Pacific Energy Neo 2.5 LE

Perfect in looks and performance – Purchased a Neo 1.6 for my.front lounge having never had a wood burner previously. The burner is superb, it looks absolutely stunning, the burner itself burns amazingly, the wood seems to burn long and hot but I have no there experience to relate to. I burn Jarra in there only, have the double lined flue and it has to be one of the best purchases… Read more

I have ever made. You will not be disappointed. I do not have the built in fan, but don't feel I need one. My furry friends love it!!!

Good but not perfect – Into our second winter in SW Victoria with our NEO 2.5. Runs really well, heats our large area and burns well overnight (8 hours) with no issues. The glass does tend to get dirty, but biggest issue is the noise of the fan. On the low setting it often increases in volume so much we have to turn it off to hear the TV. Can never use the high setting. The fan was an extra $470 so it's disappointing it's so noisy (despite regular cleaning). Show details

Amazing heater ♥️ – After UTTER dissapointment buying a different wood heater, we decided to cut our losses and buy a Neo 2.5. In June 2022. Has been installed for about a month now. It is the best wood heater ever. It is solid and well made. We have the fan installed. It is great to give a heat boost when more heat is needed. Ignites wood easily, even when coals are… Read more

low. Very easy to control the heat out put. We easily get an eight hour shut down burn. The door handle is sturdy and easy to open and shut. Not having to stoop to the floor to load the wood is so easy. Lovely cosy, enveloping heat. Heats our house easily. Love it!!!!!!!

Brilliant heater in every way – We are on our second Canberra winter using the NEO 2.5. House is only 138m2 internal and it easily heats all spaces. It’s pretty central. Main room will get to 24degrees C when running it filled with wood on low. We regulate with windows or exposed glass as required. Lots of people on here saying they don’t get long burns, our experience shows… Read more

that if we fill it to the brim with wood and roar it up so it’s in the hot range (I use a Optimser by Condar stove thermometer) and all wood is charred off, and then we close damper to lowest position, it’ll burn 10-12 hrs depending on log size. Most wood we using is yellow box in 300mm by 100mm lengths. Big 300mm circular logs burn longer as expected but not by that much.

We using a SS ceramic insulated flu, it’s extra long as we had 4 bends in the roof to navigate. Fire draws really nice. Lots of clicking on heavy heating or cooling of its 300KG mass, seems like normal physics to me.

I didn’t get the fan, as didn’t want the noise and no regreats there as not needed for our size house. Heat spreads fine without it. Don’t want bedrooms too hot anyways as sleep better when it’s slightly cooler in those rooms.

I cleaned flu in summer with a drill whipper, maybe collected 3 cup fulls of creosote. Not much in my thoughts but no past experience to share there. Generally have to empty the ash by scooping directly from firebox (quick and easy) once every 2 months, it burns that efficiently. Use on garden beds and it’s good stuff.

Used about 2-3 tonne wood last year but didn’t burn through nights often. I’m stocked with 5 tonne this year and doing more night burns but not sure if it’ll all be used.

Key to night burning is not being stingy on wood. Stock it to the brim and it burns hot and really efficiently when it’s damped down fully.

Love the heater and would buy again.

Temperature is so consistant – I have a pretty large house and this wood stove work so well even at -25°c. This is my main source of heat and i use it 24/7 during winter time. Before i purchased this woodstove I had and old wood stove and there is no comparaison. The Neo 2.5 produce a much more confortable linear heat.It can last about 12hours on the lower setting, i only have… Read more

to add some wood in the morning and it catch fire again. The fan is a MUST! It spread the heat so much you can't even compare! I load my wood front to back so 16 inches log is perfect. The only downfall on the wood stove is that the glass will become black in the corner after a while if you use it on low setting but that's not a problem for me. The baffle works great when the wood stove is hot it will produce a second flame on the top which is nice.

Overall i would recommand this woodstove 100%! This is a high end wood stove but worth the money!

