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Philips Sonicare DiamondClean Smart
HX9954/56 (Luna Blue), HX9924/06 (White), HX9911/07 (White)
RobertGreater Melbourne (Metropolitan), VIC
- 6 reviews
- 5 likes
- Sonicare DiamondClean Smart
- Verified purchase
Dreadful Delivery & Value for Money
Bought brush for about 400 dollars which included spare brushes, which as you could imagine, soon needed replacement.
Ordered a set of 3 for over 40 dollars, which took over a month to arrive!
The first Sonicare DiamondClean brush we had lasted about 2-3 years before it no longer worked, and Philips neither had parts or repairs for it.
The brush itself does a good job, but it is a pity that Philips uses such unreliable technology and is so greedy charging so much for just three plastic brush head replacement.
My opinion is that the Philips Sonicare DiamondClean is not worth the money
1 comment
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ELLEGreater Melbourne (Inner), VIC
Amazing Product
I purchased this product HX9954/56 sometime 2018. Cleaning teeth well has never been that easy before. Lately I noticed some loud vibration noise. I decided to contact the care centre. Thanks to Ivan & Karen A, I was told that warranty is still valid, and they will sending a replacement. The whole process was quick and easy.
Purchased at David Jones.
1 comment
Philips S.Philips
Hi Elle,
Thanks for sharing your experience. It's great to hear you're a happy Sonicare user. :) It's a pity that your Sonicare was displaying some issues, but luckily everything was solved by our co... Read more
lleagues. Hopefully you'll have a long and happy Sonicare marriage from now on.Similar opinion? Write a review on ProductReview.com.au!
Matthew
- 2 reviews
- Sonicare DiamondClean Smart HX9954/56 (Luna Blue)
- Verified purchase
Caused Enamel wear on tooth and at routine checkup, dentist advised to stop using this ASAP
I purchased one of these 5 months ago and even though I've used it properly, Philip's promised oral care ended up being the opposite and apparently could have led to major issues if I'd kept using it. What's worse is that I called the customer care team and they wanted me to pay to 'go to a doctor to get scans' to send them before they would even have anyone look into it. (I knew they meant dentist but it was such a cop-out as 1. you can't 'scan' the enamel I think, and 2. it means they what me to shell out over $120 just so they will look at ...Read more
it and take it seriously.) The rep was nice but the company policies don't care about customers at all, even when we trusted them enough to buy the apparently highest quality product they had. After calling Myer after, the rep said due to Philips' return policy, they highly recommended I lodge an official complaint against them with Consumer Affairs.. which takes even more time. Such a poor experience, AVOID PHILIPS. I know after this experience, from having a preference for their products, I will actively avoid as they don't even (actually) care about their customers when the products are not as advertised and go on to actually cause health issues.Purchased in July 2019 at Myer for A$375.20.
Similar opinion? Write a review on ProductReview.com.au!
Find out how Philips Sonicare DiamondClean Smart compares to other Electric Toothbrushes & Flossers
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JeromyNORTH JOHNSTONE
- 4 reviews
- 1 like
Very happy with this product!
While this is not a cheap product it's probably worth the expense. If it helps to improve my overall dental hygiene / health then it's worth the investment.
The app is helpful to encourage you to adopt good habits, though I'm not sure how accurately it tracks movement
1 comment
Philips S.Philips
Hi there,
Many thanks for taking the time to write this here. We're happy to hear your Sonicare has helped to improve your dental health. ... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ProductReview.com.au!
HEATHERROUGHIT
- 4 reviews
Great Value for a Great Toothbrush
This toothbrush is amazing! I have sensitive teeth and was afraid the brushing will be too aggressive when using any function other than Sensitive. After trying, I can say I use all functions with no issues. My teeth feel clean and polished and this feeling continues for much longer than when using my previous toothbrush.
The design of Philips Sonicare DiamondClean (Rose Gold in my case) is also beautiful and the brush handle assures a nice grip. Box contains all noted items, however, the plug is an EU one rather than a UK one, but you can e...Read more
asily buy an adapter. All in all, I have only been using Sonicare for a couple of weeks, but so far - it has been perfect. Not to forget the price is less than half the RRP, which makes this purchase even better. Highly recommended.Similar opinion? Write a review on ProductReview.com.au!
- Sonicare HX9924/06 (White)
- Verified purchase
This product is very good and keep my teeth in a very good condition.
