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Philips Soleplate Cleaning Stick GC012

Philips Soleplate Cleaning Stick GC012

MPN: GC012
3.3 from 12 reviews

Reviews

Review distribution

5 star
6
4 star
0
3 star
1
2 star
1
1 star
4

Wow! It really works

published

I didn't think it would work on my soleplate as it was pretty dirty. But it worked within seconds and I now have a sparkling clean soleplate. Does have a nasty odour, but worth it for the results.

1 comment
Philips
Philips S.Philips

It's great to hear the cleaning stick was able to do the job. Have a nice day, Claire.

Kind Regards,
The Philips Australia Team


Toxic iron cleaning stick

published

After not being able to find my old White King iron cleaner I finally found a replacement, or so I thought. What a disappointment! Toxic fumes during the cleaning, toxic fumes after the process. No ingredients listed either. After all this, read the Phillips PR department joke about the issue when refusing to answer someone's question as to the ingredients. Their reply was "top secret" and a

1 comment
Philips
Philips S.Philips
Zoe

ZoeSydney

Toxic fumes - avoid this product.

published

The fumes omitted from this product were overwhelming and smelt so toxic. The fumes made me cough for hours and I still feel sick after using the stick this morning. This product cannot be safe - I want the manufacturer/distributer to address the questions consumers have about the dangers of the fumes.

1 comment
Philips
Philips S.Philips
Allyson A

Allyson ADarling Downs, QLD

Instructions for use

published

Hi - can someone please tell me how to use the cleaning stick as the instructions on the pack are next to useless. Do you apply the stick to a hot iron? I tried this and then wiped the iron with a slightly damp cloth but it made no difference at all - very disappointed!

1 comment
Philips
Philips S.Philips

Ben W

Ben WSydney, NSW

  • 6 reviews
  • 6 likes

Beware of Fumes!!!!!!

published
1 comment
Philips
Philips S.Philips

Really works

published

Finally a product that does what it claims. I thought price of $8.00 a bit too much but at least it did the job. would like to know what the ingredients in it are, did have a strong smell.

1 comment
Philips
Philips S.Philips

That's top secret, Chloe! ;) Great to hear it did its job. Have a nice day.

Kind regards,
The Philips Australia Team


Kerry S

Kerry SSydney, NSW

  • 3 reviews
  • 4 likes

Thought I had ruined my iron!

published

I 'just' caught a dress because I had the iron too hot. Tried a few on line suggestions for getting the melted fabric off the soleplate of the iron - no good. Thought this was the end of a very good/expensive iron. Searched a bit deeper and found a link for this product. Initially had trouble finding it in the shops, but today I managed to buy one. Within 15 minutes of being home my iron was back to brand new - love it and couldn't be happier. Thank You Phillips!

3 comments
Philips
Philips S.Philips
Kerry S
Kerry S

Me too but just to clarify - not sure that happy and ironing should be in the same sentence

Philips
Philips S.Philips

Ande

AndeAdelaide

  • 2 reviews

Does the job :)

published

I bought this product to save my new Philips Azur Performance plus Iron (great iron)

The soleplate became sticky (my fault) The cleaning stick worked a treat now the plate is as good as new.

Tip: do small spots at a time and be mindful of not getting excess into the steam holes.I held the iron on its side and in a downward position to make sure I did not have problems. I never had lasting smoky fumes, I used the steam function on a piece of material after and now the iron is great.

1 comment
Philips
Philips S.Philips

Good to hear you like the soleplate, and the cleaning stick. ;) And thank you for the tips, might be useful for others!

Kind regards,
the Philips Australia team.

y2kdisease

y2kdisease

  • 7 reviews

Saved my new expensive iron!

published
1 comment
Philips
Alex S.Philips
Siobhan S

Siobhan S

  • 12 reviews
  • 8 likes
  • Verified purchase

Ruined my iron

published

This stick did clean my iron's soleplate, but while cleaning it emitted disgusting, smoky fumes which filled my whole house. Now every time I turn on my iron it emits the same fumes, which are so strong and foul I can't use my iron anymore. I have tried everything to try and clean it but the wax from the stick must have left some kind of residue on my iron. I called Philips customer service but they refused to help. Thanks Philips for ruining my $120 iron.

