1,320 reviews
I was really disappointed with my experience with Essential Beauty, not just because of the piercing itself, but because of how my concerns were handled afterwards. I visited the Unley salon for second and third lobe piercings, spending over $375 on the piercings, upgraded jewellery and aftercare. From the outset, my second lobe piercings were… Read more
fitted with 8 mm hoops. Over the next six weeks they experienced ongoing pain, bleeding and poor healing, while my third lobe piercings healed without issue.
After more than six weeks, I sought a second professional assessment from another Essential Beauty salon. I was advised that the original jewellery was not appropriate for optimal healing, and the hoops were removed immediately and replaced with implant-grade flat-back studs. I was also advised that the irritation had effectively restarted the healing process. This corrective treatment cost me a further $90.56. Since changing to the studs, the bleeding has resolved and my piercings have been healing well.
I raised my concerns through Essential Beauty's complaints process, hoping they would review what had happened and consider reimbursing the additional costs I incurred. To their credit, they responded promptly and took the time to provide detailed replies. However, they maintained that the original jewellery selection was appropriate and declined to offer any reimbursement or goodwill gesture whatsoever.
What disappointed me most wasn't simply that they disagreed with me - it was the complete lack of empathy or customer care. Even if they believed the original piercing was performed appropriately, I had still spent hundreds of dollars with the business, incurred additional costs to correct the issue, and experienced weeks of discomfort. A goodwill gesture, however small, would have gone a long way.
I'm pleased my piercings are finally healing, but I have very little confidence in Essential Beauty after this experience and would not choose them again.
The piercing experience was relatively smooth and my step one aftercare spray worked well. When I had concerns about bleeding, I was able to go in shop and have my blood crusties cleaned by one of the ladies. However, later, using the step two aftercare spray, I experienced severe itching and and burning sensation - contact dermatitis, an allergic… Read more
reaction. Through my research, I found that the plant oil contents can cause this reaction for a lot of people after piercing, and while there was a 'discontinue use if irritation occurs,' I was not given alternatives nor told that saline spray works better for your ears.
Ordered online and they made my order so special it made my day! It arrived so quickly and with such cute and secure packaging. And they gave me the cutest stickers, a couple of free earrings, a pair of clear earrings, piercing bump treatment patches, and a pamphlet with information on types of piercings and sizes!! So amazing!!! They went soo above and beyond thank you so much :) i appreciate it!! Show reply
Reviews with attachments
Was so surprised to open my package to find that the jewellery is in sterile packs! Have been having trouble with a nose piercing (6mm too short but 8mm seems huge and causes irritation) this is one of very few places that stocks 7mm, so fingers crossed that it finally settles with a bar the right size. Show reply
Essential beauty was well aware I’m very sensitive to piercing jewelery, and I opted to pay quite a bit extra for the gold titanium and was assured it was of the upmost quality. Since March, I’ve been bouts of intense itching on my daith, bumps, crusties, and I rash BEHIND me ear I didn’t even realise was related (figured it was due to not drying… Read more
my ears properly however couldn’t work it why it was just that ear). In that time I’ve been seeing another independent piercer to have another piercing done, and who’s been keeping an eye on it for me. Over the past few weeks it has settled and slowly started to make headway, so this independent piercer decided to swap to a smaller seamless hoop to stop me knocking it so much causing further irritation. SUPRISE! Once the jewellery was removed look at this difference in the colour between the one they used, and the titanium piece she used on the other piercing. I was having a reaction to the awful plating on the daith piece which has worn off down to the base titanium… which is probably why it started healing because all the plating was gone! I’ve had 21 piercings, most of my healed ones have gold titanium and have had the same pieces in for several years and not one has faded like this! Live n learn!
Hi Katrina, Thank you for taking the… Read more
Came into Northland to get my vertical helix pierced. The therapist was so patient. She took the time to go through all my jewellery options. To my surprise they had a huge selection. This was confusing at first but Stacy was really patient and took the time to look at my ear and helped me choose the best piece that complimented the rest of my… Read more · 1
piercings. I was so impressed with her advice. I ended up buying some other pieces of jewellery for my ear after my Helix piercing. I also bought their home care pillow. I’ve been using it every night , it’s really comfortable and helps me not hit my piercing at night. Their home care information has really helped me. There are so many things I didn’t know about how to properly look after my piercing. Love their work down there, highly recommend.
