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Pacvac Superpro 700 Backpack Vacuum Range
4.4 from 30 reviews

43 questions from our users

MID

MIDasked

Superpro battery 700 Advanced

Does the two batteries maintain the same amount of power/suction until the last second?

3 answers
JohnSnow
JohnSnow

Yeah keeps full power for the full 45 mins

MID
MID

Why do some reviews say the battery lasts only 30 minutes?

Pacvac
Charlie P.Pacvac

Hello MID and JohnShow

Lithium-ion batteries gradually lose capacity over their life and performance depends on how intensively they have been used.

Please don't forget that we are always here to help, so reach out to us at any time, we will happily assist you.

Charlie


Leanne

Leanneasked

Superpro 700

Can cloth dust bags be washed and if so what do you recommend is the best process?

1 answer

Hi Leanne,

You can certainly wash the vacuum bags!

Place into a delicates bag inside out after emptying and beating out the fine dust.

Pop into the washing machine and run on a hand wash cycle using your regular detergent (40°C MAX).

This can also be done with the HEPA filter. I do this weekly


Kerrie.D

Kerrie.Dasked

Superpro 700 Backpack Vacuum Range

does it come with a long hose or do you have to buy it as an extra?

1 answer
Pacvac
Charlie P.Pacvac

Hi Kerrie

Thank you for your question.

The Pacvac Superpro 700 backpack vacuum is supplied with a 1.2m hose. The hose has been designed in line with the relative reach of a person wearing a backpack vacuum on their back. There is a compatible hose available in 2m length, although we don’t recommend this for normal backpack vacuuming as the excess hose can get in the way of your motion and can reduce productivity. However, if the longer hose will better suit your needs, you can purchase from our online shop by using the link below:

https://pacvac.com.au/products/hoa003_hose_assembly-32mm-2m-screw-fit

I hope that helps with your inquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards

Charlie


Suzi

Suziasked

Superpro 700 Backpack Vacuum Range

How much do they weigh please

2 answers
Peter B18
Peter B18

Hey Suzi, a simple Google search within 20 seconds showed me this: https://pacvac.com.au/products/superpro-700-backpack-vacuum
You can go there too and find ALL the details

Pacvac
Charlie P.Pacvac

Hi Suzi

Thank you for your question.

The Pacvac Superpro 700 backpack vacuum weighs 5.2kg (ex. power cord assembly and hose). This is for the corded version. The battery option, Superpro 700 Battery Advanced, is 5.7kg (including battery packs ex. hose) and this option gives you the benefit of cordless vacuuming.

I hope that helps with your inquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards

Charlie


Naomi1991

Naomi1991asked

Superpro 700 Backpack Vacuum Range

I’m looking at buying this vacuum for my cleaning business. We are slowly getting a few builders cleans and my Shark isn’t really appropriate for the job. Is this recommended for builders cleans? Also, do you have to use the paper filters, or can you just use the cloth bag? How much do the paper filters cost? How long should I expect to get out of each bag? I’m looking at the Pullman also, which has the blowing function. But the reviews on theirs haven’t come back the best on durability though... What is included in your warranty?

2 answers
Peter B18
Peter B18

Get this one. We had units at the school going strong after 10 years ( 4hrs per day x 5 days per week x 40 weeks per year) Wash cloth bag and hypercone filter in washing machine each week. Great unit! If ever motor fails (usually due to not cleaning filters) new motor around $100 to replace. A true industrial unit. 6 stars!

Pacvac
Charlie P.Pacvac

Hi Naomi

Thanks for your question.

Yes, the Superpro 700 backpack vacuum can be used for cleaning general building sites but it is important to note that in some cases, building sites may have types of hazardous dust which would require a specialised vacuum cleaner. For more substantial job sites, we also sell a range of Hydropro wet and dry vacuums that you might like to consider. We have 3 models that differ in capacity; 21L, 36L, and 76L, depending on your requirements. You can purchase directly using the link below:
https://pacvac.com.au/collections/wet-and-dry-vacuum-cleaners

Regarding the disposable paper dust bags for the Superpro 700 backpack vacuum, we recommend that these are used to give an additional level of filtration for your clean, but they are not compulsory, and the reusable cloth dust bag can be used on its own. Also, if you use a disposable dust bag it will extend the life of your reusable dust bag. See the links below to our online store where you can purchase direct:
https://pacvac.com.au/products/dub019_dust_bag-disposable-paper-cone-pkt_10
https://pacvac.com.au/products/service-kit-dust-bags

The machine has the capacity to hold 5L of dirt and debris before it needs to be emptied.

