Payne Pacific

great Real Estate – I have worked with Payne Pacific for a number of years and found them professional in every aspect of their business, Zoe in property leasing is excellent to work with, and highly recommend them if you want to lease or sell your property.

I'd call it dodgy – In a nutshell: left the apartment by all means in a better condition than it used to be when moved in, but the bond got chopped off. Wish I could dispute but traveling interstate for a tribunal would cost me more. Heard of such practices, but TBH didn’t expect that from Payne Pacific as used to have positive image of them. Probably staff rotation… Read more

is the answer but who cares, disgrace. If you have other option/s, I’d suggest you consider them. Cheers

If you are a renter avoid Payne Pacific Cronulla – They can’t be trusted – If you are a renter avoid Payne Pacific Cronulla – They can’t be trusted. If you are a renter avoid Payne Pacific Cronulla – they can’t be trusted. You may end up being taken to Fair Trading through no fault of your own. We were good renters with an outstanding good record through other agencies but that made no difference to them. We rented… Read more

through Payne Pacific Cronulla and as all renters - whether good or bad - were treated appallingly - lower than low. As a renter you will be looked at as an easy mark by the agency and the landlord. Do not leave a scratch on the floor or wall or a mark on the lawn or you will pay double for it. Make sure to get an incoming and outgoing report – we didn’t get either – the managing agent said that he personally had handed us an incoming report while in the office and had two witnesses – it was an outright lie – we know for sure that we did not get one. We were stunned that he had people in his office prepared to lie for him. Take lots of photos - you may need them to prove that you were not responsible for something they may accuse you of. The house that we rented through Payne Pacific Cronulla was a family home for $850 per week. The owners had moved back in with their parents and rented their home to save some money. When we first moved in we had to clean the house throughout because it was left dirty by the owners. We arrived in Autumn, gardens and lawns looked acceptable. Throughout the one-year lease our rent was paid on time, we maintained the house, watered gardens, and lawns. At our own expense we fixed a large double iron entrance gate that had been smashed by car by the owner - we were good tenants. In the summer months with a continuing drought we struggled to maintain some plants in the gardens. Those plants were 30 years old, nearing the end of their life and had not been cared for for years with any sort of soil maintenance. We asked the landlord through the agent for help with those plants. As most people know the 2017 - 2018 drought was severe and keeping water up to the plants was a big concern. We asked that the owner help with costs of the excess water rates – he said no, he said the gardens were fully our responsibility. So, we continued to water and paid for the rates ourselves. WE asked the agent for a final inspection time that would allow us and the agent to do the final inspection together. He said that the owner couldn't inspect until the weekend and that he (the agent) didn't work on the weekend. We said there can be only one final inspection and it should be on the Friday. He said and I quote "Don't dictate the terms to me - the inspection will be on Friday and I will issue a final inspection after the owner has inspected on the weekend" We told the agent that this was not legal and the Friday inspection with him was to be the final inspection. From his reply we thought that he had relented and agreed to this. At the final inspection the agent said that he saw no issues and understood that some plants had suffered because of the drought. We were given no outgoing inspection report. Unknown to us the owner conducted his own inspection on the following weekend, without the agent. This is not allowed by Fair Trading - there can be only one final inspection. A week after vacating the premises we received a claim of $5,662 from the agent through Far Trading for garden neglect – the previously mentioned plants. We rejected the claim and for the next three weeks we gathered evidence in the form of pictures and horticulturalist reports to prove that we were not responsible for the die back of the old plants that we had reported to the agent. We first had to attend a pre Fair Trading Tribunal where the agent appeared for the landlord. He submitted to the court a quote for $5,662 from a gardener – who we later found just happened to be a friend of the owner. The quote listed almost every bush in the garden. If it had a burnt leaf it was deemed damaged by our neglect. We again rejected the landlords claim. The agent and owner asked that a date be set down a for final tribunal hearing. That date selected was three weeks in the future. For the next two weeks we worked again, assembling a defense. In the last days before we were to appear at court to defend the claim the agent and landlord withdrew the claim. We believe the claim was an attempt to defraud us of a very large sum of money. What offends us as much as what happened is that to commence a claim at Fair Trading against us it cost the landlord and owner an application fee of just $49.20. This claim caused us sleepless nights. Many hours assembling a defense, payment for printing images, loss or work time and income for the both of us, appearance at Sutherland Court House, payment to our witness for attending the courthouse. This stunt by the agent and the landlord costs us approximately $2000 and many lost hours of sleep and all they lost was $49.20 cents for the application fee. What a travesty – the system is broken and needs to be fixed. I don’t need to rent so because of the discrimination given to renters, after this current rental I will never rent again. One last word – make sure to get accurate incoming and outgoing inspection reports and take LOTS of photos. Aa a follow up to this action I directed the owner of Payne Pacific to this product review. We were not contacted by him or anyone else from that agency, but I am told that since then, both the sales person and the receptionist who lied have left the agency.