16Philips Sonicare DiamondClean

Philips Sonicare DiamondClean

 Verified
16Philips Sonicare DiamondClean
4.1

273 reviews

PositivevsNegative
74% · 20345 · 16%

Sensitive Teeth/GumsYes · No
Build Quality
2.6
Value for Money
2.1
Ease of Use
4.3
Cleaning & Maintenance
3.8
Battery Life
3.5
Noise Level
3.5
3 week battery life
5 brushing modes
USB travel case
Smart app feature
Premium price
Brush heads are expensive to replace
Tends to break after 1-2 years

Reviews

273 reviews
Waz
WazSouth East Queensland, QLD8 posts
  Sonicare DiamondClean
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David
David
  Verified Sonicare DiamondClean
Ease of Use
  • Thumbnail
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Productreviewer
ProductreviewerSydney, NSW4 posts
  HX9362/67

My sonicare broke after 2 years and 2 months

My sonicare broke down after 2 years and 2 months just outside of warranty. I have contacted consumer care and they won't provide a replacement. I have told them I have financial problems and have been in hospital with covid and can't afford a new one. They offered 10 percent off but I cannot afford one after spending 300 dollars on this toothbrush. Please Philips can you send me a new handle. Show details
Ease of Use
Cleaning & Maintenance
Noise Level
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Cheng X.
Cheng X.Metropolitan Adelaide, SA
  HX9312/04
Ease of Use
Cleaning & Maintenance
Noise Level
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ALB
ALBSouth East Queensland, QLD11 posts
  HX9362/67

Great for a year then it breaks

I’ve had two of these now and both after a year have broken. They are super hard to keep clean under the brush attachment so you need to ensure you do this otherwise it gets all gross. Both after a year have had malfunctions in the on off button meaning they don’t turn off and will randomly turn on. Really annoying when you’ve bought 3 of these and all 3 have been thrown out, at $299 a pop I won’t be using Phillips again. (2 were mine, one was another family member) Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
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Jen
JenSydney, NSW
  HX9352/04

Stopped working after 8 months

While I did love this toothbrush, it is way expensive for a product that just doesn't last. I would never purchase again based on the fact that they don't last and the battery life just progressively gets worse. Don't recommend. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
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Roger
RogerPerth, WA35 posts
  Verified HX9372/04
Value for Money
Noise Level
Steven L
Steven LSydney, NSW
  Verified HX9372/04

DO NOT BUY if you plan on using it more than 2 years

Purchased a Sonicare HX9370 due to over brushing as I believed it was the top of the range electronic brush...only for it to not work after just over a year. Contacted Phillips support and was able to get a replacement which died again just after their 2 year warranty - this time support refused to take ownership and replace. For $269, you would expect this device to have some quality control. Do not recommend at all, all the reviews here confirm this device is NOT designed to last. Disappointing to say the least. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
leaf
leafSouth East Queensland, QLD14 posts
  Verified HX9362/67
Noise Level
JZZ
JZZ4 posts
  HX9352/49

Love it! But I’m onto my 4th one. All dead a few weeks after 2 yr mark, except for the first one

I love this toothbrush. My partner and I are long time users. But, the toothbrush never last past the two year mark. They all die around then. It’s really pricey to be replacing such a toothbrush every two years!!

The earlier version of this toothbrush seems to be of a better quality. My first ever toothbrush of this model lasted way longer than subsequent ones.  Show details

Value for Money
Ease of Use
Battery Life
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Andrew
AndrewSydney, NSW4 posts
  HX9372/04

Works well for as long as it works

Purchased my 2nd 8 months ago. Like the first it worked really well, until it just stopped. Dead. Nothing. The first after 20 months the second after only 8 months.  Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
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Vando
VandoGreater Melbourne (Metropolitan), VIC3 posts
  Verified HX9352/04

All 3 toothbrushes broken just after 2 years

When I first tried it, I loved it and bought all my family members 1 each. Just after 2 years, all 3 had stop working. Very expensive toothbrush to be replaced after 2 years. It is a common issue with these toothbrushes as reviews have shown. Read the negative reviews before buying.  Show details
Ease of Use
Cleaning & Maintenance
Noise Level
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Peter
PeterSydney, NSW3 posts
  HX9352/04

Stopped working after less than 2 years

Compared with my.previous Braun OralB I thought the Philips Sonicare was about 80% as effective in terms of cleaning. Good battery life though, until it died after 20 months, started turning itself on and off in the middle of the night then died completely Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
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Brisneylander
BrisneylanderSouth East Queensland, QLD5 posts
  HX9352/04

Good but breaks down too quick

I bought one of these about 3 years ago. I'm on my 4th replacement. Honestly they just don't last. Philips does replace it no questions asked each time, but I would expect a produvct iyf this price to last for several years. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
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A customer
A customer3 posts
  HX9362/67

Broken just over two years

Considering the price and the life of the toothbrush, I would suggest anyone who is considering buying this product buy an extended warranty. It is highly likely the brush would be broken just over two years life.

