1,314 reviews
Buyer beware. If you buy from Essential Beauty on line shop they will not give refunds or exchanges on beauty products. I ordered a moisturiser ..no refund. First time I have ordered a product and no refund offered. Excuse...health issues!!
I went and saw Megan at essential beauty Bundaberg, who was super professional but overall so friendly and reassuring. I got my nose pierced for a second time and have been back since for eyebrow wax’s and other treatments. Thank you Megan! Show reply
Was so surprised to open my package to find that the jewellery is in sterile packs! Have been having trouble with a nose piercing (6mm too short but 8mm seems huge and causes irritation) this is one of very few places that stocks 7mm, so fingers crossed that it finally settles with a bar the right size. Show reply
Reviews with attachments
Essential beauty was well aware I’m very sensitive to piercing jewelery, and I opted to pay quite a bit extra for the gold titanium and was assured it was of the upmost quality. Since March, I’ve been bouts of intense itching on my daith, bumps, crusties, and I rash BEHIND me ear I didn’t even realise was related (figured it was due to not drying… Read more
my ears properly however couldn’t work it why it was just that ear). In that time I’ve been seeing another independent piercer to have another piercing done, and who’s been keeping an eye on it for me. Over the past few weeks it has settled and slowly started to make headway, so this independent piercer decided to swap to a smaller seamless hoop to stop me knocking it so much causing further irritation. SUPRISE! Once the jewellery was removed look at this difference in the colour between the one they used, and the titanium piece she used on the other piercing. I was having a reaction to the awful plating on the daith piece which has worn off down to the base titanium… which is probably why it started healing because all the plating was gone! I’ve had 21 piercings, most of my healed ones have gold titanium and have had the same pieces in for several years and not one has faded like this! Live n learn!
Hi Katrina, Thank you for taking the time to… Read more
Came into Northland to get my vertical helix pierced. The therapist was so patient. She took the time to go through all my jewellery options. To my surprise they had a huge selection. This was confusing at first but Stacy was really patient and took the time to look at my ear and helped me choose the best piece that complimented the rest of my… Read more · 1
piercings. I was so impressed with her advice. I ended up buying some other pieces of jewellery for my ear after my Helix piercing. I also bought their home care pillow. I’ve been using it every night , it’s really comfortable and helps me not hit my piercing at night. Their home care information has really helped me. There are so many things I didn’t know about how to properly look after my piercing. Love their work down there, highly recommend.
I had the worst after-sales customer service experience ever! I bought an 18k yellow gold belly ring from Essential Beauty in March and only started wearing it recently. Within a week, the screw fell off without me noticing. I tried contacting them to see if I could get a replacement screw, but they refused to help, claiming that due to the time… Read more
lapse, they couldn’t offer any support. It’s nearly $300 wasted! I will never be buying anything from Essential Beauty again.
Hi Lisa, We’re really sorry to hear about your… Read more
I’ve been in West Lakes twice, first piercing was nipple, and Martina was really professional, I already had a hole that closed, and she did an amazing job avoiding a cheloid, and now I have a perfect piercing. The second time she asked me to be her model for the conch and rook, in two weeks they are healing perfectly, she was really calm and had a really firm hand. She also did both second lobe holes. Show reply
I’ve had multiple piercings over the years in several different places however I will be sticking with essential beauty for all my future services. Not only do they have a huge selection of jewellery to choose from but their knowledge throughout stood out. I have never received so much after care advice as well as follow up information. My daughter received a cute teddy bear and backpack too. I would highly recommend! Show reply
Amazing experience getting my little girls ears pierced for her 4th Birthday Staff were incredibly helpful and reassuring The after care solutions and advice are the best and having the ability to check in to make sure everything is going as it should is super reassuring She also loved her little pressie and teddy Show reply
Latest follow-ups
I want to thank Cindy at Essential Beauty Noarlunga, who repierced my nose for me. Cindy made the experience enjoyable, she was so very professional, the piercing was so quick and Cindy explained all the does and don't after of caring for the piercing. Thank you Cindy I can highly recommend you at Essential Beauty. Sandra Kelly Show details · 1
Follow-up · Aftercare I followed instructions given by Cindy and have had no problems at all used spray as instructed by her with excellent results. Re-piecing was quick easy and felt a little uncomfortable but very little pain, and I have had no pain or discomfort since having it done which was carried out very professionally. Salon environment was excellent spotlesly clean I felt very secure and piercing carried out with no fuss. Thank you Cindy.
