Sun Select

Sun Select

 Verified
Sun Select
4.8

1,236 reviews

PositivevsNegative
96% · 1,18838 · 3%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Purchase Price$3,747.68
Value for Money
4.8
Product Quality
4.7
Shipping
4.7
Customer Service
4.8
Timeliness
4.6
Job Satisfaction
4.7
Rates and Fees
4.6
Installation
4.7
High level of professionalism
Tier 1 panels
Transparent process

Reviews

1,236 reviews
Tim F.
Tim F.South West, WA
 

App Setup

Very helpful and patient in helping set up the WiFi app Show details
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Tony
TonyPerth, WA
 

Very good

Good customer services, installer and installation. Happy with the quick turnaround from start to end. Show details ·  1
Customer Service
chris
chris2 posts
  Verified

Satisfied

Jacob was the initial point of contact and kept me informed along the way. Install was booked for a Wednesday on the day it rained and couldn’t be done but the job was followed up and completed the following Wednesday. I had spare tiles but none were broken so they were not required. Overall satisfied with the job.
I struggled with signing the electronic documents but Jacob helped me through. Show details ·  1
Value for Money
Timeliness
Rates and Fees
Installation
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Gavin
GavinNorth Queensland, QLD
  Verified

Solar

Well I would like to warn all do not believe anything the sales men tell you get all in writing . We have had 8 months of living he'll dealing with this company an we have had to sort out ourselves they did not wanna help at all. Now we find out we did not get the size system we were promised . They are very dodgy my advice stay away do not believe Thomas. Show details
Product Quality
Shipping
Customer Service
Timeliness
Sun Select
Sun Select   DM   
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Darren B.
Darren B.
 

Reliable and understanding

Jacob and the team at Sun Select were helpful, patient and totally professional with the way they went about their business. Show details ·  1
Value for Money
Product Quality
Shipping
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
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Ron
Ron2 posts
 

Top service and excellent product

Professional company with wonderful communication from Oliver followed up by skilled installation team. Everything was well planned at each stage. Highly recommend for top solar service. Show details ·  1
SUNIL M.
SUNIL M.Perth, WA
 

Excellent service, Good customer service

Good customer service, Excellent Service, good product quality, job done with in the time frame Show reply
Rates and Fees
Installation
Zahir
Zahir
 

Amazing work

Sunselect is truly one of the top companies in the market. You can confidently purchase and install their products without any hesitation. Show details ·  1
peter
peterPerth, WA2 posts
 

Im 74 years old and this has been my worst experience ever

It is now 12 months since I paid them $11,599 for a 10kw battery and it has only recently been installed (Jan) and is still not working. Co is imposable to deal with. Their system is setup so you can't leave messages. Show details
Sun Select
Sun Select   DM   
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terry
terryPerth, WA
 

SEMS setup

Patrick spent so much time with me showing a huge amount of patience as I do not fully understand the technology involved in setting up the SEMS portal thankyou Patrick you are an assett to the company. Show reply
Sam
SamSydney, NSW2 posts
 

Great Service

Great service from Jacob. Installation was fast and smooth. Price was good and the system has been great since installation. Show details ·  1
Brakes
BrakesPerth, WA3 posts
  Verified

Good Experience

Shane was most courteous in preparing and presenting my quotation to install a 6kw solar panel system to my single story home, after acceptance of the quote/ contract, the installation was carried out three weeks later by Henry and his assisting trades person. They did a great job were very efficient and completed the process in a timely manner. We are now waiting on Western Power to complete the connection to their service. Show details ·  1
Value for Money
Product Quality
Rates and Fees
Rania
RaniaGreater Melbourne (Inner), VIC3 posts
 

Best company in sole sun select

Karl very good customers service and explain all products very well. I highly recommend him to be the best person really made me understand the sole system. Thank you so much for your help. Show details ·  1
ARUN POTTAMPLACKAL B.
ARUN POTTAMPLACKAL B.
 

Memorable service

I would like to say more than excellent, punctual and responsive service.
Service from Patric was amazing. Patric solved connection issue by getting help from Ali. I shall recommend sunselect to my friends. Show reply
Trevor J.
Trevor J.
 

Solar installation

Good price. Had to chase up installation but done quickly after that. Shane was good to deal with. Henry installed panels and did a good job. Will wait to see how good they are if we have any issues post installation as that is the true test. Will update if there's any issues Show details ·  1
Value for Money
Customer Service
Timeliness
Rates and Fees
Trustworthiness

Questions & Answers

Doreen
Doreen

Why does Sun Select not answer the 1300 number supplied for support. Only days after installation my system keeps tripping the electrical box. Called more than 2 dozen times without any success.

Sun Select
Sun Select   DM   

Hi Doreen Share your address and project no to customercare@sunselect.com.au

Someone will call you on Monday as our office is closed over weekend .

Thank you

Housie
Housie

Why is it so hard to get a faulty replacement item installed? Months to get the replacement item and now cant get installation. All private numbers, no one answers. When they do call back, they are always "looking into it" but nothing gets done. My elderly parents have been lumped with a non working system for months. Who should I contact?

Sun Select
Sun Select   DM   

We are really sorry to hear that. Please share your contract number, and i will arrange a call back asap.

Housie
Housie  

Have sent a pm

Steve
Steve

Why aren't my reviews being published online

See all Sun Select questions

Details

About Sun Select’s installation process

Sun Select offers a comprehensive service that works with you to figure out the best solar solution for your home. The process is as follows.

  • Discussion with a solar expert to work out whether solar is a good fit for your home.
  • The in-house engineering team work with solar pros to design the right solar system for your unique home.
  • The custom system design is run by the homeowners for their approval. Grid connection approval is also sought from the electricity distributor in your local area. The necessary paperwork is also prepared pre-installation.
  • Sun Solar staff get to work and install a solar panel system in your home.

Other benefits

  • Sun Select only uses Tier 1 solar panels in their installations. This means panels are manufactured using a careful quality control process to ensure the highest standard of quality. This also means panels are more premium, and may be more expensive than non-Tier 1 panels.
  • An accreditation by Clean Energy Council means staff are trained to install renewable energy systems, and to work in line with industry best-practice standards.

Points of praise

Above all, the high level of professionalism embodied by Sun Select was viewed as the top feature of their service. Staff are informative and comprehensively guide householders through each step of the solar installation process. They are also good communicators who are quick to respond to queries, whether by email or otherwise.

The installers also displayed a great work ethic and standard. They showed up to jobs on time, and worked efficiently and skilfully, without hiccups. They were also polite and friendly, to boot.

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
Offers Free Standard Shipping No
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberYes
Clean Energy Council Recognition Approved Retailer and Member
Solar Connection TypeGrid-Connected and Hybrid
Awards 2023
Visit official website

Contact info for Sun Select

Mon9:00 am - 6:00 pm
Tue9:00 am - 6:00 pm
Wed9:00 am - 6:00 pm
Thu9:00 am - 6:00 pm
Fri9:00 am - 6:00 pm
Sat9:00 am - 6:00 pm
SunClosed
  • ABN: 24621635130

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