Latest follow-ups
Unacceptable customer service – Went to essential beauty today at Westfield carousel in Perth. Had an appointment for an eyebrow wax at 1pm. When I got there four minutes early the girl rudely pointed out that I was late as my appointment was at 12.40 and that there were no… Read more
available appointments left. I then took up my phone and showed her that indeed my appointment was at 1pm and that I had received a text from them the day prior confirming this. She then shook her head and said that it must have been a computer issue with some changes in staff. She apologised very fleety and insincerely and just seemed to want to go back to her other customers. What she should have done was to offer me to squeeze me in or give me a discount but essential beauty obviously hasnt trained their staff in basic customer service so I left without getting my eyebrow vaxed. Very angry and very disappointed. Won’t ever be back although I was a loyal customer.
Follow-up · I have never gone back . Was too disgusted with the staff member’s attitude, the error that was made and that it was never really admitted to nor corrected., There are better , cheaper places to go , who are far better at what they do without even needing an appointment.
Hi Josefine, Thank you for taking the… Read more
I want to thank Cindy at Essential Beauty Noarlunga, who repierced my nose for me. Cindy made the experience enjoyable, she was so very professional, the piercing was so quick and Cindy explained all the does and don't after of caring for the piercing. Thank you Cindy I can highly recommend you at Essential Beauty. Sandra Kelly Show details · 1
Follow-up · Aftercare I followed instructions given by Cindy and have had no problems at all used spray as instructed by her with excellent results. Re-piecing was quick easy and felt a little uncomfortable but very little pain, and I have had no pain or discomfort since having it done which was carried out very professionally. Salon environment was excellent spotlesly clean I felt very secure and piercing carried out with no fuss. Thank you Cindy.
Positive reviews
The service at Parramatta this morning was outstanding. Got my brows tinted by a lovely, genuine lady. They turned out perfect even though she didn’t have much to work with in the way of my sparse brows. Show reply
Had an bikini wax, the beautician was great made me feel very comfortable and did a great job. Show reply
I had Waxing done with Jodie at the Penrith salon, excellent as always. Jodie provides outstanding customer service and she is meticulous in her work Show reply
Negative reviews
Not a good experience. Staff were not experienced. They pierced with wrong size jewellery and was not healing properly. They did not keep good records of what was done and the service was not satisfactory. They told me it took longer than usual but it was because of untrained staff. Customer should have full authority to choose jewellery and spend… Read more
time as much as they want specially when they didn’t have enough stock. This was a bad experience for me .
Hi there, Thank you for taking the… Read more
Find out how Essential Beauty & Piercing compares to other Salons
Know better, choose better.
Essential Beauty Midland Gate.. dismal to say the least $51 for eyebrow wax and tint which is fine if the job was done properly? Did the was and tint at the same time?? Under 5 minutes all up..no shaping to the eyebrows at all and left having to clean my stained skin all around m eyebrows from the tint! Will not give my business again. Be warned dont believe they are actually trained.. or just lazy, not sure.
Hi Ruby, thank you for your feedback.… Read more
Paying 80 dollars i expect more pride and hair to be gone wi5h waxing
Hi Samantha, thank you for your… Read more
Recent reviews
Buyer beware. If you buy from Essential Beauty on line shop they will not give refunds or exchanges on beauty products. I ordered a moisturiser ..no refund. First time I have ordered a product and no refund offered. Excuse...health issues!!
Hi there, thank you for your… Read more
I went and saw Megan at essential beauty Bundaberg, who was super professional but overall so friendly and reassuring. I got my nose pierced for a second time and have been back since for eyebrow wax’s and other treatments. Thank you Megan! Show reply
Purchased H2O lip balm (I’m obsessed and always have balm on me) and EB Skin Prep after recent salon visit!!! LOVE them both. The lip balm is creamy, soft and glossy - I’ve bought big name brands three time the price and H2O is now the only one I’ll use. EB Skin Prep is a full body exfoliant that is so gentle but effective. Didn’t realise ESSENTIAL BEAUTY sell such AMAZING skin products. (I go to the Melbourne Central salon)!! Show reply
I had the worst after-sales customer service experience ever! I bought an 18k yellow gold belly ring from Essential Beauty in March and only started wearing it recently. Within a week, the screw fell off without me noticing. I tried contacting them to see if I could get a replacement screw, but they refused to help, claiming that due to the time… Read more
lapse, they couldn’t offer any support. It’s nearly $300 wasted! I will never be buying anything from Essential Beauty again.