Positive reviews
Purchased H2O lip balm (I’m obsessed and always have balm on me) and EB Skin Prep after recent salon visit!!! LOVE them both. The lip balm is creamy, soft and glossy - I’ve bought big name brands three time the price and H2O is now the only one I’ll use. EB Skin Prep is a full body exfoliant that is so gentle but effective. Didn’t realise ESSENTIAL BEAUTY sell such AMAZING skin products. (I go to the Melbourne Central salon)!! Show reply
Just bought 2 sets of earrings and they gave me so many freebies! They also arrived super quickly and they’re pre sterilised? Amazing! Will definitely buy from here again Show reply
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Ash was so patient and fabulous when having my ears pierced. She was detailed what was going to happen and the after care required. Definitely recommend for any body piercings. Show reply
Negative reviews
Visiting this salon in Perth city is the one treat I afford myself. In tbe past I have had exemplary care from Swe my piercer. I cannot recommend her highly enough. Recently I have had some extreme personal Hardship and my visit for self care to this facility is important to me. It is the only self care thing I do for myself when I come to Perth… Read more
from remote north wa. The piercer who served me yesterday was flustered and agitated stating she needed to leave to exchange her son’s underwear. As a result she had closed the shop at the time she told me to arrive there and when I was allowed entrance she constantly stated she had to be elsewhere to exchange the underwear. It was still business hours. Her agitation and constant exclamations around her needs was extremely upsetting. End result was that my piercing that needed attention was sorted earlier in the day however she broke my jewellery and replaced it with jewellery I didn’t even see til It was done and is not what I require and I didn’t have my other jewellery changed. She asked me to return just beforee 5. She kept asking me what jewellery I wanted but I couldn’t see what she had put in my ear as there was no mirror and I needed the same in all piercings. She just kept panicking about leaving and the underwear. As it was just before 5pm at her request I couldn’t go somewhere else and left for home the next day. I’m so upset. She made me feel anxious and unsupported and I will now have to wait several months to have my piercings sorted.
Hi Chrissy, Thank you for taking the time to… Read more (+1 reply)
Overpriced, deceitful and underhanded – I went to get my ears pierced and was quoted a price for two ears to be pierced but was never told it was per earring. When I went to pay, I was charged $197. While I understand it was needle piercing (not gun), other stores offer the gun for free, and $197 seems excessive. I contacted the store for clarification and was told to email head office,… Read more
which I did on 06 Jan 2025. I also submitted feedback online but received no response. After following up, I was told they’d look into it, but I’ve heard nothing since. This has been a disappointing and expensive experience.
Hi Heather, we appreciate you reaching out with… Read more (+1 reply)
My experience – I got my daughter’s ears pierced yesterday.She was ok and has experienced less pain but there was not sufficient information provided as it has been mentioned that we are here for first time and moreover lady looked in rush because the dots she did on ears, one of that got smudged and i asked to redo it instead they just did piercing.now i am feeling its not righty placed.so i am not satisfied.
Hi Saniya, thank you for taking the time to give… Read more
Recent reviews
Truthful about not needing a re-pierce – My earings fell out over two years ago and my daughter went with me to get them repierced. I asked for the "gun", 2 at the same time. The young lady got my ears ready and noticed that the first ear piercing was still open and then checked the other and said to me that one was still open as well. The chances were I would not have been any the… Read more · 1
wiser if they had re-pierced my ears and charged me for it. To top it off I was told I didn't need the sprays and only charged me for the studs. I am so pleased they were so truthful.
I’m happy but also not rlly – Got my septum pierced here recently, the piercer that I had was extremely rough with it, and my piercing is wonky. Like she pierced it not straight through but on an angle.
Hi Taylah, thank you for taking the time to give… Read more
NAVEL PIERCING Customer service was beautiful!! But concerns for piercing efficiency – Hi!!! I got my navel pierced at your Melbourne Central mall store (VIC) Saturday the 7th of December at 12:30pm Your staff were very sweet and accommodating to me which was so wonderful since I’ve never had gotten pierced before. My piercer was sweet, gentle and gave me all the closure I needed to get my piercing done. She gave me the right… Read more
information and necessary advice to look after it. I’ve taken a notice of its placement and I’ve realised that my piercing has been pierced incorrectly. [Name Removed] my piercer reassured me that my anatomy was good and that I had a ridge for my piercing to “sit” on though it isn’t sitting within my navel but above on my stomach and is very shallow I’m scared that it’ll migrate and get infected. I’m not entirely sure on what to do or what repercussions I need to take in order to get this looked after, I’m not local to the store I got pierced so coming in store to get it looked at is very difficult! I would directions on what to do to help manage this! Thank you Update****** I went to a local piercer and told me I had to get it removed, he confirmed my suspicions on the piercings placement and told me I needed a floating navel and that my piercing shouldn’t of been performed, he said that I could repierce it in a few weeks but with a floating navel He said the piercing was crooked and already was rejecting the piercing due to its mis placement. I’m very upset that I spent good money on a piercing that didn’t last three days! I’ve send you an email about more information on my piercing and what’s happened to it and my details.
Hi Hailey, Thank you for sharing your… Read more
Chermside Salon - Bharti as the practitioner – Bharti is an amazing practitioner. I have never had any issues with waxing services. Quick, professional and friendly - never had any aftercare issues. Show reply
Wrong item ignored – Bought a 6mm septum ring online ($34.95), but the one I received was an 8mm. I contacted them twice, and a month later, I’ve been completely ignored. Wasted my money!
