Once was enough
Firstly, I have to admit up front we normally sail with Royal Caribbean. Found ourselves on this ship due to an invitation for a 60th birthday. It was in fact a good cruise to confirm why we (rather thankfully it seems) regularly sail with RC. The Pros: embarkation and disembarkation was done very efficiently. The Cons: things that are normally included on a RC cruise incur an extra cost with P&O. The food was generally uninteresting or unappetising in the Waterfront (main) dining room. Waterfront restaurant deserts were on the whole rat...her tasteless and disappointing. I won't even mention the dreadful Pantry free for all. One would expect that most activities on a cruise ship would be included....ah no, try $24 just for a 15 second zipline ride and you get the picture. Even some of the (better) entertainment came at an extra cost. The ship has obvious signs of aging and has already seen it's best days. However, I must admit most public areas, bars and restaurants are nicely presented in a modern decor. The balcony stateroom we stayed in were rather tiny and claustrophobic. The balcony itself is just a token space to catch a little fresh air. The crew friendliness and enthusiasm was somewhat patchy. And quite frankly (perhaps because of how they market their cruises) the clientele was rather sub-par compared to what we are used to. I don't wish to discourage anyone from sailing P&O, not at all. However, we won't be changing from our usual cruise line to P&O for any price!
Very good experience
I came back last week from the Pacific Dawn cruise departing from Brisbane to Airlie beach 4 night cruise. I read a lot of reviews before going and most of them were negative so you can tell I was super nervous. first the embarkation was good well organised our check in was at 12 but we arrived earlier around 10 am and there was a lot of people so try to be there earlier. we start to board at 11 am so that was a plus for me because as soon as you are inside the holiday starts. we went first to the cabin it was on deck 5 and very close to the ed...ge which it was a lit bit bad because the first night I could feel a lot the movement and I got sea sick. the cabin was clean it has everything you need and the air con was working perfect so I was so happy. the pantry has good food and I was impressed about the quality very good. the only thing that I will suggest is try to implement new options the food was delicious but most of the days were the same. they change some dishes but not all. we had a dinner in the waterfront restaurant it was good but the entre was not good at all and the dishes are small but tasty. I really enjoyed the cruise it was my first cruise though but for me it was a good experience the entertainment was good the comedy stand was the best, the cocktails are not expensive I saw many reviews telling that cocktails taste like water which is not true and also you p[ay for a cocktail in a bar 19 and in the ship are 13 so in my opinion it is not expensive. many activities for the kids which is good I went only with my husband but i am taking the kids next year the staff is very friendly the only thing i didn't like is that I bought the drink package and one waitress charged me when she didn't supposed to but they gave me the money back after I spoke with the receptionist. I will defiantly cruise again with p.o
Like no place on earth, like hell!
Last year we enjoyed our first cruise, which was on P&O, on Pacific Eden, and it was a great introduction. Therefore, we thought it reasonable to expect that any subsequent P&O cruise would be of a similar standard, but the New Caledonia cruise from 6 to 14 September was very disappointing. So disappointing that our family is of the opinion that if we ever go on another cruise it won't be on P&O.
Just to compare accommodation, it would be fair to say that the rooms on Pacific Explorer were very claustrophobic when compared with those on Paci...fic Eden (last year's cruise). In both cases we had interior rooms. There appeared to be a significant hygiene issue in the Pantry on Pacific Explorer. Unlike the layout on Pacific Eden where all food was served from behind counters, it was a different story on Pacific Explorer where salads, soups, bread and rolls were self-serve. On more than one occasion I observed parents lifting young children up so that they could help themselves at grabbing bread rolls and other food that was meant to be picked up with the provided tongs! If food is going to be presented in such a way, then it is imperative to have a much higher level of vigilance with supervision of the area. It's not the fault of young children but it seems that their parents need to be supervised. It was great that there were staff constantly cleaning handrails on the stairs but what a waste of resources if the same level of hygiene is not maintained in the food areas! Therefore, it was not surprising that the medical centre was stretched to the limit with sick passengers, many with flu-like symptoms. My wife visited the medical centre (with flu-like symptoms) during the advertised open hours, but there was a sign on the door to say that it was closed due to a medical emergency, and to dial 000 if you had a serious problem. So much for that idea as she was in bother, but not so much so as to need to dial 000. There were several times over the duration of the cruise when there were announcements made about medical emergencies. There was a serious overcrowding problem in the Pantry as it was quite a battle most of the time to find a vacant table, likewise with getting a deckchair in the pool areas!
- P&O Pacific Jewel
- Verified customer
This was our 2nd cruise and we travelled in January 2019. Hubby and I booked the romance package which is well worth the $200 it costs. Trip was great, service was always impeccable and couldnt fault at all. Room was great, perfect room location with great service in the room.
P&O Pacific Aria - Good & Bad
I guess that reviews in general tend to be the most convenient way to complain about something so the weight of complaints far exceeds the good points on most review sites. And once unhappy about one thing its natural to be negative about many.