Fans rattle and vibrate... ALOT! – Im into my third burning season with this stove and I have a few complaints. 1 the fans rattle and vibrate obnoxiously loud. Can't stress that enough. The manufacturer is well aware and has no intentions of fixing the issue. They told me to buy new blower motors, I did and there literally no better. Also had the installers come back a few… Read more

times they said pretty much nothing they can do about it and that there not going to carry this model anymore because of all the complaints. Im consisntly taking the surrounding off to jam wedges in different spots to settle the rattle down. Without the blowers the stove does basically nothing to heat the house. Also the thermostat function is a joke to say the least.

2 my house is just under 1200sqft and I have to absolutely pack this with wood 100% of the time to keep the house above 66-67 degrees F. I burning about 10 cords a winter (all seasoned hard wood, lot of aok, maple and ash). That's alot more than I'm used to. The heat inside the box compared to what comes out of the blowers just dosent add up I'm my opinion.

3 over night burns only last about 5 hours, so I have to wake extra early to get it going before the furnace kicks on.

4 when you open the door smoke leaks in the house, I know alot of stoves/inserts ect have this tendency and you just crack the door for a second to change the draft. But this stove always does it so I have to try to get prepped and load this thing as fast as possible.

That all said it gets the job done but after paying a little of 7k for the unit and installation I'm really not that happy with it. 100% would not buy again or recommend.

Make sure you need such a large heater – Be aware that this heater is designed to put out a LOT of heat. We were first looking at the 1.6, because we're not in an extremely cold place (lower blue mountains), but in the end we opted for the 2.5 because of its greater efficiency on paper, and ability to accept larger pieces. However, if you want to maintain a low fire, there are some… Read more

issues. First, it takes longer to heat the firebrick and establish a proper bed of coals, during this time it does not burn efficiently and puts more smoke up the flue, because its not hot enough to ignite the unburnt gases, next, if you want to burn overnight, you need to put in a lot of wood, which creates more smoke outside, and more heat than you might want. Also, because the heater puts out the heat quickly, maintaining a low fire means you need to add a little wood often, which means you have more smoke in the room from opening the door, and more noises from the frame expanding and contracting. Lastly, the blower auto setting is set to operate at high temps, and with a low fire cycles on and off every 5-10 seconds, so we ended up not using the blower. This is a great heater, but I think the 1.6 would have been better for us in retrospect. This review is not really to fault the heater, but to warn those (like us) inexperienced with the behavior of wood heaters, to make sure you size your heater correctly. The 1.6 for our use-case would have been ample, and more efficient, because it would heat up faster, and we could maintain a higher temperature using less wood.

Perfect wood heater – EDITED: After a full winter of burning good hardwood, the baffle plate was destroyed beyond use. Pacific Energy tried to get out of replacing it but only in being still under warranty they replaced it. Also starting to see some of the lugs that the baffle sits on deteriorate. OLD REVIEW: After a great deal of research on several wood heaters… Read more

online, I finally picked out the Pacific Energy Neo 2.5, their website claims it will burn for 12 hours, I usually get about 10 hours, which I am still quite happy about. It has a good sized firebox, you'll get 17inch side to side and 14inch front to back. Am really impressed with this heater and we'll worth the money.

Heats well. Has some problems – Have had the Neo 2.5 in use for about a month now. I have the optional fan. The heater generates a good amount of heat. Keeps the place warm. It's gets to low of 0c at night in winter here. The Neo burns the wood very well. There is very little ash left. Lighting is easy (thankfully as it needs relighting every morning). The heater absolutely… Read more

chews through the wood. I was led to believe it would reduce my fuel usage from my previous 25 yr old ultimate wood heater. Not a chance. Uses a good 30% more. But it does throw out more heat than the ultimate. Overnight burn was advertised as up to 12 hrs. This is absolutely false advertising. Max overnight is 6 -7 hours. Ultimate was way better in this regard. The optional fan was great for a week. The auto thermostat control was great. But after a week it stopped functioning well. Fan will come on for 5 seconds, then off for 20 seconds. When the firebox is very hot it should be on pretty much continuously. Doesn't matter what temperature the firebox is. The fan just comes on and off the same. And the fan noise. Wow. Impossible to use on high. It's louder than a vacuum. On low there is a loud whine that has developed, on top of the fan noise. Annoying is an understatement. The whine will occasionally stop, then start again. It's not vibration of the fan as it continues when I hold the fan. All this was coupled with missing parts on delivery and a totally disinterested retailer. (The distributor was more proactive than the retailer). I really wouldn't recommend this heater unfortunately. It has so much potential but is let down by quite a few issues.

