solar to anyone looking for reliable, quality solar and battery installation. Exceptional service and great value

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Ben Lane
Ben LaneQLD
 

Very good service. Erik and Archie did all they can for a smooth installation and Loagan was always available for concerns. Show details ·  1

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Sree
SreeWA
 

Good sales team, installation team and installers. Jack, Charlie and Tom did a good neat and tidy work. Thank you team. I will give you ten stars instead of five stars. Show reply

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Alex I
Alex INSW2 posts
 

Initially I got solar panels from SunSelect about 3 years ago. The whole process went quite well with amazing results, so when Karl called me back 2 years later with a very good option to install batteries I did not hestitate to accept it. Again the installation process was well organized and went as expected. Note that SunSelect provides a good customer support, you can reach them easily over a phone or email. Show details ·  1

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Chris
ChrisWA3 posts
 

Had a very good encounter from start of process very transparent no hidden costs upgraded to bigger inverter at no additional or hidden costs very friendly always called back and manage to get the best deal to suit the customers needs, that was the service l received from Trevor ,Charlie and the installation guys that completed the installation l am very pleased with the overall service would highly recommend . Show details ·  1

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tony
tonyNSW
  Verified

Jack was easy to deal with since I had installed my solar panels through him two years ago he knew me straight away and was ready to give a good deal on my battery package Show details ·  1

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Javier S
Javier SNSW6 posts
 

5-Star Service! Huge thanks to Shane for making the sales process so smooth and transparent. He really helped nail down the right configuration for my needs. GREAT JOB!! excellent!! The installation by Archi, Hayden and Young was top-notch, they were professional, efficient, and the final setup looks incredibly clean. Highly recommend this team… Read more ·  1

for anyone looking at solar storage! Sun Select is a real supplier!! will not hesitate to contact them again if any other need arise.

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Marissa Barry
Marissa BarryWA
 

Absolutely fabulous service and installation on my efficient battery! The FoxEss system is running brilliantly and is already having an impact on my current expenditure and electricity bills! Both James, Archi and Charlie from SunSelect were a pleasure to deal with and very cooperative throughout the instal. More than happy to recommend to any and all wanting great service and very competitive pricing :) Show details ·  1

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Richard
Richard3 posts
  Verified

Karl was very helpful from start to finish even with my last minute requests. I am always recommending sunselect to my friends and family, they helped me with my panels a couple years ago and most recently with my battery. Now, instead of paying for electricity, im earning $$. Show details ·  1

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Simon B
Simon BWA
 

SunSelect have been fantastic. 11 months ago in May 2025, SunSelect installed my first electrical solar system. The service was informative and helpful, especially James's quoting. Their technical paperwork is excellent. Also, the installation managed by Archi and Charlie was perfect. Their prices for great mid-range equipment are impossible to… Read more ·  1

beat, and I did a lot of technical research before signing. I installed a Solis 5kW inverter and 6kW of Jinko panels on my roof. The SunSelect service was so fantastic, that this month, April 2026, I just got them to arrange and upgrade to add a 42kW FoxESS house battery. This took full advantage of the government rebate scheme. I estimate my return on my investment to be 4 years, but the equipment is warranted for 10 years and will hopefully last 20 years. I was so pleased with these guys that I introduced SunSelect to 3 other friends, who have had similar excellent experiences, so I can't recommend these guys enough :-)

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Chris S.
Chris S.QLD3 posts
 

Would give 0 if I could. 1. Failed to disclose costs associated with finance when I asked for all costs associated with finance. 2. My application sat for a month waiting for grid approval. When I rang, they said they were waiting for a photo of the installation site which I had already provided. 3. They kept insisting I provide 6mm cement… Read more

sheeting for fireproofing when the wall it was being installed on is all ready made of 9mm cement sheeting. 4. Insisted I remove the timber trim from the wall for fire safety and then screwed plywood sheet on wall to hang inverter. 5. Cabling from inverter to battery not in conduit and refuse to correct or provide details as to why it doesn't need to be covered as per Australian Standards. 6. Refuse to supply and fit manufactures cable cover because it does not come in the box despite manufacture saying the cover makes the inverter compliant in Australia. 7. I suspect they screen calls. When I call the phone rings once then hangs up. 8. I have left dozens of messages over several months and have received only two call backs. I have had to chase them the whole process. 9. No manufactures documentation. 10. Promised a refund to compensate for incorrect information and have still not received it weeks after installation.