I will try to be fair and even handed.
They changed the sailing date by a week and everyone in our party of 24 coming to Brisbane from Melbourne, Perth and Wellington NZ, had to change their flight bookings, at considerable expense, with the very little compensation of $100 per person of cre...
Smelly, Bad Food, Tiny Coffin Like Rooms, Inappropriate Entertainment & Super Expensive On Board!
Travelling from Sydney to New Caledonia.
The trip was suppose to make multiple stops from Sydney to Noumea. We first encountered rough seas and many people where sick and unable to move about the boat, not a P&O issue obviously. But when the water stopped working and the toilets were overflowing, that was definitely a P&O issue!
The food was ok, but mostly terrible, we even had to miss dinner one night due to the "pre-ordered" menu not being available, we were only told about this at 10pm after waiting a few hours and seeing everyone else ...in our group eat. We had a specific diet that we had to fight to get each and every meal, mostly this was steam vegetables, white rice and zero flavour, we had the same meal for dinner 3 times. The on board activities were not great, apart from some quizzes (free), entertainment claimed to be child friendly had people swallowing razor blades and swearing. The drinks are so expensive and we couldn't have the "drinks package" for just one day, we had to buy it for the whole trip which borders on irresponsible, it wasn't a Contiki tour! I wouldn't recommend cruising for anyone considering it. And insurance does not cover missed ports, nor bad cruise experiences, only if you had booked a sight seeing excursion would you get to claim, but you'd get your money back anyhow. If after this review you are still going, make sure you book excursions with the locals, not on the boat, you'll save money and give money back to the economy you are visiting, apparently the staff are very poorly paid and live in tough conditions on the boat, be kind to them as they will be kind to you.
I booked on the pacific eden for my 60th birthday January 2019 the only special service I got was a crap voucher to the spa that covered a condition treatment for my hair that I would have to pay and extra 15.00 and a crappy birthday msg on my door that was taken we are now booked on carnival for my friends daughters 30th we are already up graded I worked for Qantas as an international flight att from 1988 to 2003 you lot need to lift your game I wouldn't reccomend po to anyone
My sister told me how wonderful cruises were but had never been on a PNO. The weather wasn't great so we had to look for other things to do on board. In the 10 days only one movie was shown in the theatre in the afternoon. No games room. Had a trolley that was only available from 9-10 with all the same games. No afternoon tea. Thought we would go to high tea for something to do but they were charging $29 each where on other cruises its included. Gatsby night was around the stairs with no where to sit or put drinks and only played one song from that era. If u didn't want to sit and drink all day there was nothing to do. Spoke to heaps of people and 9 out of 10 felt the same way and would never cruise PNO again.
Life Photography well worth the money
Just got home from a cruise on the Aria! Just want to give Luis from Life Artist photography a mention. Even though the photos are more than I wanted to spend, I am so happy with the outcome. Well worth the money if you want portraits taken! Memories for life!
Absolutely horrible company. Their crew are lovely. But massively underpaid. Everything on the cruise is overpriced and they will save money wherever they can. Especially at the expense of their passengers. I will never give a cent of my money to this terrible company again.
Enjoyed through and through!
Came back from a New Caledonia cruise, fantastic! The food, comfort, entertainment - everything was top notch! It is true we did not visit the two scheduled islands due to weather and a medical emergency (drunken passenger's fall), but it was beyond the crew's control.
Hop on hop off bus
Booking out first cruise was easy 2 years planning saving family of 4 kids 13/11
Travelled from Mildura Victoria to Sydney for cruise arrived early for luggage drop off but was aloud to board, so far so good. Expectations looking forward to noumea, Mare and isle of pines! Snorkelling swimming cultural tours foods
What we go was a nightmare 11 emergency evacuations and 2 deaths! We landed at noumea twice as weather and was too rough to tender to Mare island even though we were right there waited 30 mins then just loaded up and returned to no...
Best Short Cruise Ever
At the last minute we were asked if we would like to pay extra for a cabin upgrade from Balcony to Sateroom. Being my husbands 60th birthday I paid and let him get the surprize.
The State room was fantastice and Grisella and Robert were the best stewards ever, taking care of our every need.
We ate at the Waterfront and Angelo's each night and on the last night we paid for the indulgence meal at the waterfront - well worth every cent of $8.00 entree of Risotto and 2 jumbo prawns.
Pantry was great also, no problem getting a beautiful meal with lo...
- P&O Pacific Aria
- Verified customer
Booked my first cruise 4 day cruise from Brisbane to Airlie Beach. All I can say is it was over priced. When I first booked back in April I booked a room with a balcony it was $3000 but I had the option to down grade. This became available and I said yes. My fare was dropped to $2500. My room on the boat was on deck 5 (second deck from the bottom) very average). Needs updating badly. Mould in the shower. Outdated decor. Friends of mine also went on this cruise it cost them $1500 for the 2 of them. $1000 less than me. We were o...n the same floor. I also spoke to some other people they paid $1600 and booked a week before the cruise. I questioned P & O and they said I didn't book far enough in advance. I thought 6 months was pretty good. I wouldn't recommend this cruise and P & O to anybody. Disgusting service by customer relations. Didn't want to listen to what I had to say. Brushed me off. I definitely think there was a mistake made with my fare but P & O seem money hungry. P & O DISGUSTING!!!
