Philips Sonicare DiamondClean
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273 reviews · Statistics
Reviews
18 months and same failure twice
Sonicare DiamondCleanMy partner purchased this model for both of us in late 2021 and both our 1st toothbrushes failed after about 9-10 months with the device totally shutting down. I noticed before mine went that it went into a state of continuously turning itself on. They both got replaced and now 9 months later, same thing again for my replacement. If I was a betting man, I would say my partner’s replacement will also fail as well shortly. No explanation as to why it would happen, but I do recall my partner was asked if we had dropped our device. In other words t
... Read morehey were trying to find a way they could deny the warranty claim. I can say we have always been careful and treated our toothbrush as well as anything you pay good and lots of money for. Always been especially careful since the 1st one to keep it clean and dry but same result. Hopefully when we contact Phillips again, they offer to replace both devices with a model that has no issues as it is obvious to us there is a reoccurring issue with this model. The model has been by chance now discontinued. I wonder why??
Philips Sonicare 9000 diamondclean
Sonicare DiamondCleanHi
I bought a week ago the Sonicare 9000 diamondclean toothbrush . I was excited i even bought all different brusheads .
After 5 days of using the toothbrush, the problems started .
First i noticed that i pushed the on button and nothing happend then i pushed 3x then it Turned on .
But the brushing felt different . The vibrations were weird i didnt get a presure notice and it didnt turn of by it self .
I tried to turn it off again 3-4 times pushed the button then it Turned off.
I was in a rush so didnt Pay much attention to it .
But when
Hi David,
We are sorry to hear that you are having trouble with your Sonicare 9000 diamondclean toothbrush. We understand that you have recently purchased the product and have been experiencing some
... Read moreissues. Please try the following troubleshooting steps to resolve your issue:
My sonicare broke after 2 years and 2 months
Sonicare DiamondClean HX9362/67 (Pink)My sonicare broke down after 2 years and 2 months just outside of warranty. I have contacted consumer care and they won't provide a replacement. I have told them I have financial problems and have been in hospital with covid and can't afford a new one. They offered 10 percent off but I cannot afford one after spending 300 dollars on this toothbrush. Please Philips can you send me a new handle.
Show detailsHi,
Thank you for sharing your feedback with us. We're sorry to hear that the toothbrush hasn't lived as long as it is meant to.
... Read more As previously mentioned, only the relevant team could help you. Please reach out to them through 0800 658 224 (NZ) from Monday -Friday: 09:00 am -09:00 pm and 1300 363 391 (AU) Monday -Friday: 07:00 am -07:00 pm EST. They'll be happy to assist you. Kind regards, The Philips Australia Team.I've already called several times and was not happy with the resolution
I would like a replacement handle
Please can you escalate my case
I think I am finally done after the 6th of the Diamondclean toothbrushes!
Sonicare DiamondClean HX9312/04 (Rose Gold)I literally love this toothbrush so much. Not just because it really cleaned my teeth also its just very pretty. I have to say I am literally long time fan because I've been using it for over 10 years now. However, Just after my 6th one gave away around 2years mark, I finally realised it is just too much for what it is. It is just very disappointing as one of the top brand toothbrushes. It won't charge and it would randomly turn on in the middle of night. And this time after I contacted the customer support they just simply cant do anything for
... Read more me and offer me some discount for the next purchase. I think I'd like to keep my toothbrush if its still working rather than keep on having to spend $400 every second or 3rd year to replace it. Safe to say, I don't think I will ever buy another one of these and I will not recommend it to anyone else anymore.Hi Cheng. Thank you for taking the time to share your feedback here. We totally understand your frustration, and we will be happy to assist you before you give up on our brand.
We would suggest you t
... Read moreo try charging by using the original charger that came with your Sonicare toothbrush. Please check if your charger cable is damaged. If you notice any damage to your charger, stop using the charger immediately. In case your toothbrush does not charge when it is plugged in, Try using a different plug socket to charge it. Check that the charger is not placed on a metal surface or near other chargers, as this may cause interference. If you use a charging stand, pad or glass, ensure that your toothbrush is placed centrally on the charger.
Find out how Philips Sonicare DiamondClean compares to other Electric Toothbrushes & Flossers
Know better, choose better.
