It doesn't do what I bought it for.... A Close Shave
I'm happy I still have my old Norelco. I use it to hit the areas and stubble the new Phillips S9031 leaves behind. I hate that I bought 3 based on the nice look. One for me and one each for my sons.
Purchased in December 2019.
Not as good as the old Philishaves
I am a long time user & Devotee of Philishaves - must have owned at least 6, always bought the top of the line and always happy - UNTIL the S9711.
Overtime I unwittingly didn't notice how long it was taking to shave and how the shave was pretty average, until I went back to an old (2 incarnations earlier) model Philishave of mine.
The old XLHQ9195 shaves in less than 1/2 the time, closer and handles longer stubble SO much better. Still the old blades in this - the HQ9 head.
I can't believe they have got it so wrong!
I called Consumer Care team and they had not read the feedback nor did they have access to the product review website. I pretty much take this as they are not interested.
If switching from a blade don't waste your money
Bought from Amazon a month ago. Amazon service a d price were great. The shaver on the other hand is a total disappointment. Bought it to shave head and face. Blade shave took 1-2'minutes. Phillips takes 5-10 mi s, dry or wet and often needs a redo for another 5 mins. Could not tackle a 3 day growth without difficulty. Hard to clean properly unles sz you remove th ed blade head. Washing under a hot water tap at full flow does not cut it. Definitely NOT RECOMMENDED.
Purchased in October 2019 at Amazon for $300.00.
Waste of Money
I purchased the 9000 series shaver in August 2018. After attempting to obtain a close shave for three months I reverted to my original Senso Touch shaver which shaves much closer than the new one. Also the cleaner is a waste of time and money. It is just as easy to dismantle the blades and wash it manually.
Poor Quality Shaver Philips Really disappointing
I have used Philips Shavers for 35 years and this is the worst quality shaver I have ever owned. It just does not shave as quick or as good as previous shavers I have had from Philips. I purchased new blades thing the original blades may have been lemons but the new blades are no better. Very disappointing Philips. I am looking for a new shaver and may not buy a Philips shaver again..
Great unit but you pay for it
Very nice unit, super close shave I keep on cleaning it after every use (it is wet and dry) and then dry it out. Dont want face oil to kill the blades early as they're expensive to replace as well. Not cheap but excellent. Replaces a lesser previous philishave
Purchased in July 2019 at shavershop for $330.00.
Doesn’t worth for the price
The shaver itself is great, however the smart clean system is waste of money. Use the shaver for just over 2 years and less than 5 time of smart clean system used. The clean system already had problem with pumping up liquid to clean the shaverhead. Brand new cartridge and problem not solved. It seems like I have spent $500 for the shaver itself.
Cut-throat quality shave (close as a razor), amazing cleaning system, best product I’ve ever used
Used every second day and like-new every time thanks to SmartClean
Shaving gives result on par with best razor you could get
Cleaning system is amazing, works well, spotless results
Convenient for travel
Shaver burn/skin irritation will ONLY occur (as with ANY electric shaver) if you have not used an electric shaver for a year or so - to prevent this, for the first week of using ANY electric shaver, apply a quality face moisturiser after shaving - just for first week while your skin adjust to electric shavers, compared to a razor. This IS NOT ...a flaw of this product, but rather a consequence of changing from a razor to electric shaver. That said, this shaver has the least irritation anyway Only question is - does the cleaning liquid become mixed with the hair from shaver? That is, after shaver used and placed in cleaner...the next time I use it will it squirt fluid that has loose hair on it, onto the shaver? How does the system prevent this? Is there a filter? Haven’t noticed anything like that and could not have higher review! Just curious how it does this!
to buy Phillips or not to buy
Have owned 3 phillips shavers over 40 years and find the replacement cost of the shaver head disgustingly expensive. My shaver has stopped charging and I am faced with buying a replacement shaver. I am concerned with the reviews i read here. Most are very negative. I also have a Braun which is 30years old and still going strong but I find the phillips a more comfortable shaver on my face.
Purchased in March 1989.
The worst shaver ever
I have been using a Philips shaver for the last 50 + years and this S9000 series is the worst, most expensive shaver ever. It does not do anything except leaving a lot to be shaved.
