- Verified purchase
Philips is a big company that cares
Hi all here with your soundbar you purchased,
First all the same thing diagnosed, faulty speaker, main bar, calibration.
Out of warranty now and being a high priced item I took it to Philips, same as I did with another product different brand that was handled nicely and replaced.
You just need to be patient and accept you got a faulty product, instant gratification can go so far. Forget about the ACCC, persevere nicely with the manufacturer and you will eventually come to an agreement.
I did and got a full credit back to buy whatever at the retailer.
(Yes it took 3 months and 2 repairs but never worked as it should.)
You get that sometimes
I still give 5 star for the product while it was working, brilliant.....Take care
- Verified purchase
Worked fine then breaks
When I first bought this sound bar I was really happy with it however it hasn’t lasted well. The buttons on the remote control started to peel, and when I contacted customer service I was told tough luck, pay $100 for a new one. Even though the remote is essential to the operation of the soundbar it is not covered by the warranty. Clearly Philips do not back their own products to last a reasonable period of time. I would expect a $1000 soundbar (and remote) should last more than four years. Recently one of the speakers has started flashing oran...ge and does not play sound when disconnected from the main unit. I reached out to customer service, describing the fault and explaining I had followed the troubleshooting to try and reconnect the speak but that I suspected it may be a battery issue. Anyway when they got back to me all I was told was to follow the steps to reconnect the speaker... there is nothing more infuriating than customer service staff that do No read what you have written. This is an OK product if you don’t want it to last more than four years, but Philips appalling customer service doesn’t make it a worth while purchase, and I would seriously consider avoiding any Philips products in future if this is the level of service.
Here we go again. AVOID PHILIPS in general! This has been a terrible soundbar.
I wrote a review two years ago and now two years on, this soundbar has died again with the analysis being the same problem with the motherboard. This time, the unit was left with the recommended repairer for about 6 weeks with no resolution until it was revealed that the company that owned(?), distributed(?) anyway IN CHARGE of Philips has gone into receivership and whilst another company has taken up the distribution rights for Asia Pacific, it seems there is nothing they can do to help me with a speaker that is only 4 years old. That's about ...$200+ per year I've spent to use it. I can no longer get parts for it and there is no goodwill being shown by Philips (or their reps) for a product that is clearly terrible. (see other reviews) I'm not one to use aggressive language but I wouldn't be writing an honest review if I didn't reflect how crap this soundbar has been. The sound quality itself when it was working was ok. Not super, not terrible but not worth how much it was retailing for. No one is probably reading this because hopefully they've pulled this terrible model from the shelves. It's no wonder they've gone into receivership if this product is at all representative of their other products.
Battery died in less than a year
Love the sound quality and the slim design. However the battery of the right speaker died very soon, and won’t recharge anymore, it could be powered on, but within 5 seconds, it will shut itself. We have quite a few Philips products in the house, this is the first one that failed our trust in the brand.
Avoid like the plague to save unnecessary costs down the line!
When we first got it, it was great. But then the warranty ran out and honestly THE VERY NEXT DAY the batteries in the speakers died.
Attempted to get replacement batteries, but Philips no longer makes them.
Was told to take it to a service centre, but there isn’t one in New Zealand.
Philips support literally told me that it is now a glorified paperweight.
Main unit not working after 2 years of use.
We had a good initial experience with this soundbar. Was a bit expensive but overall liked the sound and nifty rear speakers.
However within 2 years into it's use the main unit totally failed with no sound coming from the centre unit. We brought it into a Philips registered service centre who diagnosed the problem as "no sound from main speaker" and that the main unit has to be completely changed which would cost $450 which is more than half the cost of the soundbar itself!
We contacted the customer service hotline (Australia) that asked...us to try resetting the unit. This did not work. They were also not helpful and told us to bring it in to the registered service centre for repair as they are not able to see that there is anything wrong with the HTL9100 model (according to their technical team). Based on this forum we can see that multiple users internationally have had a similar issue with this very same model of soundbar about 2 years into its use. So this seems to be a design or quality escape that shouldnt be happening with a brand like Phillips. We've generally been avid users of Philips electronics but this particular one has fallen short of expectations and we now have a unit that we are totally unable to use. The customer service sadly has also not resolved our issue for what seems like a common problem with this particular unit. We hope Phillips can do something about this as we now have a completely useless unit and are not going to fork out more than half its value to fix it.