Great for a year then it breaks
Sonicare DiamondClean HX9362/67 (Pink)I’ve had two of these now and both after a year have broken. They are super hard to keep clean under the brush attachment so you need to ensure you do this otherwise it gets all gross. Both after a year have had malfunctions in the on off button meaning they don’t turn off and will randomly turn on. Really annoying when you’ve bought 3 of these and all 3 have been thrown out, at $299 a pop I won’t be using Phillips again. (2 were mine, one was another family member)
Show detailsHi,
Thanks for reaching out to us regarding your Sonicare experience. We are really sorry to hear that both of your Sonicare toothbrushes have become faulty and hope we can help improve the situation
... Read more for you. We suggest on a weekly basis to remove the brush head and rinse the metal shaft area with warm water. The handle can be wiped with a moist. Make sure also to check that the power button and surrounding area has been cleaned thoroughly, as toothpaste residue can build up here and cause the button to not function correctly. We hope these suggestions help.Thanks Phillips Team, both tooth brushes are now somewhere in landfill so no chance of attempting your suggestions. Although I regularly kept them clean as they got dirty quite quickly. After two of t
... Read morehese at $300 a pop, I’ll stick with a $50 oral b one moving forward, thank you for your message.
Stopped working after 8 months
Sonicare DiamondClean HX9352/04 (Black)While I did love this toothbrush, it is way expensive for a product that just doesn't last. I would never purchase again based on the fact that they don't last and the battery life just progressively gets worse. Don't recommend.
Show detailsHi Jen,
Thank you for reaching out to us. We're glad to hear you love your toothbrush. It's unfortunate to hear that the battery deteriorated quickly with your brush. Please allow us to share some tr
... Read moreoubleshoots. Please charge the brush 24 hours uninterruptedly. This will give the battery a chance to reset. Please make sure the device is clean, as debris could cause the product to malfunction. Lastly, could you make sure the charging base is away from metal surfaces as that could interfere with the charging process.
Exemplary Cleaning
Sonicare DiamondClean HX9372/04 (Amethyst)I have used an Oral B smart toothbrush for some years and found buying the matching smart brush heads almost impossible last year as they were no longer available anymore anywhere online or retail.
To replace it I bought a top of the line Philip’s Sonicare toothbrush and Air Flosser and have been really impressed by the improvements in oral cleanliness and ease of use. I brush my teeth just prior to showering while in the shower and the brush is fully water resistant for that purpose. The toothbrush gives clear audible and vibration feedback i
DO NOT BUY if you plan on using it more than 2 years
Sonicare DiamondClean HX9372/04 (Amethyst)Purchased a Sonicare HX9370 due to over brushing as I believed it was the top of the range electronic brush...only for it to not work after just over a year. Contacted Phillips support and was able to get a replacement which died again just after their 2 year warranty - this time support refused to take ownership and replace. For $269, you would expect this device to have some quality control. Do not recommend at all, all the reviews here confirm this device is NOT designed to last. Disappointing to say the least.
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The only brand I would use.
Sonicare DiamondClean HX9362/67 (Pink)I have used the Philips Sonicare toothbrush for many years now. Got the latest one end of August 2020, after my older more basic model finally gave way after many years. The battery must have finally died, as unfortunately the internal battery can't be replaced without replacing the whole set. That is my only gripe. Considering how expensive this toothbrush is, it would be great if the battery could be changed or serviced.
Despite this, the battery does last for many years. I share my toothbrush (with different heads of course) with my
... Read morefamily, so, it does get it's use out of it. Using a manual toothbrush is really a thing of the past, and it isn't until you use one of these, and realise how clean your teeth feels. I wish I also could splurge out on the AirFloss. But at least I can have the best of toothbrushes.Find out how Philips Sonicare DiamondClean compares to other Electric Toothbrushes & Flossers
Know better, choose better.
Love it! But I’m onto my 4th one. All dead a few weeks after 2 yr mark, except for the first one.
Sonicare DiamondClean HX9352/49 (Black)I love this toothbrush. My partner and I are long time users. But, the toothbrush never last past the two year mark. They all die around then. It’s really pricey to be replacing such a toothbrush every two years!!
The earlier version of this toothbrush seems to be of a better quality. My first ever toothbrush of this model lasted way longer than subsequent ones.