Hi Deb, Thank you for reaching out to us. We… Read more (+2 replies)
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Very concerning – Hey team, I wasn't quite sure where to contact you based on this experience, but today (12/07) I had an appointment at Essential Beauty & Piercing Tea Tree Plaza (SA) at 12:30 for a helix double piercing with Vidhi (I believe that was her name). During my session, the ball of the piercing was dropped into my ear. Vidhi tried her best to get it… Read more
out, being very gentle by tapping my head and trying to push it out, which seemed to push it deeper as she used her finger. She was really sorry and apologized a lot. I told her it was fine and that I would book a doctor's appointment at my own cost. I understand things like this can happen. The entire time I was calm and I supportive. She finished the piercing and charged me for both.
As I was leaving, Vidhi called me back because the manager had some ideas on how to get the ball out. The manager, whose name I didn't get (she was blonde), suggested putting baby oil in my ear (five times) waiting for thr ball to rise and then poking things in my ear, which caused it to bleed. I then said its okay ill see a doctor as they have better tools for this and i was in a lot of pain due to the pokes in my ear. I'm a little concerned about potential damage from this. During this time, Vidhi was really kind. She kept checking up on me, apologized, and even rubbed my head. She was great. However, the manager didn't rush to help us when Vidhi asked for help.the manager didn't say much to me, and I wasn't offered anything from her. Vidhi offered to get a taxi to drive me to the doctor or call an ambulance, but as I had already arranged a doctor's appointment, I said it was fine. At that point I just wanted to leave.
I eventually got the ball out by shaking my head vigorously in the car on my way home.
I'm sorry to say this was a stressful experience. I think there need to be some measures put in place to prevent this from happening again. Once again, I am concerned about the potential damage to my ear. Please tell me if you need any of my emails about this booking or anything else but I would really appreciate a reply. This will definitely be my last visit to any locations.
Thank you.
Hi Nik, We appreciate you reaching out to us… Read more
Unacceptable customer service – Went to essential beauty today at Westfield carousel in Perth. Had an appointment for an eyebrow wax at 1pm. When I got there four minutes early the girl rudely pointed out that I was late as my appointment was at 12.40 and that there were no available appointments left. I then took up my phone and showed her that indeed my appointment was at 1pm… Read more
and that I had received a text from them the day prior confirming this. She then shook her head and said that it must have been a computer issue with some changes in staff. She apologised very fleety and insincerely and just seemed to want to go back to her other customers. What she should have done was to offer me to squeeze me in or give me a discount but essential beauty obviously hasnt trained their staff in basic customer service so I left without getting my eyebrow vaxed. Very angry and very disappointed. Won’t ever be back although I was a loyal customer.
Hi Josefine, Thank you for taking the time to… Read more
Straightforward Piercing Experience with Good Customer Service – I was dubious about a body piercer in a shopping centre situation, however they did a fantastic job with my step-daughter's helix and it is healing perfectly. Thank you, Jacqueline @ www.perthmakeupartists.com Show reply
Worst service and follow up ever – If I could give a 0 for a review I would. Visited Chadstone store a month ago to get my daughter's ears pierced. Paid over $150. Now 4 weeks later one of her earrings has come out. Went to Chadstone and its closed. Called at least 6 stores with no answer. One store finally did but explained that each store is franchised and unfortunately the… Read more
store I go to will charge. Went to southland despite calling no kidding at least 6 times with no answer. Explained the issue but was charged a hefty $50 for a new pair. Emailed head office. No reply. No other way to contact head office apart from emails. Terrible outcome as my daughter's earrings are meant to be in for 3 months before new ones can be put in. To add no updates on store closure or alternative contacts if things go wrong.
Hi there, Thank you for taking the time to… Read more
Wonderful staff, healing great – I got my Bridge pierced at Tea Tree Plaza 2 days ago and it was such a wonderful experience. The piercer was so kind and understanding about my fear of needles and talked me through every step of the process. So far it’s healing very well with no swelling and minimal soreness. I will definitely go there again for my septum and eyebrow after this is fully healed :} Show reply
Earring broke within 24 hrs and they refused to replace! – I went to Warwick. Very Bad service and very badly trained staff. Earring broke and fell out while I was sleeping the very first day and they flat out refused to replace! I was shocked at such bad service and blatant disregard for customer rights! I couldn’t let it go as my piercing was going to close so I went back and got a nicer girl and she repierced my ear and put the earring back in so I have increased my rating to 2 stars Show details
Hi Lisa, We would like to investigate this… Read more (+1 reply)
Hands up to the girls – I’ve been using Essential Beauty for many years. Katelin and Sarah are my favourites but all the girls are amazing. I’ve used every available service other than piercings. I could not fault anything every experience has been an amazing relaxed experience. Thank you to all the staff at Mandurah Forum 10/10 ❤️ Show reply
Second ear piercings – I went to essential beauty in Melbourne CBD to get my second ear piercings done a while ago. When I booked online the service was for a 'needle' however at the clinic they brought out a piercing gun. I went ahead with the process, which I now deeply regret. Since then it has been badly infected and I have just made the decision to take them out… Read more
permanently. Would not recommend essential beauty for piercings! The piercer had very little experience with piercings and it was all very rushed.
Hi Charlotte, Thank you for taking the time to… Read more
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Hi there, thank you for your feedback. All… Read more