Shocked by Quality of Customer Service
I cannot describe the quality, performance or my satisfaction with the Philips 7762/90 Food Processor I purchased because after 4 weeks I am none the wiser on how to effectively utilize the product, following my interaction with the Philips Customer Service team.
I can declare that I have never previously owned or operated a modern Food Processor, so maybe my expectations of product support are unreasonable?
The boxed unit came with 2 small booklets - a Quick Reference Guide & User Guide. I have good eyesight, but was really struggling to read & comprehend these guides. In the guides, there are small black & white graphics of the attachments next to pictures of e.g a potato. There is no reference to the naming of the attachments.
I first checked the Philips website for additional resources & also checked YouTube for instructional videos unsuccessfully, prior to contacting Philips customer support. It's worth noting that at this point, I searched for resources of competitor products & found multiple user resources (videos, manuals, recipes etc.). I wanted similar materials that referenced the tools on the device I had bought.
I contacted customer support and was directed to a call centre where I outlined my request for information. The response was that the issue would be referred to a Product Specialist to provide a list of 'part names'? and I would be sent a link to video resources. The link was sent promptly with a standard search results page from You Tube (note - none are Philips videos). I responded with the following email.
"Thank you. Now I know how to unpack my box and how to operate the machine in 6 languages other than English. The You Tube links were not helpful and nothing I had not already found, as I mentioned.
To reiterate, I bought the Viva., having never owned a Food Processor before. The user manual and quick start guides are awful. All my family have tried to take the lead in deciphering the manuals, without success.
If I look on Sunbeam/Breville sites, there is information/resources for use of their products and descriptive use of the tools in the recipes. Sending me a 'how to use' 3rd party video in Japanese or German does not constitute the service levels I would expect from a brand like Philips.
My questions are quite broad:
What are the tools called? When would I use each of them (a drawing of a potato gives me a glimmer of hope)? When would I use Pulse rather than Speed 1 or 2? Why would I use Pulse rather than Speed 1 or 2? I have worked out the 'emulsifier' makes baby food - what else is it for?
I would really appreciate a more substantial response. Sending those You Tube links, while I am sure the intent was good, is quite dismissive and impersonal. Hoping for further feedback."
After no further response I checked back in, and was advised the issue was still being coordinated with the Product Specialist. A few days later, I was sent a PDF of the QRG that came in the box with the product. I have chosen not to participate in any further correspondence with the support team.
I am sure the products great, if you know what you are doing. However, I remain pretty disappointed with what I consider to be a genuine and undemanding request for customer support.
I enjoyed using this processor. Easy to clean and use. In the manual there is a potato slicer, but it did not get it in my box.
Was it meant to be included in the box?
Purchased in December 2018.
The box clearly advertises a bowl size of 2.1 litres. The website description did the same. If you're buying a food processor that advertises 2.1 litres, you would think that is the capacity but oh no. The bowl itself states the maximum as being 1.5 litres.
If that was not bad enough it came out of the box faulty. While the motor worked with the blender, it did not work with the bowl..
Thankfully I purchased it from Target who refunded me instantly and the person I spoke to was shocked about the false advertising on the box.
Fantasic! Don’t know why I’ve waited so long to buy one! Works efficiently, quietly and performed all functions well using the different attachments. Impressed by the ease of use, though the directions in the leaflet could have been improved upon. I’ve used a variety of foods in the processor and it didn’t miss a beat. Consider I’ve gotten value for money.
The shredding disk broke in the first use.
Hi team, my shredding and slicing disk broke the very first time I used the food processor to shred carrots. The blue knob and the steel disk were separated. I fixed that and the same thing happened again. I can provide the pictures if necessary. I am happy with the other attachments but I didn't expect that Philip's product would break in first use.
Great value for money processor
For the money, this machine is great value. One thing to realise is that it's a light to medium duty processor, so putting anything too firm is obviously going to break bowls and such - a big ask for something that wasn't designed to be abused. Otherwise, it does everything it should and does it nicely.
Really though, if you're expecting a heavy duty processor, then perhaps you should think about spending a few hundred dollars, not $120 odd.
Hi ..if this model is discontinued that mean i can't buy the bowl? I love this super machine ..but w
A beautiful and easy to work when you know the way..every ghing work perfect ..but i admit the bowl is a bit weak..my broke few weeks ago ..i going to missed if cannot find a replace ,it is possible to buy just that .Can somebody give me an advice please?..thanks
Great buy !!