Show details
Hi there,
Thank you for taking the time to write to us. We're sorry to hear about your Sonicare not being able to meet up with your expectations. We'd like to have a closer look at your situation and
... Read more would like to advise you to get in touch with us directly in order for us to assist you further properly.
Works well for as long as it works
Sonicare DiamondClean HX9372/04 (Amethyst)Purchased my 2nd 8 months ago. Like the first it worked really well, until it just stopped. Dead. Nothing. The first after 20 months the second after only 8 months.
Show detailsHi Andrew, thank you for your question. We're sorry to hear about what happened here. . Have you perhaps tried a factory reset This can be done by charging it for 24 hours, and then press, and hold th
... Read moree power button for 7 seconds, while keeping the toothbrush on the charger. If this doesn't work out then our colleagues from our support team would happily look into this for you. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.Thanks. I will try that
Thanks again. That worked!
All 3 toothbrushes broken just after 2 years
Sonicare DiamondClean HX9352/04 (Black)When I first tried it, I loved it and bought all my family members 1 each. Just after 2 years, all 3 had stop working. Very expensive toothbrush to be replaced after 2 years. It is a common issue with these toothbrushes as reviews have shown. Read the negative reviews before buying.
Show detailsHi there Vando,
Thank you for taking the time to write your review and experience here. We're sorry to hear you've been quite unlucky. We understand this is quite inconvenient for you, therefore we'd
... Read more like to invite you to reach out to us directly at 1300 363 391 Monday to Saturday 7:00 am - 7:00 pm EST. Our colleagues will be happy to help you out. We hope to hear from you!Disappointing service from customer care support team. They offered me a reduced price from the Phillips website full original price, which is higher than updated retail price at the shops. They mad
... Read moree it out like you get a good discount 50% when it’s clearly not much. The 50% should be applied on updated retail prices from Myer, Binglee, Shavershop, etc. I actually owned other Phillips products and with the recent experience with the care team, I am reluctant now to continue my support for the Phillips brand. I would rather save that money and try Oral-B new electric toothbrush, hopefully will last longer than 2 years!Hi Vando,
We're sorry to hear the solution by our team was not satisfactory for you. Unfortunately we can't do anything form here. If you want to get it sorted out in another way, we advise contactin
... Read moreg our product team directly again to see what they can do for you. Again, we're sorry we could not sort in out in a satisfactory way for you.Find out how Philips Sonicare DiamondClean compares to other Electric Toothbrushes & Flossers
Know better, choose better.
Stopped working after less than 2 years
Sonicare DiamondClean HX9352/04 (Black)Compared with my.previous Braun OralB I thought the Philips Sonicare was about 80% as effective in terms of cleaning. Good battery life though, until it died after 20 months, started turning itself on and off in the middle of the night then died completely
Show detailsHi there Peter,
Thank you for taking the time to write your review here. We're sorry to hear that the Sonicare did not live up to expectation. We're sorry to hear that the brush started to turn itse
... Read morelf on in the middle of the night, that sounds quite spooky. We'd like to have a look for you as it is still within warranty. Therefore we'd like to invite you to reach out to us directly at 1300 363 391 Monday to Saturday 7:00 am - 7:00 pm EST. Our colleagues will be happy to help you out. We hope to hear from you there!
Good but breaks down too quick
Sonicare DiamondClean HX9352/04 (Black)I bought one of these about 3 years ago. I'm on my 4th replacement. Honestly they just don't last. Philips does replace it no questions asked each time, but I would expect a produvct iyf this price to last for several years.
Show detailsHi there, thanks for taking the time to share your thoughts here. We can imagine it to be a bit disappointing to experience the same issue several times. Your feedback in this is very valuable, as we
... Read moreaim to keep improving our products. We will make sure to forward this to the product developers. Should you have any further questions, don't hesitate to reach out to us via 1300 363 391 (Monday - Friday: 09:00 am - 05:00 pm EST). Kind regards, The Philips Australia TeamI've been udsing the current one for a while now and think I have found what the issue is for the previous ones. If the base of the toothbrush is rested in water (the charging glass may have a little
... Read more dribble of water for example after using it to rinse) I think over time it works its way in via capillary action. I've been making sure the base of the toothbrush is not sitting in any water and it seems to have lasted much longer.Hi, Simon. We value your feedback, and would like to thank you for taking your time to share your findings and experience with us. We like to improve in any way we can and will forward this to our ded
... Read moreicated team. If you need further assistance, please feel free to contact us through: 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST
Broken just over two years
Sonicare DiamondClean HX9362/67 (Pink)Considering the price and the life of the toothbrush, I would suggest anyone who is considering buying this product buy an extended warranty. It is highly likely the brush would be broken just over two years life.
