Warm, welcoming, professional staff
Beauty services performed efficiently
Accommodates walk-in appointments
Piercing services sometimes rushed
Reviewer Photos & Videos
Claremont Quarter piercings
Unfortunately I would never recommend the Claremont Quarter store in WA after my daughter has had 2 piercings literally fall out of her belly button. When she went to the Innaloo store to ask their opinion this week, she was told that both piercings had been pierced wrongly and she was offered the name of the manager to call for a ‘free piercing later’. I wouldn’t let her set foot again in any of your premises for fear of a mutilated stomach, her belly button already looks terrible from both attempts. I am so disappointed that this has happened and question your training practices. In my opinion you should stay away from Essential Beauty services for your own safety and well-being.
I made a call to essential Beauty in chirnside park and my first impression by the phone call from Jess made me feel very comfortable with this store. I went in with my 11 yr old daughter and was greeted with a warm and genuine smile from Jess and her colleugue( don’t know her name) and made my daughter feel very relaxed.
From the start of a phone call to end product was totally wrapt with such friendly professional service.... great job Jess and other colleague there who even wanted to come in and hold daughters hand lol
I have had treatments done by Renee and Nat at Cannington and they are both fantastic. They listen to what I want and go the extra mile to get it done. I read a nasty review about Renee which couldn't have been further from the truth and it could only have come from a co-worker.
Amazing service, each piercing has healed greatly. Highly recommend. Really nice people with great communication. Very happy and looking forward to making a come back every few months. Thanks legends.
The reviewer stated that an incentive was offered for this review
I have been there to get my conch, belly button and tragus pierced. All of which are still infected after MANY months. I was never informed of proper care of my piercings and they also did not put the appropriate jewellery suitable for fresh piercings. After seeking help from a professional, and having many attempts of saving my piercings, I have to take them all out and let them close over before getting them pierced and having to pay for it again. NOT HAPPY
Cockburn - lash lift and tint and ebt Jess M
So happy with my lashes and eyebrows!! Jess M explained everything she was doing (because my eyes were closed) AMAZING RESULTS!! Have been here before and staff are always amazing!!
Cranbourne Park store
Really lovely staff who make you feel at ease and do a really great job! I’ve gotten a wax here twice now and it’s been perfect each time. Highly recommend!
The reviewer stated that an incentive was offered for this review
Had my nose, ears done and my sister also loves this place. Great staff member!! Ladies were extremely caring and understanding, they definitely know what there doing. Made my experience really comfortable! Highly recommend!
Essential Beauty Chermside , exceptional service
What an amazing experience ❤️
Jaclyn and Mel , was so caring and knowledgable , felt completely at ease and they created the best experience . HIGHLY RECOMMEND these two lovey experts , best service ever :)
Worst daith piercing ever
Had my daith pierced to find that even after using proper aftercare it swell enclosing the barbell as the piercer useythe wrong size piece of jewellery no signs of infection
**Horrible Piercing Job And Service At Melbourne Central Store**(Keloid scarring)
I am extremely disappointed in the work and service I received from the Manager at the Melbourne Central store on 28/3/21. After having my conch pierced here previously, the piercer put in the wrong size piercing which was way too small and caused my ear to swell and form a large ball which was extremely red and painful. I went back to get it looked at and the piercer replaced the piercing although now I have a keloid formed as a result of the original bar put in that was way too small for the area. She even explained to me that it was the wron...g size and that it was dangerous to use such a small sized bar. I then went in today wanting to remove the piercing and ask for a refund after having such a horrible experience. I was asked to speak to a ‘manager’ who was incredibly rude and attempted to place the blame on me saying I was prone to keloids when I’ve never had anything remotely similar happen to any of my other piercings. She did not want to work with me to come up with an adequate solution and basically said too bad... I am extremely angry over this and will NEVER come to any of these stores ever again. The incompetency of the staff to provide even adequate service to a simple request is despicable. All I wanted was a simple refund and all of this could have been avoided. To be treated such a way when your team was at fault is absolutely disappointing and unprofessional.
Ears constantly infected despite doing all aftercare properly.
In 2020, I decided to go to essential beauty to get my helix pierced. Within a week, it was incredibly infected despite the fact that I was using spray multiple times each day. I had done all the after care properly, yet the infection never went away (despite going on antibiotics and using anti-infection creams). I contacted essential beauty for advice, and was told to email them the photos of my ear. After doing this, I did not hear back for weeks. I eventually took it out to let it heal over, and assumed that the infection was just a one off....However, I went back to essential beauty in October to get my seconds pierced, and the same thing happened. First, the placement was off so I had to get it re-pierced. The service for this was good, and the re-piercing was free of charge. However, my ears have still not healed at all and are constantly infected. I changed the earrings as the ones I was pierced with were too tight, yet this still didn't help. Today, almost 6 months after I had them pierced, I have finally had enough and taken them out to let the lobe heal over. After talking to others who have had their ears pierced at essential beauty, and reading some of the reviews, I have realised that they have all experienced this. I have now spent over $90 just on the piercings, plus more on the aftercare and have ended up with taking all of the piercings done here out. I do not recommend getting any piercings done at essential beauty.
