Reviewer Photos & Videos
Disgusting and putrid company
I read reviews prior to purchasing their products and was taken back by the amount of negative reviews as I had gone through their Instagram page and mostly saw amazing before and after results.
I was convinced their products would work. I purchased the cleanser and microdermabrasion cream after a consultation but the products were too harsh. I contacted the company and was advised to reduce usage and purchase a milder cleanser from a different company. I went ahead and reduced usage two times a week. 8 weeks later I was still breaking out. I...went to the QV store and explained what was happening to the manager. Her first response was that the store does not issue refunds. This is bizarre as the products are purchased in store and not from head office. She even went ahead and insisted that my request for a refund was due to change of mind despite me referencing previous emails sent to head office about the products breaking me out. I have received an email today stating that my refund request has been declined because purging is normal. This despite the fact that I am being left with scarring which the products I purchased were supposed to treat and which will cost more to treat. If you are thinking of engaging this company in any way for their products or services. This is your warning. The reviews here are by real customers detailing their real encounters which I unfortunately have experienced after giving them the benefit of doubt. Go with an ethical company that understands their products will not work for everyone. I will be contacting my bank. Clear skin care clinics, don’t respond to my review asking for my name so you can investigate further. I have no interest in engaging you for anything. Disgusting putrid company.
Effective products and good services. Friendly staffs, they helped me to find suitable skincare routine. I did the skincare and hair laser here, the results are quite good. Would recommend!
The reviewer stated that an incentive was offered for this review
Services Above and beyond
My facial treatments are done by Lina.
She does an Excellent Job.
I leave the Salon looking fabulously rejuvenated.
I would not hesitate to recommend Clear Skincare Salon to my friends and family.
Great team Townsville
I love the products and my skin looks amazing. I always look forward to my skin care with Brittany. Brittany does a Great job. Will recommend skin care to friends and family.
The reviewer stated that an incentive was offered for this review
Rarely a great experience
I have been going to Clear Skincare Clinics for the past few years as find their locations convenient and prices very reasonable. However nearly every time I feel rushed in and out, and like the person is trying to sell me products or additional treatments.
I've seen a dermatologist for my skin, and work in the beauty industry as a journalist, and always mention this and that I'm happy with a skincare routine that came from a medical professional, however the entire treatment I'm repeatedly told I should be using their products or be doing mo...re treatments. To me it makes more sense to have a nice and comfortable conversation, instead of feeling uncomfortable and like I'm being sold to. I find it odd that numbing cream isn't used in needling, I've had this treatment at several other clinics and spoken to other people in the industry and they're typically a little flabbergasted, and that I'm told I can't pay before the treatment (as no one really wants to stand in reception with a bright red face if they don't have to). In my last treatment I also said I'd prefer to have a peel rather than needling as had a breakout on one side of my face, but was told it was fine and felt pushed into it, and experienced several more breakouts on this same side following the treatment which was frustrating. I've once made a complaint to a clinic personally in the past as the woman doing my treatment was extremely rude. The clinic handled this complaint really quickly and well. And saying this, also I've had some women who have been absolutely lovely and personable. However overall, I'll be spending an extra $50-$100 elsewhere for a more personal and kind experience. I know selling products is part of the job, however when it doesn't feel genuine and forced it has the opposite effect.
Terrible Skin rash after skin pen at Carindale
I had a skin-pen and I got really terrible rash on my neck and face.
When I tried to discuss my symptoms, the manger told me they have no responsibility.
Terrible products and service
I recently done my microdermabrasion , vitamin C peel and LED treatment. The treatment not even take 15/20 minutes. They didn't even put peel mask on my face . There is sort of lotion the girl tap it on my face and then the LED light for 15 minutes and that's it. I paid $135 for 20 minutes of treatment and on top buy there products which is worthless. I told them about the product doesn't have anything girl said I can use my existing lotion and then apply their cream and which doesn't make any sense.
I wish I could read about their reviews first before buying it.
But worst service ever !!! Never going to buy anything from them !!