In the photos below you can see that no conduit has been used on the battery cables as required by the Australian Standards. The cables have been left the same length as they came out of the box and just coiled up with wire ties and shoved behind the battery.

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Tyler
TylerSA
  Verified

Great to work with. Got a 42kw FoxESS battery system installed. Had some payment issues from my end but Max from Sun Select was very understanding and willing to work with me while I sorted it out. Archi and Henry and their team installed the system within a couple hours and was super easy to setup and use. Thanks again team! Show reply

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Alan G.
Alan G.
  Verified

Having made some enquiries with a number of suppliers for solar battery installations, I chose Sunselect. I based my decision on price, positive reviews, quality of products and the fact they have been around for a few years. I selected a Fox ESS 10kW inverter and Fox ESS 41.93kW battery package. I am very happy with the product and with the… Read more ·  1

installation. The staff I dealt with, James, Henry and Archi, were very good. Archi was particularly helpful in promptly following up with me on certain queries.

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BC1
BC133 posts
 

Sunselect installed a 42Kw battery and 10kw inverter to my existing solar panels. The sales process , installation and support process was first class and vastly superior to other solar companies I had recently dealt with. I would like to particularly thank Max (consultant) and Charlie ( installation co-ordinator) for their professional… Read more ·  1

approach and keeping me informed at all times. They were true to their word and there were no hidden surprises.

Forget the rest, Sunselect can get it done.

Latest follow-ups

Mark
MarkNSW
 

A WiFi connection issue was addressed immediately with a positive outcome. Show 2 replies

 Follow-up  · Software upgrade .... done immediately by them. All I had to do was log out then log back in.

Michael
MichaelWA5 posts
  Verified
Customer Service
Rates and Fees
Installation
Trustworthiness
Value for Money

I chose Sun Select because I wanted Fox ESS and even though they had mixed reviews I was willing to proceed because their price was competitive and the sales person Max had responded to all my queries. My install was not the easiest as I had… Read more ·  2

existing solar, my battery had to be on the opposite side of the house from my existing solar inverter and switchboard, and I am double story. Archi and Charlie kept me up to date on the install. Install was initially delayed and re-scheduled for a week or so later. The actual install was very good, they were prompt and tidy and consulted me along the way on the day of the install. The finished job was good. The install team friendly and helpful, including setting up the app. I got quotes from suppliers that were much more expensive and wanted to replace everything. Yes it would be more efficient but it just was not worth the extra money. Overall I would use Sun Select again.

 Follow-up  · One month after install - everything is working perfectly. FoxESS battery, inverter and app have been faultless. Easy to use and I am now essentially not using any grid supplied electricity (though this will change in summer with more air con use).

Positive reviews

Carel
Carel6 posts
  Verified

Big thank you to Max, Charlie and Archie for assisting us from quote, through application all the way to installation. Always in touch with current updates and very knowledgeable. The installation team were quick and efficient. Highly recommend the team at Sun Select. Show details ·  1

Don
Don
 

Extremely happy with the installation from initiation to end. Sun Select energy expert and installation team were very professional and easy to work with. I have no hesitation in recommending Sun Select and installation company to any prospective clients. Show details ·  1

TCL249
TCL249QLD
 

We had an excellent experience with Sun Select from start to finish. The entire process was seamless, and the team was professional, knowledgeable, and highly responsive throughout our solar journey. A special thank you to Shane, our Sales Representative, for his guidance and support, and to Archi and Eric from the Installation Team for their… Read more ·  1

outstanding communication and assistance during the installation process. We are extremely satisfied with the service provided and would highly recommend Sun Select to anyone considering solar. Thank you for making the entire experience smooth, efficient, and stress-free

Negative reviews

Rohan K.
Rohan K.
  Verified

This company is not fully based in Australia. Warning. All members I dealt with are in India or if in Australia, using fake names. Just check Sunselect on Linkedin for yourself. Their post sale experience: They screen calls and are selective on when to pick up. If they do respond, expect deception, excuses and an absolute lack of accountability. … Read more

The installation process was extremely difficult and poorly managed. Despite providing Sunselect with detailed information about my existing solar setup well before installation, the installer arrived without properly inspecting the system and began work without validating the existing configuration. The installation has now dragged on for months, with ongoing delays, poor communication and an incomplete, non-functional battery system.

