16Philips Sonicare DiamondClean

Philips Sonicare DiamondClean

  • Verified company
4.1

273 reviews · Statistics

PositivevsNegative
74% · 20345 · 16%
Build Quality
2.6 (34)
Value for Money
2.1 (36)
Ease of Use
4.3 (35)
Cleaning & Maintenance
3.8 (35)
Battery Life
3.5 (35)
Noise Level
3.5 (31)
Sensitive Teeth/GumsYes (11) · No (20)
3 week battery life
5 brushing modes
USB travel case
Smart app feature
Premium price
Brush heads are expensive to replace
Tends to break after 1-2 years

Reviews

273 reviews
Waz
Waz South East Queensland, QLD · 8 posts

18 months and same failure twice

Sonicare DiamondClean
Philips Personal Health
Philips Personal Health · 
David
David
 · Verified

Philips Sonicare 9000 diamondclean

Sonicare DiamondClean
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
  • Thumbnail
Philips Personal Health
Philips Personal Health · 
Productreviewer
Productreviewer Sydney, NSW · 4 posts

My sonicare broke after 2 years and 2 months

Sonicare DiamondClean HX9362/67 (Pink)
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
Philips Personal Health
Philips Personal Health · 
Productreviewer
Productreviewer · 

I've already called several times and was not happy with the resolution
I would like a replacement handle
Please can you escalate my case

Cheng X.
Cheng X. Metropolitan Adelaide, SA

I think I am finally done after the 6th of the Diamondclean toothbrushes!

Sonicare DiamondClean HX9312/04 (Rose Gold)
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
Philips Personal Health
Philips Personal Health · 
Electric Toothbrushes & Flossers

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ALB
ALB South East Queensland, QLD · 11 posts

Great for a year then it breaks

Sonicare DiamondClean HX9362/67 (Pink)
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
Philips Personal Health
Philips Personal Health · 
ALB
ALB · 
Jen
Jen Sydney, NSW

Stopped working after 8 months

Sonicare DiamondClean HX9352/04 (Black)
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
Philips Personal Health
Philips Personal Health · 
Roger
Roger Perth, WA · 34 posts
 · Verified

Exemplary Cleaning

Sonicare DiamondClean HX9372/04 (Amethyst)
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
Steven L
Steven L Sydney, NSW
 · Verified

DO NOT BUY if you plan on using it more than 2 years

Sonicare DiamondClean HX9372/04 (Amethyst)
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
leaf
leaf South East Queensland, QLD · 14 posts
 · Verified

The only brand I would use.

Sonicare DiamondClean HX9362/67 (Pink)
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
Electric Toothbrushes & Flossers

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JZZ
JZZ · 4 posts

Love it! But I’m onto my 4th one. All dead a few weeks after 2 yr mark, except for the first one.

Sonicare DiamondClean HX9352/49 (Black)
Value for Money
Ease of Use
Battery Life
Philips Domestic Appliances
Philips Domestic Appliances · 
Andrew
Andrew Sydney, NSW · 4 posts

Works well for as long as it works

Sonicare DiamondClean HX9372/04 (Amethyst)
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
Philips Domestic Appliances
Philips Domestic Appliances · 
Andrew
Andrew · 

Thanks. I will try that

Andrew
Andrew · 

Thanks again. That worked!

Vando
Vando Greater Melbourne (Metropolitan), VIC · 3 posts
 · Verified

All 3 toothbrushes broken just after 2 years

Sonicare DiamondClean HX9352/04 (Black)
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
Philips Domestic Appliances
Philips Domestic Appliances · 
Vando
Vando · 
Philips Domestic Appliances
Philips Domestic Appliances · 
Electric Toothbrushes & Flossers

Find out how Philips Sonicare DiamondClean compares to other Electric Toothbrushes & Flossers

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Peter
Peter Sydney, NSW · 3 posts

Stopped working after less than 2 years

Sonicare DiamondClean HX9352/04 (Black)
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
Philips Domestic Appliances
Philips Domestic Appliances · 
Simon H.
Simon H. South East Queensland, QLD · 5 posts