Forest Hill store is not worth going- strongly not recommended
I agree with the other reviewers here. I too, had a very bad experience. I would not recommend anyone to go to their Forest Hill store in VIC. Some of the therapists there are inexperience and unprofessional. Two of my appointments were cancelled due to skeleton staff who could do my treatment. One of them was just within 30 minutes notice. My very last appointment was even worst, due to tiny hairs on my arms they refused to do my laser hair removal. If I have been given pre warning that I must shave before treatment, I would’ve done that.... The therapists there are always in a rush, wanting to finish the treatment ASAP. Treating you like just a number not a human being who trusted them to act in the best interest for our skin. I do not think their price is competitive, you are better off going somewhere else who will treat you as a real customer.
Wanted to try laser hair reduction and was convinced to buy a pack, when I said I just wanted to see how it went, and what if I didn't like it, they said the remaining money could be used on other services or products.
I went in a few times and didn't think they were that thorough and thought I'd finish it up and find somewhere else. Then the pandemic.
Post covid, and on treatment from a dermatologist which prevents me from doing laser or any skin treatments, I asked if I could get some product instead. I'd be fine with a body moisturizer. ...Apparently, I am no longer able to use it for product and can only use it for treatments. Oh and my money has an expiration date. I asked for a gift card instead and she wouldn't give me a physical card - I would have gifted it to a friend - and again informed me I can only use it for treatments. They just try to get as much money out of you as possible then make it hard for you to actually use it. I did not ask for a refund, or anything, I just wanted something for the money I had previously spent. I don't understand why $145 that is already in the bank for them suddenly is no good for transfer to a product. Do not go near this place. Moonee Ponds in particular.
Had an appointment booked for laser treatment and the staff who were going to do the treatment were not available. There was NO contact with me even though they had both email and phone contact details. I rock up to the clinic at Yamanto to sit for over half an hour to then be told the laser wasn’t working..... very unprofessional service. The staff clearly have no idea what they are doing out there. Very disappointing experience.
My daughter and I tried out the new Ballina NSW clinic. The girls are not trained properly ,we had a microdermabrasion my daughters first I had been telling her how wounderful they are as I've had many. She came out very confused I understood why after I had mine. You couldn't even feel it and their trained to push the products, it's the worst I've ever experienced. Will not be returning unfortunately.
Don’t go here! Permanent skin damage!
See a real dermatologist first! I have permanent skin damage from the pigmentation treatment received here. Head office did not respond to any requests for further assistance from specialists or the laser equipment manufacturer. They did not respond to any letters and the clinic was unable to refund money as only head office can approve. Currently praying through fair trading. No responsibility taken and no due diligence by warning that this could occur.
Disingenuous and money-grabbing
I bought a microdermabrasion package at QVSkincare in January prior to being diagnosed with autoimmune hashimoto's-thyroiditis. I was 'ghosted' by Gena at QV after requesting a refund. It's money-grabbing and disingenuous. I guess they really needed that $149 more than their customers with autoimmune diseases do?
Incredible customer service - above and beyond!
Rachel at the Adelaide Street location here in Brisbane was absolutely fantastic! Her humour and helpful manner is what makes me go back.
She really takes the time to explain all of the treatments in a way I’m best able to understand and performs the treatments with the utmost care and precision.
Will continue to recommend her to all my friends and family and can’t wait for my next appointment!
FRIENDLY AND HELPFUL
Yesterday, I had my first appointment at Riverton WA. The girls there are friendly, helpful and not once tried to push their products onto me (which is a BIG bonus, because I hate that beauticians push products onto you) even though we talked about their products. I am now looking into their products to purchase for next time. I walked away feeling great, had no reactions, my skin felt clean and will definitely be going back. They gave me a sample to use in the next couple of days and I paid 1/2 price due to it being my first appointment.
Questions & Answers
Hi, I have an issue with my online order. There is no phone number to call? Just goes directly to the clinics.
is it possible to change the location for a booked treatment? for example i start in brisbane and move to sydney .can i continue my treatment there ?
I’m not sure you’ll have to contact them but if you’ve prepaid there’s no way to get your money back
Just had my underarm laser treatment for hair removal and I’m wondering how long does this treatment really last because mine was done for less than a minute. Thanks!
Get an answer from our members and Clear Skincare Clinics representatives
Other Laser Clinics
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.