Essential Beauty
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- Award Winner 2023
1,272 reviews · Statistics
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Disappointed
Went to MacArthur square asked to have my grandsons eyebrows waxed with sensitive wax do not touch middle of eyebrows we have being having laser , Janelle not only waxed where I had just had laser she waxed top of one eyebrow uneven asked for just underneath he is 13 uneven eyebrows . I really should not have paid for a complete bad service , this is a beauty and salon he has been to 9 times previously lost for words
Disgusting Service
Essential Beauty Rouse Hill are completely unprofessional, rude, highly offensive, inconsiderate and I’m sickened that they work in the beauty industry. If I could give a 0 star rating I would. Don’t do it to yourself, save your time and money and go elsewhere.
Hi Sophie, we are extremely disappointed to hear your experience at Essential Beauty Rouse Hill was not at all positive. Essential Beauty salons always strive to create a positive and comfortable expe
... Read morerience for all customers, and we take all feedback very seriously. We would love the opportunity to investigate this further for you, if you could please email community@essentialbeauty.com.au with your full name, date of appointment and details of your experience, we will begin looking into this for you.
Lovely, caring and knowledgeable staff
I just had my tragus and helix done by Maria at Midland gate Essential Beauty and she's great. She also did my nostril piercing around the end of 2022 and she couldn't have made me feel more comfortable in her hands.
Not bad
I’ve never used this place and the girl who waxed me was lovely and very professional however, I think my wax could of been waxed a little better. I was plucking out hairs still. Price was reasonable though.
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Very happy
Had a Brazilian wax with Tenika…. Very professional, on time and efficient. Will definitely ask for her next time…
Skull earrings
I had 4 skull earrings fitted in my ears
The next day one had fallen off and was lost the next day after that another skull fell off and then the third was missing. I now have only one remaining. I spent 140 dollars on them and are now without earrings.
Pretty disappointed
Can’t have been screwed in correctly
Hi Dee,
Thank you for taking the time to leave feedback for us, I am sorry to hear your recent experience was not as you expected. Head Office are eager to look into this further for you, to do so we
... Read more will just need some further information about your experience. If you wouldn't mind emailing community@essentialbeauty.com.au with the salon name, date of your appointment and copy of the transaction, we will look into this immediately.
Professional
Loved the lady who did my belly piercing, very calm and was way less pain than expected. My piercer was Raffaela. Highly recommend her.
Septum piercing (Midland)
The experience is very good care and understanding team, although the prices aren't clear when it comes to online booking as the septum ring wasn't included which was upsetting and put me out of pocket. Besides the excessive money the experience was good I think my piercing came to a total of $180 with titanium. In my opinion if I knew this was the price before I booking. I would of gone somewhere else as i'm tight in pocket.
Hi Missy,
Thank you for providing your feedback, our team really appreciates it. Jewellery upgrades and aftercare are not included in the cost of your service; however, this should have been explaine
... Read mored to you at the time of your appointment. We would love to hear more details so if you could please email us at community@essentialbeauty.com.au it would be much appreciated.
Appalling service DO NOT take your babies there
Disgusting service and attitude by lady at the desk. Ran 9 mins late maybe 9.5 to an appointment and put over the coals. Was expected to wake baby up to come back when it suited staff. Then told they were too emotional to pierce babies ears so would need to wait for another day for a different a therapist.
Regarding your response….. if you think questioning why I couldn’t have my appointment is intimidation you shouldn’t be in business. If you are unable to cater for small babies needs then you should reconsider working with children. If your
... Read morestaff are unable to regulate their emotions then they shouldn’t be working with children! Sorry but when you are running late that’s ok but heaven forbid a client is late. Appalling response and an appalling business model! Oh and regarding my appointment for tomorrow, I had already booked elsewhere so didn’t need your appointment. I found a company who is understanding of babies needs and routines and not a business run by immature childrenHi there,
Head Office has investigated this with the Penrith salon and franchisee to learn details of your appointment yesterday. Unfortunately, as you were late to your appointment, the salon staff
... Read morewere in treatments with other clients. We understand things happen and there may be reasons out of your control to run late; however, the staff attempted to reschedule your appointment for another 20 minutes time. We understand you were unsatisfied with this resolution, leaving the team intimidated and upset. The Penrith salon owner called you to discuss and accommodate you with an appointment today, which I understand has now been cancelled. We always strive to create a comfortable environment for our customers and staff; Essential Beauty will not tolerate threatening behaviour in any of our salons.Find out how Essential Beauty compares to other Salons
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Beware of price changes and aggressive sales tactics
Please be careful when booking in a service at Essential Beauty Greensborough.
This place gets 1 star because the waxing service itself was quite good. I was happy and ready to come back regularly for waxing.
During the waxing, Lea asked if she could reccomend me some face products and I said OK.
After the waxing she showed me four or so products she had lined up on the counter and began writing on the boxes about when they should be used. At no point had I been advised on price or even asked if I wanted to buy any of the products.
