Philips DreamWear Full Mask

Size DOES MATTER Philips – Husband and I have both got Philips Respironics CPAP machines - him since 2017, me since 2019. I've opted for this style of mask since 2019 because I am a middle-of-the-night-reader and the style allows me to use spectacles without removing the mask. I've replaced the mouth piece about 5 or so times since 2019 - the silicon seal separates on the… Read more

lower edge causing an infuriating whistling. No way to fix it with tape - have tried - you just have to buy a new mouthpiece. Recently the mouthpiece again came apart, the frame was getting discoloured and the strappings velcro was failing to adhere & stay put. My husband thought he'd buy me a new kit for my upcoming birthday. I would have thought, when you order a specific size, that ALL components comply with the size ordered. Not so. According to Philips and the reseller (you can't buy directly from Philips), you have control over the size of mouth mask, but not in the face frame. So, having ordered the LARGE Dreamwear Full Face mask, the sealed bag came with - as advertised TWO Large mouth masks - but a SMALL and MEDIUM face frame. Apparently only 10% of the population who order the "large" kit, are unhappy with that - and actually require the large frame. Hmmm. Seems I am in the minority here. But this is predetermined by Philips. I would have thought it would make so much more sense that if you ordered Small, you'd receive a small and medium frame, but if you ordered Medium or Large, you'd receive a Meium or Large frame. Ordering Large kit and receiving a small and a medium frame was utterly ridiculous, uncomfortable and, for the price, ridiculous. Resellers need to give feedback to Philips - which I tried to do directly, but was told to get the reseller to pass on my feedback and suggestions. If I wasn't a middle-of-the-night reader I'd buy a completely different system after this interaction on getting new headwear. Life shouldn't be this difficult with sleep apnoea!