So don't waste your $500.00 on such a shaver and go for a cheaper one like I did in series 5000
Purchased in January 2019 for $499.00.
my best shaver ever
After almost 3 months of use, I am very confident to recommend this shaver. I used Braun Series 9 for a while before, personally I choose Philips S9000 Prestige one with 4 clear points:
1. Braun sometimes pulls hairs out, it feels terribly pain. This is the main reason I returned it back.
2. Braun will get hot very quick if you use dry shave.
3. Braun has much more noise than Philips
4. Philips is more quality built and feels "prestige" lol
Both achieve very similar smooth result. Philips is very quite and easy to use. It requires charge once over 3 weeks with daily use.
The best shaver so far and great customer service
I have purchased this shaver a little more than a year ago. It shaves very close and doesn't cause any irritation. Wet or dry shaving - irrespectable. I tend not to shave as often during weekends and holidays so sometimes it has to battle up to 5 day old beard. Still I feel that it does the job exceptionally well. Battery life is enough to get me through two weeks (I shave every other day).
Now the best part - customer service. My cleaning station have started to leak. I have reached out to customer service and they have offered to sent new one. Have received it and it works perfectly.
Very happy customer overal. This is my third Phillips shaver and I will remain loyal customer.
Worst excuse for a shaver EVER!
I have used Phillips Shavers for 40 years and I was sold on the quality. Bought them for my son's as teenagers. Need a shaver get a Phillips, too easy. Well couldn't get new heads for my old shaver so went to shaver shop about a year ago and they sold me a cheaper model of the 9000 (without the bath). It would fall apart in my hands daily and I would search for the head pieces on the floor!Those orange plastic retainer clips were useless. After 2 weeks returned to Shaver Shop and luck was in, the Area Manager was in store. Despite my recei...pt she accused me of buying it on the net and dismissed me. Wife stepped in, sent me back and the lovely assistant, sucker that I am, replaced it with the S9551/31 and I paid the upgrade difference. I can report it is the same piece of junk, it falls apart frequently and does the worst shave ever. It feels and acts like a cheap piece of junk. Sorry I am never buying another Phillips Shaver and am never going to the Shaver Shop again.
- Verified purchase
Closest Electric Shave Ever
I've owned Braun and Panasonic foil wet/dry shavers over the past 30-odd years. For the past 8 years I've used a Philips Powertouch shaver, which always gave a very comfortable shave, but not particularly close. I usually had to finish off with a disposable razor and could always shave off more with it.
I upgraded to this 9211/13 two months ago and what a difference! Just as comfortable as my old Powertouch (no nicks, grazes or rash), but it's as close as a blade. After a bit of practice, when I went to finish off with the disposable razo...r I couldn't get any closer. It's quick too - it powers through the old-growth forest that is my 3-day stubble without slowing down and the pivoting mechanisms mean that the whole head is always in contact with your skin. You can't use this shaver when it's plugged in (not a good idea when it's wet anyway), but a 5 minute charge from flat will give you enough juice for one shave. Full charge lasts me over a week, so I don't to take the charger with me unless I'm traveling for longer. It has a handy 'lock' feature to prevent it accidentally starting while in your luggage. Those who have given negative reviews of the 9000 series shavers might not be following Philips' instructions: Use light pressure and move the shaver in a circular motion. Note that it's going to take about 2 weeks of daily shaving for your skin to settle in to a rotary shaver if you haven't used one before. I always use it wet - no real need for shaving foam or other 'product' - I just wet my face and the shaver head and keep them wet. It's a lot smoother and you don't get any dry whiskers flying anywhere. Pop the head off and rinse under the tap, shake dry and you're done (no need to splash out on a model with a cleaning station). You can use a bit more pressure and move against the grain in trickier areas, such as right under your nose, but don't start out trying to use this like a foil shaver. I considered going back to a foil shaver for a closer shave, but what put me off at the time was the noise. Philips shavers are whisper quiet, especially when compared to the buzz-saw effect of the Panasonic linear motor. Now that I have an electric shave that's closer than any foil shaver I owned I'm never going back.