I was th
... Read moreen advised my $49 wax was going to be charged at $65 as it was my first time. At no point during or before the wax was I advised of this increase in cost. There was no indictation on the website when booking that the price of $49 could increase in price.Hi Amaya,
We appreciate you contacting us and bringing this to our attention. Head Office takes all customer feedback, especially of this nature, very seriously, and we are disappointed to hear you l
... Read moreeft your appointment feeling uncomfortable and pressured. Head Office will be following this up with the salon. We would love to learn more details about your appointment and would appreciate the opportunity to rectify things for you. If you could please email community@essentialbeauty.com.au it would be much appreciated. We hope to hear from you soon. Kind regards, Essential Beauty.
Horrible service
Have been a customer at Essential Beauty Southlands for a while now and it’s always been fantastic service. Today I called ahead to let them know I was going to be literally 5 minutes late. I was told this was ok. Got there and was told my appointment had “disappeared” and I would have to reschedule. Needless to say I
Did not reschedule and I will not be back ever.
Hi Sim,
We appreciate you contacting us and bringing this to our attention, we are disappointed to hear this happened. We have just seen and responded to your email and are eager to rectify things wi
... Read moreth you. Please expect an email from community@essentialbeauty.com.au, we look forward to your response.
Very unfriendly staff at Ocean key's
Had my daughters ears done in Joondalup and the staff were so friendly and I was so happy with them. Today I went to enquire about my daughters ear that got infected at the ocean keys shop. I just wanted to know if they have clear earing and the woman at the desk didnt smile or properly look at me while i was talking and she completely jumped on the defence as if it not her fault and I need to go back too Joondalup. In no way was I insinuating they did anything wrong. Just so unfriendly and I think it was the same woman i delt with the first time when I enquired about piercing my daughters ears in the first place and decided to go to Joondalup.
Hi Binx,
Thank you for contacting us and bringing this to our attention. We are disappointed to hear of this and can understand how frustrating and upsetting this would have been. We would like to kn
... Read moreow more details regarding your recent visit so that our Head Office team can look into this further and follow up with the salon. Please don't hesitate to contact community@essentialbeauty.com.au to talk to our team directly.Find out how Essential Beauty compares to other Salons
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Absolutely appalling
I have written and submitted to the contact us form twice to no avail, wrote on Facebook page with it still pending after 5 days.So now I'm posting my disgusting experience on here.
I was writing to have some contact regarding the absolute appalling service I received last Sunday at the Clarkson store in WA.
I attended the store at 2.35 pm due to my nose piercing that was replaced 3 months ago had broken.
It was apparent right from the beginning that it was not going to be resolved from the doors already half closed and the staff member gla
... Read morering at me as I walked past her and what I believed to be a friend talking and was ignored. Once she finally decided to leave her conversation at just stood behind the counter glaring at me, I asked her about the warranty with 9ct gold jewellery as mine had broken and from someone who has worn gold all their life I found it unexceptable. With a blank look all I got was to be told there's no warranty and they are closed and I would have to come back.It was NOT 3pm at this point. I kindly explained that I work all week and don't get back to the area until after 6 every night! With that she said I have to buy yet another one and replace it myself because they are closed! I told her that I wasn't happy with that because 9ct should last longer than that and I can show her my receipt. Now I have to go with a broken nose ring all week because if it comes out I will then have to pay for another piercing and ring which is not right. I got the response well you should of rang when it happened in which I replied oh really you were going to answer my call at 9.30 at night?Hi Dee,
We appreciate you bringing your experience to our attention. We are eager to resolve this issue for you and have responded to both your emails and Facebook message; however, we have not heard
... Read more back from you - perhaps check your spam in case our replies have been filtered there. From our correspondence via email, we are working hard to resolve this issue for you, and in an effort to make things right have offered you a gift card covering the cost of your jewellery. This can be redeemed on any product or service at any Essential Beauty salon. We have gone into more detail via our email response. If you have not received this yet, please let us know and we can look for an alternative way to contact you. Our email address is community@essentialbeauty.com.au; we look forward to resolving this.
devastated teenager - eye brow wax
My daughter attended Essential Beauty Innaloo to have an eyebrow wax two days before her year 12 ball. [Name Removed] left her with reddened, blistered eyelids, that I am concerned will be very swollen by Friday. She was given gel to use and given 10% off however this does not cover the anxiety and pain that my teenage daughter is going through just before her ball evening. So disappointed and my daughter is devastated.
Hi Michelle,
We appreciate you bringing your daughter's recent experience to our attention, and we are sincerely sorry to hear this happened before such an important event. Thank you for letting us
... Read moreknow your appointment details; we will be discussing this further with the Innaloo salon.
