Philips 7000 Series HD9880/90
VerifiedMPN: HD9880/905 reviews
- Daily
- ·
- Several times a week
Faulty from the box , very loud noise from the fan unit- speaking with Phillips online which has been very unhelpful and are making it very hard to get a replacement unit. After waiting for days for a response have now been told to send it back to Amazon for a replacement ….. problem is they have none. Through this customer journey I have been made to feel at fault, when clearly it’s a faulty “Brand New”
Purchased in at Amazon.
I have used it for about 2 months. It is one of the most advanced air-fryers in its class, which promises to make cooking easier by linking with an app and offering a large capacity+smart features.The unit supports app-based control via the NutriU / HomeID (depending on region) system: it allows you to browse lots of built-in recipes and send them to the air-fryer. It also allows monitoring of the cooking progress via the app; and I am able to start/stop the air fryer from the couch using my mobile phone. The built-in food thermometer (probe) is a smart add-on: you can get precise cooked steak (rare,medium or well done) or roast chicken using the wireless probe. The roasted chicken turn out with crispy skin and the meat is moist. It allows me to monitor the cooking process on my phone via the build in Wi Fi. Holds 8.3 L capacity,large enough for a whole chicken of about 2.2 kg or 2 kg of fries. It cook Tofu very well without the need to use oil.
Glitchy wifi but great cooking results – The Philips Combi 7000 XXL with temperature probe is my first air fryer and despite a rocky start I am very happy with its cooking performance. Firstly, the not so good: I had to swap not one but two units because of wifi connectivity defects. The upside is that Philips customer service and Bing Lee were really helpful and arranged replacement units without questions or hassle. It was nonetheless very frustrating to spend hours and hours troubleshooting the wifi and working through the logistics of arranging to return/swap over the faulty units. Fortunately the third time proved lucky and I was finally able to connect the unit to wifi and the Philips app. While there are still plenty of manual cooking modes, the app really does open up many additional features and so I'm glad I persevered! The large cooking capacity and speed with which the device cooks are impressive. I haven't used my oven since purchasing this and suspect it will be put to very regular use.
Purchased in at Bing Lee Physical store for $428.
- Product is used: Several times a week
Thank you for sharing your experience with the Philips Combi 7000 XXL. We're glad to hear that you're enjoying its cooking performance and the additional features provided by the app. We understand how frustrating the initial wifi connectivity issues must have been and appreciate your patience in resolving them.
For any future wifi connectivity issues, we recommend ensuring that your router is within range and that the firmware is up to date. Additionally, resetting the air fryer and reconnecting it to the network can often resolve connectivity problems.
If you need further assistance or have any questions in the future, please feel free to contact us at 800 854 885 (NZ) from Monday - Friday: 09:00 am - 05:00 pm EST and 1300 80 58 65 (AU) from Monday - Friday: 09:00 am - 05:00 pm EST. One of our colleagues will be happy to help you out.
Kind regards, The Philips Australia Team
For clarity I reset the WiFi, created entire new 2.4ghz networks, factory reset the air fryer and had multiple video and phone calls with the Philips tech support who agreed that the air fryer device was faulty (the error code read 0x4001 - internal device error). The replacement machine works fine with my WiFi so this further emphasizes that the product was faulty and I think it’s important consumers are aware give two out of the three units I trialed had this issue!
Fantastic Airfryer – Love this airfryer..had the previous xxl philips airfryer and this is definitely a step up. Well made, quieter and easier to clean. Everything that is cooked in it is delicious. Connected to the NutriU app means you can start and monitor your food from the couch OR work. The food probe actually works and does a good job. Bit pricey though, which is the only con for me personally.
Purchased in at The Good Guys for $680.
- Product is used: Daily
Hi Nala, thanks for taking the time to leave us a review. We're happy to hear tha tyou've been enjoying your Philips Airfryer! It sounds like a success. :) Should you have any questions in the future, please feel free to contact us at 800 854 885 (NZ) from Monday - Friday: 09:00 am - 05:00 pm EST and 1300 80 58 65 (AU) from Monday - Friday: 09:00 am - 05:00 pm EST. One of our colleagues will be happy to help you out.
Kind regards, The Philips Australia Team
Give this Phillips air fryer a miss ! – Just replaced our old Phillips air fryer (which we loved ) to this brand new top of the range model XXL 7000. Had one day and takes twice as long to cook basic chips. Handle feels cheap and flimsy and to open and close is unstable too. When closed it doesn’t even look even and it’s also very plastic in look and feel. In our opinion give it a wide berth. Older models feel much better quality and much more solid.
Purchased in at Harvey Norman for $749.
Hi Ian, thank you for reviewing the 7000 Series Airfryer Combi XXL. Your experience is important to us. We regret to hear that both the design and the performance of the device don't meet your expectations. Your feedback on the cooking time and materials used is appreciated. Our colleagues would be happy to see if they could improve your experience in any way, so please feel free to contact us at 800 854 885 (NZ) from Monday - Friday: 09:00 am - 05:00 pm EST and 1300 80 58 65 (AU) from Monday - Friday: 09:00 am - 05:00 pm EST. Thank you again for your feedback.
Kind regards, The Philips Australia Team
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Hello Jason! Thank you for taking the time to share your experience, and we're sorry for the frustration this situation has caused. This is absolutely not the experience we want for you, especially with a brand‑new Philips Airfryer HD9880/90. A loud fan noise out of the box clearly indicates something isn’t right, and you should never feel at fault for receiving a faulty unit. We also apologize that your interaction with our online support left you feeling unsupported. We understand how disappointing it is when you’re simply trying to get a working product you were excited to use. Regarding the replacement: while Amazon handles the exchange process for units purchased through them, we recognize how difficult that becomes when stock is unavailable. We don’t want you stuck without a resolution. Please reach out to our consumer support with your details (or your proof of purchase if you don’t have one yet), and we will make sure we can explore the best available solution for you. Your trust matters to us, and we appreciate the opportunity to make this right. We’re here to help every step of the way.
Kind regards, Philips Home Living Support Team