Optus Perks

No longer provided – They use to provide rewards for their customers such as tickets to movies and now they offer nothing, even Telstra still offers rewards and membership tiers to their customers. Optus is useless now.

Perks – It's always good to get perks. It does pay to visit the interwebs, you know, turn on the interwebs, or Google, and be up to date with what's available. They're good.

It's been down for 2 days – If you can get it to work it's good for cinema bookings at a good price. However, the website is clunky, crowded and slow. And to top it off it's been down for two days now. The login is broken and throws you into an infinite loop of please login, service unavailable, please login.. etc.

False advertising – The terms and conditions of the optus perks do not reflect what is offered. There are only limited tickets available for Hoyts optus tickets and they seem to be exhausted very quickly. This is very misleading and does not reflect what is advertised.

We are working on it error message I have been getting for the past few months – Optus perks is false advertising. I have been getting We are working on it issue, and few months down the track still hasnt been resolved. I called customer service and after a week still waiting on a call back.

Optus perks – I'm only new to optus perks I've only just started using it but do far I think it is a good thing I haven't had any dramas with it and I have got a couple of good bargains

Worse customer service ever – Pity I cannot give 0 stars as Optus perks is number 1 for this. I tried all week to contact Optus perks to fix the issue I have as I cannot purchase discounted movie tickets via my smart phone. I gave up in the end and purchased the full price of $19 x 2 for the movie tickets. Every time "optus perks" operator answers they think they put me… Read more

through to the real optus perks section, however they put me back to to the start again. Today I was on the phone for 1 whole hour and got nowhere. So frustrating annoying and costly.

I just saved $13 on 2 Aquaman Xtreme screen tickets – Never had any luck using the app on my iPhone or iPad, but I have always had success going to the Optus perks website using my laptop (https://optusperks.com.au and go to the movies tab on the top left hand side and click on the book now tab. Then a new page will open and you will see a browse movies tab - click on that and then it's pretty… Read more

simple from there). I just bought 2 tickets for Aquaman Xtreme Screen for $16.50 each plus a booking fee of $1.50 each coming to a total of $36. If I bought the tickets via Hoyts without using Optus perks, the tickets would have cost $23 each plus the $1.50 each booking fee - coming to a total of $49. So I just saved $13 going through Optus perks! I may be able to get a (small) frozen coke with that or 2 ice creams lol!!! You have the option to choose your own seats too...

Terrible – Called 20 times and tried to get this fixed but they are hopeless. Won’t waste my time writing any further as they don’t deserve any more of my time.

WORST customer service – I’ve been put on hold and transferred to 4 different persons for an hour!!!! At the end they could not solve the problem. It’s only about logging in issue and they can’t even fix it. They asked me to wait 24 hours!!!! So crazy and pathetic. What a poor team. I wish i could rate 0 star.

Some good options – I've only used Optus's movie discount perk and some other travelling discounts. As a student, these sorts of savings can come in handy. Generally a good experience.

Ended up costing me more money! – I gave them 1 star because you can't give 0 stars. The Optus perks website is terrible and doesn't work majority of the time (95%). I got it to work one time out of twenty and then accidentally bought tickets for the wrong day which I didn't realise until it was too late and could not get a refund. In the end I tried to buy perks tickets again… Read more

for the correct date but couldn't get the website to work, couldn't get through on the phone to the help line after calling three times and waiting on hold until the system hung up on me, ended up having to buy full price tickets. All in all it cost me a ridiculous amount of money to go to the movies. DO NOT go with Optus for the Perks. You won't get any.

Worst customer service – Its been three weeks now Optus didn't resolve my login/registration issue in Optus Perks. At first, I had to hold up for 40mins to talk one of the customer assistant. Then she transferred my call to another number where I had to hold up for 20mins and then she transferred my call to another number where I had to hold up for 10mins. Everyone were… Read more

saying they were not the right department. Even their customer assistant doesn't know which department is right. The most saddest thing is after all those holding and transferring game, the operator was saying they're facing technical difficulties and cut off my line. Most of their customer assistant are inexperience and inefficient.

Optus Punk'd – After registering for Optus Perks, I followed all the links through to the Optus badged Hoyts site only to be charged the exact same amount! I endeavoured to see what the problem is was- surely it's just a glitch or bug....Nope, the service has been down for the last month (at least that's what I was told) and after waiting for 75 mins (not a… Read more

typo) on the Optus Perks line, I spoke to Billing, Mobile and Tech support and no one from Optus Perks! They could just pull it from their website until the issue was fixed, that would make sense to customers. To date OPTUS PERKS DOES NOT WORK.

No optus perks for loyal customers – Went to buy movie tickets for the kids during the holidays. The optus perks tickets is the same as the price on Hoyts website. Being charged extra $3 just for recliner seats is rip off. Since the Hoyts at my location have replaced all their seats with recliners, I cannot purchase the tickets at the price of $12 adult tickets and $9.50 for child… Read more

anymore.

I’m so sad and disappointed that optus decide to make this move by charging customers the same price as Hoyts and not offer any perks or rewards for loyal customers.

Nothing for loyalty – Have been with optus now for about 30yrs, loyalty means nothing to Optus, there is nothing for long term customers like myself.