I have been faced with only issues since the start of the engagement. These included poor workmanship, damage to my property, removal and return of my inverter in heavily scratched condition, repeated delays due to Sunselect allegedly losing critical installation components, lack of accountability between the installer and Sunselect, and ongoing system faults with the battery still not charging correctly after more than two months.

The issues were handled very poorly. Communication was inconsistent, updates were rarely proactive, and I constantly had to chase the company for information. Responsibility was repeatedly shifted between Sunselect and the installer, with no one taking ownership of resolving the problems. Overall, the entire experience post quote has been extremely disappointing.

Save yourself the time and frustration. This is absolute unprofessionalism.

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Edward R
Edward R
 

I had a good initial sales consultation with Sunselect, but everything after that has been a very poor experience. The scheduling process was frustrating and took months before I could get a confirmed installation date. When the installation finally happened, it took all day, even though this should have been a straightforward replacement of an… Read more

existing battery with no changes required to my solar panels.

Since installation, Sunselect has had to return several times, yet the system is still not working correctly. The battery and solar reporting are still not right, and I have had to keep chasing them for a resolution. Rather than properly owning the problem, the support process has involved repeated back-and-forth, arguments about whether there is an issue, and a support ticket being closed without my confirmation that the problem had actually been fixed.

The most disappointing part is that this has dragged on from scheduling, through installation, and into ongoing unresolved support. I expected a professional installation and a working system, not months of delays followed by weeks of follow-up and disagreement.

The sales process was good, but the scheduling, installation, communication, and after-sales support have been absolutely horrible. Based on my experience, I could not recommend Sunselect unless they significantly improve how they manage installations, customer communication, and post-install support.

Curak
CurakQLD22 posts
  Verified

Paid the deposit $500 and big promise and guarantee will deliver before 1 may. Got call after few weeks that they can't install the one i paid for but they can install a half capacity instead. I refused and asked for refund. Three weeks after still no refund on my account though they assured me it's coming. Think twice before you decide who you are dealing with. Finally got my refund but after I logged dispute with the bank. Show details

Recent reviews

Muhammad A
Muhammad AWA
  Verified

Got a home battery installed by a team of professionals. Very happy with their timely updates, promises and competitive prices. Max, Charlie and Archie did a good job. Much appreciated. Show details ·  1

Krunal P
Krunal P
 

The service provided by James was outstanding. His knowledge, professionalism, and support throughout the process were second to none. I highly recommend Sunselect for anyone considering solar panels, battery storage, or any other solar energy solutions. Excellent service from start to finish! Show details ·  1

Frank
Frank2 posts
 

Fantastic sales service dealing with James very knowledgeable of all products and always happy to assist thankyou so much ..and the installation team of Archi and Hayden did a great professional job thanks guy ..I would highly recommend SunSelect for any solar energy needs Kind regards frank Show details ·  1

Michael Fitzell
Michael Fitzell2 posts
 

Everything was great they had to push our instal back a week due to ordered panels not available, installers were excellent and very efficient, electricians came the next day to finalise the instal due to a late afternoon panel instal finish time, system has been working very well Show details ·  1

E Schumacher
E Schumacher
 

Sunselect were excellent to deal with, communicated efficiently either through text, email or phone. Very pleased with the job done. Installers were also very efficient, and good with their communication. Show details ·  1

Andrew
AndrewWA
 

Quick and responsive feedback regarding solar battery installation. Discussion around battery location. Changed from original proposed location and the quote updated with additional costs. However was installed at original proposed location. Show details ·  1

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