We offer a 2-year warranty that covers the body and motor for all vacuums, so whether you decide to buy the Hydropro or the Superpro 700, we’ve got you covered.

I hope that helps with your inquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards

Charlie from Pacvac


Babar M.

Babar M.asked

Superpro trans 700

Where/How to use Superpro Trans 700, since in my country we usually work on 220V 50-60Hz, but its configration is 110V 400Hz...
Also tell me that can it work on 50-60Hz or not?

2 answers
Peter B18
Peter B18

Hi Babar, you will have to talk to the Tech guys at PAC VAC direct for the exact answer to this. Cheers!

Pacvac
Charlie P.Pacvac

Hi Babar M.

Pacvac's Superpro trans 700 is designed for use on large transportation vessels which utilise a 400 hertz power supply, such as planes, ships and trains. The lightweight and compact design makes cleaning in confined areas quick and easy.

I assume that your location is a country that requires a UK Or EU Plug configuration. Pacvac has a Superpro700 that will allow you to use the power supply within your region. UK plugs allow for 220V -50-60HZ Rating -Pacvac tests our machinery to a minimum of 50HZ so you can be assured of safe use.
Please advise our team of your location and we will be happy to advise a location that can supply suitable machinery for your purpose.

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards
The Pacvac Team


Babar M.

Babar M.asked

Superpro 700 Backpack Vacuum Range

Kindly tell me the maximum time a unit can work without tripping ?

2 answers
Peter B18
Peter B18

We had units that were 11 years old at the time I retired. Used 2hrs twice a day, 5 days per week. REGULAR cleaning of ALL filters (Machine, Hypercone, Bag and Liner) ensured they never "tripped" nor burnt out.

Pacvac
Charlie P.Pacvac

Hi Babar M,

Thank you for your enquiry,

Pacvac manufacturer the Superpro700 with a high quality European motor this being rated for Australia -1000w and to comply with EU Regulations we offer a 900w Motor in Europe and the Middle East.

Generally a Pacvac Backpack will offer approx 800 hours of solid use at a minimum , so over 2 years vacuuming at 2-3 hours a day you are well covered for commercial use.

The warranty period is also 2 years so any issues in this time the motor and body is covered. Overload protection is built into the motor so if there are any unforeseen issues such as blockages the thermal cut-out will become effective.

If the cut out does interrupt your machine performance simply allow this to cool down and check for blockages, clean dust bags and filters . Restart the machine, if this re occurs the machine will need to be serviced by a qualified Service Technician.

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards
The Pacvac Team


Kristina B.

Kristina B.asked

Superpro 700 Backpack Vacuum Range

How does one change/clean the exhaust filter? I've seen a youtube service and maintenance article - but I still can't remove this filter? It doesn't appear blocked - but I can't think of why else I've just starting experiencing loss of suction??

1 answer
Pacvac
Charlie P.Pacvac

Hi Kristina

Thank you for your enquiry and apologies for the delay in responding.

To remove and clean the external motor filter, place a finger on each side of the foam and cage towards the back and pull up. The filter and cage should release easily. Shake the foam to remove dirt and debris and use the vacuum, if necessary, to clear any excess dust. Simply replace into the machine.

For your convenience, here is a link to our official video that demonstrates how to remove the external filter.

https://youtu.be/ab1rT6OwOLA?t=367

We do also recommend that you maintain your machine by cleaning the filter and changing the dust bags regularly. In addition, you can check for blockages in your hose by dropping a coin through. Regularly carrying out these steps will optimise the suction and keep you cleaning longer.

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Kind regards

The Pacvac Team


david williams

david williamsasked

Superpro 700 Backpack Vacuum Range

in the manual it says to check the RCD if the unit stops working suddenly. Could you let me know where this breaker is located on the unit?

4 answers
Peter B18
Peter B18

Some later units may have an inbuilt RCD, but more likely it’d be the one installed at the fuse or circuit breaker box supplying the current

Peter B18
Peter B18

Might also be that the extension lead has dislocated itself from the unit or wall socket.

