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Essential Beauty

Essential Beauty

4.5 from 1,171 reviews

See the Best Salons in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
964
4 star
66
3 star
36
2 star
27
1 star
78

Jodie

JodieWestern Australia

Who does that?

published
Product Quality
Customer Service
Store LocationEssential Beauty Bassendean
2 comments
Essential Beauty
Jon D.Essential Beauty

Hi Jodie,

Were sorry to hear that your experience was not what you expected. Please give our salon a call so that we can address your concerns asap.

Jodie
Jodie

Cookie-cut answer Jon D from Essential Beauty. I already tried that and your franchisee has all my details, so if she wanted to, she could get in touch with me...


Metal gives infection

published

I got my seconds and only a few days after both my ears became septic and extremely infected, to the point where I was forced to take the piercing out for my ear to heal.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationessential beauty ingle farm
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Garima,

Were sorry to hear that your experience was not what you expected. Please give our salon a call so that we can address your concerns asap.

breanna

breannaPerth, WA

Do not ever go to essential beauty for a piercing 9/10 they get it wrong

published
Store Locationcockburn gateways
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Breanna,

Were sorry to hear that your experience was not what you expected. Please give our salon a call so that we can address your concerns asap.

Kerry06

Kerry06Greater Melbourne (Metropolitan), VIC

  • 6 reviews

Great customer service

published

I had a lovely girl pierce my ears on Friday she was friendly and professional, I would highly recommend her. I was surprised to read the comments as I may not have used them, I was a walk in and didn't have to wait too long

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSouthland
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Kerry06,

Thank you for choosing Essential Beauty. We appreciate you leaving a review, we hope to see you again soon.


Isabel W

Isabel WWestern Australia

  • 2 reviews

Awful Piercings. Would not recommend them to anyone.

published

I went to Essential Beauty to get my second lobe piercing. The piercing was done by a gun and someone who was obviously not a professional. The piercing was extremely crooked and even though I cleaned them the exact way I was told too they were still infected and never healed even after an entire year. I went to another piercing shop to have the piercing looked at and they were appalled saying it was placed incorrectly and just looked awful. I had them pierced again by the professional and caused me no problems since. Please do not go to Essential Beauty if you want your piercings done properly with sanitary equipment. Always go to a piercer that you have researched.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationEssential Beauty
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Isabel,

Were sorry to hear that your experience was not what you expected. Please give our salon a call so that we can address your concerns asap.


Cyndi D.

Cyndi D.Greater Melbourne (Outer), VIC

Poor service & non-existent customer service.

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationEssential Beauty Frankston
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Cyndi,

We’re sorry to hear that your experience was not what you expected. Please give our salon a call so that we can address your concerns asap.


Nikki T.

Nikki T.Greater Melbourne (Metropolitan), VIC

Avoid them !! If u don't want your piercing not symetrical

published

I will give them zero if there is zero. They are not resposible for anything they pierce. They will blame on u. They said u don't come back early to let them know is not symetrical and they don't care ur swollen prevent u to check the symetrical piercing. They just don't care wot ur reason. They always right on everything. U need to paid more. Worst they will force you to buy their product after service. U don't want unhappy result feel horible for the uneven ear pierce then avoid them. I got pic to prove

Product Quality
Customer Service
Return Claim MadeNo
Store LocationEssential beauty Melbourne central
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Nikki,

We’re sorry to hear that your experience was not what you expected. Please give our salon a call so that we can address your concerns asap.


Ripped off skin instead of the hair during wax

published

Had a wax at essential beauty and it was the worst wax I’ve ever had. Literally had the skin ripped off both sides and bruises. My skin was burning and so sore, a week later and the skin is still red and sore. The hairs were just snapped off as there’s is already growing back. Emailed the store and they didn’t even apologise and said they were sorry it wasn’t what I expected. I’ve had to buy products to help reduce the pain and broken skin. Used the contact form on essential beauty twice with no response. Zero recommendation to go to essential beauty.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationChirnside Park
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Mel,

We’re sorry to hear that your experience was not what you expected. Please give our salon a call so that we can address your concerns asap.

Should be able to rate zero. Complete waste of money

published

Tan completely washed off after one day apart from leaving a few minor bronze patches randomly over my body. It has left me looking utterly ridiculous. Beyond disappointing especially after carefully following instructions given

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRundle Mall
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Lauren,

We’re sorry to hear that your experience was not what you expected. Please give our salon a call so that we can address your concerns asap.

Zero rating - Essential Beauty Mirrabooka

published

Having been waxed for over 30 years and have never had an experience like this. Missed patches of hair while doing Brazilian. Went over the same area 10 times, whilst still missing hair. Then when she had finished, she asked me to check if she had missed any hair. Couldn’t get out of there quick enough. Let alone how old and dirty the place was.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationEssential Beauty Mirrabooka
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Marie,

We’re sorry to hear that your experience was not what you expected. Please give our salon a call so that we can address your concerns asap.


Ennylou

EnnylouPerth, WA

  • 5 reviews
  • Verified customer

Can’t give zero star rating go there at your own risk

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationEssential Beauty Warwick WA
See all answers
2 comments
Essential Beauty
Jon D.Essential Beauty

Hi Ennylou,

We’re sorry to hear that your experience was not what you expected. Please give our salon a call so that we can address your concerns asap.

