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Philips Sonicare DiamondClean

Philips Sonicare DiamondClean

HX9352/04 (Black), HX9332/04, HX9362/67 (Pink), etc... (See All)
4.2 from 267 reviews · View Statistics
Listing monitored by Philips Personal Health

Pros

3 week battery life
5 brushing modes
USB travel case
Smart app feature

Cons

Premium price
Brush heads are expensive to replace
Tends to break after 1-2 years

Reviews

  • Build Quality
    2.8 (29)
  • Value for Money
    2.3 (30)
  • Ease of Use
    4.4 (30)
  • Cleaning & Maintenance
    4.1 (29)
  • Battery Life
    3.9 (30)
  • Noise Level
    3.7 (27)
  • Sensitive Teeth/GumsYes (11) · No (16)
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Reviewer Photos & Videos

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Roger
RogerPerth, WA
  • 15 reviews
  • 12 likes

Exemplary Cleaning

published

Purchased in for $429.

Build Quality
5/5
Value for Money
4/5
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Steven L
Steven LSydney, NSW

DO NOT BUY if you plan on using it more than 2 years

published

Purchased a Sonicare HX9370 due to over brushing as I believed it was the top of the range electronic brush...only for it to not work after just over a year. Contacted Phillips support and was able to get a replacement which died again just after their 2 year warranty - this time support refused to take ownership and replace. For $269, you would expect this device to have some quality control. Do not recommend at all, all the reviews here confirm this device is NOT designed to last. Disappointing to say the least.

Purchased in at Shaver Shop for $269.

Build Quality
1/5
Value for Money
1/5
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leaf
leafSouth East Queensland, QLD
  • 10 reviews

The only brand I would use.

published

Purchased in .

Build Quality
5/5
Value for Money
5/5
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JZZ
JZZ
  • 3 reviews

Love it! But I’m onto my 4th one. All dead a few weeks after 2 yr mark, except for the first one.

published

I love this toothbrush. My partner and I are long time users. But, the toothbrush never last past the two year mark. They all die around then. It’s really pricey to be replacing such a toothbrush every two years!!

The earlier version of this toothbrush seems to be of a better quality. My first ever toothbrush of this model lasted way longer than subsequent ones.

Value for Money
2/5
Ease of Use
4/5
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Electric Toothbrushes & Flossers

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Andrew
AndrewSydney, NSW

Works well for as long as it works

published

Purchased my 2nd 8 months ago. Like the first it worked really well, until it just stopped. Dead. Nothing. The first after 20 months the second after only 8 months.

Purchased in .

Build Quality
2/5
Value for Money
2/5
Philips Domestic Appliances
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Andrew
Andrew

Thanks. I will try that

Andrew
Andrew

Thanks again. That worked!

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Vando
VandoGreater Melbourne (Metropolitan), VIC

All 3 toothbrushes broken just after 2 years

published

When I first tried it, I loved it and bought all my family members 1 each. Just after 2 years, all 3 had stop working. Very expensive toothbrush to be replaced after 2 years. It is a common issue with these toothbrushes as reviews have shown. Read the negative reviews before buying.

Purchased in at Shaver Shop for $250.

Build Quality
1/5
Value for Money
1/5
Philips Domestic Appliances
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Vando
Vando
Philips Domestic Appliances
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Peter
PeterSydney, NSW
  • 3 reviews
  • 3 likes

Stopped working after less than 2 years

published

Compared with my.previous Braun OralB I thought the Philips Sonicare was about 80% as effective in terms of cleaning. Good battery life though, until it died after 20 months, started turning itself on and off in the middle of the night then died completely

Purchased in at eBay for $230.

Build Quality
2/5
Value for Money
2/5
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Simon H.
Simon H.South East Queensland, QLD
  • 3 reviews
  • 1 like

Good but breaks down too quick

published

I bought one of these about 3 years ago. I'm on my 4th replacement. Honestly they just don't last. Philips does replace it no questions asked each time, but I would expect a produvct iyf this price to last for several years.