great but noisy – (1) excellent efficiency in terms of heat produced relative to wood put in; room size is 180 m^3 (3 m high ceiling) and it easily heats this space and more (2) heat output is greater with fan on low setting - higher fan setting is too noisy (3) something inside the unit makes a lot of annoying sporadic expansion-type noise (clanging) which never… Read more

goes away during the burn - we had a part replaced (something to do with the baffle system?) which resulted in marginal improvement. Price given is for the heater including panels and fan, i.e. total system in respect to the box (not including the flue and installation)

Has design issues – In our 3rd winter & have always had issues with creasote building up in the flue then falling down on top of the baffle blocking the flue. We purchased a fully insulated flue kit for $2200 after the salesman recommended it & I don’t think it gets hot enough to keep its self clean. It’s a bugger of a job to take out baffle & clean every 2 to 4… Read more

weeks. We only use 40 year old seasoned yellow box with a moisture content under 8. Never had this problem with our diamond built by Gason in the 15 years we used it & we have never used this much wood. Would not buy another Neo 2.5 unless they redesigned the baffle to stop this blocking problem. When it’s going properly it heats well, burns all night most nights but the fan is noisy & causes the heater to rattle on low.

Im on my 4th winter and we have issues – Im on my 4th winter with this stove and we have had some issues. As noted by many others the glass gets dirty real fast. I use a cleaner before lighting every fire but that also tends to ruin the door gasket prematurely. That issue... i can live with. My more serious problem is that i have had many fires run-away on me, most recently last night… Read more

again. Before bed i put on a large peice on a bed of coals, not propped up but flat on coals. I set the draft as low as it goes. An hour later i wakeup to a burning smell. The fire box looks like a bomb is going off and i have white smoke pouring from the chimney (tho the chimney is perfectly clean and is not hot to the touch (i can rest my hand on the black double wall stove pipe). I know that its creosote burning from above the baffle. I burn seasoned wood but because the stove doenst burn through the night i end up with creosote from the low temps of night burning. The second part of this issue is that my draft seems to be malfunctioning. When this issue happen i find slamming the draft fully closed 2 or 3 times seems to finally get the fire under control. Like maybe it didn't close fully the fisrt time? Either way I have found the stove VERY temperamental. I have invested in a digital firebox monitor that will alarm when the box over-fires . My stove was professionally installed and i pain over $7k all in. I have not been satisfied with the investment. PE is a great brand but Im concerned I may have a defective unit. I will be having the service techs out... again.

Best heater ever – We did a lot of research and was going to buy an Australian premium brand but have had past problems in other houses so decided that, being a cold person who loves being warm to go with this Canadian bad boy! No regrets, despite it being a big purchase cost wise I have loved every day of winter with this. I can even have blinds up and see outside… Read more

and still be incredibly cosy, which I love instead of having to keep the house closed down for heat purposes. Temps down to -2 here but our house is always toasty and it burns overnight, every night. Low wood use, can chug along all day and fire up when needed with an auto fan later in the evening. It looks beautiful and you can’t compare sitting in front of a crackling fire at night with standard electric heating! We also used two heat transfers to pump air cheaply through to two other areas because the heater has so much love to give!

Do not buy – After doing lots of research I purchased this wood heater. It will not burn longer than 6/7 hours using quality wood. The place of purchase told us to stick a magnet over one of the air holes under bottom of firebox, yes it works but magnet is burnt to a crisp every day and falls off! I did not spend $4500 to have to replace a magnet every day! … Read more

They cannot work out why ours and apparently a lot of others purchased this year are burning too hot. Save your money and purchase from Bunnings!

