Reviewer Photos & Videos
No refund still - just lies lies lies!
Following P & O cancelling our cruise on 16 March 2020 we were advised that we would receive a full refund. After numerous calls to them we have still have not received any refund. It's now over THREE MONTHS of waiting. They just tell us lie after lie advising us that the refund has been processed EACH WEEK(!) and we are now at the end of our tether. Looking at others reviews, we are not alone. We will definitely not be booking any cruise with P & O or any of their affiliates ever again.
Refund delays a joke
My cancelled cruise to Cairns for 6th June. P & O keep saying how sorry they are for the delay. They refuse to refund me directly stating my refund has to go back to Flight Centre. This is unacceptable. Flight Centre will be in administration shortly and then I get no money. Simply refund me my money directly now. I paid for my cruise in August 2019!!
- P&O Pacific Explorer
- Verified customer
P&o the worst customer service!! Lies lies
Had a cruise booked for 8 June 2020 , rang on the 23rd of March to get a refund due too covid , we paid via using our money and paid $500 on gift cards which we received as presents but P&o said they will refund the gift card to the gift card but the types of gift cards they were they doesn’t allow you to register it ,but after several phone calls they finally agreed to send a cheque for the $500 that we paid via gift cards but after 12 weeks rang to find out where the cheque is only to be told by several staff that they sent the refund to t...he gift cards , after 4 hours on the phone speaking to all different staff and getting told two different things we now have no idea if we will ever see that $500 again ,P&O you have shown your true colours during these hard times everyone is facing, I still don’t know why you couldn’t just put the money in to our other cards like you did with our money!! This would have been our 3rd cruise with you , we will never cruise with you or any of you sisters company’s ever again and we will never recommended you to anyone!! Your staff have no idea !! never again!!
Terrible ship, run down, dirty, smells disgusting
This would have to be the worst experience I have had. Terrible ship, dirty facilities, smell is old and musty and terrible customer service. Promises made for a refund amount which I am still chasing and being ignored.
Horrible! And disgusting
Absolutely disgusting customer service from you, i booked a cruise well over a year ago and was paying off via BPAY no issues... i was also assured that when you removed the BPAY option, as i was under the old booking option I could continue to use BPAY option (which may I add, i was using until last fortnight). I have since tried to pay this off and it has been removed and i no longer have this option. The remaining option is credit card or direct debit each month, which i have only found out as I had to call and sit on the phone for over 30 mins... no email, no contact nothing to inform myself this option is no longer valid, even though I was assured multiple times I could use BPAY for this booking, BUT not future bookings....
There is no word to describe them.
We booked for a short 4 day cruise scheduled for Feb in early October through FlighCentre and paid deposit of $450. We have soon realised that we will not be allowed to travel as I'll be just over 23 weeks pregnant at the time of travel so we have requested to cancel and refund the deposit on November last week. P&O mentioned FlightCentre that they have issued cheque twice and we are still waiting for this cheque (6 months and going) that disappeared into blackhole.
Very poor business Practices
Booked a cruise paid deposit cancelled 3 of March over 10 phone calls and messages over Facebook. Operator said 10 days from cancellation date I was to get my refund still waiting
Staff are wonderful. Disappointed that I was not informed of the singles meetup on day 1 because I missed it and there was no other one scheduled after that. That could have changed the whole experience of the cruise for me. Also, I believe that Carnival Cruises are negligent in not informing their passengers that there are no hygienic public toilets on Mare and Lifou (not withstanding the beach tour where there are possibly facilities there). If Carnival Cruises are taking passengers to locations whereby hygienic amenities are not available, t...hen either they should stop taking passengers there, alert passengers via their website and at the tour desk, or demand the islands provide suitable amenities. It is not worth the risk of being stuck and having to go the toilet and having no clean place to go!
P&O is on the nose, Very poor.
Our company took 13 people people living with Disabilities on a cruise in February. One of our participants is confined to a wheelchair. At the time of booking with P&O they were fully aware of these facts and we were placed in disable rooms. Come the end of the cruise the ship had to dock on the southern side of the Brisbane river at a Grain terminal. We were directed to a place in the terminal and left unaided with no transport back to the shipping terminal where we left from. It was left up to us to arrange and pay for the 2 maxi taxi's to take us back to the terminal to collect our vehicle.
