My Toothbrush stopped working after less than 2 years of operation. I was disappointed because while it was working I loved it. My disappointment turned around with the amazing Customer Service I received from Ruth over the phone 1-300-363-391. She was courteous, knowledgeable and I genuinely felt she's there to assist with my query. After lodging my problem, she assured me Philips will replace the handle, and I received it shortly after. Sometimes things brake and stop working, however the way I see it, the Philips Team managed to turn my experience around and I'm grateful for it. Such service makes the difference. Thank you.

Had my toothbrush for 2 years and it stopped working. The lights come on after charging but power button doesn’t work after thoroughly cleaning it. Disappointing cost wise and environment wise to have to replace the whole thing but it wouldn’t be another Sonicare.

The one i bought stopped working after just over 1 year and not even with every day usage. However I waited for a year to contact Philip as being overseas and only was told it can't be replaced due to outside warranty . Still feel disappointed with the product itself and the money spent and customer care received.

Lasted 13 months and started making a strange noise. Two days later stopped working. Not good enough for the price. Would recommend the Braun Oral B my partner has. Still going strong 5 years later.

18 months in I have had three new toothbrushes and multiple charging stations replaced. This toothbrush is poorly made and I would not recommend it. When it works, it's good but when it doesn't it's not worth the expensive price tag.

This is an expensive toothbrush to own and run. My toothbrush stopped working and I have 9 brushheads. My only option? Buy a new one or throw the heads out.

I've been using it for 12months and I think everything is perfect about it. I've never felt my teeth that clean. I really like that you can switch between the different cleaning options. The charge lasts for month if not longer (I use it twice a day).

These clean your teeth much better than previous electric toothbrushes. They're not cheap but worth it. I had an issue with mine, and it was replaced under warranty with no fuss. Just don't expect it to be as sturdy as an oral B

I bought one three years ago and still in a very good condition. Bought a new one during this year sale. I just love it so so much. Hopefully this product always continues.

I'm super busy and my teeth get a little avoided at times. Now I know my teeth ARE getting the best clean in minutes. So I can continue my busy day and not worry. Best toothbrush I've encountered!

This toothbrush is very good, even the entry models are excellent, but this brush is no better than those without app connectivity. For that reason, this product is terribly bad value.

Since purchasing this brush, the app had an update which requires that you participate in sharing your brushing information for statistical analysis to use the simplest of brushing features, including information about your phone and your brushing habits. This wasn't the case when I purchased the brush. Now I can't use the app at all, so I may as well have saved $90-$200 buying a model without it.

I travel a lot and this toothbrush has been a savior for me, the charge lasts really long for me. It is very easy to travel with as well. As for the oral health, my dentist recommended it to me so that covers that for me. It

easy to carry for travel, cleans well, recently the power button on mine doesn't work anymore, so it's not turning on anymore, tried to clean it, but it didn't help. Consider it's nearly caused $300, I was expecting it could last longer, not just 2 years.
Looked at others experience with Philips customer support, I probably wont waste time on that, its time to try Oral B for me

I purchased 2 of these toothbrushes one for my husband and one for myself. After 2 years they both died within the same week. But I loved it so much I purchased 2 more. Exactly the same thing has happened after 2 years they have both died this week. These are very expensive toothbrushes. I’m wondering if the company is doing this on purpose for more sales. So now I’m not sure what toothbrush to buy.
Feeling disappointed