Philips 3000 Series HD4518/62
VerifiedMPN: HD4518/623 reviews
Rice Cooker 3000 Series We purchased the Rice Cooker 3000 Series at Myer in December 2023 in WA, expecting it to be a reliable, long-lasting appliance—especially given the price. This is not a cheap rice cooker, so we assumed the quality would reflect that. Unfortunately, it has already stopped working in less than 2 years. While cooking rice recently, the machine displayed an “E4” error halfway through the process and then shut down completely. This happened even though we use it only occasionally and have taken good care of it.
We expected a product of this price and brand to last at least five years. It’s disappointing to see it fail so soon. We would appreciate a resolution, whether that’s a replacement or a repair under warranty.
Purchased in at Kitchen Warehouse WA for $170.
Hi Philips Home Living team, Thanks for getting back to me. I appreciate the response. I’d prefer to continue this matter via email, as it’s easier for me to keep track of communication. Could you please provide an email address I can contact your support team on, or alternatively, feel free to reach out to me directly via email?
Looking forward to hearing from you soon.
Hi Chrissy, Thank you again for your message and for sharing your experience. Unfortunately, the email address you’ve used to post your review is not visible to us through the ProductReview.com.au platform, and this channel doesn’t allow us to initiate a private chat either. That’s why we kindly ask you to contact our Customer Care team directly at 1300 805 865 so we can assist you further.
If you have proof of purchase and the unit is confirmed to have a manufacturing fault, you are entitled to return the product to the place of purchase for a replacement, in line with standard warranty procedures.
We’re here to help and look forward to resolving this for you. Thanks in advance and all the best for now. Regards, Philips Home Living team
Hi Chrissy, Thank you again for your message and for sharing your experience. The email address you’ve used to post your review is not visible to us through the ProductReview.com.au platform, and this channel doesn’t allow us to initiate a private chat either. That’s why we kindly ask you to contact our Customer Care team directly at 1300 805 865 so we can assist you further. If you have proof of purchase and the unit is confirmed to have a manufacturing fault, you are entitled to return the product to the place of purchase for a replacement, in line with standard warranty procedures. We’re here to help and look forward to resolving this for you. Regards, Philips Home Living team
Hi Philips Home Living team, Thanks again for your reply. Please see attached my receipt as proof of purchase. I bought the Philips Premium 3000 Series Rice and Multi Cooker online from Kitchen Warehouse on 2nd January 2023.
As previously mentioned, the unit stopped working partway through cooking and displayed an “E4” error. It hasn’t worked since, and we use it only occasionally. Given the price and brand, I didn’t expect it to fail this early.
I understand the platform doesn’t allow private messaging, but I would still prefer to communicate via email. If that’s not possible, I will contact your Customer Care team on the number provided.
Complete waste of money. Bought it because of the many cooking functions it was supposedly capable of. Tried it in its slow cooker function and following the cooking instructions set the timer and then went out. Came home expecting a nice meal, but instead found that it had burnt everything to a crisp. Very surprised it didn’t actually cause a fire. Contacted the supplier who told us to contact Phillips. They in turn wanted photos of the cooker for some unknown reason. Received notification from Phillips a few days later that stated that a technician had looked at the picture of the heating element and from a picture he had come to the conclusion that there was nothing wrong with the cooker. My question is how can anyone workout that there is either nothing wrong or there is something wrong by looking at a picture? I strongly advise anyone who is contemplating buying one of these cookers to not waste their time or money on this particular unit. Look instead at other brands.
Purchased in .
Dear Sir, Thank you for sharing your experience with us. We’re very sorry to hear that your slow cooker did not perform as expected and completely understand your frustration. That’s not the experience we want for our customers.
Regarding the technician’s review, images help us assess the condition of the appliance remotely, but we certainly recognize that this may not always provide a full diagnosis. We want to make sure you receive proper support, so we’d love to further investigate this issue for you.
Please reach out to us via our support page external link , and we will see what we can do to assist you. Your feedback is valuable, and we appreciate the opportunity to make things right.
Kind regards, Philips Home Living Support
The technicians review methods leave a lot to be desired. I submitted photos and the response I received was far from acceptable. I feel there may be something wrong with this machine that is actually internal and can not be photographed. As I stated within my review,, there was every chance that the unit could have burnt my home down.
Waste of money and space! – Waste of my money, am very disappointed! Bought it primarily to be a rice cooker… it cooks white rice into mush despite following the directions exactly !!! Also watched a YouTube video of rice cooking instructions… still mush. In desperation also tried to cook rice using a shorter cooking time. Still no fluffy rice. Am planning to toss this appliance… a waste of money and space! Bought a $14 kmart rice cooker…it works beautifully!!! Go figure!
Thank you for your review. We're sorry to hear that your experience with our Rice Cooker has been far from ideal, and we'd be happy to see if there's anything we could do to help. Please feel free to contact us at 800 854 885 (NZ) from Monday - Friday: 09:00 am - 05:00 pm EST and 1300 80 58 65 (AU) from Monday - Friday: 09:00 am - 05:00 pm EST. One of our colleagues will be happy to help you out.
Kind regards, The Philips Australia Team
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Hello Chrissy, Thank you for sharing your experience, and we're sorry to hear about the trouble with your rice cooker. That's not the kind of experience we want you to have, especially after placing your trust in our product.
Our team is here to help, please contact our service at 1300 805 865. They'll be ready to assist you further.
Thanks in advance and all the best for now. Regards, Philips Home Living team