Not good enough P&O. we would not recommend this shipping line for their service.
Booked a cruise with 15 other friends
Should have been awesome trip but far from it
We would book a table so we could all sit together get to restaurant and be 2 tables for us but not together. They didn’t get that we wanted to sit together
It was only 3 port cruise but we only went to 1 port because they wouldn’t put the tenders in at one port so went on to the next port no had to turn back to the first port as there was a medical emergency
That’s fine but the attitude was too bad so sad , we got $56 compensation
Very disappointed with P&O will not travel with them again
- P&O Pacific Dawn
- Verified customer
Elemis At Sea - Mind Body & Soul Therapy
My wife and I booked in to a 75 minute full body relaxation massage and various treatments on board the Pacific Dawn on 4/3/2020.
What a disaster! Taken to a room directly above or next to the ship’s engine room. Constant grinding of metal, sirens sounding, motors roaring and the constant slamming of metal? At times it was deafening in the room and a couple of times we all jumped from the crashing noises.
Not relaxing, most stressful 75 minutes.
The manager (Female polish employee) didn’t careless and acted ‘surprised’?? The two masseurs/con...
P&O Australia In General Is Pathetic
I have been cruising for a very long time now and have done over 30 cruises and P&O Australia is one of the worst companies there is... I stopped cruising with P&O Australia about 10 years ago and last year went on a 50th birthday cruise on the Pacific Aria and was pleasantly surprised and thought maybe P&O Australia had picked up their game... I am wrong... we thought we would give them another go and are going on the Pacific Explorer in about 2 weeks and so far dealing with P&O Australia is a JOKE... terrible customer service... they have mov...ed us from the front of the ship, where we booked, to the back of the ship with a bunk bed in it and wants over $600 to move us back to the front of the ship... their pathetic off-shore call center is a waste of time as well... do yourself a favour... if you are thinking about a cruise and are considering P&O Australia skip it and keep looking... EVERY other cruise line is better!
Immoral and unhelpful!
My partner booked a cruise with P&O as part of a group of travellers celebrating a birthday. Cruise booked pre-Coronavirus. After medical concerns over my partner travelling because she is considered high risk to infection(supported by medical evidence and letters from doctors), we asked to postpone the cruise; effectively seeking a credit. P&O had to be dragged kicking and screaming to even contemplate it. In the end, would not come to the party. We have had to forfeit all costs and been left heart broken. Will never travel with P&O again!
[n...ame removed] was extremely insensitive and rude throughout the process. Did little to assist and claimed that they were under no obligation to credit us. Left my partner in tears and inconsolable. Had P&O been willing to assist, they may have found additional business through our recommendations and from those who would have travelled with my us at a later date. Not to be. I would have thought P&O would look to reduce the risk of a Coronavirus outbreak on their ships as much as possible, by reducing the number of high risk passengers they carry. After all, an outbreak as we have seen, leads to 14 days of quarantine for the passengers, then an additional 14 days for the crew. That is a lot of lost revenue and damaging PR. It is interesting that the first death to Coronavirus in Australia was of a recent passenger with P&O.
Have been on several cruises. Was looking forward to the short comedy cruise out of Melbourne. All was fine until our first buffet meal. Probably some of the worst food I've been served, and it was evident by the amount of unfinished meals that most travelers felt the same. The staff expect for the cabin stewards, could hardly crack a smile and all looked as though they'd been made to work the weekend for nothing. For the price I did expect B grade entertainers but thought there would have been at least 1 A Lister. The amenities were good and a...lthough a bit dated, was pleasantly surprised with my cabin. I know other people who have taken this cruise and recommend it. I just hope my experience was a one off. It would be a while before I would take another P&O cruise.
