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Philips Sonicare DiamondClean
4.3 from 243 reviews

This brush is great. I love this product

I saw this brush in a add and then I bought it from coles. The product is great and it’s worth its price. I will prefer my friends and family as well

Purchased in February 2019.

The Rolls Royce of dental devices

Upgraded after my black Sonicare Diamondclean finally died after 4 years and keep in mind this is something getting daily use, and in my instance by multiple people. Well this new one is a nice upgrade with the added extra of the iOS/android app as well as all the brush head attachments anyone could need

Purchased in January 2019 at Myer Online Store for $450.00.

My teeth never felt this clean!

This toothbrush is amazingly easy to use. I was sceptical initially but my teeth has never felt this clean. The difference is obvious! The battery lasts about 1 week. It comes with two heads so you can share it with your partner.

Purchased in February 2019 for $100.00.

The only toothbrush you will need

It definitely change my life! I look forward to brushing my teeth every morning! It comes with a charger cup which every charge last me 2 weeks plus! Love how clean it my teeth is! I’m buying more and giving it to my family!

Purchased in December 2018 at Catch for $250.00.

1 comment
We're very glad to hear this and thanks for sharing Rachel! Spread the word and happy brushing! :) Kind regards, The Philips Australia Team

Great tooth brush, could be more robust however.

Have has both Philips and Braun / Oral B electric toothbrushes for the past decade.

The Philips Sonicare DiamondClean is a much better option than Braun / Oral B designs primarily due to the DiamondClean design being resistant to forming mould on the handle (which occurs due to the bacteria coming out of your mouth when you brush). Very little mould will form on the DiamondClean, and what does form is easy to remove. The Braun / Oral B designs I’ve had became plagued with mould which could never properly be removed.

My Braun / Oral B toothbrush was more reliable however. The Philips DiamondClean has been replaced twice now, however Philips have made the replacement process easy.

Purchased in November 2015.

1 comment
Hi there Parilla, Thanks for taking the time to write this elaborate review! We're really happy to hear you find our Sonicare easy to clean. Also we'd like to apologize for the two faulty Sonicares, though it's great to hear they have been replaced. :-) Please feel free to reach out to us anytime if you need any help or have any issues with your product! We're always happy to help. Kind regards, The Philips Australia Team

Not as good as I expected

I used to use Oral-b elec-toothbrush. Untill I saw this one from shaver's, the packaging is very good looking, with all pinky colour. The whole pack come with a toothbrush, a charger, and a travel container can also been used as a charger, and a glass. I barely use that glass as my cup, because it is very small, most of the time, I use it as the holder of wireless charger. And for the toothbrush itself, I don't find it is worth the high price. Oral-b can spin around and deep clean the gum and tongue as well, but this one can only shake in a high speed, without spinning around. So I don't find it very help to bring out the dirt within my gum.

Purchased in June 2018 at Shaver Shop for $399.00.

1 comment
Hi there, Alina. Thanks for taking the time to share your feedback with us, it's appreciated. It's correct that Sonicare uses a different technology than the Oral-B brushes. The sonicare brushes don't spin around, but move with sonic movements. We regret hearing you are not entirely satisfied with this brush. Have you tried cycling through the other brushing modes as well? Perhaps you'll find one that better fits your needs. :) Kind regards, The Philips Australia team

good product

It's expensive but after 2 years of use I am pretty happy with it. It cleans very well better than my previous one (different brand), the battery life is quite good and it has different mode to choose from, absolutely love it.

Purchased in December 2016 at Harvey Norman for $299.00.

1 comment
Thanks for your review, Antkey. We appreciate you've taken a moment to share your thoughts on this Sonicare. Keep on brushing in a free world! Kind regards, The Philips Australia Team

Definitely worth it

It attracts me to buy because of an ad saying the electric toothbrush removes up to 7 times more plaque than a manual toothbrush! It my teeth really looks cleaner once I change it to this toothbrush. There’s a lot of different mode to choose from so that you can improve different aspects of your teeth everyday!
The toothbrush is quite expensive but teeths are so important, so i think it’s still worth

Purchased in April 2018.

1 comment
Hi, Tanya. Thanks for taking the time to leave your feedback here. We agree that your teeth are very important, and are happy you feel your Sonicare is helping you take care of them well. Should you ever need assistance with your Sonicare, please don't hesitate to reach out to us, either by phone (AU 1300 363 391) or through one of our social media channels (24/7). Kind regards, The Philips Australia Team

Overpriced and Overrated

This is not worth the money, it is way overpriced for what it does, even the replacement heads cost more then you can buy a basic new electronic toothbrush and they do the same job. I bought 2, one for my husband and myself, I wouldn't buy again. Not sure what is so special about them, nothing i can tell?

Purchased in November 2017.

