Philips Sonicare DiamondClean

I have used an Oral B smart toothbrush for some years and found buying the matching smart brush heads almost impossible last year as they were no longer available anymore anywhere online or retail.
To replace it I bought a top of the line Philip’s Sonicare toothbrush and Air Flosser and have been really impressed by the improvements in oral cleanliness and ease of use. I brush my teeth just prior to showering while in the shower and the brush is fully water resistant for that purpose. The toothbrush gives clear audible and vibration feedback i...

Purchased a Sonicare HX9370 due to over brushing as I believed it was the top of the range electronic brush...only for it to not work after just over a year. Contacted Phillips support and was able to get a replacement which died again just after their 2 year warranty - this time support refused to take ownership and replace. For $269, you would expect this device to have some quality control. Do not recommend at all, all the reviews here confirm this device is NOT designed to last. Disappointing to say the least.

I have used the Philips Sonicare toothbrush for many years now. Got the latest one end of August 2020, after my older more basic model finally gave way after many years. The battery must have finally died, as unfortunately the internal battery can't be replaced without replacing the whole set. That is my only gripe. Considering how expensive this toothbrush is, it would be great if the battery could be changed or serviced.

Despite this, the battery does last for many years. I share my toothbrush (with different heads of course) with my ...

I love this toothbrush. My partner and I are long time users. But, the toothbrush never last past the two year mark. They all die around then. It’s really pricey to be replacing such a toothbrush every two years!!

The earlier version of this toothbrush seems to be of a better quality. My first ever toothbrush of this model lasted way longer than subsequent ones.

Purchased my 2nd 8 months ago. Like the first it worked really well, until it just stopped. Dead. Nothing. The first after 20 months the second after only 8 months.

When I first tried it, I loved it and bought all my family members 1 each. Just after 2 years, all 3 had stop working. Very expensive toothbrush to be replaced after 2 years. It is a common issue with these toothbrushes as reviews have shown. Read the negative reviews before buying.

Compared with my.previous Braun OralB I thought the Philips Sonicare was about 80% as effective in terms of cleaning. Good battery life though, until it died after 20 months, started turning itself on and off in the middle of the night then died completely

I bought one of these about 3 years ago. I'm on my 4th replacement. Honestly they just don't last. Philips does replace it no questions asked each time, but I would expect a produvct iyf this price to last for several years.

Considering the price and the life of the toothbrush, I would suggest anyone who is considering buying this product buy an extended warranty. It is highly likely the brush would be broken just over two years life.

Having spoken to their livechat, I was told their toothbrush has been designed to last more than 5 years in a range of conditions. The battery included in this product has been tested to perform for at least 10 years.

That's really inconsistent with the real lifespan of their product.

IMPORTANT - Don't just read the positive reviews! Read the negative ones too!!

Having now read the negative reviews, there appears to be a common issue whereby the brush just stops working. I had mine for just over 2 years and if your lucky yours will die just inside the warranty period and they may actually do something for you, however unlucky for me the brush died just outside of warranty.

After contacting Philips via social media and then receiving an email from their customer service rep, I was advised that since I was outside of warrant...

My Toothbrush stopped working after less than 2 years of operation. I was disappointed because while it was working I loved it. My disappointment turned around with the amazing Customer Service I received from Ruth over the phone 1-300-363-391. She was courteous, knowledgeable and I genuinely felt she's there to assist with my query. After lodging my problem, she assured me Philips will replace the handle, and I received it shortly after. Sometimes things brake and stop working, however the way I see it, the Philips Team managed to turn my experience around and I'm grateful for it. Such service makes the difference. Thank you.

Had my toothbrush for 2 years and it stopped working. The lights come on after charging but power button doesn’t work after thoroughly cleaning it. Disappointing cost wise and environment wise to have to replace the whole thing but it wouldn’t be another Sonicare.

The one i bought stopped working after just over 1 year and not even with every day usage. However I waited for a year to contact Philip as being overseas and only was told it can't be replaced due to outside warranty . Still feel disappointed with the product itself and the money spent and customer care received.

Lasted 13 months and started making a strange noise. Two days later stopped working. Not good enough for the price. Would recommend the Braun Oral B my partner has. Still going strong 5 years later.

While the toothbrush was great (when it worked), I've had 2 handles since purchasing this:
- The first broke down, luckily, within the warranty period, and Philips replaced the handle.
- This replacement handle then broke down outside the warranty period, and Philips refused to admit there is a fault with the design of this product, despite numerous people reporting the same issue on this page. All they offered for you to purchase another one at a discounted price. Guess they have to make their money somehow. I have reported this issue to ACCC ...