Pacific energy neo 1.6 insert – The heat is great but that's about it. Bought this after loads of research, to fit in an area of an old fireplace, the fit is decent. Oh and it looks good. Biggest problems: -useless fan, it is weak (barely pushes the air at all) and after its second replacement, still is quite noisy, vibrates, and is overall, incredibly crap. Very frustrating… Read more

for the price. -no ability to turn the vents at all -when installed, is a little too low, all heat is concentrated low. Which is great of you're short and like to heat your ankles! -there's absolutely NO WAY it will burn for 10hrs. Very lucky to get 7.... I ONLY use high quality Redgum, red box and other dry dense woods. Obviously a solid round Burns longer, but still nothing like advertised.

For very small area, this would do, but it's very limiting. Look at other alternatives if you want longer burns and higher output. Not very impressed to be honest.

Best part of our house – After a fair amount of research we settled on this gorgeous heater and are so glad we did. It puts out a lot of heat and a piece of wood can burn for hours and hours. Waking up to a cozy house from a decent size piece of wood is a joy - it’s made winter in our house a pleasure. We live in Young NSW which can get pretty cold at times (-6 a couple… Read more

of weeks ago) but we have no problems staying warm even in our fairly large and open house.

Have had numerous people walk in and say how much they love our fire - looks spectacular when burning.

Salubrious Fire.So efficient – Its friggin brilliant Height is great Design great, the fan is awesome as heats house quick. And blimey, wood efficiency is amazing, a piece of wood last hours Tis the BMW of fires Best cost (wood) saving fire you’ll buy Show details

Home transformer – 5 out of 5. That’s how we rate our neo 2.5. It meets all expectations, specifically: It heats our large open plan home in Tassie, It’s uses less fuel than other heaters we have used, It heats up very quickly and burns over night ( using eucalyptus wood), It has a high energy rating and low emissions It’s is a very smart looking heater that… Read more

complements the home, The heater top is wonderful for ‘slow cooking’ on. It cooks quickly or slowly depending on pot placement and we got excellent service and advice from Heffernans Heaters in Hobart. We love our heater :-)

Neo 2.5 Awesome Heater and worth it – Searching for a free standing combustion heater, I wanted something that looked good, was off the ground, heated well, had good adjustment, efficient and could take a reasonable size log. I’ve found it with the Neo 2.5 (with auto fan) and I’m adding this review because there are so few. I have a 1990s, 180m open plan home and was originally going… Read more

to get the Neo 1.6, but due to a mix up they offered to give me the 2.5 for the same price. I was originally going to get this one anyway as I have a lot of windows without furnishings and I’m glad I did. Yes it might be a little over sized and if you don’t control it, it can make a lot of heat, but with the awesome air control it’s no problem. You can have a big fire or a small fire, I’m thinking that the 1.6 would need to burn much hotter all the time. The manual states that the unit works best and is most efficient at moderate burn i.e. half air which is where mine is 70% of the time. It looks great being as high as it is, the flames are to good and is easy to load. Although I wish the door opened another 10 degrees, opening, closing and locking is easy. Another advantage is that you can load it N/S or E/W as the box is almost square. The 1.6 is almost the same size E/W, but much less N/S restricting how you load which can affect your burning. The best thing is thing is that you put a few good size pieces in 15 minutes before you go to bed and 8-10 hrs later the fan is still kicking in and out (box is warm) and after you rake the coals to the front, kindling will just fire with the bellow box and the door cracked open. The heater warms the whole house and I’ve got to keep the bedroom door close so it doesn’t get to warm! Negatives are minor, the window does get frosted on both sides but the centre stays clear. Darker Deposits burn off when you run it hot. The ash dump works ok but is still messy when you remove the tray. Just use a small spade and metal bucket most of the time. Burn rate seems to be about 1t of blue gum every 6 weeks, burning 24 hrs per day, every day. My flue needed to be longer due to the solar panels directly above. Recommended if you don’t want a old looking heater or a “modern” 20 + year old design that has only 25mm of air flow adjustments.