- Verified purchase
So Far So Good
Bought the Philips 9111-12 electric shaver (discontinued model) at a reasonable price and was hoping it would not be a dud. well, to my surprise, this little guy does a great job for my short but stubbornly strong beard. The charge is really fast. It sits well in my hand and it is easily transferred from left to right hand for easy shaving. Cleaning is a breeze. For me, (might be different for others) wet seems to work better (I use a foam). Only con - it has no stand, so I let it dry after I clean it with water and after it is dry I place it in my drawer. Overall, if it lasts the 2-year warranty or more I got more than my monies worth.
Too expensive, not good value
Blades go blunt too quickly, I only shave every 2nd day and still the blades are almost useless after 6 months.
It’s a pity because recommended blade change is every 2 years??? Blade replacements are far too expensive!
I gave up and bought a Braun
Expensive replacement shaver heads.
The Philips 9000 shaver gives a reasonably close and quick shave. Cleaning is easy. The shaver heads last 1 – 2 years and then need replacement (otherwise, the blunt shaver heads give a poor shave). The replacement shaver heads are ridiculously expensive, currently costing $89.95 per set. You can get a entry-level Philips shaver for this price. This is price gouging at its worst. The manufacturing cost is probably a few dollars. Would recommend looking at cost of replacement blades when considering your new shaver purchase.
Worse razor i have ever used
I have used a cheaper phillips razor which cost me around $65. After many faithfull years of great service and pretty good shaves I decided to spead up on a top of the range model razor again from Phillips. A Pillips 9000. The sales person assured me it was a great shaver with multipull cutting angles. So because i was so happy with my old razor, a cheaper Phillips i spent the $300 odd dollars on this razor whick was on special. Worse thing i ever done hardly cuts a nights grow of my face no matter how long i shave for. I'll never buy another phillips again. And you my say did i give it a fair chance. Well is a year and a half a long enough chace. Thumbs down to this crappy Phillips 9000 razor.
Very Very Poor
Purchased shaver 16 months ago and gives a very, very poor shave.
I have been told by the "Shaver Shop" I need a new head @$89.00 and they only last 2 years. Why was I not told this when I purchased the shaver??? Very expensive shaves when you pay over $300 for shaver.
Will no longer purchase Philips or shop at "The Shaver Shop" again.This is the first time I have been so worked up about a product to complain. I have gone back to my old shaver (Philips) I had for 12 years without any problems, just wearing out .... no head or blade change!!!!
Starts out good but cuts poorly after time
I got my Phillips 9000 for Christmas 2017. My first electric shaver. It cut great for a few months but now after only 6 months it is a struggle to get a close shave.
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Questions & Answers
Hi. My Philips Smartclean system charges the shaver but after a few minutes it beeps continually. I changed the liquid and unplugged it but it still does the same thing. The result is the shaver is only partially charged after 3 hours of beeping. Please help.
Thanks for flagging this here. That doesn't sound quite right, and we'd like to have a closer look into this for you. We recommend reaching out to us directly on 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand.
Looking forward to hearing from you. :)
The Philips Australia Team
I.v just bought my phillips 9000 series shaver. The cleaner isn't switching on. I see at the back of the cleaning device there is a space for a power adapter but this wasn't included in the box. Shouldn't i have got this in the box?
Honestly, I don’t think my next shaver will be anything other than a cheap one as a mate bought one off eBay and it works better than my pricey Philips.
The power cord should have been included but keep in mind that only one cord comes with the purchase. It fits both the cleaner and the shaver.
Hi, Justin. Thanks for your message. We're sorry to hear that you've issue with your shaver. We can imagine how inconvenient this must be for you as the cleaner isn't switching on. Could you please reach out to us on Facebook/Twitter, so we can have a look for you. You can also reach us directly at: AU 1300 363 391 or NZ 0800 658 224. We look forward to your response.
The Philips Australia Team.
can you tell me what is the different S9531/27 and S9311/27?
Thank you for your interest in our shavers. You can find the difference in the specifications of our shavers, via this link: https://www.philips.com.au/etc/philips/b2c/compareproducts.html?locale=en_AU&catalog=CONSUMER&ctn=S9531/26,S9211/12.
We hope this helps! If you have further questions, please feel free to contact our Consumer Care team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST).
The Philips Australia Team
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