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Philips Series 9000 SensoTouch

Philips Series 9000 SensoTouch

RQ1250/17, S9711/41, S9111/12, etc...
2.0 from 109 reviews

Reviews

(14)
(9)
(7)
(14)
(65)
  • Value for Money
    2.2 (10)
  • Build Quality
    3.0 (10)
  • Ease of Use
    2.8 (10)
  • Cleaning & Maintenance
    2.7 (10)
  • Causes Irritation Yes (2) · No (7)
  • Caused Razor BurnYes (2) · No (7)
  • Battery Life
    3.9 (10)
  • Shave Closeness
    2.4 (10)
  • Wet Shave
    2.5 (8)
  • Dry Shave
    2.1 (9)

It doesn't do what I bought it for.... A Close Shave

published

I'm happy I still have my old Norelco. I use it to hit the areas and stubble the new Phillips S9031 leaves behind. I hate that I bought 3 based on the nice look. One for me and one each for my sons.

Purchased in December 2019.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Causes Irritation No
Caused Razor BurnNo
Performance
Shave Closeness
Wet Shave
Dry Shave
Battery Life
See all answers
1 comment
Philips
Philips S.Philips

Not as good as the old Philishaves

published

I am a long time user & Devotee of Philishaves - must have owned at least 6, always bought the top of the line and always happy - UNTIL the S9711.
Overtime I unwittingly didn't notice how long it was taking to shave and how the shave was pretty average, until I went back to an old (2 incarnations earlier) model Philishave of mine.
The old XLHQ9195 shaves in less than 1/2 the time, closer and handles longer stubble SO much better. Still the old blades in this - the HQ9 head.
I can't believe they have got it so wrong!
I called Consumer Care team and they had not read the feedback nor did they have access to the product review website. I pretty much take this as they are not interested.

Purchased at Shaver Shop Physical store for $400.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Causes Irritation No
Caused Razor BurnNo
Performance
Shave Closeness
Dry Shave
Battery Life
See all answers
2 comments
Philips
Philips S.Philips
John R.
John R.

I already called the help line - a complete waste of time.
Read the review it has all the details of use

Garry K

Garry KMetropolitan Adelaide, SA

  • 4 reviews

If switching from a blade don't waste your money

published

Bought from Amazon a month ago. Amazon service a d price were great. The shaver on the other hand is a total disappointment. Bought it to shave head and face. Blade shave took 1-2'minutes. Phillips takes 5-10 mi s, dry or wet and often needs a redo for another 5 mins. Could not tackle a 3 day growth without difficulty. Hard to clean properly unles sz you remove th ed blade head. Washing under a hot water tap at full flow does not cut it. Definitely NOT RECOMMENDED.

Purchased in October 2019 at Amazon for $300.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Causes Irritation No
Caused Razor BurnNo
Performance
Shave Closeness
Wet Shave
Dry Shave
Battery Life
See all answers
1 comment
Philips
Philips S.Philips
Men's Electric Shavers

Find out how Philips Series 9000 SensoTouch compares to other Men's Electric Shavers

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Jed51

Jed51Greater Melbourne (Metropolitan), VIC

Waste of Money

published

I purchased the 9000 series shaver in August 2018. After attempting to obtain a close shave for three months I reverted to my original Senso Touch shaver which shaves much closer than the new one. Also the cleaner is a waste of time and money. It is just as easy to dismantle the blades and wash it manually.

Purchased in August 2018 at David Jones for $414.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Causes Irritation No
Caused Razor BurnNo
Performance
Shave Closeness
Wet Shave
Dry Shave
Battery Life
See all answers
1 comment
Philips
Philips S.Philips
Danga

DangaSydney, NSW

Poor Quality Shaver Philips Really disappointing

published

I have used Philips Shavers for 35 years and this is the worst quality shaver I have ever owned. It just does not shave as quick or as good as previous shavers I have had from Philips. I purchased new blades thing the original blades may have been lemons but the new blades are no better. Very disappointing Philips. I am looking for a new shaver and may not buy a Philips shaver again..

