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Pacvac Superpro 700 Backpack Vacuum Range

Pacvac Superpro 700 Backpack Vacuum Range Questions & Answers

Superpro 700, Superpro battery 700 Advanced, Superpro micron 700, etc...
4.3 from 37 reviews · View Statistics

63 questions from our users

Tan Mik

Tan Mik asked

Superpro 700 Backpack Vacuum Range

I am looking to buy A Pacvac Superpro , do you ship to Croatia ? Any information you can give me will be greatly appreciated...
Thank you , love my Pacvac ... Tania

1 answer
Pacvac
Pacvac TeamPacvac

Hi Tania,

We are thrilled that you are loving your Pacvac product. We have an extensive distribution network throughout Europe and UK, so I am sure we can help. Could you please email through your contact details to Michael Connell, our UK and European Sales Manager at sales@pacvac.com, so we can ensure to connect you with the best Distributor to service your current and ongoing needs.

Have a great day,
Urvin

Carol B.

Carol B.asked

Superpro 700 Backpack Vacuum Range

Has the super pro 700 backpack replaced the pro series 3?
I am currently using a pro series 3 for commercial cleaning and am needing to purchase another vacuum for a hospitality job, would you suggest the super pro 700?
Thanking you Carol

1 answer
Pacvac
Pacvac TeamPacvac

Hi Carol,

Yes, the Pro Series 3 has now been replaced but the Superpro 700, perfect for a hospitality job. Alternatively we also sell the Superpro Duo 700 which offers a bypass motor for added protection in areas where you might accidently suck up liquid. Please reach out if you require any assistance as we are here to help.

Have a great day,
Urvin

Darren G.

Darren G.asked

Superpro 700 Backpack Vacuum Range

Battery charger keeps flashing red wont charge

1 answer
Pacvac
Pacvac TeamPacvac

Hi Darren,

If the red light cannot turn to green, please disconnect the battery and reconnect after 10 seconds. If the flashing red light persists, it indicates that there might be an issue with the battery. So that we can assist, please contact Nolan Smith, Pacvac’s Sales Manager on (08) 9479 1444 between 8am and 4pm (we are based in Perth), alternatively, email our support team at support@pacvac.com.

As the manufacturer, we set ourselves apart by providing exceptional service and support directly to our customers.

Hope to hear from you soon, have a great day.
Urvin

Liz B.

Liz B.asked

Superpro 700 Backpack Vacuum Range

Hi, which model do you recommend for a Gymnastics club? I see in response to some questions of builders dust etc you recommend the thrift 650, then the 700 micron. With a huge carpet area to vacuum and lots of chalk not unlike gyprock dust what model do you mostly recommend? So far the commercial vacuums have been less than terrible.
Thanks Liz

1 answer
Pacvac
Pacvac TeamPacvac

Hi Liz,

We are glad that Nolan was able to help you in purchasing a Superpro 700 yesterday. We also have an excellent online training portal which contains a complete guide on our backpack vacuum cleaners, packed with tips on how to use and maintain your new purchase. Visit https://academy.pacvac.com/.

Please reach out if you require any assistance as we are here to help.

Urvin

Beaming L.

Beaming L.asked

Superpro 700

Can I wash the filter BASKET in the Pacvac?. It’s dirty and I’ve tried blowing out the dust but still dirty.

1 answer
Pacvac
Pacvac TeamPacvac

Hi Beaming L,

Thank you for your question, it’s great to see as keeping a clean dust bag (and filter) enhances the longevity of your machine and ensures optimal airflow/suction.

We provide a spare dust bag in the box when you purchase your vacuum to provide convenient cleaning, so in effect you can give the dirty dust bag a good shake out and then vacuum it clean, with the spare dust bag in place.

Alternatively, you can wash these reusable SMS dust bags, however you must ensure you are very thorough in washing as any dust / dirt left to dry after washing may clog the pores of the bag, not allowing the air to pass through effectively. It’s equally important that the dust bag is thoroughly dry before putting it back into the machine.

If you have been using the same reusable dust bag for some time, we do recommend replacing them with new ones if it appears the worst for wear.

If you are located within Australia, you can purchase a replacement dust bag through our online store via this link https://shop.pacvac.com/au/reusable-sms-cone-dust-bag-5l-grey , or from one of our stockists.

For more safety and maintenance tips on Pacvac machines, you can visit the Pacvac Academy at https://academy.pacvac.com/ where we provide short to the point video tutorials on your vacuum cleaner.

I hope this is helpful to you, please don't hesitate to let us know if you have any further questions about our product/s.