Great sound. Nice design. Bad quality electronics
Same issue as some other users.
After a year or 2 the main unit doesn't give anymore sound. Only the tweeters of the wireless speakers.
I also have to pay at least the halve of the price for repair.
I'm from the Netherlands. But i saw that some others have the same problem over here.
Bad product of Philips. For that much money.
one of the detachable speakers wont work anymore
the left speaker wont work at anytime the little red light is on so its obviously getting power but wont play music. is there something i can do to fix or somewhere to take it or get a new speaker whats the best option. i love the sound and quailty but this is a shame as its so expensive in the first place
Love it. Good sound quality.
My only issue is that it cuts out on Bluetooth after it's been on for a while and then I have trouble re-connecting it. It only happens with Bluetooth. We can still play all our CD's etc through it as we have a media player connected to it and we play our movies through it also and pull the end speakers off for the surround sound. We are very happy with the product. The quality of sound is really good and it has simple setting adjustments to make it work for your needs.
- Verified purchase
We love the fact 3 of us can blue tooth too the speaker at once. The sound is very clean.
It makes music very crisp.
The surround sound is very handy to have just charge the 2 smaller speakers then place them around the room.
We only use it on a small portion of its power normally it's got a kick.
- Verified purchase
Lucky I had extended warranty!
The main speakers keep cutting in and out constantly. I'm lucky that I have extended warranty on it considering it was $875 at the time of purchase...just hoping it will get repaired in a timely manner. It was a great unit whilst it was working, with great sound and the fact that the speakers can separate wirelessly is nice.
Clashes with the Foxtel remote.
Love the sound bar, but Phillips aren't interested in fixing the issue of clash with the Foxtel remote. Otherwise I would have rated it a lot higher. I shouldn't have to point my Foxtel remote in another direction. Phillips answer- put Foxtel in another room. Great technical guru answer. That's it!!
Philips Fidelio Foxtel remote issues
We have a Philips Fidelio soundbar which was a great unit which we loved until the Foxtel remote started to effect the setting on the soundbar. The unit is now 19 months old and we just had the power supply replaced which Philips helped with but unfortunately it seems to made the Foxtel remote interference much, much worse making it all but impossible to use when watching Cable TV . I see that I am not the only one who has suffered this Foxtel remote problem so If anyone knows of a fix then please let me know. I have rated it two stars only because of the early failure. If that was not the case it would get 4-5 stars
Great sound bar speakers under $1,000.
Great soundbar. The ability to split the side speakers and gain 4.1 audio is fantastic. No annoying cords. Looks good. I spent considerable time researching soundbars and it was between this or the Yamaha YSP-2500. This one won for its rear Bluetooth speakers and sale price (under $900 on sale).
Great product offering you a 4.1 system in a box
I spent quite some time looking for a sound bar, reading reviews and auditioning them in show rooms. This is what I ended up with. Overall I am very happy with it.
- A complete 4.1 system at a reasonable price
- Great for watching movies
- Decent sound for music (but still not a replacement for a component hifi system)
- So many connection options, including the aptx bluetooth implmentation for best sound from your phone
- So easy to set up the rear speakers when you want the home cinema experience
- The HDMI ARC implementations means you don't need to touch the remote, you can just turn your TV on, this unit comes on allowing you to control the sound volume from the TV.
Third physical unit- same problem! Does not work! 2 years old! AVOID!
We purchased this in Mar 2014 and by June 2014, we had the unit replaced twice with the same problem as it was still under warranty. Basically the main speaker stopped working. Now two years on, we're having the same problem but it is no longer under warranty. Maybe there was a batch of speakers that were manufactured badly but I am extremely disappointed with the quality as this was a top speaker retailing for close to $1000.