Ennylou
Ennylou

David L.

David L.

  • 2 reviews

Being ripped off

published

Bought thick gold nose ring for $100 from essential beauty innaloo it didn’t fit the hole they pierced on a earlier date and they charged me $100 for a $60 gold nose hoop I wouldn’t recommend going there

September 12th 2019 Update: [name removed] Pisano hair design innaloo

I went there for a men’s style haircut I was told that the price was $30 he double billed me on my eftpos card I didn’t get a receipt but I found out later on my bank statement I would not advise to go there please check your receipts and bank statements

Product Quality
Customer Service
Return Claim MadeNo
Store LocationInnaloo
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi David,

We’re sorry to hear that your experience was not what you expected. Please give our salon a call so that we can address your concerns asap.


Kyla

KylaGreater Melbourne (Outer), VIC

  • 2 reviews

Eyebrow wax

published

This is honestly the worst eyebrows I’ve ever had, i went in there asking for thic eyebrows which she didn’t even ask how I wanted them. Then she didn’t put anything on my skin to take away any thing left on my skin. I’ve come out with very thin eyebrows with blotches all over them and been red for 3 days. This lady had glasses on and blonde hair. Never going back.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationEssential Beaty
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Kyla,

We’re sorry to hear that your experience was not what you expected. Please give our salon a call so that we can address your concerns asap.


Navel Piercing

published

Got navel pierced and they pierced it crooked so now I will be stuck with a not so straight piercing. not very happy because of this to be honest lol

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCannington carousel
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Felicity,

We’re sorry to hear that your experience was not what you expected. Please give our salon a call so that we can address your concerns asap.

Ally K

Ally KMetropolitan Adelaide, SA

  • 2 reviews

Essential Beauty Castle Plaza

published

Very pleased with the Castle Plaza franchise. Will definitely use again. Great customer service, nothing was to much trouble, a bright and chatty staff memeber who was excellent at her craft and super efficient.
Many Thanks :-)

Product Quality
Customer Service
Store LocationCastle Plaza Edwardstown
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Ally,

Thank you for choosing Essential Beauty Castle Plaza. We appreciate you leaving a review, we hope to see you again soon.

Peta

PetaMetropolitan Adelaide, SA

Essential Beauty Arndale

published

Love their services. The girls are amazing and very professional and friendly. The prices are great too. I recently had my eyebrows tattooed and they look fantastic. I wouldn’t go anywhere else. Much thanks.

Product Quality
Customer Service
Store LocationArndale
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Peta,

Thank you for choosing Essential Beauty Arndale. We appreciate you leaving a review, we hope to see you again soon.


Kristin

KristinSouth East Queensland, QLD

Fantastic service!!

published

I got a daith piercing which is quite painful. Shani at Indooroopilly did my piercing and was very calming which made me feel more relaxed and comfortable. She gave some positive feedback about clients who have had migraines go away from this piercing. I got my second ear done yesterday and I made sure I got Shani to do my piercing again as I knew she was good and made me feel at ease. I would definitely recommend going to Shani to do a daith piercing as this is one of the scariest piercings to get and you need someone who is confident and knows what they are doing while helping you remain calm and comfortable.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationIndooroopilly
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Kristin,

Thank you for choosing Essential Beauty Indooroopilly. We appreciate you leaving a review, we hope to see you again soon.


Skarz

SkarzSouth Australia

Essential Beauty Elizabeth - you're the best!

published

I've started asking for Sally when I book because she is always so friendly and makes me feel at ease. She remembers details about me that makes me feel special and wanting to come back. Always able to book an appointment time that suits me. Salon is always clean and tidy.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationElizabeth
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Skars,

Thank you for choosing Essential Beauty Elizabeth. We appreciate you leaving a review, we hope to see you again soon.


Rebecca F.

Rebecca F.

  • 2 reviews

northland essential beauty!

published

5 star service!! good location. great staff always with smiles & happy faces. can help with all treatments from waxing to a facial to a spray tan even a new piercing.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNORTHLAND
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Rebecca,

We are so happy to hear that you are very satisfied in Essential Beauty. Thank you very much for appreciating our staff. We hope to see you soon on your next appointments.


Southlands WA

published

I regularly use Tammy for eyebrow shaping and eye lash tinting. I was a bit nervous having had them done the same way for years but was really happy with how she shapes my eyebrows. So happy I followed her to Southlands. She has excellent skills and attention to detail. I highly recommend her.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSouthlands WA
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Jenna,

Thank you so much for the awesome rating and review. We are so happy that you had a good experience in Essential Beauty and we greatly appreciate for recommending us. Again, thank you and we look forward to your next appointments.

The reviewer stated that an incentive was offered for this review


Page 1 of 59

Questions & Answers

Asiya I.

Asiya I.asked

Are your jewellery sterilised before used?

1 answer
Kerry06
Kerry06

It seemed like a very clean salon


Adriel M.

Adriel M.asked

Is the equipment for piercing the ear lobe sterilised?

No answers

Vicky

Vickyasked

How long do I use the spray on ear? Could I spin the ear ring now?

No answers

Get an answer from our members and Essential Beauty representatives

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