Essential beauty fountain gate
I would like to thank the lovely Mary! She was amazing my tan was applied professionally and without crazy streaks and she definitely knew her stuff! Such a kind lady and would definitely go back! Visited heaps of salons this one tops it!
The company uses cheap wax and makes a skin product called Tonic itself and sells it for $50, when it costs $2 to make. Tonic is absolute rubbish and does nothing for your skin.
Awful, bad piercings
Got my daith pierced and the lady pierced it in the wrong spot, too deep and too far out of my ear. It got infected despite following all the after-care instructions, I chose to get it removed. The lady who did it said "I know its in the right spot because I did it", pfft!!! Yeah right.
I contacted EB on Facebook and they've told me again that the placement is right, which is is NOT right. I wasted 70 odd dollars getting a dodgy piercing which never would of possibly healed and they don't even wish to refund it. I spent over 250 in one go here.. EB is never be getting my business again. All they see is dollar signs so please take your money elsewhere! To a professional!!
Questions & Answers
what is the brand of your jewelry?
Hi Skye, we have our body jewellery professionally manufactured for Essential Beauty. Thank you :)
Are your jewellery sterilised before used?
Is the equipment for piercing the ear lobe sterilised?
Our highly trained Piercing Specialists at Essential Beauty follow strict body piercing procedures in a sterile environment, using disposable tools and autoclave sterilised equipment and jewellery.
Get an answer from our members and Essential Beauty representatives
Essential Beauty is a network of over 60 beauty salons across Australia that has been performing beauty services for women and men since 1990. The salons boast a 100% female staff of beauty therapists and piercing specialists, to help you feel more safe and secure.
The franchise offers a range of beauty services:
- Waxing: The salons offer arm, leg, underarm, bikini, back, chest, and facial waxing. For those worried about removing hair down there, staff across the franchise have performed over 4 million bikini waxes since the brand’s inception.
- Ear and body piercing: Onsite piercing specialists can give you an ear, nose, belly, dermal, eyebrow, lip, tongue, nipple, or (female) genital piercing - with discounts offered when you do more than one.
- Lash & tint services: These services include brow waxing and tinting (including with henna); lash tinting, lifting and extensions; and false eyelashes.
- Laser & IPL: Beauty therapists can remove your unwanted hair with laser and IPL (Intense Pulsed Light) - they also offer a free consultation beforehand to assess which treatment is right for you.
- Spray tans: You don’t have to harm your skin through excessive sun exposure just to bronze up - Essential Beauty offers natural-looking spray tans for a variety of skin tones with a vegan, cruelty-free formula enriched with aloe vera, Vitamin C, and Vitamin E.
- Facials: Brighten up your complexion with a 15-minute or 30-minute facial treatment that involves deep cleansing, exfoliating, extractions, masks, and rebalancing your skin’s pH levels - giving you results your skin will thank you for.
- Threading: Beauty therapists at the franchise do a 4-zone brow consultation and threading service to give you symmetrical brows that suit your bone structure and any personal preferences you have.
- Microdermabrasion: If you’re after a deeper exfoliation and rejuvenation treatment that leaves your skin looking softer and smoother, then the microdermabrasion or hydrodermabrasion therapy offered by Essential Beauty may be just what your skin needs.
- Semi-permanent makeup: Love makeup but hate putting it on? Semi-permanent makeup can help you look polished even when you’ve just woken up - Essential Beauty offers semi-permanent eyeliner, lash thickening, and brow definition.
What have reviewers had to say about Essential Beauty?
For the most part, reviewers found that the staff at Essential Beauty were warm, welcoming, and highly professional. Most reviewers said that the beauty services they received were carried out well and efficiently - citing that there was a relatively minimal amount of pain (for those who visited a salon for a wax).
Reviewers appreciated the high level of privacy in the salon itself and the attention to detail of the beauty therapists. Although bookings are recommended (particularly if you’re short on time), reviewers said that staff were usually accommodating to walk-in appointments.
Among the negative reviews for Essential Beauty, most were to do with the franchise’s piercing services, with many reviewers citing that their piercings were rushed, and as a result in some cases, very uneven.
Something to consider:
Reviews for Essential Beauty have mostly been positive, however you should take into consideration that it is a franchise with different staff across different locations. Because of this, your experience may vary depending on the salon you visit.
Other Laser Clinics
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.