- Verified customer
Organika Hair - Colouring run & overcharged
Organika salon in Elwood (Melbourne, Victoria, Australia). Had my hair coloured a burgundy colour. The colour ran for 2 weeks, staining my pillow and towels, despite washing my hair several times.
Went again to re-touch my roots, with a brown colour (not the burgundy). Was quoted $145 on the phone including wash/blowdry/cut. After 2 hours, mostly waiting, I was charged $297! Was told the wash/blow/cut wasn’t included! Looked on their website. $145 regrowth colour and $115 for cut/wash/blow. Overcharged by $97 due to misquote!
Called th...em, they offered $33 refund. It should be $37 refund ($145 + $115 = $260, $297 - $260 = $37). Lady told me it’s $115 for the cut & then changed her mind to $117. When queried about the $2 extra, she said it’s for “the homeless people because they are a sustainable salon.” Didn’t make sense, but didn’t want to argue any further. Not happy as I had a budget in mind and wasn’t able to make an informed decision and felt ripped off, with a ‘smile.’ It’s a pity as I had been before at another time just for the cuts, and the hairdressers are generally friendly and I liked that they (allegedly) use less chemicals in their products. Unfortunately, the last 2 times had put me off.
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