Just came back from 8 night cruise to New Caledonia. Missed two ports due to weather and medical emergency. Disorganised stuck on a ship with nothing to do. Booked a queen bed and got two single beds stuck together to make it a queen. Absolute joke. Went to New Caledonia on Monday where most shops were closed and other tourist attractions. The ship stunk. The staff were nice but the ship was so old and bad. They only offered to give us 75 dollars for compensation of not seeing the two ports the whole reason we booked this holiday was to see New...Caledonia and the islands. Very poor experience has put me of cruising forever. Everything was a rip off. It’s really not what you make it when there was drama after drama. I was lucky to keep sane being stuck on a ship. Never booking with pno again
It's what you make it!
My wife and i just finished a September 2019 Barrier Reef discovery cruise . I had read the mostly poor reviews prior and was a little nervous what to expect. After a previous cruise back in 2005 on the much larger Carnival Victory Ship out of Miami, we had previous experience of cruising.
I have to say overall we had a great time and enjoyed the ship and experience, but have to agree with the overall poor food comments. This was the only issue, but we are not obsessed with the food side and not big eaters, so we made the most of it, found wh...at we did like and didn't let this affect us. The Pantry can get busy, so work out a good time for you. Breakfast were slight variations of cooked english style and not great, can be cold and any real taste was left in the port of Brisbane :( I liked the asian lunch and dinner options. If you have kids its perfect, lots of choice and can keep going back until there full. If you don't have kids....you have been warned. The Grill is an extra cost - from $5 burgers, $10 Pizza and $15 bucket of Prawns. This food is much better. Shame its extra but this is clear before you book so don't complain when onboard Salt Grill is fantastic, but an extra $59 per person each time you visit for 3-4 course. Waterfront Rest is included in the cruise cost, but average at best. Often cold and served from the kitchen in plastic/tupperware style plate covers, which takes the shine off. Also no toilets in the Waterfront area, you have to leave and go up to level 8 to the toilets, not great
Probably not a good idea to show me an offer on MY FACEBOOK that I can't have
Booked a few weeks ago and now they're showing me that my cruise now comes with a drinks package. You might no want to show this in MY FACEBOOK FEED if I am not eligible because I already booked. Thanks for nothing guys!
- P&O Pacific Explorer
- Verified customer
First n last cruise
We only made 1 out of 3 stops nothing to do on board staff in spa are to busy to even serve u really disappointed in this cruise cost me a small fortune for nothing
Re: drink packages
What a joke, $80 a day extra for drinks. With 4 children, what would you like them to drink all day??? The extra cost is rediculous. You just lost $22 000 in a family booking, lucky for us we read the fine print.
Fantastic Time & Created Life Long Memories
Just got home from a Four Nights PO Aria Brisbane to Airlie Beach and had the most amazing time - everything was seamless from boarding to cabin allocation, daily activities and party nights - something for everyone - if you wanted to chill by the pool, read in the library, relax with afternoon tea in the Piano Bar, hang out with Miguel playing Bingo or test your memory with trivia quiz in the Ocean Bar - treat yourself to a wonderful pamper package, enjoy the company of so many amazing people who are willing to share they stories and there exp...erience, dinning in amazing restaurants or having breakfast on the deck whilst watching the sunrise, little ones are catered for , teenagers and adventures had their on entertainment and the staff were very accommodating with the disabled and our senior cruisers - I went on my own and I never had five minutes to myself because I was so busy attending the scheduled events and having a glass or two with friendly folks who made my short break away so rememberable - and the Whales - I will never forget the spectacular show these incredible animals put on for us each day - the ship itself was clean and lux and I remember thinking on my last day that the decor really looked fresh and well kept on the last as it did the first day - my cabin concierge made a fuss and took care of me each day - they acknowledged I was on my own and kept checking in to make sure I was ok .... even had turn down service and fresh linen each evening - I would strongly recommend you book your next long weekend on PO Aria and I would say your experience will be up to you - you engage or you do your own thing - yes you pay for drinks however they make it easy for you and you can select from a drink package to help with the budget - if your going for sun and alcohol then "Yes" you will need to budget but if you have a night out at a night club or a restaurant then you will pay the same price for drinks anyway - Thank you PO, Helloworld and all my fellow cruises for helping me creat life long memories .......
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Questions & Answers
Is the laundromats coin operated
can you buy smokes on board or is it best to stock up before you go only going to Morton island
Can I watch the final of The Block on the Pacific Explorer next weekend?
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