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Essential Beauty

Essential Beauty

4.6 from 1,158 reviews

See the Best Salons in 2019 as rated by Australians on ProductReview.com.au.


Navel Piercing

Got navel pierced and they pierced it crooked so now I will be stuck with a not so straight piercing. not very happy because of this to be honest lol

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCannington carousel
1 comment
Hi Felicity, We’re sorry to hear that your experience was not what you expected. Please give our salon a call so that we can address your concerns asap.

Essential Beauty Castle Plaza

Very pleased with the Castle Plaza franchise. Will definitely use again. Great customer service, nothing was to much trouble, a bright and chatty staff memeber who was excellent at her craft and super efficient.
Many Thanks :-)

Product Quality
Customer Service
Store LocationCastle Plaza Edwardstown
1 comment
Hi Ally, Thank you for choosing Essential Beauty Castle Plaza. We appreciate you leaving a review, we hope to see you again soon.

Essential Beauty Arndale

Love their services. The girls are amazing and very professional and friendly. The prices are great too. I recently had my eyebrows tattooed and they look fantastic. I wouldn’t go anywhere else. Much thanks.

Product Quality
Customer Service
Store LocationArndale
1 comment
Hi Peta, Thank you for choosing Essential Beauty Arndale. We appreciate you leaving a review, we hope to see you again soon.

Fantastic service!!

I got a daith piercing which is quite painful. Shani at Indooroopilly did my piercing and was very calming which made me feel more relaxed and comfortable. She gave some positive feedback about clients who have had migraines go away from this piercing. I got my second ear done yesterday and I made sure I got Shani to do my piercing again as I knew she was good and made me feel at ease. I would definitely recommend going to Shani to do a daith piercing as this is one of the scariest piercings to get and you need someone who is confident and knows what they are doing while helping you remain calm and comfortable.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationIndooroopilly
1 comment
Hi Kristin, Thank you for choosing Essential Beauty Indooroopilly. We appreciate you leaving a review, we hope to see you again soon.

Essential Beauty Elizabeth - you're the best!

I've started asking for Sally when I book because she is always so friendly and makes me feel at ease. She remembers details about me that makes me feel special and wanting to come back. Always able to book an appointment time that suits me. Salon is always clean and tidy.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationElizabeth
1 comment
Hi Skars, Thank you for choosing Essential Beauty Elizabeth. We appreciate you leaving a review, we hope to see you again soon.

northland essential beauty!

5 star service!! good location. great staff always with smiles & happy faces. can help with all treatments from waxing to a facial to a spray tan even a new piercing.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNORTHLAND
1 comment
Hi Rebecca, We are so happy to hear that you are very satisfied in Essential Beauty. Thank you very much for appreciating our staff. We hope to see you soon on your next appointments.

Southlands WA

I regularly use Tammy for eyebrow shaping and eye lash tinting. I was a bit nervous having had them done the same way for years but was really happy with how she shapes my eyebrows. So happy I followed her to Southlands. She has excellent skills and attention to detail. I highly recommend her.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSouthlands WA
1 comment
Hi Jenna, Thank you so much for the awesome rating and review. We are so happy that you had a good experience in Essential Beauty and we greatly appreciate for recommending us. Again, thank you and we look forward to your next appointments.

No never using their services again.

Went in to the Indooroopilly branch. The lady told me i was late. The moment she took me into the room I was in utter disgust. Omg!!! at least two dead cockroaches in clear sight and I wanted to leave. She went about chatting and conversing like everything was normal. I was unsure of this place. How uncouth was it. She didn't even do such a good job. Never going there ever in my life.

Return Claim MadeNo
Store LocationIndooroopilly
1 comment
Hi Nikki, We are so sorry to hear that your experience was not what you expected. Please call our salon manager so that we can address this directly.

