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Are Steam Convection Microwaves supposed to rust
Panasonic NNCS894SQPQ 32 litre Flatbed Steam Convection Microwave is poorly designed. Why would you make something like this and then use materials that rust on the internals? Within 2 years of purchase the internals are rusting at a rapid rate. Attempts to rectify this with Panasonic have pretty much gone unanswered, will try one more time before we head over to ACCC. Suggestion, if you are going to use steal inside a Steamer Microwave you should consider using something that won't rust. We have used the Steamer function just twice since purch...ase. The unit is regularly cleaned so it's not a matter of cleanliness leading to the rusting. Our previous Panasonic lasted 20 years, this one started rusting within 12 months of purchase. In relation to ease of use, for the person in the house that rarely uses this beast, trying to decipher the menu system each time I use it is not easy - when it comes to a menu, English works in Australia.
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Worth the extra $$
We wanted a flatbed and steam convection microwave to replace a more than 10 year old Omega that had noisy bearings.
At 32L capacity it's a little smaller internally than the previous 34L but the flatbed design makes up for that and it has a considerably smaller overall footprint and almost silent operation.
It's slightly less powerful (by 100W) but it's required only a small adjustment to cooking times. So far we've grilled and convection cooked with it as well as normal micro-waving and the results have been consistently good. Haven't del...ved too much into the programs as yet but steaming is next and with the built in water tray should be a simple exercise. On the down-side, the icons are both small and not particularly intuitive but the user manual is comprehensive and well laid out so that hasn't been an issue as yet.
Steam and oven not working properly
I bought NN CS894 combined steam microwave oven via appliances online. Expecting the steamer for veg and fish, never worked properly. Once a small portion fish cooked, it took 3 times longer than the recommended time. Oven not heated evenly. Contacted Panasonic many times, always saying please following the cook book. Yes, I did every time, it's either fault or bad product. They didn't want to do anything.
I paid about $900 but only can use it as a $200 microwave oven. Very disappointed and not sure what I can do.
- Verified purchase
Convection Microwave that ticks all the boxes and more
I live in an all Electric house and have had Panasonic convection microwaves as a matter of convenience.The last model was Panasonic NN-CD997S which lasted from Nov 2011 until 22 Dec last year when it 'gave up the ghost' after 6 years of daily use of microwave, convection heating and grill functions. .I was therefore looking for another convection microwave that had the same power and would fit in the alcove in the kitchen where the previous microwave was. Armed with measurements, I came upon theNN-CD997S model and it was like the "Tardis" sma...ller on the outside but same capacity inside and same power rating! as my previous model..Then I discovered that it had no pesky revolving turntable rather a 'flatbed' arrangement which is more space efficient.The cost was about the same; almost $1K. and also a'bonus' steaming function.It is easier to clean and the touch pad symbols are simple and intuitive, though a tad small.(keep your reading glasses on).Cooling seems to be faster and the instruction book quite good.Only hitch is that it is a bit cumbersome to look up error messages when they occur .e.g; the water reservoir if it does not click in properly comes up as an error message and it was not part of the index but Dr Google came to the aid and then I discovered the page with the error messages and codes.The light is also by ? LEDs and I hope will last the distance as did the globe in the lastPanasonic Microwave. It is easy to clean and looks sleek,almost silent and efficient.It comes with 12 months warranty but I usually purchase extra warranty fom the store. As with most Panasonic products I have purchased it is reliable and efficient and has timeless styling.
I love it
Although this model is different to the one in title, looks the same. I paid over. $1000 for this a year ago. While it’s great as a microwave, has a very polished look, is nice as a convection oven, I don’t like the steak I’m option much as it’s not as affective as I had though. It easy to clean. I have to leave it open to dry completely so it doesn’t rust inside.
Questions & Answers
Hi I am considering putting my family savings into the Panasonic NN-CS894SQPQ (CS894S) but I have been told that it is a lemon, they say it rusts out within 12 months that the steam cooking feature just doesn't work, the steel shelves rust very quickly and on many sites people are saying not to buy it it is a Lemon, it the steam function doesn't and it is hard to fill the water for the steam function, it always says the water tank is empty and will not work even if it is full. The steam function is also said to only cook about1/3 of the vegetables on the tray. One other site it says the steam function is useless. Many people over the Internet product review sites say that the oven is very complicated to use, the icons are far too small and you have to have your handbook and Dr. Google with you at all times when you use it for anything other than a microwave. I am wondering what your return rate is with these ovens, what your percentage of complaints or warranty repairs is and have you rectified any of the above problems? Many thanks, Mikel firstname.lastname@example.org
Panasonic Australia C.Panasonic
Hi Mike, thank you for your question. It is difficult for us to respond to the other reviewers comments as every user will have a different experience with the product depending on how they use it. With the many functions it has, with Microwave, convection microwave, grill and steam this makes it a bit more complicated for use. The manual is very comprehensive and our customer service team is also available to answer any of your queries.
In relation to rust we always recommend to read the operating instruction manual on how to clean, and especially after using the steam function. We hope that helps you. We have a large range of different microwaves to suit all different customers needs. All the details and specifications are available at https://www.panasonic.com/au/consumer/household/microwave-ovens/convection-grill-microwaves.html
Thanks so much for that reply I can see what you mean. What about the other 10,000 people who are having no problems with the oven whatsoever. Kind regards Mike H
We have used the steam function just once. We keep our unit very clean, but rust appeared within 12 months, now it is even worse, like probably getting to the stage of leaking bad stuff. We tried to resolve with Panasonic but were unsuccessful. Our last Panasonic Microwave lasted 12 years before it was squashed in a move. This one is a POS. Yes the menu system is also stupid. All very well having a comprehensive manual, but you don't want every person that is using the Microwave have to read a comprehensive manual simply to heat something, or defrost something. If you are going to make a Microwave that has a Steamer function, a little box that has a lot of moisture floating around in it just in normal operation wouldn't you use a material that doesn't rust?
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