Stay away from [Name Removed]!!!!! Seriously.
my belly piercing done in piccadilly arcade on the 4th March 2023 was a nightmare! Girl named [Name Removed].. did my belly not straight.. she put the dot on not correctly then I made her do the pre dot properly then on the surgical table she rubbed it off and did her way anyway..which ended up not straight.. I complained straight away then [Name Removed] made so many excuses.. they told me cause it looks swollen.. my [Word Removed] even Stevie wonder would know it aint straight. She definitely has eye problems cause my daughter in laws was not straight either!! now it's not swollen it's still screwed. I'm so angry.. I wish I made more of a scene. Do not book [Name Removed].. shes trash, should be fired really.
Hi Sophia,
We appreciate you providing this feedback on your recent experience. We take feedback of this nature very seriously and at Essential Beauty, we believe in your piercing, your way. It is re
... Read moreally disappointing to hear that decisions regarding your piercing were taken out of your control. We believe we have found your booking details in our system, our head office team will follow this up with the salon and beauty therapist mentioned immediately. If you could provide any further information please email community@essentialbeauy.com.au as we would love to discuss this further and come to a resolution for you.Questions & Answers
Am I entitled for a refund of a tongue piercing if it hasn’t been pierced right ? It is pierced on an angle , such bad service. Perth City essential beauty
Hi everyone!
I am soon to get my first piercing, the normal lobe one. I am nervous after reading the reviews and was wondering how my piercing would go at the essential beauty store, carousel. Is there any positive or any sort of advice that I can have please, I am so nervous!
Get an answer from our members and Essential Beauty representatives
Details
Features:
Essential Beauty is a network of over 60 beauty salons across Australia that has been performing beauty services for women and men since 1990. The salons boast a 100% female staff of beauty therapists and piercing specialists, to help you feel more safe and secure.
The franchise offers a range of beauty services:
- Waxing: The salons offer arm, leg, underarm, bikini, back, chest, and facial waxing. For those worried about removing hair down there, staff across the franchise have performed over 4 million bikini waxes since the brand’s inception.
- Ear and body piercing: Onsite piercing specialists can give you an ear, nose, belly, dermal, eyebrow, lip, tongue, nipple, or (female) genital piercing - with discounts offered when you do more than one.
- Lash & tint services: These services include brow waxing and tinting (including with henna); lash tinting, lifting and extensions; and false eyelashes.
- Laser & IPL: Beauty therapists can remove your unwanted hair with laser and IPL (Intense Pulsed Light) - they also offer a free consultation beforehand to assess which treatment is right for you.
- Spray tans: You don’t have to harm your skin through excessive sun exposure just to bronze up - Essential Beauty offers natural-looking spray tans for a variety of skin tones with a vegan, cruelty-free formula enriched with aloe vera, Vitamin C, and Vitamin E.
- Facials: Brighten up your complexion with a 15-minute or 30-minute facial treatment that involves deep cleansing, exfoliating, extractions, masks, and rebalancing your skin’s pH levels - giving you results your skin will thank you for.
- Threading: Beauty therapists at the franchise do a 4-zone brow consultation and threading service to give you symmetrical brows that suit your bone structure and any personal preferences you have.
- Microdermabrasion: If you’re after a deeper exfoliation and rejuvenation treatment that leaves your skin looking softer and smoother, then the microdermabrasion or hydrodermabrasion therapy offered by Essential Beauty may be just what your skin needs.
- Semi-permanent makeup: Love makeup but hate putting it on? Semi-permanent makeup can help you look polished even when you’ve just woken up - Essential Beauty offers semi-permanent eyeliner, lash thickening, and brow definition.
What have reviewers had to say about Essential Beauty?
For the most part, reviewers found that the staff at Essential Beauty were warm, welcoming, and highly professional. Most reviewers said that the beauty services they received were carried out well and efficiently - citing that there was a relatively minimal amount of pain (for those who visited a salon for a wax).
Reviewers appreciated the high level of privacy in the salon itself and the attention to detail of the beauty therapists. Although bookings are recommended (particularly if you’re short on time), reviewers said that staff were usually accommodating to walk-in appointments.
Among the negative reviews for Essential Beauty, most were to do with the franchise’s piercing services, with many reviewers citing that their piercings were rushed, and as a result in some cases, very uneven.
Something to consider:
Reviews for Essential Beauty have mostly been positive, however you should take into consideration that it is a franchise with different staff across different locations. Because of this, your experience may vary depending on the salon you visit.
| Category | Salons |
|---|---|
| Treatments | Brows & Lashes, Facials, Microdermabrasion, Piercings, Tanning and Waxing |
| Type | Beauty |
Extra Information
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Hi Michelle,
We appreciate you contacting us and bringing this to our attention, Essential Beauty salons always strive to create a positive experience for all customers, and we take all feedback very seriously.
... Read more We would like to investigate this further for you, if you could please email community@essentialbeauty.com.au with details of your appointment, we will begin looking into this for you. Look forward to hearing from you soon. Kind regards, Essential Beauty