2 reviews
This purchase followed two previous purchases of the Japanese made Panasonic Genius models which were fantastic, but superseded. This model seems flimsy, is very light and rattles quite loudly. It doesn't feel like quality and I understand that Panasonic no longer manufactures in Japan. It works as you would expect, purely a microwave.The main problem is that the convection aspect has not been well tested. Previously, all I used was The Genius for convection cooking, but this model does not bake well. The heating element burns items like cakes before they are cooked. The air circulation does not prevent this. Additionally, a standard 12 hole muffin pan is a squeeze to fit it, causing scrapes on the inside. I'm not sure how these problems passed quality inspection.
Product & service terrible – This is a 6 months old convection microwave and we had only use the microwave feature - twice a day to reheat drink/food in total 10mins/day. Clock had automatically blacked out a few times but not due to power outage. Last time we used it, smoke started to come out of the microwave and set off the smoke alarm. Fire service attended and luckily no fire. Contacted Panasonic as within warranty but after sending photos as requested, tech team claimed it wasn't product malfunction, implying we had burnt our food!! Of course we burn our food on purpose to claim warranty!!! We are not idiots. Absolutely disgusted at how this was handled. Definitely not buying Panasonic - we said that last time but thought we give them a go again as it had been 10 years and surely they have improved - NOT!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Nic, We regret that this model does not meet the standards of our previous Genius series, particularly regarding build quality, noise, and convection performance. Your feedback has been forwarded to our product team.
For further assistance, please contact our Customer Care Centre on 13 2600
Thanks