- Verified customer
Very expensive for below average result.
We contracted Pave21 to install our driveway and 60m2 of sandstone around our property.
The driveway was installed with pavers fairly well. The sandstone was a mess. I had to project manage each step.
- They proposed having a courtyard that had a 10-15 degree slope to a drain just so they wouldn't need to get more sand.
- [name removed] promised a beautiful, porcelain grate above our drainage pit... and instead he cut some slits into a piece of sandstone with a grinder, and they weren't even straight. I had to buy a new drain cover myself ...
Drainage system does not work
Convinced me that a drainage system would protect the building. Unfortunately the $11000 drainage system does not collect water and if water is put into system water does not flow. Asked many times from Pave 21 to return and correct the problems but they just ignore my requests.
- Verified customer
Pave 21 Paving & Landscaping - poor quality, nil customer service - incomplete works still!
The work started out good with verbal commitments from Pave 21's owner of high quality, expertise, honesty and completing works with in 4 to 6 weeks.
3 months later, all payments made (in good faith), some works remain incomplete and Pave 21 owner has not accepted our phone calls to returned to complete the works and make repairs.
After 1 week of many attempts to contact the owner, a Pave 21 representative agreed to meet to create a "plan of works" (LOL, not to complete the work but to "plan it"). To date, we have not receive confirmatio...n of when Pave 21 intends to return to complete works and repairs. It looks as if we may have to take the next step and start legal proceedings and report the company to the NSW Department of Fair Trading. Mainly to ensure Pave 21 does not do this to anyone else. Not something a reputable business would put a customer through. Put it down our inexperience and trusting an honest business to keep their word to complete works.
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