Optus Wireless Broadband Questions & Answers
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Why is it that every time Optus states they are upgrading the service it goes out extended periods and then when it comes back it is SLOWER. Can someone please tell OPTUS DOWNGRADES are not UPGRADES and point out that they are going the wrong way! I have an graph to show how bad they have become over time. external link
Has anyone used a ZTE MU500 modem previously used with Telstra mobile Broadband, succesfully with Optus mobile broadband?
How you find the mobile number on this device to recharge?
Hi Saman, thanks for your question. If you've received an email from Optus when you first signed up, the service/mobile number would be mentioned in the email for your reference. Alternatively, you can find the details of your service if you have access to your My Account or My Optus App.
If you're still needing a hand, our Social Media team is available 24/7 and is ready to assist either over Facebook or Twitter: external link .
If you send us a message there and include your ProductReview username, we’ll grab some details securely and see what we can do to help. Sarah
why is it that ever since you introduced your new Optus 4G PLUS network using Frequency Division Multiplexing technology, the reception on every phone we have using Optus service has now become unstable (drop outs, black spots etc..) in areas that were solid prior to this introduction. i understand why it was done but easing congestion by using unstalbe multiplexing has jsut caused more significant issues for your users..
Hi Joe, thanks for sharing this. I'm sorry to hear that you've had some network related issues on our 4G Plus network. We can review this and see what has happened to understand how we're able to assist. Please feel free to touch base using this link here : external link - Steven
Usual standard reply, we're sorry, we'll say we investigate, but tough luck. Contact us anytime but we'll give you the same sh..t.
I have just purchased the 4G CPE Pro 3 and my xbox1 is just dropping out???
Huawei B818 modem and mobile broadband is extremely unreliable, sometimes it works perfectly at 40M/p/s some times 0.2m/p/s. When you plug in ethernet cable Huawei B818-completely stops working. I want to understand how to fix?
How much to buy the B818 4G WiFi Modem outright
Hi Ralph, Optus list the B818 modem as part of a month to month plan with the price being $281 for the first month ($216 for the modem and $65 for the 200GB plan). Due to this, I would believe that $216 would be the RRP for this modem.
You might be better off calling your closest Optus store (if they're still open at all with this pandemic happening) as I have had to go to one of their stores to purchase a modem outright in the past (or in my case, a replacement modem due to dropping my old one and breaking it). I can't remember if I had to prove that I had an existing plan with them already so if you're trying to buy a modem without having a plan be sure to check that you can buy one in that situation first.
Also, if you're currently on one of the Wireless Broadband plans, there is a clause in the Critical Information Summary which says that you can't remove the SIM from your existing device so if you are looking to replace your current device with this modem be sure to check that you can do so.
Sorry for the long winded answer.
Thanks, Zach.
Will my 500gig role over on to the next lot if I don't use it all that month
Hi Kim,
It's probably a bit late for my reply but I'll answer nonetheless.
Data doesn't rollover, if you don't use all of your 500GB for the month, you'll still only get your standard 500GB for the next month.
Thanks, Zach.
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