1 comment
Hello there, Thank you for your input on our Sonicare. We're sorry to hear our toothbrushes haven't lived up to your expectations. Please feel free to let us know why you feel this way. We'd love to see how we can improve the Sonicare experience for you. Alternatively, you could reach our product specialists on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). Our team would be happy to look into this for you. Kind regards, The Philips Australia Team

good product

I have been using this Philips Sonicare DiamondClean toothbrush for a year. It has a long battery life and It works pretty well so far. I think my oral health has been getting better!

Purchased in January 2018 at Myer Online Store for $250.00.

1 comment
Hi there, Thank you for sharing your experience! We're happy the Sonicare DiamondClean has been positively contributing to your oral health, and we appreciate your review. Please feel free to let us know if you ever have any questions or comments about it! Kind Regards, The Philips Australia Team

Too expensive

It is actually so expensive but i still bought it because i want my teeths to be healthier and cleaner. love there is a lot of mode that you can choose from, but sometimes you might not know what to pick
I also like the app, which is pretty convenient to keep your teeth clean

Purchased in May 2018.

1 comment
Hi there, Hana. Thank you for sharing your honest feedback with us here about your Sonicare. It's great to hear that you love having multiple modes to choose from, and that you like to use the app as well. Here's a link to the product page where you can read all about the different modes: https://bit.ly/2BWGMFf. Hope this will give you a better understanding of the modes. Keep on brushing! Kind regards, The Philips Australia Team


The main reason I bought this is because I was attracted by the 5 brushing modes, it has up to 3 weeks battery life which is quite long! I love the charging travel case which is super convenient! It is easy to handle and I really feel like my teeth is becoming much more healthy now than before!

1 comment
Hey there Tanya. We're really happy to hear that you're so happy with your Sonicare DiamondClean. After all it is our most sophisticated Philips Sonicare ever! We hope you can enjoy clean white teeth for a long while still. Kind regards, The Philips Australia Team

Good clean but bad quality build

We bought this toothbrush and the product itself is great. It cleans very well and we were very happy with it. Unfortunately, after about 12 months it stopped being as powerful as it should have been. We tried to fix it ourselves every month or so to keep it working the way it should. Just now a metal part inside the brush broke and it has become unfixable. Time to move over to a better brand like Foreo.

1 comment
Hi Piet, thanks for your review. We're sorry to hear your Sonicare has lost its strength over time. If you wish, we could see if there's something that can be done to fix this. Feel free to give us a call at 1300 363 391. Talk to you soon! Kind regards, The Philips Australia Team

Even my dentist has noticed how much better my mouth is

The toothbrush is great, it always thoroughly cleans and feels like a dentist clean feeling. I love how the toothbrush head changes colour when its time to change and has a pacer so you know when to move to the next quadrant in your mouth. I only wish it had a longer time for brushing, the longest is 2.5 minutes, when I'd prefer to brush for 3.

1 comment
Thank you so much for the kind words, Jamie! It's definitely great to hear the Sonicare has changed your dental wellness to such extent. Kind regards, The Philips Australia Team

Great Toothbrush

I have had this toothbrush for nearly three weeks and am quite impressed with it. It gives your teeth a deep clean and is effortless to use. It is expensive but I'm definitely happy with the results.

1 comment
We appreciate that you've taken the time to share your experience with the DiamondClean with us. :) It's certainly nice to hear that you're impressed so far! We hope it'll give you impeccable results every day from here on out. Kind regards, The Philips Australia Team

Product is good with questionable cash back program

the most expensive toothbrush i’ve ever bought. Thought it’s for my health so guess it’s worth it. I used oral B before and so far I don’t see much difference. This product does have that 2 mins timer which oral B doenst , it also has a very sleek design plus glass charger and traveller charger. Great way to impress your guests when they come over. The only thing is their cash back program doesn’t seem to be user friendly. The website takes you around the circle and takes you back to the original screen that tell you to hit the “cash back program available”. I’m not sure if it’s philips’s Website fault or is this intentional. I mean if it’s too hard, people probably just give up on the process. I know I did.

1 comment
Hi Jiky, thank you for sharing your experiences with the DiamondClean here. Great to hear you choose our Sonicare! If you require further assistance regarding our cashback program, please feel free to reach out to us by phone (AU: 1300 363 391, NZ: 0800 658 224). Our Customer Care team is happy to help you there. Thanks in advance, we hope to hear from you soon. Kind regards, The Philips Australia Team

Promotion of $100 Cashback Promotion is it a Hoax?

On 17th November I bought my second Philips Diamond Clean toothbrush. ( I had used another one for four years before it died) After registering my new toothbrush on Philips' site I received an email about their Cashback Promotion of $100 which as I am a pensioner would be very helpful if I could manage the site to accept my application.
I spent considerably time on their Chat Line trying to get help however after being seventh in line to sixth in line I was cut off. I have tried to ring various numbers and leaving a message on a number given to me by a very helpful Philips Person on another number yesterday 27th November. Not having received an answer by 2 pm today I rang the number again but that helpful person knew nothing about my message switched my call to another number. Which answered with a message choice of Sales or Accounts. I then received a message from Sales that they were very busy!!!!! Staff are very helpful but apparently the Cashback is beyond their knowledge or expertise or is it a Hoax?