Disappointed and Frustrated
Extremely disappointed by how our booking has been handled by P&0 Cruises. Known to be supposedly "Family Friendly", this cruise line has made this booking process a nightmare. I booked a Balcony double room last September for my husband and I on a 6night cruise Brisbane through Arlie beach return for my Aunties wedding. Approximately 70 of us have booked. I then found out I was pregnant and have just had a new born and contacted them to add him onto our booking. Our baby will be 8months old so will either be in bed with us or I'll take a porta...cot. Assuming this would be an easy add on, but NO!. At only 8months old they want to charge us for a whole third person and not only that but put us in a triple room which only configuration was bunks! They also wanted to charge us more to downgrade us to a window only room and bunk beds only. They would not just add him to our double balcony room even when I was still happy to pay the 3 person price tag!! They say cruises are "family friendly" but for me starting a new family they have made this whole thing upsetting and undesirable. Forcing a young couple to have to pay more to sleep on single bunk beds with an 8month old. Its disgusting really and would have cancelled my trip but unfortunately I dont have a choice because I wont miss my Aunties wedding. Supposedly they say that this is what happens when families have babies, the ONLY option is to book a room with bunks unless I wanted to pay the huge price tag for a suite! Then so much for a affordable family friendly holiday!! So young families... please save yourself the stress, money and disappointment and find another cruise line that's accommodating to you and willing to put the comfort of their customers first cause P&O cruises sure DON'T do that!!
Terrible compared to carnival and royal Caribbean
1. If you can’t do stairs disability unfriendly. You have to do stairs to get off the ship.
2. Staff not pleasant
3. Furniture tired scratched not maintained
4. Bed great
5 Air conditions turns off at night reason they say water temperature (go figure)
6 Food limited not at all exciting unlike carnival and royal carrabean
7.Resterant food average , very small serves like really small. The pantry food just isn’t up to scratch to the other cruise lines.
8. Alcohol expensive yes I know it’s holidays.
9. Tenders very hot
10. Adult area 2 spas takes max 5 people that’s it, pools x 2 very small mid ship....
will never use p & o again !
on 1st December rang to cancel a booking. was told to wait 7 to 1o business days and money will be in my account. by 16th December still no money so i ring again. was told, no it will be sent by cheque and to wait 2o business days. 13th of January still no money so i ring again, was told that it hasn't been sent yet because i didn't confirm my e-mail address (which i did at the beginning of the call). so i verify my e-mail address and was told to wait another 20 business days. i ring 2 weeks later and ask for the status of the cheque. was told ...they cant view it right now and to ring back in 8 hours. 10th of February i ring again (another 20 business days) and was told by the fist lady i spoke to that the issue had already been resolved. asked to speak to manager and was told by him the cheque was only sent on the 23rd of January 2020. will never use these guys again.
I did the Comedy cruise got back yesterday, this was my first cruise and loved every minute of it.
The staff were so helpful and polite the bar staff around the main pool were the best. Im just about to book my next cruise with Pacific Aria cant wait to get back on board.
It was ok
Good choice of food. Breakfast lunch and dinner was OK, breakfast eggs, bacon, sausages, fruit, some pastry etc..
Not all staff is friendly or caring. But Dion the room attend was so nice and caring.
Also it felt like you had to pay for many extras, while other cruises offer for free.
Overall it was OK for the price.
Loved the movies by the pool. It was great to relax and watch a latest movie by the pool. Really enjoyed that.
Pool area was very small and no proper pool for adults only area.
Also not much shade by the pool, so unless you come super early and get under shade you will be left in the sun. Definitely needs more shading, specially for families with kids.
Pacific Aria PNG cruise, don’t understand all the complaints!!!
I read many negative reviews of the Pacific Aria and was very worried about our cruise to PNG. We arrived home today and all I can say is that the people who wrote the reviews must be extremely fussy. Our balcony cabin was very comfortable with a great mattress and pillows. Yes the decor was a little dated but really how much time do you actually spend in your cabin. The food in the Waterfront, Angelos and Dragon Lady was great, not al la carte but yummy just the same. Salt for an extra fee was amazing. The entertainment team were hilarious and put on some great shows. Shore tours were very well organised. Live music in the bars was a must do every evening. I would highly recommend this cruise.
Questions & Answers
I am booked on the Matt McLauchlan Battlefield cruise In late August, and I am wondering if the Pacific Dawn has 4G or 5G for the internet?
Wha are the Quad Cabins like for 4 adults?
Are the mattresses thick enough?
Is there hot chocolate at the drink stations
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.