Outstanding service and quality of work - from start to finish!
I highly recommend this business! They were extremely responsive to my query, and quick to come out and quote. Dylan listened to what we wanted, asked the right questions, was extremely knowledgeable, and provided excellent advice. They followed up promptly with their quote - their quoted price was competitive and Dylan had taken the time to quote on a range of different options for us which we really appreciated. They were also able to start work quickly, in the timeframes that best suited us (other fencers had an extensive wait time).
On ...site – Dylan and his team were friendly and considerate, and went out of their way to supply and install exactly what we wanted. Despite this being a challenging job, they turned up every morning with a smile on their faces, a positive attitude, and were absolutely committed to providing us with a high quality, beautifully finished fence. The fence looks amazing – it’s even better than we’d anticipated and its added so much value to our property. Their professionalism, quality of work and finished product has just been outstanding from start to finish – I would absolutely recommend them to anyone!
Recently we had an Oxworks balustrade installed on the retaining wall of the recently completed cottage.
Andrias Claassen installed the balustrade and did a wonderful Job. He was very particular in making sure all was as we requested, was very friendly and was very exact during the installation.
The final result was absolutely as we had hoped for.
A great job and on the effort he put in for us, I would highly recommend his services.
Ian on 23/06.
I had Oxworks come out to give me a quote for a low fence at the front of the house. I didn't feel comfortable with the guy who came out to measure and quote, the confidence was not there. Well, I fell over backwards when I got the quote. For a 1 metre fence in height, at the front of the house, it was going to cost close to what a very large gable roof pergola with lights would cost. 3k difference. 15k for pergola (different company) 12k for a small fence. Got 3 other quotes ,all under 6k. It seems like they didn't want to do the fence because it was such a ridiculous price. I can't believe this company.
Sublime Service from Andy Colley (Bibra Lake)
I recent purchased Boundary and Swimming Pool Fencing to satisfy the Australian Private Swimming Pool Fence Standards. As a DIYer, Andy help me through the whole process as though it was his own project. His friendly demeamour, advice and patience was a god-send. With Oxworks product quality and Andy as the first point of contact, the Company has a bright future in cornering a greater percentage of their market place. It has been an absolute pleasure dealing with Oxworks and I have not hesitation in recommending Oxworks to any DIYer looking for quality fencing, at a good price from a sublime company front man.
My gates and screens were finally delivered after poor communication by staff giving false delivery dates. What has exasperated the poor service is the gates where manufactured incorrectly, the motor received was for another customer and then to be the icing on the cake, the new motor provided does not work. Frustrating in all aspects, currently have gates that are not what was ordered, do not work and having to pay installers for their time (2 days currently) for Oxworks incompetance
I bought Primero Industries SofterClos hinge sets (pool door hinges) from Oxworks in Wangara, WA about a year and a half ago and since then I’ve had problems with them. They entice you to buy the hinges with the a two year warranty but it is useless because, Primero Industries, the company that is in charge of replacing them take at least three months on average to get back to me a new pair. I have two pool doors and both have had the hinges replaced four times now. Each time they come to replace them, I have to take the day off work which mean...s I don’t get paid, but what do they care. They were replaced last around a week ago, and the day after, it didn’t work. I sent them an email straight away and they still haven’t replied. It has cost me around $2000, which I regret paying. Once they have your money, they don't care. It is still under warranty, so I will be taking further action from here. Don’t buy anything from them unless you want to waste your money.
Loving our Gates - Great product and service!
Oxworks supplied us with some custom aluminium entry gates for our driveway. They look amazing and we are really happy with the result. Also got a small run of glass pool fencing which turned out great after getting some install advice from the sales staff. Very happy to recommend these guys.
Poor customer service!
Contacted Oxworks for a glazing certificate in relation to a swimming pool certification. They had lost my personal details confirming the purchase. I supplied evidence showing I had made the purchase, however they were unwilling to retrieve the information and supply the certificate. Poor service and poor company practise.
- Verified customer
What Happened to Customer Service?
Contacted Oxworks to get a quote for the removal of two old wooden boundary fences and for the supply and erection of a colourbond fences as replacement. Original contact was made with Oxworks on 05/08/2019. They arranged for their local installer to come and provide a measure and quote which happened about 07/08/2019. They appeared very professional and were easily identified as Oxworks installers. All went very well until the installer who came to do the measure and quote advised by phone that due to 'personal reasons' they were unable to...provide a quote or do the fencing job. I then e-mailed Oxworks (08/08/2019) and advised them of the situation and asked if they had another installer who could do the job. I have not heard a word from Oxworks or one of their installers since then and see that the original local installer is still advertised as a certified installer on their web site. I have now arranged with another fencing contractor to do the total job which involves 46 meters of fencing along two boundaries. Needless to say I could not recommend Oxworks.
Glass shattered after 2 months
Had a glass pool fence installed in November 2018 and this week 1 panel shattered for no reason at all. It wasn't a hot day and no one was outside near the fence, we heard it shatter from inside our house. No one has touched the glass except ourselves cleaning it twice. Oxworks wouldn't supply a new panel saying they give no warranty on their glass so we had to purchase another panel and waiting to see if any other panels are going to fall to bits as easily, plus we have to pay to have it recoated with the glass protection cleaning product -another $150. Not impressed with customer service and yes the fence was professionally installed.
- Verified customer
Love it..Love it..Love it
Garry was so easy to get along with, communication was easy and his work outstanding. Our pool fence is both colourbond and glass and both are outstanding. His workmanship is high quality and I cannot fault this company. I would highly recommend Garry and his business to everyone.
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