Philips Sonicare AirFloss Pro/Ultra
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Reviews
They were great then they died.
Sonicare AirFloss Pro/UltraI absolutely love this product but after 3 purchases I have stopped wasting my money. When the air flosser works it’s the best product on the market. My teeth and gums have never been healthier. But the air flosser just dies for no reason. My last one died after two short months.
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This product works great at the beginning.
Sonicare AirFloss Ultra HX8431/03 (Black)My dentist recommended this product. I purchased it even though it was on the higher price side. I really believed it did a great job cleaning to start. Lights started flashing and would not charge anymore. After reading other reviews I see others had the same problem.
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Started well, but has not lasted
Sonicare AirFloss Ultra HX8431/03 (Black)This was a great appliance for flossing until it started to flash its lights and stop recharging. No longer working as expected after less than 6 months. The device does do a great job and is easy to use, this particular item may have a fault.
The Phillips support team have been very good in resolving the problem. After calling the support number, I was given details about how to claim. Despite some technical issues, the company promptly sent a replacement flosser. Thank you Phillips Australia.
Hi Jenko, thank you for your review. We regret that you ran into an issue with your beloved AirFloss Ultra after only a short 6 months of use, but we're glad to hear that you've quickly been sent a ne
... Read morew device by our colleagues. Thank you again for sharing your thoughts on the AirFloss and on our service. It is highly appreciated. We wish you a good week. Kind regards, The Philips Australia Team
Good, but unfortunately not what I wanted
Sonicare AirFloss Pro/Ultra HX8491/03 (Bundle Pack, Black)This is definitely a massive step up from an Oral -B electric toothbrush I bought about 10 years ago and gave up on because it was ridiculously loud! The Philips is obviously audible but very acceptable and boy, do your teeth feel smooth afterwards! Even after just a week there is already a visible difference as well, especially around the metal wire I have behind my front teeth where I could never clean properly.
Unfortunately I didn't buy what I was actually after because of the incompetence at ShaverShop. The pressure sensor was a must have
... Read more feature for me and the brush pacer much preferred to the quad pacer but unfortunately this model has neither. I bought it in a bundle (HX8491/03) with the airfloss ultra (which is another whole new great experience in itself!) but it's rather hard navigating all the slightly different models and unfortunately it's really hard to tell from the packaging what exactly is in it cause it doesn't specify model numbers or full feature list. The people at the actual shop were no help at all so I based my purchase on the Q&A and reviews on their website, which apparently also doesn't give accurate info (see pic). Also, when I opened everything up for the first time, there were fingerprints on the toothbrush handle already which I was definitely not very impressed with either. I charged everything for 24hrs as instructed and so far both are still going strong after mostly twice daily use for a week now without recharging. I'm a little bit concerned about the charging glass breaking one day as the toothbrush doesn't actually sit on the base without it, but it sure as hell all looks very flash! It has a 2 week 'training mode' (the intensity increases gradually after every full cleaning round) to get used to the vibration as well cause it's quite strong. I've been using sensitive mode however and I'm not quite sure it's compatible with that as it doesn't seem to increase, there's not a whole lot of info in the manual about functions.
Find out how Philips Sonicare AirFloss Pro/Ultra compares to other Electric Toothbrushes & Flossers
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Good for a complete clean
Sonicare AirFloss Ultra HX8331/02 (Pink)Clean, completes my dental care routine. I like how it gets rid of any parts missed with the toothbrush efficiently. Downside is it has stopped working with the charger and may be too strong sometimes that causes bleeding from tough food stuck in the teeth.
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does not last long
Sonicare AirFloss Ultra HX8332/12This item does not last long.very dissappointing from philips.One of the worse products produced by philips.The products are not worth it for the quality it is made with. Not buying again
Show detailsHi there,
Thanks for sharing your experience here. It's a pity to hear that you've run into some issues with your AirFloss, and we can imagine this must be quite frustrating. We'd like to see if there
Great piece of art
Sonicare AirFloss Ultra HX8331/01 (Grey)I have it purchased last week and it has been quite effective, easy to use. Quite happy of my purchase. It works very well and doesn't hurt gum. I found it quite effective.
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Good while it works
Sonicare AirFloss Ultra HX8431/03 (Black)I have enjoyed this flosser a lot more than the water pick as its not as messy and feels like it gives a better clean. I like the 3 shot button and is what i use it on. I only use water in this and don't have any urges to use mouthwash. But i only bought my flosser in December but it seems to now only 5 months old not to be working properly. It stopped working completely with on of the lights out but then an hour or so later was working again. But then goes back to not working again meaning you need to leave it for like and hour. So it's starting to be temperamental. Now my concern is warranty as if it works sometimes and other times not how do i prove this for a warranty.
