Reviewer Photos & Videos
I have used an Oral B smart toothbrush for some years and found buying the matching smart brush heads almost impossible last year as they were no longer available anymore anywhere online or retail.
To replace it I bought a top of the line Philip’s Sonicare toothbrush and Air Flosser and have been really impressed by the improvements in oral cleanliness and ease of use. I brush my teeth just prior to showering while in the shower and the brush is fully water resistant for that purpose. The toothbrush gives clear audible and vibration feedback i...
Purchased in for $429.
DO NOT BUY if you plan on using it more than 2 years
Purchased a Sonicare HX9370 due to over brushing as I believed it was the top of the range electronic brush...only for it to not work after just over a year. Contacted Phillips support and was able to get a replacement which died again just after their 2 year warranty - this time support refused to take ownership and replace. For $269, you would expect this device to have some quality control. Do not recommend at all, all the reviews here confirm this device is NOT designed to last. Disappointing to say the least.
Purchased in at Shaver Shop for $269.
The only brand I would use.
I have used the Philips Sonicare toothbrush for many years now. Got the latest one end of August 2020, after my older more basic model finally gave way after many years. The battery must have finally died, as unfortunately the internal battery can't be replaced without replacing the whole set. That is my only gripe. Considering how expensive this toothbrush is, it would be great if the battery could be changed or serviced.
Despite this, the battery does last for many years. I share my toothbrush (with different heads of course) with my ...family, so, it does get it's use out of it. Using a manual toothbrush is really a thing of the past, and it isn't until you use one of these, and realise how clean your teeth feels. I wish I also could splurge out on the AirFloss. But at least I can have the best of toothbrushes.
Purchased in .
Love it! But I’m onto my 4th one. All dead a few weeks after 2 yr mark, except for the first one.
I love this toothbrush. My partner and I are long time users. But, the toothbrush never last past the two year mark. They all die around then. It’s really pricey to be replacing such a toothbrush every two years!!
The earlier version of this toothbrush seems to be of a better quality. My first ever toothbrush of this model lasted way longer than subsequent ones.
Works well for as long as it works
Purchased my 2nd 8 months ago. Like the first it worked really well, until it just stopped. Dead. Nothing. The first after 20 months the second after only 8 months.
Purchased in .
All 3 toothbrushes broken just after 2 years
When I first tried it, I loved it and bought all my family members 1 each. Just after 2 years, all 3 had stop working. Very expensive toothbrush to be replaced after 2 years. It is a common issue with these toothbrushes as reviews have shown. Read the negative reviews before buying.
Purchased in at Shaver Shop for $250.
Stopped working after less than 2 years
Compared with my.previous Braun OralB I thought the Philips Sonicare was about 80% as effective in terms of cleaning. Good battery life though, until it died after 20 months, started turning itself on and off in the middle of the night then died completely
Purchased in at eBay for $230.
Good but breaks down too quick
I bought one of these about 3 years ago. I'm on my 4th replacement. Honestly they just don't last. Philips does replace it no questions asked each time, but I would expect a produvct iyf this price to last for several years.
Purchased for $250.
Broken just over two years
Considering the price and the life of the toothbrush, I would suggest anyone who is considering buying this product buy an extended warranty. It is highly likely the brush would be broken just over two years life.
Having spoken to their livechat, I was told their toothbrush has been designed to last more than 5 years in a range of conditions. The battery included in this product has been tested to perform for at least 10 years.
That's really inconsistent with the real lifespan of their product.
Purchased at David Jones for $300.
Poor quality and not worth the price that you pay!
IMPORTANT - Don't just read the positive reviews! Read the negative ones too!!
Having now read the negative reviews, there appears to be a common issue whereby the brush just stops working. I had mine for just over 2 years and if your lucky yours will die just inside the warranty period and they may actually do something for you, however unlucky for me the brush died just outside of warranty.
After contacting Philips via social media and then receiving an email from their customer service rep, I was advised that since I was outside of warrant...y and being bound by their policy, the only thing they can offer is an 'ambassador discount'. Why would I want to spend more money on a product that is unlikely to last more than 2 years? For what they market as a premium toothbrush and for the money you pay, one would reasonably expect this product to last a lot longer than it has, and had I known this I would have gone with a competitors toothbrush and paid much less!
Purchased in at Shaver Shop for $269.
Amazing Customer Service
My Toothbrush stopped working after less than 2 years of operation. I was disappointed because while it was working I loved it. My disappointment turned around with the amazing Customer Service I received from Ruth over the phone 1-300-363-391. She was courteous, knowledgeable and I genuinely felt she's there to assist with my query. After lodging my problem, she assured me Philips will replace the handle, and I received it shortly after. Sometimes things brake and stop working, however the way I see it, the Philips Team managed to turn my experience around and I'm grateful for it. Such service makes the difference. Thank you.
Purchased in .
Had my toothbrush for 2 years and it stopped working. The lights come on after charging but power button doesn’t work after thoroughly cleaning it. Disappointing cost wise and environment wise to have to replace the whole thing but it wouldn’t be another Sonicare.
Purchased in .
quality doesn't match with price
The one i bought stopped working after just over 1 year and not even with every day usage. However I waited for a year to contact Philip as being overseas and only was told it can't be replaced due to outside warranty . Still feel disappointed with the product itself and the money spent and customer care received.
