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Paint Spot

Paint Spot

3.3 from 12 reviews

See the Best Home Care Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
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3 star
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2 star
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1 star
3

BPratt

BPrattGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Paintspot refund processing

published

My husband purchased a tin of paint at one of the stores. He got the correct brand but was sold satin instead of semi-gloss. You would expect they would know the difference! When I went back same afternoon to exchange it, I was told that they they were out of stock and could not process the refund without the original credit card. Fair enough. However, I was disappointed to find out that they couldn't issue a store credit instead, so I can get the product I needed from another store. I was told to come back with the original card or wait until next week for new stock to arrive. I felt bad for the staff because they could not do anything to help me. How inconvenient! Poor customer service, not what I expected from this store!

Product Quality
Customer Service

Jane

JaneVictoria

Complaint handling

published

Ordered and paid for paint. Was then advised a couple of days later that the size tin I ordered was no longer available. Sunbury Store Manager apologised for inconvenience, organised full refund and additionally gave us some complimentary paint.

Store LocationSunbury
Vicki h

Vicki hGippsland, VIC

Paint spot dandenong

published

Thank you to Enzo at paint spot Dandenong. I did a lot of review on nutech paving paint before I went into this store, not satisfied with what I was advised I went here to obtain some more information. I was pleasantly surprised to receive great service and plenty of knowledge. I discovered that I had indeed been mis informed about my previous research and was re educated about what I needed to complete my project. I have now completed my project and was extremely happy with the result and now with the nutech product that I had purchased. Thanks again Vicki Hall

Product Quality
Return Claim MadeNo
loulou

loulouGreater Melbourne (Inner), VIC

Paint Spot Carnegie - Exceptional Customer Service

published

The staff at Carnegie Paint Spot are fantastic. Paint Spot has an extensive range and I was given great advice. As a first time painter they gave me great advice and encouragement. Additionally, after being messed around by my painter, they really looked after me. Would not go anywhere else for paint. Purchased Wattyl Solorguard

Product Quality
Return Claim MadeNo

Enzo

Enzomelbourne

  • 5 reviews

FANTASTIC GEORGE FOOTSCRAY PAINT SPOT.

published

George from Footscray paint spot is what good old service used to be like.He gave me great advice on all my questions and advised me on what products to use in which saved me money and time,
I wouldn’t go anywhere else for my paints.keep up the great work George.


Paint Spot, Preston - helpful service but sold me twice as much paint as required

published

Very knowledgeable and helpful staff, but check how much paint you really need. I ended up with exactly twice as much as required, wasting $150, plus have 15 litres of paint I can't do anything with.


jbr

jbr

  • 6 reviews

Paint Spot Footscray

published

Needed a primer sealer to hide superficial cracking in solid plaster walls.
Friendly staff, courteous and knowledgeable; product recommendation was spot on, reduced preparation time and complexity enormously.
The 20% discount sale was a bonus


Paint spot Mcintyre road Sunshine

published

Hi, borrowed a sprayer for the day, was advised to return before 8.00 am following day. I still was charged $50.00 late fee because someone was waiting at 7.00 am. Bunch of crooks!

Stop - Don't go to Sunshine PaintSpot

published

I was painting a 34 square metre flat that required one coat on the ceiling and the guy sold me 15 litres, extortion! These guys are criminals. I came in with floor plans and square metres drawn up by an engineer, as I am unfamiliar with painting I trusted that these plans would be followed to sell me the right amount of paint.

I rang the manager Anthony, who was really condescending and seemed to blame everything on me and then tried to say he would fire the employee and it would be all my fault and that that was what I wanted. He said he would refund the paint, but it never should have happened in the first place.

Greg

GregSeaford

  • 2 reviews
  • 1 like

Bewildered

published

The sole reason I went to Paint Spot was for advice on painting my mums house. I needed to cover over the weathered stained finish. On the sample board of the finish I considered purchasing I pointed to the similar existing colour of my mums house and asked if the darker colour on the sample board would cover the existing lighter colour of the house. I was assured with a "yes, no problems". I purchased 10 litres. When applied, the darker colour did not even begin to cover over the existing lighter colour. Paint Spots reply to my asking for a refund was that I had "misunderstood the advice I was given". Judge for yourself.

Unbelievably bad advice.


Rebecca32

Rebecca32Melbourne

Paint Spot Knox, you let me down BIG time!

published

John001

John001AU

  • 32 reviews

Great Service and Advice

published

I am not a professional painter but decided to paint one side of the house. I had read in Choice magazine that Hymes paints were very good so off to Bunnings to see what they had. No Hymes paints but plenty of Dulux. I needed 15 litres but was looking at well over $200 for a can of Dulux at Bunnings. I then went to a nearby Paint Spot store and found the staff very helpful, in fact the salesperson spent 30 minutes with me making suggestions and helping me chose colors and paints. They did stock Hymes (as well as Dulux, Wattyl and more) and I found their prices to be a good deal cheaper than Bunnings - The Hymes 15 can was around $160.00 but what impressed me most was the service. I will go business there again.
Friendly - and great service

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