4 comments
Philips
Philips S.Philips

Hello, sorry to hear about the difficulties you’ve experienced. Can you contact us on philips.product.review@philips.com along with your contact details, we’d like to get in touch and see if we can help you or call us on 1300 363 391.

Siobhan S
Siobhan S

Just a note that Philips Australia never got back to me on this issue.

Philips
Philips S.Philips

Hi Siobhan, our apologies for the delay. We've sent you a private message and will pick this up there. Thank you for bearing with us so far, it's appreciated!

Kind regards,
The Philips Australia Team


vfilweb

vfilweb

  • 4 reviews

It works...but beware the fumes

published

I too used this stick on my Tefal soleplate, and it made it really clean. However, I wasn't prepared for the foul smelling fumes that the product gave off when applied to the warm sole plate. The instructions do not warn you about the fumes nor do they say what is in the cleaning stick so am left wondering if the fumes are harmful.

1 comment
Philips
Philips S.Philips

Rose

RoseBlacktown

  • 5 reviews
  • 1 like

Fantastic Product

published

I had a problem with the black soleplate of my Tefal iron and it's so terrible it smudges off on the clothes. I tried scrubbing the soleplate with metal scourer, watching youtube tutorials how to remove the dark soleplate and nothing helped. My last resort was this small stick and hoped it will work because I don't want to buy a new iron because Tefal is a bit expensive and it's only 2 yrs old. I followed the instructions and voila! The black stain vanished as if it was never there. I felt silly doing all of those stuff, when there is this great product that is cheap, small and effective. This gem saved me heaps of cash from not buying a new iron. Thank you.
Cheap and really works
None

Questions & Answers

Zoe

Zoeasked

Are the fumes omitted when using the cleaning stick harmful? I felt like I was choking as I was breathing them in and I feel sick and generally unwell now. Please can we have an answer to this?

3 answers
Ben W
Ben W

They’re so toxic smelling aren’t they Zoe! This exact thing happened to me and I was surprised there was no warning on the packaging. I had to air the entire house out.

Allyson A
Allyson A

Really?? I don't recall the fumes being very noticeable at all.......very strange.

Philips
Philips S.Philips

Hi there Zoe,

This is something we don't want to take lightly and it deserves to get looked into. We hope you're OK now? We'd like to forward this to our product specialists, so they can investigate this further. Would you mind sharing your phone number and email address via Private Message? We'll then make sure someone of our product team will look into this at the earliest.

Kind regards,

The Philips Australia team


Allyson A

Allyson Aasked

Can someone please tell me how to use the cleaning stick? The instructions on the back of the pack are next to useless. Do I rub the stick onto a hot iron? I tried this and then wiped it over with a slightly damp cloth but it did absolutely nothing at all - very disappointed!

1 answer
Philips
Philips S.Philips

Hi Allyson,
thank you for reaching out to us. Please find the instructions for the Soleplate Cleaning Stick here: https://www.download.p4c.philips.com/files/g/gc012_00/gc012_00_dfu_eng.pdf
Please let us know if you have any further questions. We're happy to help!
Kind regards,
The Philips Australia Team


vfilweb

vfilwebasked

Hi, are you able to tell me whether the fumes that are released by the cleaning stick when it is applied to the warm sole plate of the iron are harmful?

2 answers
Rose
Rose

I cleaned the iron plate in an open area that is well ventilated. I took precautions because it is still a cleaning product and you are melting it, therefore releasing the fumes. Just go to the Philips website and contact them for more enquiries about their product.

Ben W
Ben W

A very valid question after a traumatising experience with this product today... intersting to see no response from Philips and no precautions on the product itself advising to use in a well ventilated area.


Get an answer from our members and Philips representatives

Details

CategoryFurniture, Fabric & Metal Cleaners
Price (RRP)7.95
Release dateFeb 2013

Visit official website
  • GTIN13: 8710103519317
  • MPN: GC012

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