Perks? You must be joking – What is the real purpose of the perks? Offers what we hardly use and cost hardly cheaper. Better customers service and lower monthly charge will be the real winner for optus before your loyal customer changes allegiance.

Optus Perks JOKE no difference to ticket price – School holidays, trying to buy kids movie tickets, compared the price to the Hoyts website - NO DIFFERENCE. They note there a price increase for recliner seats - except EVERY cinema at this complex has recliners. So no, Optus is not offering me a perk at all. RACQ offer you e-saver tickets for a set price, then you book via the cinema website. That's a true, transparent discount. Optus are blatant false advertisers.

Love it, – check before you go on any adventures i davd so much in my last trip~!! Movies are cheaper!! and not only that I won a ticket to Baywatch premier too!! so happy with optus Perks!!

Optus PRANK – There is no difference in normal price tickets and buying via optus. This is acknowledged by Optus in its FAQ page. Unbelievable, optus knows that the ticket prices are the same but they still advertise for cheap tickets. What a joke. I don't understand why Optus thinks people are idiots.

Easy transaction – Wow what a great way to buy tickets, the only thing I'd change, make it possible to choose the seats

Bollywood movies – Optus perks advertises $11 tickets but what it does not say that it's not available for Indian movies....only for Hollywood and Australian films. If that's not discrimination I don't know what is. I wrote to the customer service team on 24th of June querying this...got a std response about how my email is important to them and that they will… Read more

respond in 1 day....needless to say...many days later I still have not heard from them. Clearly my email is important to them

Got Pizza Code, code didn't work at Dominos – Got Pizza Code, Code wouldn't work at dominos, and no one answered calls to try and work it out. Planned pizza dinner with friends and kids had to have chicken n chips instead, major letdown

Waste of time – The movie deal is only available at unpopular cinemas that cost twice as much. If I used it I'd literally be paying the same price to watch on a smaller screen in less comfortable seats.

Great movie tickets – Have saved an absolute fortune by using Optus Perks Hoyts tickets. $11.50 for a ticket to a regular movie. No booking fee online. Sure beats paying $21.50 + online booking fee. And cheaper than Hoyts vouchers. With the money saved on movie tickets alone each month, it pays for our internet service at home.

Waste of time – Optus Perks is a waste of time. This is the FOURTH time now since they released it I have tried to use it and the FOURTH time I haven't been able too because they can't get there stuff together. I've been an optus member for three years now and with the service they keep giving, don't think I will to much longer.

What a joke – Customer service out of the window. Had a problem. I went into a retail store told the person my problem, I was told this is retail only you will have to speak to someone in customer service I then was given a phone. Spoke to someone over seas there English was very bad then I got cut off. This happen about four times and took over… Read more

30mins problem now fixed.

Optus why can't there be a customer service person in your retail stores?

Shame on you.

Optus PERKS are a lott of rubbish – Optus are a disgrace. They have mailed me a PERKS $20 Westfield Gift Card but I have to register first. After 2 hours and speaking to ten Optus people nothing has happened. One lass from Sydney said they no longer send these cards out. Amazing. Optus you are a disgrace. There is no score low enough for your service. I can't wait to cancel my phone and broadband accounts.

OPTUS PERKS – Ive been a customer for quite a while and USED to get $10 movie tickets with the old system BUT NOW THIS NEW SYSTEM "SUCKS" Ive been trying to access this so called OPTUS PERKS system it wont let. Me in to make matters worse none of these optus idiots can fix the problems THEY DONT KNOW HOW TO? im changing to Telstra in Oct 2016 when this contract runs out? DONT GO A.WITH OPTUS ALLS OK TILL SOMETHING GOES WRONG?

OPTUS - YES! Try saying NO!!!! – What a terrible company full of lie's and SCAMS, sick of dodge E-mails that are not filtered, no coverage for hours a day sometimes for days on end, pre paid customers be warned this includes Virgin as well as it is owned by Optus. There is no rewards for choosing or using this service, when you ring other Optus phones it is meant to be free… Read more

however you need to have used a $30 recharge or above not "the add on's" but the company have said a $30 recharge will also "roll over your credit" what this actually means is only your left over data is rolled over NOT the rest!

I have been complaining now for 2 years to Optus but it is obvious that they are only here to scam your money. In fact Optus has spent nothing in upgrading its network to maintain a quality service to its customers and to put it simple love miss leading all of their customers.

So next time you have a problem with service issues of the money that is not there in your pre paid account know Optus don't give a crap!!!

Try the network everyone goes back to "Telstra" after all why suffer poor coverage and drop outs when you don't have to.

Delay in sending evoucher! – This service used to be so good to 'reward' their Optus customers! Paid and immediately would get the discount Hoyts voucher straight away in the email even on the weekend. Lately I purchased it on a Saturday and did not even get the voucher until I email them on Monday afternoon demanding where my voucher was! Even thought I have received… Read more

their immediately saying payment was approved on my credit card. So I missed out on my movie on the weekend! And then I went to purchase more on a weekday, thinking surely someone must be at work to process something! And no, after 3 days I still have not received my evoucher! Surely even a cheque would have been banked by now let alone a credit card transaction that they have approved straight away! So much for rewarding their customer!!!

Subsequent to this review, I have emailed them requesting my vouchers again and they have immediately did so. it was fantastic! Delays delays and more delays