Having spoken to their livechat, I was told their toothbrush has been designed to last more than 5 years in a range of conditions. The battery included in this product has been tested to perform for at least 10 years.
That's really inconsistent with the real lifespan of their product.
Show detailsHello there,
Thank you for your feedback on our Sonicare. We're sorry to hear that the toothbrush hasn't lived as long as it is meant to. We can appreciate how you feel about that. Please know that o
... Read moreur team would very much like to see if there is anything they can do to assist you. We'd kindly recommend you to reach out to our product specialists on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). Our team would be happy to look into this for you.Questions & Answers
What is the most effective way of cleaning the toothpaste that builds up and dries inside of the buttons? I try hot water while pressing the buttons, is there any kind of solution i can use to thorougly clean them?
Thanks.
Hello Ricardo.
Thank you for your review.
We recommend carrying out a detailed weekly cleaning session. Just follow the easy steps below: Remove the brush head. Rinse the bottom of the brush head with warm water. Rinse the metal shaft area with warm water. Clean the bottom of the toothbrush handle with a damp cotton swab to remove any residue. Wipe the entire surface of the handle with a wet cloth. Never use the dishwasher to clean your toothbrush or any of its accessories. Do not puncture the rubber seal around the metal shaft, as this may cause water damage.
If you need further assistance, please feel free to contact us through 0800 658 224 (New Zealand) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (Australia) Monday - Friday: 07:00 am - 07:00 pm EST.
Regards,
The Philips Australia Team.
Doesn’t matter what you do. Even if you follow the advice from Phillips like we did, chances are the tooth brush will fail. I have gone through 2 toothbrushes so far in a little over 12 months and still waiting on my 2nd replacement. The funny thing is that although Phillips already have the details on record from the last warranty claim, and we have already answered all their questions, they still are in denial. You will find the device is now discontinued. I wonder why?? Good thing we took out a 3 year warranty on ours originally. Will be a long road.
I'm not certain what Sonicare has done in manufacturing its toothbrushes over the years, but they have seriously deteriorated in quality. I'm probably on our 7th toothbrush in less than 5 years with 5 of them a result of them not working properly. I continue to have a problem - the same problem - with the on/off button not working. I understand part of the problem is probably the toothpaste gunk that gets into and around the on-off button. Why in the world after 3 years of this problem doesn't Sonicare fix the problem by manufacturing them with a silicone sheath over the handle that covers the on/off button. I love the clean I get with a Sonicare but I'm now ready to give up. We have had these toothbrushes less than 2 years and after spending over $300 for 2 of them, they do not turn on. So I'm done - moving on to something else that does not come with such unnecessary frustration. Shame on Sonicare for not responding to this issue which obviously many, many people encounter every morning and night.
Hi,
Thank you very much for taking the time to write this elaborate review. Your feedback means a lot to us, and we will definitely forward it to our product team for future improvements.
Toothpaste residue might indeed cause the power button to get stuck and not function properly. We recommend removing the brush head after each use and rinsing the brush head and the handle under water to remove residue.
Seven toothbrushes in less than five years certainly don't reflect the quality we aim to provide. We totally understand your frustration, and we'll be happy to assist you before you give up on our brand.
We'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards,
The Philips Australia Team
I have had my toothbrush fail due to the top seal disintegrating and water getting inside the toothbrush. Philips did provide me with a replacement but i noticed the top seal had fallen apart on this one after a year. I think the seal on the top is a weak point in the design
Hi Kevin,
Thanks for reaching out to us. We are sorry to hear that the seal on your replacement Sonicare has broken, how disappointing. It would be great if we could take a closer look at your toothbrush so that we can see how we can help you further.
Please feel free to contact us through 0800 658 224 (NZ) from Monday -Friday: 09:00 am -09:00 pm and 1300 363 391 (AU) Monday -Friday: 07:00 am -07:00 pm EST.