Hi Lisa, We’re really sorry to hear… Read more
I’ve been in West Lakes twice, first piercing was nipple, and Martina was really professional, I already had a hole that closed, and she did an amazing job avoiding a cheloid, and now I have a perfect piercing. The second time she asked me to be her model for the conch and rook, in two weeks they are healing perfectly, she was really calm and had a really firm hand. She also did both second lobe holes. Show reply
I’ve had multiple piercings over the years in several different places however I will be sticking with essential beauty for all my future services. Not only do they have a huge selection of jewellery to choose from but their knowledge throughout stood out. I have never received so much after care advice as well as follow up information. My daughter received a cute teddy bear and backpack too. I would highly recommend! Show reply
Amazing experience getting my little girls ears pierced for her 4th Birthday Staff were incredibly helpful and reassuring The after care solutions and advice are the best and having the ability to check in to make sure everything is going as it should is super reassuring She also loved her little pressie and teddy Show reply
Find out how Essential Beauty & Piercing compares to other Salons
Know better, choose better.
Visiting this salon in Perth city is the one treat I afford myself. In tbe past I have had exemplary care from Swe my piercer. I cannot recommend her highly enough. Recently I have had some extreme personal Hardship and my visit for self care to this facility is important to me. It is the only self care thing I do for myself when I come to Perth… Read more
from remote north wa. The piercer who served me yesterday was flustered and agitated stating she needed to leave to exchange her son’s underwear. As a result she had closed the shop at the time she told me to arrive there and when I was allowed entrance she constantly stated she had to be elsewhere to exchange the underwear. It was still business hours. Her agitation and constant exclamations around her needs was extremely upsetting. End result was that my piercing that needed attention was sorted earlier in the day however she broke my jewellery and replaced it with jewellery I didn’t even see til It was done and is not what I require and I didn’t have my other jewellery changed. She asked me to return just beforee 5. She kept asking me what jewellery I wanted but I couldn’t see what she had put in my ear as there was no mirror and I needed the same in all piercings. She just kept panicking about leaving and the underwear. As it was just before 5pm at her request I couldn’t go somewhere else and left for home the next day. I’m so upset. She made me feel anxious and unsupported and I will now have to wait several months to have my piercings sorted.
Hi Chrissy, Thank you for taking the… Read more (+1 reply)
Just bought 2 sets of earrings and they gave me so many freebies! They also arrived super quickly and they’re pre sterilised? Amazing! Will definitely buy from here again Show reply
Ash was so patient and fabulous when having my ears pierced. She was detailed what was going to happen and the after care required. Definitely recommend for any body piercings. Show reply
excellent service, i think the ladies name was cindy, she was wonderful Show reply
Had a nice girl named Kelly she was very reassuring and worked nice and quick! definitely recommend Show reply
Overpriced, deceitful and underhanded – I went to get my ears pierced and was quoted a price for two ears to be pierced but was never told it was per earring. When I went to pay, I was charged $197. While I understand it was needle piercing (not gun), other stores offer the gun for free, and $197 seems excessive. I contacted the store for clarification and was told to email head office,… Read more
which I did on 06 Jan 2025. I also submitted feedback online but received no response. After following up, I was told they’d look into it, but I’ve heard nothing since. This has been a disappointing and expensive experience.
Hi Heather, we appreciate you… Read more (+1 reply)
Have been using Essential Beauty for a few years and very happy with eyebrow wax & friendly service. Thank you Castle Plaza Show reply
Truthful about not needing a re-pierce – My earings fell out over two years ago and my daughter went with me to get them repierced. I asked for the "gun", 2 at the same time. The young lady got my ears ready and noticed that the first ear piercing was still open and then checked the other and said to me that one was still open as well. The chances were I would not have been any the… Read more · 1
wiser if they had re-pierced my ears and charged me for it. To top it off I was told I didn't need the sprays and only charged me for the studs. I am so pleased they were so truthful.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Grace, thank you for your… Read more