It is very good and keep my teeth in a healthy condition and the most important feature is I can check the cleaning status from my app. I need charge it in once a week
1 comment
Philips S.Philips
Hi Jasmine,
We're glad to hear the Sonicare has been working so well for you. Thank you for sharing this with us. Happy brushing. ... Read more
Kind regards, The Philips Australia Team.Similar opinion? Write a review on ProductReview.com.au!
EllenMBrisbane
- 4 reviews
- Sonicare DiamondClean Smart HX9954/56 (Luna Blue)
- Verified purchase
Great performance - the best to compare with any electric toothbrushes I had (Philips and non Philip
We had several Philips Sonicare models in the past years.
This one with no doubts is the best in terms of the actual performance of the toothbrush.
This is the main plus of all these particular set of new models.
The rest of the features like an ability to communicate with the mobile device is from mine point of view a little bit premature (however it is definitely the right way to go!). Would be nice if the algorithm behind censors could workout more precise the real place where the brush head is working (currently it is only defining up...Read more
1 comment
Philips S.Philips
Hey Ellen,
Good to see you've taken the time to your thoughts and opinions on the Sonicare here with us. We're happy to read the Sonicare has been a valuable addition to your dental care routine. And... Read more
of course, there is always room for improvement, so your feedback is surely appreciated. Happy brushing!Similar opinion? Write a review on ProductReview.com.au!
LizzyAuckland
- 2 reviews
- Sonicare DiamondClean Smart HX9954/56 (Luna Blue)
- Verified purchase
Coolest toothbrush ever
A bit pricey, paid a fortune to get this product, but so in love with it. so Pretty. Tried with my airfloss, I think I might not need to see a dentist for a very long time. Highly recommended
Similar opinion? Write a review on ProductReview.com.au!
MarleeBRIGHTON;QLD
- 2 reviews
Great investment
After spending so much money on manual toothbrushes, I was constantly being disappointed with the quality. Barely lasting a couple of weeks before going to the bin, I decided to invest in a good quality electric toothbrush to help save some money in the long run, but also maintain my nice smile,improve my dental hygiene and cleanliness of my mouth. I noticed a massive difference within a week of using my diamond clean smart tooth brush and the overall quality of my smile and cleanliness of my mouth has improved immensely and it’s encouraged me ...Read more
to continue with a strict dental routine everyday. I feel so much more confident within myself now that I can see results from just changing up and creating a stricter routine and investing in good quality “tools”.1 comment
Philips S.Philips
Hi Marlee,
This sounds great! Many thanks for sharing your review with us and our other potential customers. We think they can learn a lot from your experiences. :) We love hearing this even made you... Read more
more confident, that's a great compliment! Please don't hesitate to contact us if you have any questions.Similar opinion? Write a review on ProductReview.com.au!
Find out how Philips Sonicare DiamondClean Smart compares to other Electric Toothbrushes & Flossers
Know better, choose better.
Questions & Answers
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Details
Philips Sonicare DiamondClean Smart HX9911/07 (White)No reviews yet | | ||
|---|---|---|---|
| Category | Electric Toothbrushes & Flossers | Electric Toothbrushes & Flossers | Electric Toothbrushes & Flossers |
| Price (RRP) | A$429.00 | A$429.00 | A$439.00 |
| Purpose | Brushing | Brushing | Brushing |
| Features | Charging Case, Mobile App, Smart Sensor, Timer and Travel Case | Charging Case, Mobile App, Smart Sensor, Timer and Travel Case | Charging Case, Mobile App, Smart Sensor, Timer and Travel Case |
| Battery Life | 14 days | 14 days | 14 days |
| Brushing / Flossing Modes | 4 | 4 | 4 |
| Brush Heads / Flosser Tips Included | 1 | 1 | 1 |
| Colour / Finish | Luna Blue | Whtie | Lunar Blue |
| Battery | Internal | Internal | Internal |
| Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) |
- MPN: HX9924-06
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Philips S.Philips
Hi there, Robert, thank you for taking the time to share your feedback with us. We regret to hear that you were not satisfied with this product. If there is anything we can do for you, please feel fre... Read more
e to get in touch with us directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Fridays: 7:00 am - 7:00 pm EST. We will be happy to help. Hope to hear from you soon! Kind Regards The Philips Australia Team