Thought i would really treat myself to a really expensive razor, I had a phillips 8000 series razor with the lift and cut system that worked extremely well an gave a nice close shave. So more expensive top of the line must be better, i wish, this is the worst shave I ever had, it takes twice the time to grind your face off to get any type of non close shave. DONT BUY THIS!
Purchased in July 2019 at Canada tire for $299.00.
A product that I can live without
Philips has a return policy and cashback offers on every single shaver model but not SP9860/13 why only God know why.
the shaver according to Shavers Shop where I bought It from is not suitable for my hair, but according to Philips that is not their problem, it is the Creator problem.
now don't buy a shaver that does not have a return warranty.
Terrible screeching noise
Shave every day but screeching noise is so loud my wife hears it two rooms away. Have to go back to Braun razor. emailed Norelco but no reply to date
Purchased in December 2018 at Amazon for $280.00.
Makes an absolutely awful noise now. Have replaced the head and sure enough the noise came back. So disappointed. Don't use the shaver all that often but it's had problems pretty quickly.
Close Shave Requires Several Passes
Charge time & battery life are good, its shaving capabilities are not. I must make several passes in order to cut all the hair. Previous shavers worked much better. I suspect the foil design is to blame. Having to swap heads for the trimmer instead of one being built-in is inconvenient.
Purchased in June 2019 for $299.00.
Not a very close shave ever since I bought it 18 months ago seems as if the cutters were never sharp I have always bought Philips and never any problems
Purchased in December 2018 for $300.00.
Stop working just after charging
1. My shaver stop working just after being charged. Contacted customer service but got no response, no after sale service
2. I also noted while shaving, the cut hair falls all over your shirt.
Purchased in January 2012 at Myers for $190.00.
The reviewer stated that an incentive was offered for this review
It doesn't do what I bought it for.... A Close Shave
I'm happy I still have my old Norelco. I use it to hit the areas and stubble the new Phillips S9031 leaves behind. I hate that I bought 3 based on the nice look. One for me and one each for my sons.
Purchased in December 2019.
Not as good as the old Philishaves
I am a long time user & Devotee of Philishaves - must have owned at least 6, always bought the top of the line and always happy - UNTIL the S9711.
Overtime I unwittingly didn't notice how long it was taking to shave and how the shave was pretty average, until I went back to an old (2 incarnations earlier) model Philishave of mine.
The old XLHQ9195 shaves in less than 1/2 the time, closer and handles longer stubble SO much better. Still the old blades in this - the HQ9 head.
I can't believe they have got it so wrong!
I called Consumer Care team and they had not read the feedback nor did they have access to the product review website. I pretty much take this as they are not interested.
Purchased at Shaver Shop Physical store for $400.00.
If switching from a blade don't waste your money
Bought from Amazon a month ago. Amazon service a d price were great. The shaver on the other hand is a total disappointment. Bought it to shave head and face. Blade shave took 1-2'minutes. Phillips takes 5-10 mi s, dry or wet and often needs a redo for another 5 mins. Could not tackle a 3 day growth without difficulty. Hard to clean properly unles sz you remove th ed blade head. Washing under a hot water tap at full flow does not cut it. Definitely NOT RECOMMENDED.
Purchased in October 2019 at Amazon for $300.00.
Waste of Money
I purchased the 9000 series shaver in August 2018. After attempting to obtain a close shave for three months I reverted to my original Senso Touch shaver which shaves much closer than the new one. Also the cleaner is a waste of time and money. It is just as easy to dismantle the blades and wash it manually.
Purchased in August 2018 at David Jones for $414.00.
Poor Quality Shaver Philips Really disappointing
I have used Philips Shavers for 35 years and this is the worst quality shaver I have ever owned. It just does not shave as quick or as good as previous shavers I have had from Philips. I purchased new blades thing the original blades may have been lemons but the new blades are no better. Very disappointing Philips. I am looking for a new shaver and may not buy a Philips shaver again..
Purchased in January 2017 at Shaver Shop.
Great unit but you pay for it
Very nice unit, super close shave I keep on cleaning it after every use (it is wet and dry) and then dry it out. Dont want face oil to kill the blades early as they're expensive to replace as well. Not cheap but excellent. Replaces a lesser previous philishave
Purchased in July 2019 at shavershop for $330.00.
Doesn’t worth for the price
The shaver itself is great, however the smart clean system is waste of money. Use the shaver for just over 2 years and less than 5 time of smart clean system used. The clean system already had problem with pumping up liquid to clean the shaverhead. Brand new cartridge and problem not solved. It seems like I have spent $500 for the shaver itself.
Purchased in December 2016 at Shaver Shop Online store for $500.00.
Cut-throat quality shave (close as a razor), amazing cleaning system, best product I’ve ever used
Used every second day and like-new every time thanks to SmartClean
Shaving gives result on par with best razor you could get
Cleaning system is amazing, works well, spotless results
Convenient for travel
Shaver burn/skin irritation will ONLY occur (as with ANY electric shaver) if you have not used an electric shaver for a year or so - to prevent this, for the first week of using ANY electric shaver, apply a quality face moisturiser after shaving - just for first week while your skin adjust to electric shavers, compared to a razor. This IS NOT ...a flaw of this product, but rather a consequence of changing from a razor to electric shaver. That said, this shaver has the least irritation anyway Only question is - does the cleaning liquid become mixed with the hair from shaver? That is, after shaver used and placed in cleaner...the next time I use it will it squirt fluid that has loose hair on it, onto the shaver? How does the system prevent this? Is there a filter? Haven’t noticed anything like that and could not have higher review! Just curious how it does this!
