Philips All-in-1 Brew HD7900
VerifiedMPNs: HD7900 and HD7900/501 review
- +6
I bought this coffee maker in December 2024 but just recently opened because i was still using my Breville. I bought this Philips because it has a built-in grinder. So excited to use it with my newly bought coffee beans. To my disappointment the so-called manual is mere illustration. And then I could not even open the lid of the carafe or it really isn’t meant to be opened? How can you clean it then? Anyway i went online and found a manual i can’t hardly make out. My mistake was i should have opened it in December then i could have returned it. I am too old to be stressed like this. I should have read the review before i bought this $300 worth of coffee machine i can’t even use. I thought Philips is good, but from the reviews doesn’t seem so, one has the grinder not working anymore only after a few months she bought it. Thing is it’s not that easy to ring them up and have someone patiently assist you and understand you. I am so disappointed. Will Philips take it back since it’s still under warranty. I haven’t used it. U can see it’s new even the box since i just opened it.i ordered it from Myers online, i took a screenshot.
Thank you for taking the time to reply to my review. i did try what you said, pressed the back site of the lid but it still won't open. no packaging stick to keep it close. Then i went to the link you sent me to register it, but all it showed me was No Appliance found. I rechecked followed the direction on the page, still no result. Really am getting frustrated with this coffee maker. I can only blame myself for not opening it soon as it came or else i could have returned it. i really don't know what to do with this one. The first link you sent, i went to the manual site. but the 2nd link to contact your support, yields negative result. i could mot even register my machine and then am stuck on it. In as much as i appreciate having answered me, am still in limbo. thank you
oh, hi again! My apologies, i tried again and was able to register and get through, but the support is just again all about the manual. I just registered it now, i bought it in Dec 2024, so i don't know how long my warranty would be. i still have the same problem. Thank you
Hi CLM, Thank you again for following up, and we’re truly sorry that you’re still having such a hard time with your coffee maker. We know it’s frustrating when things don’t go as expected — especially when reaching support becomes part of the challenge. We really appreciate your persistence. We're glad to hear you were able to register the product — and just to reassure you: since you purchased your machine in December 2024, it is still well within the 2-year warranty. So you're absolutely entitled to service or support if something isn't working as it should. To get this sorted as quickly as possible, we recommend contacting our Philips Support team by phone. They’ll be able to look up your registration, check the issue, and guide you through the next steps — whether that’s a repair, replacement, or further troubleshooting: +61 1300 805 865 You've taken all the right steps so far, and we're really sorry it's been such a difficult experience. Thank you again for your patience — we’re here to support you and will do our best to make this right.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi there, I'm very sorry to hear you are having trouble with your All in one HD7900. The carafe lid should be very easy to open, just press the back site of the lid, check maybe there is some packaging stick to keep it close thru the transportation. I'm sending you again the link for the manual, just copy and paste it in your browser external link . Also you can contact our support with the link: external link