Excellent Service

Was booked in at Essential Beauty Arndale branch fir a XXX bikini wax with Carrie...from start to finish I was made to feel comfortable ... for anyone looking for this beauty treatment I highly recommend the Arndale branch and Carrie who was nothing but professional...

Product Quality
Customer Service
Return Claim MadeNo
Store LocationEssential Beauty Arndale Branch
1 comment
Hi Tracey, We are so happy to hear that you are satisfied in Essential Beauty. Thank you very much for appreciating our staff. We hope to see you soon on your next appointments.

Great spray tan experience

As a middle aged woman, went in quite anxious about stripping off. I was immediately put at ease by the warm and professional manner of the lovely therapist. Great job!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNorthland
1 comment
Hi Amira, We are so happy to hear that you are satisfied in Essential Beauty. Thank you very much for appreciating our staff. We hope to see you soon on your next appointments.

Absolutely horrible job

I went to get my eyelashes lifted and tinted and they are absolutely destroyed. They’re falling out and sticking together. I look horrible now! I wish I never ever came to this place because my eyelashes are completely ruined and they were beautiful before.

Product Quality
Customer Service
1 comment
Hi Lily, We are so sorry to hear that your experience was not what you expected. Please call our salon manager so that we can address this directly.

Worst experience, 0 stars.

Got my lip done, when she did the peircing, she full stabbed my tongue. She got it wrong so she peirced it again, this time stabbing my gum. I was totally infuriated, and my lip is swolen because I have 2 holes right next to each other healing. Im in alot of pain and finding it hard to sleep. She also sprayed the cleaning spray into my mouth. And when we were done she left me in the room and I had to go find her to ask if I could leave lol.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationEllenbrook essential beauty
2 comments
Hi, We are so sorry to hear that your experience was not what you expected. Please call our salon manager so that we can address this directly.It was dealt with professionally by an employer at the ellenbrook shop I got my peircing re done with a stud and didnt have to pay anything

Facial fit for a queen

I had a facial at the Parramatta store and I felt like I was floating on air leaving there. The beautiful way in which I was treated from entering the store, to treatment, to leaving the store was beyond what I have ever had before. The therapists there are obviously well trained and care about their work as she made me feel comfortable about what she was doing and her technique was so relaxing. The products felt amazing on my skin..... Definitely will be going back for regular treatments.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationParramatta
1 comment
Hi Kim, Thank you so much for the awesome rating and review. We are so happy that you had a good experience in Essential Beauty and we greatly appreciate for recommending us. Again, thank you and we look forward to your next appointments.

They have traumatised my daughter.

I have never done a review nor a complaint like this before. However after months of trying to have this resolved and no action I felt it necessary. They advertise themselves as being specialists in children’s piercings. We had several adults and children done at the same time and 3 out of 4 of them had piercings fall out within 12 hours. They have not only traumatised my child with incorrectly piercing her ears but they were rude, and blamed the earrings being faulty and blamed our children and 1 adult for causing them to fall out. When we made a complaint their Manager refused to take face to face meetings or take calls let alone return them.
We even tried their head office and not one person got back to us.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationFrankston
1 comment
Hi Lauren, We are so sorry to hear that your experience was not what you expected. Please call our salon manager so that we can address this directly.

Great Service

Had waxing service at Northland salon that was clean, painless & quick. Ashley was the staff member who was extremely professional, friendly & genuine. Thankyou Ashley, you are a real asset to that salon.

1 comment
Hi Geri, We are so happy to hear that you are satisfied in Essential Beauty. Thank you very much for appreciating our staff. We hope to see you soon on your next appointments.

Amazing results

Really amazing service, really lovely staff made the experience less scary, got it over with in a small time, overall really great experience and one of the best birthday presents!

1 comment
Hi Hailey, We are so happy to hear that you are satisfied in Essential Beauty. Thank you very much for appreciating our staff. We hope to see you soon on your next appointments.