Purchased in January 2017 at Shaver Shop.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Causes Irritation Yes
Caused Razor BurnYes
Performance
Shave Closeness
Wet Shave
Dry Shave
Battery Life
See all answers
4 comments
Philips
Philips S.Philips
Danga
Danga

I am happy for you to contact me on 0408463714. Really not happy with the quality of the shaver and the second set of blades.

Danga
Danga

Silence from customer service...

IrishPat

IrishPatCanberra 2600, ACT

  • 7 reviews
  • 1 like

Great unit but you pay for it

published

Very nice unit, super close shave I keep on cleaning it after every use (it is wet and dry) and then dry it out. Dont want face oil to kill the blades early as they're expensive to replace as well. Not cheap but excellent. Replaces a lesser previous philishave

Purchased in July 2019 at shavershop for $330.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Performance
Shave Closeness
Wet Shave
Dry Shave
Battery Life
See all answers
Kingy812

Kingy812Greater Melbourne (Inner), VIC

Doesn’t worth for the price

published

The shaver itself is great, however the smart clean system is waste of money. Use the shaver for just over 2 years and less than 5 time of smart clean system used. The clean system already had problem with pumping up liquid to clean the shaverhead. Brand new cartridge and problem not solved. It seems like I have spent $500 for the shaver itself.

Purchased in December 2016 at Shaver Shop Online store for $500.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Causes Irritation No
Caused Razor BurnNo
Performance
Shave Closeness
Wet Shave
Dry Shave
Battery Life
See all answers
1 comment
Philips
Philips S.Philips
alexxmc77

alexxmc77Sydney, NSW

  • 2 reviews

Cut-throat quality shave (close as a razor), amazing cleaning system, best product I’ve ever used

published

Purchased in May 2019 at Shaver Shop Online store for $299.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Causes Irritation No
Caused Razor BurnNo
Performance
Shave Closeness
Wet Shave
Dry Shave
Battery Life
See all answers
2 comments
Philips
Philips S.Philips
alexxmc77
alexxmc77

Oh thank you for reply!
Absolutely love it, and great that Philips reads and replies here :)

John and Sue

John and SueVictoria

  • 4 reviews

to buy Phillips or not to buy

published

Have owned 3 phillips shavers over 40 years and find the replacement cost of the shaver head disgustingly expensive. My shaver has stopped charging and I am faced with buying a replacement shaver. I am concerned with the reviews i read here. Most are very negative. I also have a Braun which is 30years old and still going strong but I find the phillips a more comfortable shaver on my face.

Purchased in March 1989.

1 comment
Philips
Philips S.Philips
Men's Electric Shavers

Find out how Philips Series 9000 SensoTouch compares to other Men's Electric Shavers

Know better, choose better.

Compare all
Dodzee

DodzeeSydney Surrounds, NSW

  • 30 reviews

The worst shaver ever

published

I have been using a Philips shaver for the last 50 + years and this S9000 series is the worst, most expensive shaver ever. It does not do anything except leaving a lot to be shaved.
So don't waste your $500.00 on such a shaver and go for a cheaper one like I did in series 5000

Purchased in January 2019 for $499.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Causes Irritation Yes
Caused Razor BurnYes
Performance
Shave Closeness
Wet Shave
Dry Shave
Battery Life
See all answers
3 comments
Philips
Philips S.Philips
Dodzee
Dodzee

Hi
thanks for your comment and I have already found an S5000 series shaver which is a much better shave than the S9000 shaver and I already mention it on this site plus at $140.00 is miles more affordable

Philips
Philips S.Philips
Carl

CarlSydney, NSW

  • 2 reviews

my best shaver ever

published

After almost 3 months of use, I am very confident to recommend this shaver. I used Braun Series 9 for a while before, personally I choose Philips S9000 Prestige one with 4 clear points:
1. Braun sometimes pulls hairs out, it feels terribly pain. This is the main reason I returned it back.
2. Braun will get hot very quick if you use dry shave.
3. Braun has much more noise than Philips
4. Philips is more quality built and feels "prestige" lol
Both achieve very similar smooth result. Philips is very quite and easy to use. It requires charge once over 3 weeks with daily use.