Hi there, Thank you for sharing your experience with us here. We regret hearing you've faced some difficulties when it comes to speaking to our support. Our apologies for any inconvenience caused. We'll go ahead and send you a private message, asking you to share your contact details. Upon receiving those, we'll make sure our team gets in contact with you as soon as possible to provide you with further assistance. Thanks again for notifying us about this! Kind regards, The Philips Australia TeamThank you at least someone is I hope going to do something. I will wait until I am contacted.

Perfect can’t live without it

Noticeable difference on stains within days, visibly whiter teeth. And my teeth feel super clean I have recromended this product to everyone I know I absolutely love it thank you philips

1 comment
Hi there, Kerrie. Thanks for letting us know your Sonicare has given you an even brighter smile. :) And of course, a clean feel is also a great result! Happy brushing. Kind regards, The Philips Australia Team

Worked well for two years

Initially loved this brush. It does a great job of cleaning our teeth and is generally just nice to use. But it has recently started to stop/start as we use it. The occilation has become weaker also. I contacted Philips last week to see if there was something that could be done to assist us. Sadly they have not responded in anyway, other then saying they would contact me within two business days.

Hi Matt, Thanks for reaching out to us about this. We can see that it is unfortunate to see that the brush has been a bit off as of late. Besides that, we can see that you'd have hoped for a sooner response. Please know that you can contact us directly by phone as well on 1300 363 391, or through social media. We're happy to see what we can do for you, in order to help out. Kind regards, The Philips Australia TeamI have finally been contacted and passed on the details of the issue. But that was quite a few days ago and the brush has almost ceased to function now. I would have hoped for better from Philips and a premium product like this?Hi Matt. Thank you for notifying us. We'll send you a private message to ask for your contact details. With those, we can make sure you'll get contacted as soon as possible. We'll keep an eye out for your reply. Kind regards, The Philips Australia Team.

Great toothbrush

This toothbrush is really good at keeping my teeth really clean. My dentist says they have never been cleaner. It wasn’t cheap, but you have to pay for great quality. I love the fact a full charge will last for two weeks. You can easily get the toothbrush heads at Harvey Norman too. I’m really happy with it.

1 comment
Hi there, How great to hear you love your Sonicare so much. And we can imagine, when your dentist notices the difference, that's really a good sign! ;) Happy brushing! Kind regards, The Philips Australia Team

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Questions & Answers

Hi, my Sonicare no longer turns on. The charging light constantly slowly flashes when it is on the charger, and all the lights come on when I take it off the charger, and nothing happens when i push the switch to turn it on.
2 answers
This happened to me also in the past few weeks. Philips were kind enough to replace via phone.Hi there, Simon. Thanks for asking. That doesn't sound good and we like to get in touch and see how we can help, but we like to do some troubleshooting first. Have you tried charging the product for 24 hours straight already? This will reset the product and may solve the issue. If this doesn't work, please contact our colleagues directly here for further assistance: https://www.philips.com.au/c-w/support-home/support-contact-page.html#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA Kind regards, The Philips Australia Team

We're having a very noisy problem with our black DiamondClean. We've replaced the heads as per Philips advice online, so we know it is not that... Unfortunately now when brushing our teeth, it's so loud it sounds as if there's a hedge trimmer being used in the ensuite!! The other morning I used it without turning on so as not to wake my sleeping husband. This is not ideal!! Any ideas?
2 answers
We had the same issue. We were able to fix it temporarily using the advice in this video: https://www.youtube.com/watch?v=G-2QBRPq7DE&t=565s But it appeared something was broken in our case and only extended its life by about 6 months. If you're still on your warranty I'd send it back.Thanks Piet. My husband contacted Philips and they've resolved the issue for us by sending us a replacement handset unit. It's so nice to be back to brushing our teeth in peace & quiet!!! Philips really looked after us!

What is the warranty on the sonic card diamond clean? Have had this for just two years and it doesn’t work anymore. It doesn’t charge and when on the charger it stays on.
3 answers
The Phillips website confirms the warranty is two years. It may still be worth contacting Phillips to trouble shoot the problem and to discuss options.Hi Mary I had a Sonic toothbrush before and when it did not work after 2 1/2 years Philips did not want to know about it. When I bought the new one I took out extra insurance through Myer. The sonic tends to last mostly about two years although I read one person had one that lasted 7 years. I think that is very unusual though. Good Luck with your yours though Sonic are a very good toothbrush when they work but they are also very expensive.Hi there, Mary, Thanks for asking your question here. Could you try to charge your brush for 24 hours straight, followed by pressing the power button for 5-7 seconds straight? This will reset your brush and might help to get it back on track. :) Feel free to let us know if this helped, we're otherwise more than happy to continue assisting you. Kind regards, The Philips Australia Team

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