Excellent work

Kriss does the most fantastic permanent make up, So many have admired how natural my eye liner and eyebrows look that they have requested the Essential Beauty number. Very happy with my results.

1 comment
Hi Gina, Thank you so much for the awesome rating and review. We are so happy that you had a good experience every time you visit Essential Beauty and we greatly appreciate for recommending us. Again, thank you and we look forward to your next appointments.

Really good!

Love it! Really friendly staff that make the experience less nerve racking! Would definitely come back if I was wanting another piercing. Overall a great experience, love my new piercings!

1 comment
Hi Eliza, We are so happy to hear that you are satisfied with Essential Beauty for your piercing treatments here. Thank you very much and we hope to see you on your next appointments.

Always a happy Customer

Been going for years, Carrie is a great person knows what i want wont go anywhere else, have referred my friends and daughter as well Keep up the good work

1 comment
Hi Vicki, We are so happy to hear that you are always satisfied in Essential Beauty. Thank you very much for recommending us. We hope to see you soon on your next appointments.

There is nothing ‘Professional’ about body piercings at essential beauty, just incompetence

I am not the sort of person who leaves bad review & I always give people the benefit of the doubt and multiple chances but I have reached my limit with essential beauty.
I have gotten 6 piercings at essential beauty and the staff at essential beauty have botched the piercing up every single time. I have had my helix and nostril piercings for 2 years and they still haven’t healed correctly and I have had nothing but trouble since I got them.

The piercers at EB botched both my helix and nostril piercings to the point that my body physically can't heal them. I have had lumps, scaring, etc. I have had essential beauty attempt to ‘fix’ there mistake 4 times on each piercing and they still manage to make it worse every time and they actually made me pay a fee for them to try and fix the mistakes they make and even when unsuccessful they wanted payment. I also have had my lobes done and they put a bar that was too short in and a clip on the back was way too tight I had to go the doctor to get my ear looked at and then the piercing removed as the ear swelled over the piercing. I then went back to get them to fix the mistake and once again I was charged for their incompetence. Staff also put the wrong jewellery in and made me pay them to get it switched out to the correct one I asked for.

I went in for a simple nose piercing jewellery change and ended up with having a piercing whole that is unusable. I bought a nose ring to put in from EB and I attempted to put it later that night however I couldn’t get it in so I called and asked to get it put in the next day for $10 and the lady said come back in the morning and said don’t worry about putting the old stud back in because my nose has been pierced for 2 years so I left it and went back in the morning and they tried to get it in and apparently they couldn’t and my 2-year-old piercing had completely healed in 6 hours. They then proceeded to grab a needle and try to re-pierce it without my permission they just grabbed a needle and tried to open the piercing, I DID NOT AGREE TO LET THEM DO THIS they never asked me if they could do it. They then told me the reason this happened is it never healed properly and that it was a bad quality piercing, they are the ones who did it in the first place. After all of this, they were unsuccessful and mow I have a swollen sore nose, no piercing whole and they then made me pay them for trying to change the ring and reopen the piercing even though they were unsuccessful. So I paid $80 total for a piercing that is now closed, a nose ring that I can't use and for horrid customer service.

1 comment
Hi Charlie, We are so sorry to hear that your experience was not what you expected. Please call our salon manager so that we can address this directly.

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Questions & Answers

Is the equipment for piercing the ear lobe sterilised?
No answers

How long do I use the spray on ear? Could I spin the ear ring now?
No answers

Im concerned withy microbladed eyebrows.After 6 days one brow shape is all distorted in shape to the other.One eyebrow is lighter brown,the other darker with more noticeable hair strokes than the other.I'm feeling unhappy and hope the touch up in 3 weeks goes well and I can be myself again. Any suggestions?
1 answer
That sucks. I'm a bit late to see your question, but I would've gone back to the salon before the touchup to see what they think. Unfortunately lots of people I've known to have their eyebrows done, had issues until the touch up. I hope they look great now!

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