Hope you have a great day!

Best,
Juliet

Ray Ryan

Ray Ryanasked

Superpro 700 Backpack Vacuum Range

Hi There,
My battery Pacvac is only 11 months old. It keeps stopping even when I put newly charged batteries in.
The batteries only charge to about 80% now but why does it just keep stopping
regards
Ray

1 answer
Pacvac
Pacvac TeamPacvac

Hi Ray,

As a first step, and if it is convenient for you, could you please contact Nolan Smith our Sales Manager on (08) 9479 1444 between 8am and 4pm (we are based in Perth). Nolan will troubleshoot to see if we can help fix this over the phone and will also put you in touch with the best service centre if further investigation or replacement under warranty is needed.

Kind Regards,
Urvin

Jason B.

Jason B.asked

Superpro battery 700 Advanced

Any non OEM batteries fit this?

3 answers
Pacvac
Pacvac TeamPacvac

Hi Jason,

We don’t believe that there are any OEM batteries, that would work with our Machine. Further to this, Pacvac batteries are designed with many safety features in mind, protecting the battery while delivery the best runtime possible to operate the machine. Typically (but not all) non-OEM batteries remove these safety features to reduce costs.

Please reach out if you require any assistance.

Have a great day,
Urvin

Jason B.
Jason B.

Thanka Urvin. That's the main drawback of battery back pack vacuums. The cost of the batteries. I have a pullman and 6 additional batteries just for 1 days work. If the batteries were more reasonably priced you would get a lot more people onboard as $500 is ridiculous for 45m runtime.

Pacvac
Pacvac TeamPacvac

Hi Jason B,

We hear you and we understand your frustration. All manufacturers are in the same boat when it comes to Li-ion batteries. They are used commonly in the high-quality commercial cleaning equipment and improvements from the cell manufacturers (Pacvac uses Samsung) in making their products cheaper has been small and incremental. Since introducing our battery technology in 2018, we have seen a significant shift with the cleaning industry buying battery technology over our corded products for the cost savings in productivity (up to 4 times faster than when using a corded backpack) and also the reduction in costs of not having to replace cords and getting the cords tested and tagged, means that the return on investment is favourable.

But in saying that, it really depends on your cleaning application as to whether a battery or corded machine is best for you. Our batteries will cost you $338 for a set of two, if you are using Pacvac’s battery vacuums.

Regardless of where you buy, we provide the highest level of customer service scoring a 4.3/5 star rating on product review. We pride ourselves with an exceptional after-sales service, so you can always reach out to us directly and we will assist with any matter.

Please reach out if you require any assistance as we are here to help.

Have a great day,
Urvin

Ashish S.

Ashish S.asked

Superpro 700 Backpack Vacuum Range

Well everything's is best about this vacuum.. Just two things that I hate about it is it's harness which is not so comfortable and feels very cheap and wessel tool that falls apart after longs uses and wheels start coming off again and again..I think Pullmans is little bit heavier but still best in terms of build and harness..

1 answer
Pacvac
Pacvac TeamPacvac

Hi Ashish,

Thank you for your review and feedback of our Superpro 700 backpack vacuum, we are so pleased that you are finding great value of your machine. We are always keen to hear directly from our users about their experience as it really helps us continuously improve our products.

When designing our harness and back support system, we worked with chiropractors and ergonomists to ensure our machines achieve wearable comfort, and have been manufactured to ensure safe operator use. This factors in the breathability of the material choices of the harness, and ultimately delivering a lightweight machine which puts the least amount of stress on its users.

Typically, discomfort is only ever experienced when our backpacks aren’t being worn correctly, I’ve attached a link below to our Pacvac Academy where you can follow a simple guide to machine wearability: https://academy.pacvac.com/ . We hope these videos are helpful and improves the comfort level of our machine on your back.

We are sorry to hear you are having issues with the wheels of your all-purpose floor tool that comes in the box with the Superpro 700. As it is a consumable item in nature, wear and tear is to be expected, particularly when used frequently for professional cleaning, or in heavy-duty environments. Owing to its low profile design and lightweight construction, not to mention a much more economical product to replace compared with other brands, it is still by far the most popular floor tool in the market today.

Pacvac has several other floor tool options in our range which you can consider adding to your machine. We can recommend our turbo head floor tool which might suit your usage better, if you deal a lot with carpets, this non-powered unit utilises the suction and airflow of the vacuum cleaner to spin the bristles, agitating dirt and debris to achieve better pick up on and a deeper carpet clean.
https://shop.pacvac.com/au/turbo-head-floor-tool-280mm

Alternatively, the combination floor tool is also popular amongst our users. Find it here: https://shop.pacvac.com/au/combination-floor-tool-270mm

We hope these information helps with your concerns and please don’t hesitate to reach out if we can help you further.