Definitely would not recommend it as now having read other reviews, this doesn't seem to be an isolated incident. ...I've been in touch with Philips customer care and have been advised to take it to a service centre. After reading other reviews on here, I fear I'll be quoted $450 to repair it which is almost half of what I paid for it in the first place and after having all these problems I'd be very hesitant to get it repaired for it to happen again within a short time. Wished I had purchased the JBL instead.
Unhappy with lifespan...Unhappy Customer
We have had the same problem with our Fidelio Sound Bar HTL9100 also, we change Station on Foxtel and it plays havoc with the soundbar remote.
Let me say while it did work it had magnificent sound.
We then have to continually mess around trying to get sound again.
Now it seems to have given up the ghost altogether.
After trying to contact Philips and finally them answering, they couldn't have cared less. Our unit was not long out of warranty not even a year , and they didn't want to know about it.
We are so angry and annoyed we will neve...
- Verified purchase
Experience cinema in my doorstep
This Sound bar B5 make my room like TGV cinema.. Really awesome!! It's small but powerful. Experiencing new era of sound system without any problem with wayering, easy installment even in limited space. It is user friendly without need an expert to adjust the sound bar. The sound came out perfectly as we wish.
- Verified purchase
Short lifespan -- less than 2 years
I previously reviewed this product, originally giving it 5 stars (first impressions were great), then downgrading to 4 stars (after using it for a few months .. some annoying "features" were making themselves apparent), and now I wanted to edit my original review but ProductReview doesn't allow it. So I'm writing a new, updated review giving it only 1 star for "Terrible". Why is it terrible? Because today (13th December 2015) the central speaker stopped working and it sounds terrible. Because having spent about a thousand dollars for this premium soundbar, it has died less than 2 years after purchase (I bought it on 28th December 2013) .. and the warranty is only 1 year. This has been a huge disappointment.
Just purchased the Fidelio Sound bar. Had it plugged in and connected in literally a few minutes.
Our living situation had changed by choice and we downsized to a Townhouse. Have had my Denon 5.1 home theatre for 8 years and it no longer fitted into our lifestyle. Sold it for good $$$ and put towards the soundbar. Was going in to buy a JBL kit and the salesman told me to check this out. Sounded no better of worse than the JBL on display but when we went surround sound in the store by detaching the speakers (wholly molly), It changed the whole ...
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Questions & Answers
I have a HTL9100 soundbar now connected to a Philips TV. I’ve been having issues with the ARC for a while. Sometimes it worked, more often than not it didn’t. What can I do to trouble shoot the problem? I have not had it connected to two different TVs, the other was a Panasonic. I was hoping that the problem would go away when connected to a Philips. I have checked the HDMI cables and changed them. In the past removing and reconnecting the cable at the TV end (on the Panasonic) got it working until turned off. But not always.
Hi Philip, thanks for your message. Great name by the way. ;) What a pity to hear that you're having issues with the ARC. We'd be happy to look into that for you. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.
The Philips Australia Team
Twitter has a word count so I've had to post the above in three tweets! What's the Facebook address? I am in New Zealand too.
Hello again Philip, thanks for getting back to us. You can also send us a Direct Message on Twitter, as to avoid the character limitation. Alternatively, the link to our Facebook page can be found here: https://www.facebook.com/Philips. You can send us a message there, or contact our support team via phone on 1300 363 391. Hope this helps!
The Philips Australia Team
My Philips HTL 9100 right speaker is not working when undocked & no light indicator, when it is docked it works & the light flashes Amber continuously l have tried leaving it on for a couple of hours & the amber light became steady but with no success. I would appreciate any advice what needs to be done. Regards Mick
Who are the recommended repairers for phillips soundbars now. My ARC output is very glitchy for about 5 minutes after turning on, then it settles down and works fine until i turn it on again the next day. Very frustrating with regards to the product, and lack or after sales service. Any advice would be great
Thank you for the question - we're sorry to hear about the issues with your home theater, and we'll do our best to help. Could you please give us a ring at 08 8338 5540 (Mondays - Fridays 9am - 5pm EST), or send us a message on Facebook/Twitter (@PhilipsCare)? Our colleagues in the specialised team will be happy to guide you in the right direction. Thank you!
The Philips Australia Team
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