Kind regards,
The Philips Australia Team
My sonic care won't turn on - when placed on the charger it is lighting up and blinking.
what does this mean, it is about 1 year old.
Mine refused to even light up also after about 1 year. Someone from philips suggested I do a factory reset which is:
After charging for 24 hrs, and while still on charge, press and hold down the start button for a full 7 seconds.
This worked on mine although it seemed to have its own mind for 24 hrs after, turning on, cycling thru modes on its own. It’s ok now.
Good luck
These Phillips toothbrushes are known the die after 1-2 years. It looks like your battery is not retaining charge. I had to replace some of the toothbrushes with new batteries. It requires soldering, so unless you are quite handy, I would suggest to call phillips and they will replace your toothbrush. There’s 2 years warranty on them. When the warranty runs out, save the money and buy the oral-b new design toothbrushes instead.
Hi there, Kelly.
Thanks for reaching out to us! We're sorry to hear this. Have you perhaps tried a factory reset? This can be done by charging it for 24 hours, and then press and hold the power button for 7 seconds, while keeping the toothbrush on the charger.
If this doesn't work out then our colleagues from our support team would happily look into this for you. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.
Kind regards,
The Philips Australia Team
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Details
Features:
This top-of-the-market premium product has a wide range of features. In addition to cleaning your teeth it has:
- 5 brushing modes - clean, sensitive, polish, white and gum care.
- 3 weeks of battery life in-between charges.
- Interchangeable whitening sonic power brush heads.
- Sleek charging glass - can be used for rinsing after brushing and looks at home on the bathroom counter.
- Travel case with USB charging.
- Up to 62,000 brush movements/minute.
- Timer & automatic stop after 2 minutes.
- Battery indicator.
- Slim and ergonomic handle.
- A matching smartphone app which can be used to analyse brushing habits.
Points of praise:
Reviewers felt like the product provided a really deep clean, they raved highly about the choice of different cleaning modes and appreciated the long battery life. In addition, those who travelled found the product to be easily portable.
To consider:
Some reviewers found that their toothbrush broke very easily or only lasted 1-2 years - it is therefore recommended to get an extended warranty. There were also complaints about Phillips’ customer service in response to broken instruments. Phillips’ replaceable brush heads are more expensive than other brands.
 |  |  |  | |
|---|---|---|---|---|
| Category | Electric Toothbrushes & Flossers | Electric Toothbrushes & Flossers | Electric Toothbrushes & Flossers | Electric Toothbrushes & Flossers |
| Price (RRP) | $369 | $369 | $369 | $599 |
| Purpose | Brushing | Brushing | Brushing | Brushing |
| Features | Battery Indicator, Charging Case, Timer, Tongue Cleaning and Travel Case | Battery Indicator, Charging Case, Timer, Tongue Cleaning and Travel Case | Battery Indicator, Charging Case, Timer, Tongue Cleaning and Travel Case | Battery Indicator, Charging Case, Timer, Tongue Cleaning and Travel Case |
| Battery Life | 21 days | 21 days | 21 days | 21 days |
| Brushing / Flossing Modes | 5 | 5 | 5 | 5 |
| Brush Heads / Flosser Tips Included | 2 | 2 | 2 | 2 |
| Battery | Internal | Internal | Internal | Internal |
| Voltage | 220 V | 220 V | 240 V | 220 V |
| Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) | 2 year(s) |
| Colour / Finish | Black | Pink | Rose Gold | Black and Pink |
| Release date | ||||
| Manual | Download manual | Download manual |
- MPN: 6041 and HX9332-04
- GTIN12: 710103705147
Extra Information
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Hi Waz,
Thank you for sharing your valuable feedback with us. We're sorry to hear about your experience with your Sonicare. If your toothbrush turns on by itself, we suggest you try a few possible ca
... Read moreuses and solutions to see if you can fix the issue. It is possible that the power button got stuck. We recommend cleaning the power button and the surrounding area with a damp cloth. Please verify if the toothbrush vibrates or the LEDs begin to blink as it turns on by itself. If the toothbrush vibrates, we recommend replacing it. If the LED merely blinks, this is standard behaviour to indicate brushing mode, intensity, and battery life. We hope this information is useful.