Pacvac
Charlie P.Pacvac

Hi David

Thank you for your enquiry and apologies for the delay in responding.

Our machines are not supplied with an inbuilt RCD, these are generally confined within the electrical meter box which will clearly be marked RCD. The RCD prevents an earth leakage from the wall to the device and therefore it will be in the off position and needs to be reactivated. However, if it trips out again when you turn it back on, it is likely that there is a leakage somewhere.

In this case, we recommend that you contact your nearest Authorised Pacvac Service and Warranty Agent who can be located by visiting our website on the below link:

https://pacvac.com.au/pages/stockists-and-servicing

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Kind regards

The Pacvac Team


Regor t.

Regor t.asked

Superpro 700 Backpack Vacuum Range

how do i clean the reuseable dust bag

3 answers
Peter B18
Peter B18

Hi Roger T, I presume you mean the cloth bag. I put the bag, the hypercone filter and the foam machine filter (from the back of the vac) through a short wash cycle in the washing machine, then leave to dry before putting all back in the vac. Washing machine might like another rinse cycle before washing a load of whites straight away (LoL)

Veeee
Veeee

I hand wash mine in the laundry sink then I hang it out to dry. Quick and easy.

Pacvac
Charlie P.Pacvac

Hi Regor

Thank you for your enquiry and apologies for the late response.

Keeping a clean dust bag (and filter) enhances the longevity of your machine and ensures optimal airflow/suction so it’s great to hear that you are maintaining your machine.

We provide a spare dust bag in the box when your purchase your vacuum to provide convenient cleaning, so in effect you can give the dirty dust bag a good shake and then vacuum it clean, with the spare dust bag in place.

If you have had your machine for a while and don’t have a spare dust bag on hand, then we recommend giving it a good shake, follow through by brushing over with the dusting brush to release the dirt and then a final shake.
For your convenience, see the link below to a short video on maintaining the Superpro 700 backpack vacuum cleaner:

youtu.be/ab1rT6OwOLA?t=5m28s

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Kind regards

The Pacvac Team


jimi

jimiasked

Superpro 700 Backpack Vacuum Range

i have a pavc102 120V10A vac that the motor is burned up. not sure if i should try and fix it(need parts) or find a vendor that does not have burned up smelling motors?
date code 906102

2 answers
Peter B18
Peter B18

120volt? Sounds like a unit not meant for Australia (and has probably been plugged into 240 volt, thereby burning out the motor). If you're in Perth, take it to PacVac, or any of PacVac's registered repairers and get a 240 volt motor fitted. Should cost around $100.

Pacvac
Charlie P.Pacvac

Hi Jimi

Thank you for contacting Pacvac regarding your Superpro 700 trans backpack vacuum.

For this type of enquiry, we would recommend that you take your machine to one of our Service and Warranty Agents who will be able to assist you.

To help us locate your nearest agent, please contact us directly on (08) 9479 1444. Alternatively, you can copy and paste the below link to your browser and follow the prompts to find your local agent:

https://pacvac.com.au/pages/stockists-and-servicing

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards

The Pacvac Team


Evelyn

Evelynasked

Superpro 700

How do you remove the hose from the pacvac glide 300 as there is no suction so might also need to know how to remove something that is stuck in there ?

3 answers
Peter B18
Peter B18

check this Pacvac video https://www.youtube.com/watch?v=_pttPE5c23w Cheers, Peter

Pacvac
Charlie P.Pacvac

Hi Evelyn

Thank you for your enquiry.

We have two types of hose for the Glide 300, depending on the age of your machine, it should either unscrew or push in and turn to the left to remove.

The best way to check for a blockage is to disconnect the parts and drop a coin through. Please see the link below which will take you to a video that demonstrates this process for you.

https://youtu.be/hcrrl5WX524?t=295

To optimise the suction of the machine, it is important that you maintain it by cleaning the filter and changing the dust bags regularly, etc. For your convenience, here is a link to a video that demonstrates the key steps that you need to undertake to maintain your machine.

https://youtu.be/hcrrl5WX524?t=228

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards

The Pacvac Team

Thomas M
Thomas M

There are two little tabs on the fittings at each end of the hose. Try squeezing those with a paperclip or similar. Hope this helps.


