Philips Avent SCF284/01 Questions & Answers
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I just recently bought the 3 in 1 bottle sterilizer from UAE and sent in Philippines. Once i plugged it immediately the light is on. And its already more than 5 minutes it's not stopping and the light is not turning off itself.
Please help?
I bought the Avent 3 in 1 sterilizer from canada and I have been using it in Egypt for almost 1 year but it suddenly stopped working and the power button is not turning on, so is there anything I can do here!
Hi Sally, thank you for sharing your experience with us. It's unfortunate to hear that your Avent Sterilizer stopped working. We would like to assist you via social media. Feel free to reach out to us via Twitter(@PhilipsCare) or Facebook. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Kind regards, The Philips Australia Team
Hi I got the 3in 1 avent sterilizer as a gift from my sister in the US am presently in Cameroon . It stopped working after the second use. It just died n won’t come on the first 2 times I used it with a step down what could be the the problem? How can I get it to work ?
Hi there Frienzy, thanks for reaching out. We're sorry to hear that your 3-in-1 sterilizer stopped working, especially since you've only used it several times. We're not sure if this has to do with the fact that you used it with a step down, but we'd be more than happy to help you find it, and see what we can do for you in this regard. The fact that you got it in the US and are now located in Cameroon makes the situation a little more difficult. May we ask you if you'll visit the US anytime soon again? Either way, it would be most efficient to send us a message on Facebook or Twitter (@PhilipsCare) and share your experience with us there. We're also interested in a picture of the product details, so it would be great if you could include a picture of the product sticker as well. Our colleagues will then help you further. Thanks in advance!
Kind regards,
The Philips Australia Team
Hello,
I bought philip avent 3 in 1 stem sterilizer (SCF 284/05/AJ) from USA and use it in Nepal. It was working fine but after 20 days of use it stops working, the power button doesn't turn orange neither the water gets heated. We dont have authorized seller here in Nepal. Please help.
Hello Jira, Thank you for reaching out to us here. We are sorry to hear that your sterilizer showed issues in such a short period of time. We recommend reaching out to our social care team through Facebook (https://www.facebook.com/Philips.AVENT/) or Twitter (https://twitter.com/philipscare). Our colleagues will be able to see what we can do for you.
Kind regards,
The Philips Australian Team
I just bought My phillip 3 in one sterilizer it stopped working after the first use and it came on it self. I tried using it the second time it refused come up, the switch botton does not help. Please any help?
Hi there, That sounds odd. Thanks for bringing this to our attention. So if we understand correctly, the product switched itself on and did not work again ever since? Considering it's a brand new product, the warranty should be still applicable. Did you try to contact the retailer? Perhaps they can exchange the unit. If not, please contact our customer service team at 1300 363 391 for further assistance. Many thanks.
Kind regards,
The Philips Australia team
I have a philips avent sterilizer which is not switched on now. It is three years old and bought in UK but using in Norway. I tried to press the switch several times, but it doesn't work or light up the LED. How can I fix this problem ? Can I fix it myself?
Hi Cham, That's strange. The unit doesn't function at all? We would recommend to check with our Norwegian colleagues if there is anything we can do at this point. You can contact our Avent department in your country at this page:
external link
We hope that you will give it a try.
Kind regards,
The Philips Australia team
My steriliser started to go into prolonged cycles: the green tick remained lighted with the switch still in on mode. Such cycles can last as long as two hours. May I know what is happening?
Hello Kay, thank you for getting in touch with us. The sterilising process may take longer than usual when you poor too much water into the steriliser. Please make sure to pour exactly 100 ml of pure, fresh water directly into the water reservoir, and completely disassemble all parts that need to be sterilised. If this doesn't resolve the issue, please contact us on 1300 363 391 if you are in Australia.
Kind regards,
The Philips Australia Team
Dear team, thank you for your previous reply. Though it did work initially, the problem recently recurred despite following your instructions. I am residing in Singapore and the steriliser is just into it's 4th month of use. How do I get help?
Hi..Im gonna ask why my avent bottle sterilizer is not working anymore.. The on and off button is not working. What can I do to fix it.. Can you help me? Thanks
Hello Yeoj, That's weird. Do you see any lights indicating it is still working or not? And can you check if the appliance is damaged anywhere? We'd advise to contact our colleagues in our call centre. You can reach them at 1300 363 391.
Kind regards,
The Philips Australia team.
The automatic power on/off button is not working, I bought just yesterday. What to do, the seller don't want to take it back and replace with another. Now what to do?
Hi Usha, How weird that the power button of your steam sterilizer doesn't work. Didn't it work right after the first use after your purchase? We kindly ask you to get in touch with our product specialists with this. If you're in Australia, please call 1300 363 391 to get in touch with them. They might be able to help you out with this.
Kind regards,
The Philips Australia Team
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