Good but breaks down too quick

Sonicare DiamondClean HX9352/04 (Black)
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Noise Level
Philips Domestic Appliances
Philips Domestic Appliances · 
Simon H.
Simon H. · 
Philips Personal Health
Philips Personal Health · 
A customer
A customer · 3 posts

Broken just over two years

Sonicare DiamondClean HX9362/67 (Pink)
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Battery Life
Philips Domestic Appliances
Philips Domestic Appliances · 

Questions & Answers

Ricardo G.
Ricardo G. ·  · Sonicare DiamondClean

What is the most effective way of cleaning the toothpaste that builds up and dries inside of the buttons? I try hot water while pressing the buttons, is there any kind of solution i can use to thorougly clean them?

Thanks.

Philips Personal Health
Philips Personal Health · 

Hello Ricardo.

Thank you for your review.

We recommend carrying out a detailed weekly cleaning session. Just follow the easy steps below: Remove the brush head. Rinse the bottom of the brush head with warm water. Rinse the metal shaft area with warm water. Clean the bottom of the toothbrush handle with a damp cotton swab to remove any residue. Wipe the entire surface of the handle with a wet cloth. Never use the dishwasher to clean your toothbrush or any of its accessories. Do not puncture the rubber seal around the metal shaft, as this may cause water damage.

If you need further assistance, please feel free to contact us through 0800 658 224 (New Zealand) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (Australia) Monday - Friday: 07:00 am - 07:00 pm EST.

Regards,
The Philips Australia Team.

Waz
Waz · 

Doesn’t matter what you do. Even if you follow the advice from Phillips like we did, chances are the tooth brush will fail. I have gone through 2 toothbrushes so far in a little over 12 months and still waiting on my 2nd replacement. The funny thing is that although Phillips already have the details on record from the last warranty claim, and we have already answered all their questions, they still are in denial. You will find the device is now discontinued. I wonder why?? Good thing we took out a 3 year warranty on ours originally. Will be a long road.

Guest
Frustrated
Frustrated ·  · Sonicare DiamondClean

I'm not certain what Sonicare has done in manufacturing its toothbrushes over the years, but they have seriously deteriorated in quality. I'm probably on our 7th toothbrush in less than 5 years with 5 of them a result of them not working properly. I continue to have a problem - the same problem - with the on/off button not working. I understand part of the problem is probably the toothpaste gunk that gets into and around the on-off button. Why in the world after 3 years of this problem doesn't Sonicare fix the problem by manufacturing them with a silicone sheath over the handle that covers the on/off button. I love the clean I get with a Sonicare but I'm now ready to give up. We have had these toothbrushes less than 2 years and after spending over $300 for 2 of them, they do not turn on. So I'm done - moving on to something else that does not come with such unnecessary frustration. Shame on Sonicare for not responding to this issue which obviously many, many people encounter every morning and night.

Philips Personal Health
Philips Personal Health · 

Hi,

Thank you very much for taking the time to write this elaborate review. Your feedback means a lot to us, and we will definitely forward it to our product team for future improvements.
Toothpaste residue might indeed cause the power button to get stuck and not function properly. We recommend removing the brush head after each use and rinsing the brush head and the handle under water to remove residue.
Seven toothbrushes in less than five years certainly don't reflect the quality we aim to provide. We totally understand your frustration, and we'll be happy to assist you before you give up on our brand.

We'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!

Kind regards,
The Philips Australia Team

Kevin D.
Kevin D. · 

I have had my toothbrush fail due to the top seal disintegrating and water getting inside the toothbrush. Philips did provide me with a replacement but i noticed the top seal had fallen apart on this one after a year. I think the seal on the top is a weak point in the design

Philips Personal Health
Philips Personal Health · 

Hi Kevin,

Thanks for reaching out to us. We are sorry to hear that the seal on your replacement Sonicare has broken, how disappointing. It would be great if we could take a closer look at your toothbrush so that we can see how we can help you further.