Purchased in November 2018 at Shaver Shop Physical store for $399.20.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Causes Irritation No
Caused Razor BurnNo
Performance
Shave Closeness
Battery Life
See all answers
Marko

MarkoSouth East Queensland, QLD

  • 5 reviews

The best shaver so far and great customer service

published

I have purchased this shaver a little more than a year ago. It shaves very close and doesn't cause any irritation. Wet or dry shaving - irrespectable. I tend not to shave as often during weekends and holidays so sometimes it has to battle up to 5 day old beard. Still I feel that it does the job exceptionally well. Battery life is enough to get me through two weeks (I shave every other day).

Now the best part - customer service. My cleaning station have started to leak. I have reached out to customer service and they have offered to sent new one. Have received it and it works perfectly.
Very happy customer overal. This is my third Phillips shaver and I will remain loyal customer.

1 comment
Philips
Philips S.Philips

Hi Marko, thanks so much for sharing your experiences with the shaver here. It's great to hear you've been happy with both the performance of the shaver and our Customer Care team!

Kind regards,
The Philips Australia Team

Worst excuse for a shaver EVER!

published
2 comments
Philips
Philips S.Philips
Alex
Alex

Thank you for your reply I will get in touch

LeoNeo

LeoNeoWollongong

Closest Electric Shave Ever

published
1 comment
Philips
Philips S.Philips
JNodar

JNodarSpring Farm NSW 2570

  • 31 reviews

So Far So Good

published

Bought the Philips 9111-12 electric shaver (discontinued model) at a reasonable price and was hoping it would not be a dud. well, to my surprise, this little guy does a great job for my short but stubbornly strong beard. The charge is really fast. It sits well in my hand and it is easily transferred from left to right hand for easy shaving. Cleaning is a breeze. For me, (might be different for others) wet seems to work better (I use a foam). Only con - it has no stand, so I let it dry after I clean it with water and after it is dry I place it in my drawer. Overall, if it lasts the 2-year warranty or more I got more than my monies worth.

1 comment
Philips
Philips S.Philips
Men's Electric Shavers

Find out how Philips Series 9000 SensoTouch compares to other Men's Electric Shavers

Know better, choose better.

Compare all
Timo

TimoMildura

  • 2 reviews

Too expensive, not good value

published

Blades go blunt too quickly, I only shave every 2nd day and still the blades are almost useless after 6 months.
It’s a pity because recommended blade change is every 2 years??? Blade replacements are far too expensive!
I gave up and bought a Braun

1 comment
Philips
Philips S.Philips
Sam12

Sam12AU

  • 14 reviews
  • 5 likes

Expensive replacement shaver heads.

published

The Philips 9000 shaver gives a reasonably close and quick shave. Cleaning is easy. The shaver heads last 1 – 2 years and then need replacement (otherwise, the blunt shaver heads give a poor shave). The replacement shaver heads are ridiculously expensive, currently costing $89.95 per set. You can get a entry-level Philips shaver for this price. This is price gouging at its worst. The manufacturing cost is probably a few dollars. Would recommend looking at cost of replacement blades when considering your new shaver purchase.

3 comments
Philips
Philips S.Philips
Sam12
Sam12

The price of consumables (e.g. new blades) is a serious consideration for many buyers when considering the purchase of a new shaver. I will certainly be looking into this with my next electric shaver purchase.