Show detailsHi there,
Thank you for reaching out and sharing your thoughts. We're sorry to hear that you're experiencing issues with your Philips Sonicare AirFloss. We'd like to help you resolve this issue, so
... Read morewe recommend that you contact us via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). You can also reach us on 1300 363 391 (AU) or on 0800 658 224 (NZ)Hi have sent message on messenger and am awaiting a reply. Sent Wednesday night
Amazing
Sonicare AirFloss Ultra HX8331/02 (Pink)This product has assisted me to no end. My teeth feel incredible clean and look amazing!
The size is quite large, but it’s fine. I find it a little difficult to clean it once I have used mouth wash. The bubbles seem to stay in the tubing. It can take a little to clean it.
Apart from the slight difficulties I have, I would encourage everyone to purchase this item!
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It failed to work after a year otherwise it would have been good
Sonicare AirFloss Ultra HX8331/01 (Grey)I bought Sonicare airfloss in Myer in early 2019, it helps to floss in between the braces. But failed just after a year of use. I hope it is built to last
Show detailsHi Jie,
Thank you for taking the time to flag this to us. We apologize if we have not answered your phone call. There may have been some connection issues from our end. We would like to assist you now.
... Read more Sorry to hear that you are having some trouble with your beloved Airfloss lately. We would like to know if it has been fully charged. If not, we kindly ask you to charge it fully first before using. Also, once it has been charged, could you please let us know if you see any lights or indicators flashing? What color of lighting do you see, and how may lights are flashing? Once we have this information, we could proceed with your case. Thank you for your patience, and have a great week ahead! Kind regards, The Philips Australia Team
Received as a gift and will continue to use it
Sonicare AirFloss Ultra HX8331/01 (Grey)I got this as a gift and will continue to use it. It looks good and functions well. It is easy to clean and i can leave it out on the bathroom bench.
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Good product for teeth.
Sonicare AirFloss Ultra HX8331/02 (Pink)Useful. Highly recommend this product.I feel that my teeth are cleaner and fresher after using it.And Philips product has very good quality and east to use. I really enjoy using it.
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Find out how Philips Sonicare AirFloss Pro/Ultra compares to other Electric Toothbrushes & Flossers
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Perfect product
Sonicare AirFloss Pro/Ultra ProtectiveClean HX8424/10 (Black Bundle Pack)Philips sonicare protective care provides an easy way to clean my teeth every day. Especially the AirFloss. It is my first time to try AirFloss. I thought It might not be strong enough to remove sticky things on my teeth. However, my mind is blown. The Airfloss is perfect to clean my teeth up every day and night. It can reduce my time of cleaning my teeth comparing using conventional floss. I think this Philips sonicare is the only one I could use.
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I wouldn't recommend this product to any one; I had a bad experience.
Sonicare AirFloss Pro/UltraIntroduction
After purchasing the Philips Sonicare DiamondClean Black Electric Tooth Brush a few months ago after my partner convinced me to do so at a local Costco store; I was rather astounded by the price... and quite a lot for an electric toothbrush.
A few months passes, and my partner suggested an AirFloss; again after seeing it for the first time at Costco, I wasn't overly convinced about its capabilities; it really looked like a toy. Anyway, after my partner again twisted my elbow, I went along and bought it; it was a large box bundled
... Read more in a twin pack in white that also came with small pouches and additional accessories. Filling the AirFloss requires a bit of patience and finesse; especially lifting the transparent plastic cover on the same front size as the trigger and power button. If only I had an eye dropper which probably would have been cleaner? Instead, I had a large bottle of Listerine mouthwash and through its large black plastic lid, I poured the contents into it and carefully emptied it some of it into the very small hole on the AirFloss. I then proceeded to use it after consuming the very basic instruction in a multi-language booklet.Thank you for sharing your experience here. We're happy to hear you're enjoying the Sonicare toothbrush, however we understand you are a bit disappointed with the Airfloss. We want to thank you for yo
... Read moreur feedback, this will help us to keep improving our products! If you have any questions regarding your Sonicare products, please feel free to call us on: AU 1300 363 391 or NZ 0800 658 224. Kind regards, The Philips Australia Team
Total Game Changer
Sonicare AirFloss Pro/Ultra ProtectiveClean HX8424/10 (Black Bundle Pack)I love the Sonicare toothbrush...it is a total game changer.
It cleans my teeth so well whilst been super gentle on my gums (the regular brush I was using before this would always leave me with bleeding gums). I feel like it is faster than my clean with a regular toothbrush too - that might be just me but the electric clean compared to manual is such a timesaver.
My teeth look whiter and brighter and the only change to my routine for the past two weeks has been this toothbrush and airflosser.
One hundred percent worth the investment...the only negative it that the brush and flosser are too tall for my shelving unit so I need to leave them out on the bench but it looks ultra chic in the black so it is fine.