Kind regards,
Urvin

Love

Loveasked

Superpro 700 Backpack Vacuum Range

Hi there
My pacvac suddenly stop working. Then what I notice that as you know long extension cord (from RCD)has small orange indicator on the other end of long extension cord and there is another short cable ( one goes into vacuum and other end plugs into the other end of long extension cord.
When my vacuum stop working I noticed when I unplug the short cable from vacuum then orange light of long extension cord comes ON but when I replug the short cable back to the vacuum again then it goes OFF. Mean vacuum won’t go. Why is like that do you have any solution for this.

1 answer
Pacvac
Pacvac TeamPacvac

Hi there,

Thank you for your feedback! We really appreciate you taking the time to explain the issue you're having.

It sounds like you're experiencing an electrical fault somewhere, either within the short lead or within the Pacvac machine itself.

We would recommend a process of elimination, try using the Pacvac machine with a different short lead.

If this works then we can assume the short lead was faulty, if this doesn't work you'll need to take your
Pacvac machine to your nearest service agent to take a look at what's going on.

We've sent you a message to get a little bit more information from you so we can help you find your nearest servicing agent.

If you'd prefer to do this yourself, you can enter your suburb into the form through the link below:

https://shop.pacvac.com/au/servicing-centres

Let me know how you go with this if we can help further!

Kind Regards,

Zoe

Jeet S.

Jeet S.asked

Superpro 700 Backpack Vacuum Range

Hi there,
I recently got Pacvac Superpro 700 for commercial cleaning in Newzealand. I want to know the price difference between Pacvac Superpro 700 and the new battery operated one? Can’t we fit a battery in Superpro 700?

1 answer
Pacvac
Pacvac TeamPacvac

Hi Jeet,

Thank you for your enquiry!

Each machine we release is carefully designed and engineered as we continuously improve and innovate with our products, so it’s not a simple case of fitting a battery into one machine to turn it into another.

With regards to our pricing we recommend finding your nearest distributor to discuss further, which you can do by typing your suburb into the entry field through the below link:

https://shop.pacvac.com/au/servicing-centres

Please let me know if there’s anything further I can help you with today,

Kind Regards,

Zoe

Irfan

Irfanasked

Superpro duo 700

Hi,there is small crack on my vacuum body , can i claim the warranty for this issue ? Thanks

3 answers
Pacvac
Pacvac TeamPacvac

Hi Irfan, thank you for your message.

Could you please advise where you purchased your machine from, and where you are located?

Kind Regards,

Zoe

Irfan
Irfan

I purchased pacvac superpro duo 1.5 years ago from newcastle cleaning supply shop , broadmeadow, NSW

I live in newcastle, NSW.

Thanks

Pacvac
Pacvac TeamPacvac

Thank you for providing those details Irfan.

There are three authorised service centres near you:

SIR Electrical
Unit 21, 7 Revelation Close, Tighes Hill, NSW 2297, Australia
Authorised stockist
Service center
+61 4 3216 8766
A mobile servicing business.

Newcastle Cleaning Supply Shop
75-77 Broadmeadow Road, Broadmeadow, NSW 2292, Australia
Authorised stockist
Service center
1800 144 009
ncsshop.com.au

Erina Warehouse Cleaning Supplies
1/13 Bonnal Road, Erina, Central Coast NSW 2250, Australia
Authorised stockist
Service center
+61 2 4311 9989
erinacleaningsupplies.com.au

You'll need to take your machine to any one of these where they can assess if the damage is covered under the two year warranty, and once you have this please send through with a proof of purchase to our friendly sales team sales@pacvac.com.

Let me know if there's anything further I can do to help!

Sim.66

Sim.66asked

Superpro 700 Backpack Vacuum Range

Regarding the bags would you recommend using the paper bags inside the cloth bag for extra filtration or does this affect the suction performance, and do you make disposable cloth bags like the paper ones, and are they more efficient than the paper bags.
Thanks Simon

1 answer
Pacvac
Pacvac TeamPacvac

Hi Simon,

Thanks for the query!

You’re correct, paper bags add a 4th layer of filtration but the compromise is a very small loss of suction.

Alternatively you could use one of our disposable cloth bags, they use materials that air can pass through easily whilst achieving the same suction, see below:

https://pacvac.com.au/products/dub002_dust-bag-disposable-sms-cone-pkt-5?_pos=12&_sid=beede38df&_ss=

Let me know if there’s anything further I can help you with!