Purchased in May 2019 at Shaver Shop Online store for $299.00.
to buy Phillips or not to buy
Have owned 3 phillips shavers over 40 years and find the replacement cost of the shaver head disgustingly expensive. My shaver has stopped charging and I am faced with buying a replacement shaver. I am concerned with the reviews i read here. Most are very negative. I also have a Braun which is 30years old and still going strong but I find the phillips a more comfortable shaver on my face.
Purchased in March 1989.
The worst shaver ever
I have been using a Philips shaver for the last 50 + years and this S9000 series is the worst, most expensive shaver ever. It does not do anything except leaving a lot to be shaved.
So don't waste your $500.00 on such a shaver and go for a cheaper one like I did in series 5000
Purchased in January 2019 for $499.00.
my best shaver ever
After almost 3 months of use, I am very confident to recommend this shaver. I used Braun Series 9 for a while before, personally I choose Philips S9000 Prestige one with 4 clear points:
1. Braun sometimes pulls hairs out, it feels terribly pain. This is the main reason I returned it back.
2. Braun will get hot very quick if you use dry shave.
3. Braun has much more noise than Philips
4. Philips is more quality built and feels "prestige" lol
Both achieve very similar smooth result. Philips is very quite and easy to use. It requires charge once over 3 weeks with daily use.
Purchased in November 2018 at Shaver Shop Physical store for $399.20.
The best shaver so far and great customer service
I have purchased this shaver a little more than a year ago. It shaves very close and doesn't cause any irritation. Wet or dry shaving - irrespectable. I tend not to shave as often during weekends and holidays so sometimes it has to battle up to 5 day old beard. Still I feel that it does the job exceptionally well. Battery life is enough to get me through two weeks (I shave every other day).
Now the best part - customer service. My cleaning station have started to leak. I have reached out to customer service and they have offered to sent new one. Have received it and it works perfectly.
Very happy customer overal. This is my third Phillips shaver and I will remain loyal customer.
Worst excuse for a shaver EVER!
I have used Phillips Shavers for 40 years and I was sold on the quality. Bought them for my son's as teenagers. Need a shaver get a Phillips, too easy. Well couldn't get new heads for my old shaver so went to shaver shop about a year ago and they sold me a cheaper model of the 9000 (without the bath). It would fall apart in my hands daily and I would search for the head pieces on the floor!Those orange plastic retainer clips were useless. After 2 weeks returned to Shaver Shop and luck was in, the Area Manager was in store. Despite my recei...pt she accused me of buying it on the net and dismissed me. Wife stepped in, sent me back and the lovely assistant, sucker that I am, replaced it with the S9551/31 and I paid the upgrade difference. I can report it is the same piece of junk, it falls apart frequently and does the worst shave ever. It feels and acts like a cheap piece of junk. Sorry I am never buying another Phillips Shaver and am never going to the Shaver Shop again.
Questions & Answers
I have a Phillips series 9000 electric razor. Was purchased recently using frequent flyer points.
The razor is great but the charger does not appear to be charging it, when plugged in nothing lights up to indicate it is charging. After being plugged in for a day when i use it and turn it off a red light shows, band of red and it beeps. Appears the charger is not working. What can i do to rectify this. Thanks Pete
I contacted your phone number, spoke to a lady, she said you would replace the charger . She said she would send an email this has not happened. Starting to think I have bought a dud.
first of all, I have bought one and then returned it and got a refund but my problem with the shaver it was snitching the hair, now for your problem did it come with a flat charger where you place the shaver on? here is a link to what you should get: https://www.philips.com.au/c-p/SP9860_13/shaver-s9000-prestige-wet-dry-electric-shaver-series-9000
Hi there, Peter. We're sorry to hear that you are having trouble charging your new razor. Are you sure the charger is compatible with the razor? To find out which charger is compatible with your razor, please call us for further support.
You can reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
The Philips Australia Team
I just purchased your product. After a few weeks this is what happened.
The shaver fell apart. I can't post photos
Hi Stefan, thanks for reaching out to us. We're sorry to hear that your shaver stopped working this quickly. For assistance, feel free to contact our product team via 1300 363 391 (Monday - Friday: 07:00 am - 07:00 pm EST). Our colleagues will gladly assist you!
The Philips Australia Team
Hi. My Philips Smartclean system charges the shaver but after a few minutes it beeps continually. I changed the liquid and unplugged it but it still does the same thing. The result is the shaver is only partially charged after 3 hours of beeping. Please help.
Thanks for flagging this here. That doesn't sound quite right, and we'd like to have a closer look into this for you. We recommend reaching out to us directly on 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand.
Looking forward to hearing from you. :)
The Philips Australia Team
|Category||Men's Electric Shavers||Men's Electric Shavers||Men's Electric Shavers||Men's Electric Shavers|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Release date||May 2011||May 2011||May 2011||May 2011|
- MPN: S9211-26
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