I bought this as it fit the budget I had. Reviews were mixed and I really wasn't sure. I was worried about getting something that would break & be useless. I wanted something to cut all sorts of veg so I could have quick access throughout the week for ready cut ingredients. It is easy to use, fast, does what I bought it for and I can make quick salads, vegies, stir-fries and not have to do all the preparation every night. The instructions are more like a joke. Printed in many languages but giving no help. I took a photo of the pictures on the box and they have been far more use.
Good food processor/blender/chopper but not amazing grater
Bought this from Target as it was on discount - obviously because it’s discontinued. Out of the box it’s easy to set up and clean in the dishwasher. The blender is quieter than my old Kmart blender but works well for smoothies. The chopper and food processor work well. The only downside is the grater. Basically the food pusher doesn’t go all the way down and any vegetable will have large bits stuck at the top, not fully grating. But other than that it works fine. Cleans up nicely in the dishwasher.
Does the job
Good product. Worth the price. Was looking for cheap but multi purpose processor. Does all the basic jobs. The negative about this product is the same blade used for blender and grinder. Which means change blade again and again which can make its rubber go loose. Quality of the plastic is average.
I know why I didn't buy it earlier
I'm really happy with this food processor, I use the blender almost everyday to make smoothies and it's fast and perfect. It's dishwasher safe so no difficulty in cleaning at all, food processor is also good, even if I don't use it too much. Main blade is so sharp so be careful with that.
Great Blender Processor
I bought this food processor blender from Target last year & are happy with it, mostly gets used for blending, but it comes with the juicer, plus many other attachments, it does the job well, would recommend this product.
Great for biscuit crumbs!!!!!!
I was sick to death of making biscuit crumbs with rolling pin (aka wine bottle) and ziplock bag. Googled extensively for food processor that does this well and found everything but. Anyway, this machine does it perfectly! Have no use for the other attachments (it came with heaps) and will prob never use them. I love the small compact size and neat look compared to others, and the price $108 was very reasonable for something I will not use much. Target have them for $99 this week.
So much better than the $600 Magimix!
This was $159, works brilliantly, easy to take apart and clean, dishwasher-proof. comes with a separate blender attachment and the usual grating/slicing discs. It has a plastic disc which whips cream in seconds - haven't tried egg whites yet. Only potential worry is that the plastic looks a bit breakable, but I haven't dropped it yet! The instructions were on one big sheet - a booklet would have been better.
This is the worst electrict equipment that I ever bought
I bout Philips Viva collection HR 7761 few weeks ago. When I use it I notice grinder and blender attachments are not working. Then I returned to the seller and bought a same model again. Unfortunately new one also had the same problem. I believe this model has a factory fault. The safety switch is not working while attach grinder and blender to the motor. I really disappointed about the product.
Best multi food Processor
This has been a very good item to have in the kitchen as it sits on the bench without taking up much bench space. Great for grating cheese & carrot. Slicing sweet potatoes, potatoes, carrots , zucchinis, pumpkin, cucumbers, capsicum etc. Plus having a blender, grinder & a few discs for slicing, grating etc. Well worth purchasing this item. Plus parts are Dishwasher Safe on top shelf which is a bonus.
Good one for the price
It does it work, the capacity fits my requirement, it`s very easy and quick to get vegetables sliced or graded with Philips Viva Collection Food Processor. It seems to be quite powerful - doesn`t struggle while working. A bit noisy but not too much. Very easy to clean and assemble. Love the machine overall. Would recommend.
plastic bowl just broke up
Plastic bowl just broke up while fitting the bowl to the motor unit. The bowl seems to be made of plain polyethylene rather than ABS plastic which is the standard. the motor unit is made of ABS , they should have used ABS for the bowl and the jar also.
easy to use, good value of money
easy to use, good value of money. versatile and good for daily use.
but need clean probably and air well, otherwise will left previous food smell especially dairy products, as it is plastic material not glass. price point is good value and can do many recipes and cooking make much easier.
Great product. I bought it a few weeks back as we had some guests over and had to do a lot of cooking .... 0this food processor really mademy cooking so much easier and quicker ... it is so easy to clean as well ... i would highly recommend it.
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