Kind regards,

Zoe

Silver84

Silver84asked

Superpro 700 Backpack Vacuum Range

The Pacvac 650 thrift is amazing but twice now in the space of half an hour both paper bags have split when they aren't even close to full?

Are they faulty or do you stronger bags?

1 answer
Pacvac
Pacvac TeamPacvac

Hi there,

We're very sorry to hear you've encountered some faulty bags.

Our sales team has organised for a 5pack of bags to be sent to you at no charge.

Please have a go with these and let me know if you need any further assistance.

Kind Regards,

Zoe

Silver84

Silver84asked

Superpro 700 Backpack Vacuum Range

Would this be suitable for picking up large amounts of builders dust from inside new builds? Dust would include wood, plaster and other fine dust associated with construction? Thanks

1 answer
Pacvac
Pacvac TeamPacvac

“Hi there,

Thank you for your enquiry!

For new builds we would have to recommend the Thrift 650.

The Superpro700 has an open bag system, whereas the Thrift 650 runs with a hi flow filter and a disposable, sealed synthetic dust bag to completely contains fine builders dust.

The synthetic dust bag can also be used with a reusable cloth bag to provide an additional layer of filtration.

If there's anything further I can do to help please don't hesitate to reach out!

Kind Regards,

Zoe”

Mark H

Mark Hasked

Superpro 700

Unit has always worked very well, but for some reason our Pacvac superpro has lost its suction. The motor sounds like it is working fine, we have cleaned the dust bag and filter and have also checked for pipe blockages. Any ideas as to what the problem might be!

3 answers
Pacvac
Pacvac TeamPacvac

Hi Mark,

Thank you for your enquiry, we’re thrilled you love our Superpro 700!

There could potentially be a blockage in the bent end handle piece, which we have a simple trick to check.

Remove the handle piece from the hose, and drop a 10 cent coin down one end.
If the coin doesn't come out of the other end there's a blockage, if it does then there may be another issue.

If this is the case could you please advise your location so we could connect you with your closest service outlet?

Please don't hesitate to reach out directly to us if you need any further help!

Kind Regards,

Zoe

Terry T.
Terry T.

Hi
Just bought the superpro pacvac 700 battery for $1490
The suction was a big different compared with the electric cable pacvac
My question is those 2 vaccums are produced same amount of power suction?

Please help thanks

Pacvac
Pacvac TeamPacvac

Hi Terry,

Thank you for your enquiry!

Using a corded Pacvac machine will give a more powerful suction of 38 litres per second at 240v, which is why it’s ideal for deep cleaning.

Our battery machines like the Superpro run on 36v with suction of 33 litres per second, making them perfect maintenance units, where you get a quick, hassle free clean without any cords and having to locate power.

I hope this answers your question, if there’s anything further I can do to help please let me know!

Kind Regards,

Zoe

Steve

Steveasked

Superpro 700 Backpack Vacuum Range

Have been using Pacvac vacuums for years now I want to upgrade again so Am enquiring pacvac superpro 700 battery backpack vacuum cleaner, if all batteries are dead, Can I use an extension lead or are they just battery operated.
Steve

1 answer
Pacvac
Pacvac TeamPacvac

Hi Steve,

We love hearing that you've been with Pacvac for years, and how exciting that you're in the market for an upgrade!

At the moment Pacvac's battery powered machines are battery-powered only, however each of our these machines are supplied with 4 batteries to keep you going for longer.

Our batteries have a 1.5 hour charge time per pair, so while you're vacuuming for up to 45 minutes with one pair, you can charge the spare pair and interchange the batteries for a prolonged clean time.

I hope this answers your question, and if you need any help with your upgrade please don't hesitate to ask!

Kind Regards,

Zoe

Davo

Davoasked

Superpro 700 Backpack Vacuum Range

What is the difference between the 1000 watt 2 stage motor and 1300 watt single stage ?

1 answer
Pacvac
Pacvac TeamPacvac

Hi Davo,

Thank you for your enquiry!

The main difference between a single and two stage motor is the movement of airflow through the motor.
A two stage motor has two fans and single stage has one fan to push the air through. Adding a fan improves vacuum suction and increases the vacuums capability.

With regard to the difference in wattage, most people believe that higher wattage means better suction power, however the design of the vacuum unit from filtration, tank capacity and floor tools all matter with regard to how much airflow and suction you get.

A better specification to refer to is the Volumetric Airflow, which is how the air is moved through the system.
For example, our Superpro 700 backpack vacuum cleaner (used extensively throughout the commercial cleaning industry), creates ultimate levels of airflow with its advanced filtration system.

