Panasonic NN-CD88QSQPQ

Good product now — but poor after‑sales experience. I purchased a new Panasonic 4-in-1 air fryer / convection / grilling / microwave oven that, from day one, struggled to heat food properly with the microwave. For example, it took around five minutes to heat a single cup of water to only 57 °C. Over several weeks, I exchanged multiple emails with Panasonic’s after‑sales team. Unfortunately, I was repeatedly asked for the same information I had already provided and was eventually told the unit was “in good working order” despite the clear performance issue.

Eventually, I took the microwave to an authorised repairer, who confirmed it was faulty and replaced the magnetron. After repairs, the microwave now works as expected.

While I’m happy with the product’s performance now, the after‑sales process was frustrating and unnecessarily drawn out.

I hope Panasonic reviews its customer support approach so that genuine faults are acknowledged and resolved more efficiently in future.

I bought this a month ago on recommendation from the store assistant. It is absolute rubbish. 1) Very underpowered microwave. 2) Air fryer utter rubbish, 1 & 1/2 hours to cook fish pieces and some chips & they still weren't cooked thru. Packet said 35 mins in an air fryer. Have tried many different things, even showed friends with air fryers and all have said it’s a rubbish machine. 3) Grill & convection take longer than my normal oven so what’s the point, I might as well just use my oven. DO NOT buy this, it is a waste of money RRP over $900. I wish I spent $100 on an air fryer & $150 on a microwave, I would be hundreds of $$'s better off and have devices that actually work. Cant believe I’m stuck with this rubbish now until it dies as I can’t afford to replace it!! Our last microwave was a Panasonic, at the time, top of the range unit. It lasted just under 2 years. I should have learnt my lesson then with Panasonic. The shop assistant told us that this is the latest & greatest microwave that does everything now so we thought we would get one as a lot of friends said they air fry a lot & it’s great. Well this unit is rubbish, takes at least 5x the time suggested on the packet to cook. It’s actually quicker to heat up the full oven and cook in it than use this microwave / air fryer.