Purchased in .
Lasted 13 months
Lasted 13 months and started making a strange noise. Two days later stopped working. Not good enough for the price. Would recommend the Braun Oral B my partner has. Still going strong 5 years later.
Purchased in at Harvey Norman.
Pay $300 bucks and get only 2 years out of this poorly designed toothbrush
While the toothbrush was great (when it worked), I've had 2 handles since purchasing this:
- The first broke down, luckily, within the warranty period, and Philips replaced the handle.
- This replacement handle then broke down outside the warranty period, and Philips refused to admit there is a fault with the design of this product, despite numerous people reporting the same issue on this page. All they offered for you to purchase another one at a discounted price. Guess they have to make their money somehow. I have reported this issue to ACCC ...
Purchased in at Myer for $300.
Questions & Answers
I'm not certain what Sonicare has done in manufacturing its toothbrushes over the years, but they have seriously deteriorated in quality. I'm probably on our 7th toothbrush in less than 5 years with 5 of them a result of them not working properly. I continue to have a problem - the same problem - with the on/off button not working. I understand part of the problem is probably the toothpaste gunk that gets into and around the on-off button. Why in the world after 3 years of this problem doesn't Sonicare fix the problem by manufacturing them with a silicone sheath over the handle that covers the on/off button. I love the clean I get with a Sonicare but I'm now ready to give up. We have had these toothbrushes less than 2 years and after spending over $300 for 2 of them, they do not turn on. So I'm done - moving on to something else that does not come with such unnecessary frustration. Shame on Sonicare for not responding to this issue which obviously many, many people encounter every morning and night.
My sonic care won't turn on - when placed on the charger it is lighting up and blinking.
what does this mean, it is about 1 year old.
Mine refused to even light up also after about 1 year. Someone from philips suggested I do a factory reset which is:
After charging for 24 hrs, and while still on charge, press and hold down the star...
These Phillips toothbrushes are known the die after 1-2 years. It looks like your battery is not retaining charge. I had to replace some of the toothbrushes with new batteries. It requires solderin...g, so unless you are quite handy, I would suggest to call phillips and they will replace your toothbrush. There’s 2 years warranty on them. When the warranty runs out, save the money and buy the oral-b new design toothbrushes instead.
Hi there, Kelly.
Thanks for reaching out to us! We're sorry to hear this. Have you perhaps tried a factory reset? This can be done by charging it for 24 hours, and then press and hold the power button...
Our first Diamondcare lasted about two years. Our second was purchased in June 2019 - 14 months ago, and it appears to be dying. It runs for thirty seconds at a time - no exceptions - and only has two options available, “clean” and “white”. If you try to cycle past those two, they flash and it fully turns off. Instructions for resetting aren’t working, and it is indicating a full charge. What’s the solution, because this was an expensive toothbrush and it should last more than 14 months.
Agreed. I bought two with the other one still working ( not every day usage) for nearly 3 years actual usage would be just 2 years I dare not to buy replacement head being the quality so unstable I am...expecting it probably stop working any minute. Philips doesn’t seem to have assurance on such an expensive device. Disappointing service along with the quality
Thanks for taking the time to post this review. We're sorry to hear that you’ve had a negative experience with your Sonicare toothbrush. We can imagine this is a bit annoying to you. We wou...ld like to see how we can help. Is there any indication that your Sonicare is charging when it is plugged in? If no then we recommend trying a different outlet to see if that helps.
It's in the original charger. I also tried the charger from the old toothbrush. Nothing has changed. The toothbrush doesn't work and I need to make a warranty claim.
Get an answer from our members and Philips Personal Health representatives
This top-of-the-market premium product has a wide range of features. In addition to cleaning your teeth it has:
- 5 brushing modes - clean, sensitive, polish, white and gum care.
- 3 weeks of battery life in-between charges.
- Interchangeable whitening sonic power brush heads.
- Sleek charging glass - can be used for rinsing after brushing and looks at home on the bathroom counter.
- Travel case with USB charging.
- Up to 62,000 brush movements/minute.
- Timer & automatic stop after 2 minutes.
- Battery indicator.
- Slim and ergonomic handle.
- A matching smartphone app which can be used to analyse brushing habits.
Points of praise:
Reviewers felt like the product provided a really deep clean, they raved highly about the choice of different cleaning modes and appreciated the long battery life. In addition, those who travelled found the product to be easily portable.
Some reviewers found that their toothbrush broke very easily or only lasted 1-2 years - it is therefore recommended to get an extended warranty. There were also complaints about Phillips’ customer service in response to broken instruments. Phillips’ replaceable brush heads are more expensive than other brands.
|Category||Electric Toothbrushes & Flossers||Electric Toothbrushes & Flossers||Electric Toothbrushes & Flossers||Electric Toothbrushes & Flossers|
|Features||Charging Case, Timer and Travel Case||Charging Case, Timer and Travel Case||Charging Case, Timer and Travel Case||Charging Case, Timer and Travel Case|
|Battery Life||21 days||21 days||21 days||21 days|
|Brushing / Flossing Modes||5||5||5||5|
|Brush Heads / Flosser Tips Included||2||2||2||2|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Colour / Finish||Black and Pink||Rose Gold||Black||Pink|
- MPN: 6041 and HX9332-04
- GTIN12: 710103705147
Other Electric Toothbrushes & Flossers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.