Show detailsQuestions & Answers
Hello. Is Sonicare Air Flosser HX8340/50 discontinued? Which model is most current? Is Phillips continuing to produce/promote any of it's Air Flosser products? Thanks, Rex
Hi Rex,
Thank you for taking your time to leave this review. We appreciate your interest in our Philips Sonicare Flosser. We suggest you reach out to our colleagues for further assistance. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards,
The Philips Australia Team
Can someone help me. My Air Floss HX8340 is no longer working. I have tried to charge it but nothing is happening. It is not very old. What should i do. Can i get another one . Thanks
Hi Rolie,
Thank you for taking your time to leave your feedback, and sorry to hear about the difficulties you’ve experienced with your Airfloss. May we suggest leaving it on charge for 24 hours uninterruptedly, on the working power outlet and away from metal surfaces that may interfere during the charging?
However, we are still happy to help you further! If you could call us on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST, we’d love to see how we can resolve this matter.
Kind regards,
The Philips Australia Team
wow. Thanks so much for your email. I live in Toronto, Ontario Canada and the site did not allow me to put that in.
I did everything that you said and still it is not working. I really like it and but about 30 attachments with it as i know they will eventually not have this model. Would it be possible to send it somewhere in Canada to get it fixed. That would be awesome. Thanks again. Rolie Carron Canada. p.s. if not i will send it to Australia so you can fix it . i really like it
Hi Rolie,
You're welcome! We're sad to hear the tips did not help. But our Canadian team will gladly help you out further! You can reach them at +1 (800) 682 7664 from Monday to Saturday: 09:00am - 09:00pm EST and Sunday: 09:00am - 06:00pm EST. They will be happy to help you out and hopefully get this sorted out.
Kind regards,
The Philips Australia Team
Hi does anyone know where i can get a replacement door for the water reservoir, mine has come off and i cant find one on ebay for this model?
Hi Annalisa.
Thank you for writing and sharing your current issue with your device. We are very sorry for your AirFloss. However, you landed in the right place for help! There is one way you can really solve this problem.
First, re-attach the reservoir door: the reservoir door can fall off the handle when the door hinges come off from the slots at the bottom of the reservoir opening. We recommend that you try to fit the reservoir door simply by placing the door hinges into the slots. You can find extra information in this link: https://www.philips.com.au/c-t/XC000002033/my-philips-sonicare-airfloss-reservoir-door-has-fallen-off
If the reservoir door hinges are broken or the door does not stay in place, a new door may be required. if that's the case, we're afraid you can only find it at retailers in Australia. We recommend that you do an online search for this part at online stores. If you can't, we'd love to hear from you and we'll try to find a way to help you. You can contact our team directly at 1300 363 391 (Australia) or 0800 658 224 (New Zealand) Monday through Saturday: 7:00 am to 7:00 pm EST. They will be happy to help.
Kind regards,
Philips Australia Team
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Details
Features:
The Philips Sonicare AirFloss Pro/Ultra combines air with mouthwash or water and sends a stream into your mouth as a way of dislodging particles between your teeth and cleaning along your gum line. It comes with a wide, angled nozzle which provides easy access to parts of the mouth that are harder to reach, a large liquid reservoir and guidance tips to glide along the gumline. There is a travel charger and 1 head included in the package.
Points of praise:
Reviewers loved that the product was easy to use and found it to be effective in cleaning between their teeth. The design is also sleek and compact.
To consider:
The Sonicare AirFloss Pro/Ultra could be too harsh for sensitive teeth, the price point is a drawback and a few users found that their air flossers broke after a short time.
 |  |  |  | |
|---|---|---|---|---|
| Category | Electric Toothbrushes & Flossers | Electric Toothbrushes & Flossers | Electric Toothbrushes & Flossers | Electric Toothbrushes & Flossers |
| Price (RRP) | $189 | $189 | $239 | $189 |
| Purpose | Flossing | Flossing | Flossing | Flossing |
| Features | Charging Case and Travel Case | Charging Case and Travel Case | Charging Case | Charging Case and Travel Case |
| Battery Life | 21 days | 21 days | 21 days | 21 days |
| Brushing / Flossing Modes | 5 | 5 | 5 | 5 |
| Brush Heads / Flosser Tips Included | 1 | 1 | 2 | 1 |
| Battery | Internal | Internal | Internal | Internal |
| Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) | 2 year(s) |
| Colour / Finish | White | Pink White | White | Black |
| Release date |
- MPN: 33381
- GTIN13: 8710103712886
Extra Information
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Hi Michele,
Thank you for taking the time to share your feedback on the AirFloss Pro/Ultra. We're very sorry to hear that all three of your devices have died over the years, we can imagine how disap
... Read morepointing this must be. We'd like to take a closer look and refer you to our product team for more information. You can reach them directly on 1300 363 391 (Monday - Friday: 9:00am - 5:00pm) for Australia or 0800 658 224 (Monday - Friday: 9:00am - 5:00pm) for New Zealand. They'll be happy to help!