Phillip G

Phillip Gasked

Superpro 700

Hi I’ve got a pacvac 2000 and trying to find the 3lug hose to fit it but don’t know what to look for would be great full for any help on this issue? thanks

2 answers
Peter B18
Peter B18

Suggest you contact Pacvac head office in Perth direct

Pacvac
Charlie P.Pacvac

Hi Phillip

Thank you for your enquiry.

One of our key objectives as a business is to ensure that our machines are built to last, so we are delighted to hear that your machine is still working well for you.

The fitting you require for your machine is in stock; it’s part number is HOA008 and available at a unit price of $46.10 (GST inclusive).

Due to the age of the product, it isn’t available for purchase online so if you would kindly send an order via sales@pacvac.com with your delivery details, the Sales Team can assist you further and provide details on freight and delivery times.

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards

The Pacvac Team


Karthik P

Karthik Pasked

Superpro 700

Hello can someone please explain about turbo boost accessory?

1 answer
Pacvac
Charlie P.Pacvac

Hi Karthik

Thank you for your enquiry.

The Turbo Head Floor Tool is the perfect accessory to ensure your carpets remain at their cleanest. The light, non-powered unit utilises the suction and airflow of the vacuum to spin the bristles, which agitates dirt and debris and achieves a better pick up and a deeper carpet clean. This can be particularly useful for medium pile carpets, where dirt can be harder to remove with a normal floor tool.

However, some high pile carpets can reduce the performance of a turbo head, so for us to advise you on the correct floor tool for your specific situation it would be ideal to discuss with you directly. You can contact us on (08) 9479 1444, please ask for Phill Parker or Nolan Smith.

Please don’t forget that we are always here to help, so don’t hesitate to contact our team at any time for assistance in future.

Thank you.

Kind regards
The Pacvac Team


hgar

hgarasked

Superpro 700

hi how do i put the straps back on the vacuum please i took them off as they got wet can you please tell me how do i put them on so i can use the backpack vacuum please thank you

1 answer
Pacvac
Charlie P.Pacvac

Hi hgar

Thank you for your enquiry, it’s always difficult remembering how things go back together when you’ve taken them apart.

For your convenience, we have generated a short video to demonstrate how to replace the straps on your Superpro 700. Please copy and paste the following link into your browser:

https://tinyurl.com/y9cjvne7

I hope that helps with your enquiry, but should you require further assistance, please don’t hesitate to contact us direct on (08) 9479 1444 or email contact@pacvac.com

Kind regards

The Pacvac Team


Jim

Jimasked

Superpro 700

Hi. We have just purchased a Pacvac 700. On first use on carpet it turns it self off every 10 minutes or so? Any ideas. Thanks

1 answer
Pacvac
Charlie P.Pacvac

Hi Jim

Thank you for your enquiry.

It would be best for you to give us a call on (08) 9479 1444 so that we can ascertain a little more information to ensure we give you the best possible advice.

However, in the meantime, the first trouble shooting step we would recommend is to check that there are no blockages in the hose, wand or floor tool. The easiest way to do this is to disconnect the parts and drop a coin through. One of the features of this product is a thermal cut-out which ensures motor protection if there is a blockage. We would also suggest that you double check to make sure that the short lead and extension lead are securely fitted.

Hopefully the above troubleshooting solves your issue, however, if not we are only a phone call away in ensuring you get this resolved quickly.

Alternatively, you can take it to one of our Service and Warranty Agents. Please cut and paste the following link into your browser to find the closest one to you: https://pacvac.com.au/pages/stockists-and-servicing

Kind regards

The Pacvac Team


Erika S

Erika Sasked

Superpro 700

How do i replace the hose that goes into the plastic top? i have bought a genuine replacement hose set including the head. rod hose and attachments but it has came with no instructions? is there buttons or little tabs that i press to release the old hose and attach the new one? i don't want to damage it as it's been an awesome vac for over 10 years just my hose was shot and the gaffer tape wasn't working on it anymore and the head was beyond warn out, so i needed new hose and head, but need to know asap how to put the new hose onto my machine correctly! thanks in advance

1 answer
Pacvac
Charlie P.Pacvac

Hi Erika

Thank you for your enquiry. We build our machines to last so it’s great to hear that your machine is still going strong after 10 years.