Having spoken to their livechat, I was told their toothbrush has been designed to last more than 5 years in a range of conditions. The battery included in this product has been tested to perform for at least 10 years.

That's really inconsistent with the real lifespan of their product.  Show details

Ease of Use
Cleaning & Maintenance
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Questions & Answers

Ricardo G.
Ricardo G. · Sonicare DiamondClean

What is the most effective way of cleaning the toothpaste that builds up and dries inside of the buttons? I try hot water while pressing the buttons, is there any kind of solution i can use to thorougly clean them?

Thanks.

Philips Personal Health
Philips Personal Health   DM   
Waz
Waz  
Frustrated
Frustrated · Sonicare DiamondClean

I'm not certain what Sonicare has done in manufacturing its toothbrushes over the years, but they have seriously deteriorated in quality. I'm probably on our 7th toothbrush in less than 5 years with 5 of them a result of them not working properly. I continue to have a problem - the same problem - with the on/off button not working. I understand part of the problem is probably the toothpaste gunk that gets into and around the on-off button. Why in the world after 3 years of this problem doesn't Sonicare fix the problem by manufacturing them with a silicone sheath over the handle that covers the on/off button. I love the clean I get with a Sonicare but I'm now ready to give up. We have had these toothbrushes less than 2 years and after spending over $300 for 2 of them, they do not turn on. So I'm done - moving on to something else that does not come with such unnecessary frustration. Shame on Sonicare for not responding to this issue which obviously many, many people encounter every morning and night.

Philips Personal Health
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Kevin D.
Kevin D.  
Philips Personal Health
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Kelly D.
Kelly D. · Sonicare DiamondClean

My sonic care won't turn on - when placed on the charger it is lighting up and blinking.
what does this mean, it is about 1 year old.

Andrew
Andrew  
Vando
Vando  
Philips Domestic Appliances
Philips Domestic Appliances   DM   

Details

Features:

This top-of-the-market premium product has a wide range of features. In addition to cleaning your teeth it has:

  • 5 brushing modes - clean, sensitive, polish, white and gum care.
  • 3 weeks of battery life in-between charges.
  • Interchangeable whitening sonic power brush heads.
  • Sleek charging glass - can be used for rinsing after brushing and looks at home on the bathroom counter.
  • Travel case with USB charging.
  • Up to 62,000 brush movements/minute.
  • Timer & automatic stop after 2 minutes.
  • Battery indicator.
  • Slim and ergonomic handle.
  • A matching smartphone app which can be used to analyse brushing habits.

Points of praise:

Reviewers felt like the product provided a really deep clean, they raved highly about the choice of different cleaning modes and appreciated the long battery life. In addition, those who travelled found the product to be easily portable.

To consider:

Some reviewers found that their toothbrush broke very easily or only lasted 1-2 years - it is therefore recommended to get an extended warranty. There were also complaints about Phillips’ customer service in response to broken instruments. Phillips’ replaceable brush heads are more expensive than other brands.

Compare all Philips Sonicare DiamondClean listings
CategoryElectric Toothbrushes & FlossersElectric Toothbrushes & FlossersElectric Toothbrushes & FlossersElectric Toothbrushes & Flossers
Price (RRP) $369$369$369$599
PurposeBrushingBrushingBrushingBrushing
FeaturesBattery Indicator, Charging Case, Timer, Tongue Cleaning and Travel CaseBattery Indicator, Charging Case, Timer, Tongue Cleaning and Travel CaseBattery Indicator, Charging Case, Timer, Tongue Cleaning and Travel CaseBattery Indicator, Charging Case, Timer, Tongue Cleaning and Travel Case
Battery Life21 days21 days21 days21 days
Brushing / Flossing Modes5555
Brush Heads / Flosser Tips Included2222
BatteryInternalInternalInternalInternal
Voltage 220 V220 V240 V220 V
Manufacturer Warranty2 year(s)2 year(s)2 year(s)2 year(s)
Colour / FinishBlackPinkRose GoldBlack and Pink
Release date
ManualDownload manualDownload manual
Awards 2023202320232023
  • MPN: 6041 and HX9332-04
  • GTIN12: 710103705147

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