Please feel free to contact us through 0800 658 224 (NZ) from Monday -Friday: 09:00 am -09:00 pm and 1300 363 391 (AU) Monday -Friday: 07:00 am -07:00 pm EST.

Kind regards,
The Philips Australia Team

Guest
Kelly D.
Kelly D. ·  · Sonicare DiamondClean

My sonic care won't turn on - when placed on the charger it is lighting up and blinking.
what does this mean, it is about 1 year old.

Andrew
Andrew · 

Mine refused to even light up also after about 1 year. Someone from philips suggested I do a factory reset which is:
After charging for 24 hrs, and while still on charge, press and hold down the start button for a full 7 seconds.
This worked on mine although it seemed to have its own mind for 24 hrs after, turning on, cycling thru modes on its own. It’s ok now.
Good luck

Vando
Vando · 

These Phillips toothbrushes are known the die after 1-2 years. It looks like your battery is not retaining charge. I had to replace some of the toothbrushes with new batteries. It requires soldering, so unless you are quite handy, I would suggest to call phillips and they will replace your toothbrush. There’s 2 years warranty on them. When the warranty runs out, save the money and buy the oral-b new design toothbrushes instead.

Philips Domestic Appliances
Philips Domestic Appliances · 

Hi there, Kelly.
Thanks for reaching out to us! We're sorry to hear this. Have you perhaps tried a factory reset? This can be done by charging it for 24 hours, and then press and hold the power button for 7 seconds, while keeping the toothbrush on the charger.

If this doesn't work out then our colleagues from our support team would happily look into this for you. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.

Kind regards,
The Philips Australia Team

Guest

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Philips Sonicare DiamondClean

Details

Features:

This top-of-the-market premium product has a wide range of features. In addition to cleaning your teeth it has:

  • 5 brushing modes - clean, sensitive, polish, white and gum care.
  • 3 weeks of battery life in-between charges.
  • Interchangeable whitening sonic power brush heads.
  • Sleek charging glass - can be used for rinsing after brushing and looks at home on the bathroom counter.
  • Travel case with USB charging.
  • Up to 62,000 brush movements/minute.
  • Timer & automatic stop after 2 minutes.
  • Battery indicator.
  • Slim and ergonomic handle.
  • A matching smartphone app which can be used to analyse brushing habits.

Points of praise:

Reviewers felt like the product provided a really deep clean, they raved highly about the choice of different cleaning modes and appreciated the long battery life. In addition, those who travelled found the product to be easily portable.

To consider:

Some reviewers found that their toothbrush broke very easily or only lasted 1-2 years - it is therefore recommended to get an extended warranty. There were also complaints about Phillips’ customer service in response to broken instruments. Phillips’ replaceable brush heads are more expensive than other brands.

Compare all Philips Sonicare DiamondClean listings
CategoryElectric Toothbrushes & FlossersElectric Toothbrushes & FlossersElectric Toothbrushes & FlossersElectric Toothbrushes & Flossers
Price (RRP) $369$369$369$599
PurposeBrushingBrushingBrushingBrushing
FeaturesBattery Indicator, Charging Case, Timer, Tongue Cleaning and Travel CaseBattery Indicator, Charging Case, Timer, Tongue Cleaning and Travel CaseBattery Indicator, Charging Case, Timer, Tongue Cleaning and Travel CaseBattery Indicator, Charging Case, Timer, Tongue Cleaning and Travel Case
Battery Life21 days21 days21 days21 days
Brushing / Flossing Modes5555
Brush Heads / Flosser Tips Included2222
BatteryInternalInternalInternalInternal
Voltage 220 V220 V240 V220 V
Manufacturer Warranty2 year(s)2 year(s)2 year(s)2 year(s)
Colour / FinishBlackPinkRose GoldBlack and Pink
Release date
ManualDownload manualDownload manual
Compare all Philips Sonicare DiamondClean listings
  • MPN: 6041 and HX9332-04
  • GTIN12: 710103705147

Extra Information

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