Philips
Philips S.Philips
Juz

Juz

  • 2 reviews
  • 1 like

Worse razor i have ever used

published

I have used a cheaper phillips razor which cost me around $65. After many faithfull years of great service and pretty good shaves I decided to spead up on a top of the range model razor again from Phillips. A Pillips 9000. The sales person assured me it was a great shaver with multipull cutting angles. So because i was so happy with my old razor, a cheaper Phillips i spent the $300 odd dollars on this razor whick was on special. Worse thing i ever done hardly cuts a nights grow of my face no matter how long i shave for. I'll never buy another phillips again. And you my say did i give it a fair chance. Well is a year and a half a long enough chace. Thumbs down to this crappy Phillips 9000 razor.

4 comments
Philips
Philips S.Philips
Juz
Juz

Thanks i will ring customer service, and see what they have to say.

Juz
Juz

Well i have to say thumbs up to Phillips. They seen i was unsatisfied and customer service helped me sort things out. They sent a new type of blade to try out in my razor. works great now. I love it so much. Thanks guys

Very Very Poor

published

Purchased shaver 16 months ago and gives a very, very poor shave.
I have been told by the "Shaver Shop" I need a new head @$89.00 and they only last 2 years. Why was I not told this when I purchased the shaver??? Very expensive shaves when you pay over $300 for shaver.
Will no longer purchase Philips or shop at "The Shaver Shop" again.This is the first time I have been so worked up about a product to complain. I have gone back to my old shaver (Philips) I had for 12 years without any problems, just wearing out .... no head or blade change!!!!

Starts out good but cuts poorly after time

published

I got my Phillips 9000 for Christmas 2017. My first electric shaver. It cut great for a few months but now after only 6 months it is a struggle to get a close shave.

2 comments
Philips
Philips S.Philips
Moe
Moe

The unit is new (Christmas 2017) and I have not removed the blades and I have cleaned it in the cleaning unit. The blades appear to be dull after only 6 months use. The cost to replace the blades $80 would buy me a lot of disposable razors.

Moe

Page 1 of 6

Questions & Answers

Franco D.

Franco D.asked

Hi. My Philips Smartclean system charges the shaver but after a few minutes it beeps continually. I changed the liquid and unplugged it but it still does the same thing. The result is the shaver is only partially charged after 3 hours of beeping. Please help.

1 answer
Philips
Philips S.Philips

Hi Franco,

Thanks for flagging this here. That doesn't sound quite right, and we'd like to have a closer look into this for you. We recommend reaching out to us directly on 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand.

Looking forward to hearing from you. :)

Kind regards,
The Philips Australia Team

Justin K.

Justin K.asked

I.v just bought my phillips 9000 series shaver. The cleaner isn't switching on. I see at the back of the cleaning device there is a space for a power adapter but this wasn't included in the box. Shouldn't i have got this in the box?

3 answers
Danga
Danga

Honestly, I don’t think my next shaver will be anything other than a cheap one as a mate bought one off eBay and it works better than my pricey Philips.

Jed51
Jed51

The power cord should have been included but keep in mind that only one cord comes with the purchase. It fits both the cleaner and the shaver.

Philips
Philips S.Philips

Hi, Justin. Thanks for your message. We're sorry to hear that you've issue with your shaver. We can imagine how inconvenient this must be for you as the cleaner isn't switching on. Could you please reach out to us on Facebook/Twitter, so we can have a look for you. You can also reach us directly at: AU 1300 363 391 or NZ 0800 658 224. We look forward to your response.

Kind regards,
The Philips Australia Team.

winnie

winnieasked

S9311/27

can you tell me what is the different S9531/27 and S9311/27?

1 answer
Philips
Philips S.Philips

Hi Winnie,

Thank you for your interest in our shavers. You can find the difference in the specifications of our shavers, via this link: https://www.philips.com.au/etc/philips/b2c/compareproducts.html?locale=en_AU&catalog=CONSUMER&ctn=S9531/26,S9211/12.
We hope this helps! If you have further questions, please feel free to contact our Consumer Care team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST).

Kind regards,
The Philips Australia Team

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