It has a 1000w motor and Volumetric Airflow of 38 litres per second, compared to our popular Thrift backpack vacuum cleaner which has a 1300w motor and a Volumetric Airflow of 40 litres per second.

So, you can see that even with an extra 300 watts in power this only provides a small difference in Volumetric Airflow, which all comes down to how efficient the design is.

We hope this has provided you with an insight to your question, if you would like to discuss further we’d be more than happy to take your call.

Kind Regards,

Zoe

Justin

Justinasked

Superpro 700 Backpack Vacuum Range

Hi
I have 2 supurpro 700 and each last me about 1.5 years. now both of them stop working. I opened the motor and found a lot spark come out, is it Carbon Brush problem? if so, where I could buy those parts? if you can , please tell me the Carbon Brush details, so I could find the correct one

1 answer
Pacvac
Pacvac TeamPacvac

Hi Justin

Thank you for your purchase and getting in touch with us.

Our vacuums come with a 2-year motor and body warranty. To assist with your repair as quickly as possible, could you please provide a postcode so that we can direct you to the nearest Service and Warranty agent. Alternatively, you can copy and paste this link into your browser to find your nearest agent: https://pacvac.com.au/pages/stockists-and-servicing.

For your safety, we would always recommend that only a trained, certified repairer open the machine and expose the electrical components to ensure that your warranty is maintained and that no harm comes to the operator in future use.

Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you.

Kind regards

Charlie

Seann V.

Seann V.asked

Superpro 700 Backpack Vacuum Range

Hi, unlike the practically of these machines and was wondering if they would be suitable for fine wood dust on a construction site? Any information on this would be much appreciated.

3 answers
joecool_5150
joecool_5150

I would see no reason why you couldn't use this for wood dust. I certainly have a number of times when I'm doing wood cutting jobs on my verandah and there's wood dust everywhere. I always use the washable filter as well as a disposable bag. Hasn't missed a beat.

Noway
Noway

It would work absolutely fine for wood dust. The only concern would be the ultra fine wood dust ,as I know fine plaster dust can quickly ruin a vacuum. I would advise getting one of those filters that filters out the finest particles before reaching your machines own filters.They are relatively inexpensive and would ensure a longer life of your vacuum.

Pacvac
Pacvac TeamPacvac

Hi Seann

Thank you for your enquiry.

Yes, our backpack vacuum cleaners are suitable for picking up fine wood dust. We would recommend the Superpro micron 700 for this as it comes with a sealed paper dust bag, that should be used at all times to collect and retain the finest dust particles, giving you an excellent result. For your convenience, you can copy and paste this link into your browser to view the product on our online store: https://pacvac.com.au/products/superpro-micron-700-backpack-vacuum where you can view more details.

Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you.

Kind regards

Charlie

Chang

Changasked

Superpro 700 Backpack Vacuum Range

Hi Pacvac Team,
I have had Pacvac Superpro 700 backpack vacuum for last 1.5 years and all of a sudden it has stopped working. I tried to remedy with all the information provided in the manual provided along with it. Since then I have returned to M/s Statewide Cleaning Supplies, Osborne Park, Perth, WA on last Friday with the receipt of purchase dated June 2018. The lady in the counter clearly confirmed me that the vacuum is within its 2 years of warranty and will cover at least motor and the body. Today I received a call from their technician saying that I have bare some charges since the motor is out of warranty i.e "one year of warranty for motor and 2 years for body" he said. I am confused about it particularly about the service warranty? Please correct me if I am wrong because I don't know what exactly the 2 years warranty covers in reality.

3 answers
Pacvac
Pacvac TeamPacvac

Hi Chang

Thank you for getting in touch with us, you are absolutely right; our warranty is 2 years on the body and motor and unfortunately, it appears that there has been some miscommunication from Statewide Cleaning Supplies on this matter.

Our Regional Sales Manager, Nolan Smith, will be in touch very soon to ensure this issue is resolved promptly for you.

Please don't forget that we are always here to help, so reach out to us at any time, and we will happily assist you.

Kind regards

Charlie

Chang
Chang

Thank you team PACVAC for the clarification and support. My machine has been successfully restored with new motor under warranty. The customer service is great and I am always a fan of PACVAC and its products.

Pacvac
Pacvac TeamPacvac

Hi Chang

Thank you for the feedback, we are so pleased to hear that you were looked after by our team and that your machine has been restored.

Kind regards

Charlie

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Pacvac Superpro 700 Backpack Vacuum Range

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