Based on the age of the machine it seems likely that your machine would have the push and twist style connect hose system. Our current machines have a screw style connect hose system. It is a little hard for us to ascertain from your question whether you have bought the original part or the current part. The good news is, if you have bought the current part this can still be fitted.

For your convenience, we have created a short video to help demonstrate what you need to do. Please copy and paste the following link into your browser:
https://bit.ly/2MfaPLZ

I hope that helps, however if you would prefer to discuss personally, please don’t hesitate to contact us on (08) 9479 1444.

Thank you.

Kind regards

The Pacvac Team


Donna-Lea R

Donna-Lea Rasked

Superpro 700

Hi There
Just wanting to find out what the best way is to clean the reusable Hypercone dust bags? Thank you

2 answers
Pacvac
Charlie P.Pacvac

Hello Donna-Lea

Thank you for your question, it’s great to see as keeping a clean dust bag (and filter) enhances the longevity of your machine and ensures optimal airflow / suction.

We provide a spare dust bag in the box when you purchase your vacuum to provide convenient cleaning, so in effect you can give the dirty dust bag a good shake out and then vacuum it clean, with the spare dust bag in place.

If you have had your machine for a while and don’t have a spare dust bag on hand, then we recommend giving it a good shake out, follow through with a brush over with the dusting brush to release the dirt and then a final shake out.

The alternative is to give it a good hand wash, however in doing this it is imperative that you ensure you are very thorough in washing as any dust / dirt left to dry after washing may clog the pores of the bag, not allowing the air to pass through effectively. It is also imperative that the dust bag is thoroughly dry before putting it back into the machine.

For your convenience, please copy and paste the following link into your browser, it is a short video on maintaining the Superpro 700 backpack vacuum cleaner:
https://youtu.be/ab1rT6OwOLA?t=5m28s

I hope that helps with your enquiry, but should you require further assistance, please don’t hesitate to contact us direct on (08) 9479 1444 or email contact@pacvac.com
Thank you.

Kind regards

The Pacvac Team

Peter B18
Peter B18

Hi, I ran a team of cleaners who all used their backpack vacs every day. I used to put the cloth dust bags and hyper ones through a washing machine regularly. Stopped the motors from overheating and ensured a top vac job


Rakesh Kumar

Rakesh Kumarasked

Superpro 700

I got Pacvac Superpro 700 . No power . All leads are ok including the switch. Any help?

1 answer
Pacvac
Charlie P.Pacvac

Hello Rakesh

Thank you for your enquiry and your thoroughness in checking the leads and switch.

The problem you are experiencing could be attributed to damage or perhaps a fault in the wiring which is not externally visible. Therefore, we recommend that you contact one of our Service and Warranty Agents who will be able to assist you further.

To locate your nearest service and warranty agent, please visit the following link on our website:
https://pacvac.com.au/pages/stockists-and-servicing

Should you require further assistance, please don’t hesitate to contact us direct on (08) 9479 1444 or email contact@pacvac.com

Thank you.

Kind regards
The Pacvac Team


ElViv

ElVivasked

Superpro 700

Looking at getting one of these for home, what sort of head do they have? Is it good at picking up long hair off thick acrylic carpet? Cheers

1 answer
Pacvac
Charlie P.Pacvac

Hello ElViv

Thank you for your question, we are so glad you are considering purchasing one of our Superpro 700 backpack vacuums for your home.

Our Superpro 700 comes standard with an all-purpose floor tool, which is great for cleaning low pile carpet and any hard floor surfaces.

For your thicker pile carpets and tackling long hair, our most commonly purchased floor tool for this purpose is the Pacvac turbo head floor tool (www.pacvac.com.au/products/flt007_floor-tool-turbo-head-32mm-280mm). A turbo head is a non-powered floor tool which utilises suction and airflow to spin the bristles, agitating dirt and debris to achieve better pick up and a deeper carpet clean. Please understand that as every carpet type is different, for us to advise you on the correct floor tool for your specific situation it would be ideal to discuss this with you directly.

Our full range of floor tools are listed online if you wish to view all options, please visit our website www.pacvac.com.au.

Should you require further assistance, please don’t hesitate to contact us direct on (08) 9479 1444 or email contact@pacvac.com

Thank you.

Kind regards
The Pacvac Team


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