Purchased for $250.

Build Quality
1/5
Value for Money
2/5
Philips Domestic Appliances
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A customer
A customer
  • 3 reviews

Broken just over two years

published

Considering the price and the life of the toothbrush, I would suggest anyone who is considering buying this product buy an extended warranty. It is highly likely the brush would be broken just over two years life.

Having spoken to their livechat, I was told their toothbrush has been designed to last more than 5 years in a range of conditions. The battery included in this product has been tested to perform for at least 10 years.

That's really inconsistent with the real lifespan of their product.

Purchased at David Jones for $300.

Build Quality
1/5
Value for Money
1/5
Philips Domestic Appliances
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Electric Toothbrushes & Flossers

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Ben
BenGreater Melbourne (Metropolitan), VIC

Poor quality and not worth the price that you pay!

published

Purchased in at Shaver Shop for $269.

Build Quality
1/5
Value for Money
1/5
Philips Domestic Appliances
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Albert
AlbertPerth, WA
  • 3 reviews
  • 1 like

Amazing Customer Service

published

My Toothbrush stopped working after less than 2 years of operation. I was disappointed because while it was working I loved it. My disappointment turned around with the amazing Customer Service I received from Ruth over the phone 1-300-363-391. She was courteous, knowledgeable and I genuinely felt she's there to assist with my query. After lodging my problem, she assured me Philips will replace the handle, and I received it shortly after. Sometimes things brake and stop working, however the way I see it, the Philips Team managed to turn my experience around and I'm grateful for it. Such service makes the difference. Thank you.

Purchased in .

Build Quality
3/5
Value for Money
3/5
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Disappointing

published

Had my toothbrush for 2 years and it stopped working. The lights come on after charging but power button doesn’t work after thoroughly cleaning it. Disappointing cost wise and environment wise to have to replace the whole thing but it wouldn’t be another Sonicare.

Purchased in .

Build Quality
5/5
Value for Money
1/5
Philips Domestic Appliances
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Electric Toothbrushes & Flossers

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quality doesn't match with price

published

The one i bought stopped working after just over 1 year and not even with every day usage. However I waited for a year to contact Philip as being overseas and only was told it can't be replaced due to outside warranty . Still feel disappointed with the product itself and the money spent and customer care received.

Purchased in .

Incentivised Review No
Sensitive Teeth/GumsNo
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Mindful consumer
Mindful consumerSouth East Queensland, QLD

Lasted 13 months

published

Lasted 13 months and started making a strange noise. Two days later stopped working. Not good enough for the price. Would recommend the Braun Oral B my partner has. Still going strong 5 years later.

Purchased in at Harvey Norman.

Build Quality
1/5
Value for Money
1/5
Philips Domestic Appliances
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VLT
VLTGreater Melbourne (Inner), VIC
  • 2 reviews
  • 4 likes

Pay $300 bucks and get only 2 years out of this poorly designed toothbrush

published

Purchased in at Myer for $300.

Build Quality
1/5
Value for Money
1/5
Philips Domestic Appliances
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VLT
VLT

I have already reached out but they suggested I buy another unit at a "discounted" price. Judging by the number of faults reported on this page, it'll break down again after another two years!

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Questions & Answers

Frustrated
Frustratedasked
Sonicare DiamondClean

I'm not certain what Sonicare has done in manufacturing its toothbrushes over the years, but they have seriously deteriorated in quality. I'm probably on our 7th toothbrush in less than 5 years with 5 of them a result of them not working properly. I continue to have a problem - the same problem - with the on/off button not working. I understand part of the problem is probably the toothpaste gunk that gets into and around the on-off button. Why in the world after 3 years of this problem doesn't Sonicare fix the problem by manufacturing them with a silicone sheath over the handle that covers the on/off button. I love the clean I get with a Sonicare but I'm now ready to give up. We have had these toothbrushes less than 2 years and after spending over $300 for 2 of them, they do not turn on. So I'm done - moving on to something else that does not come with such unnecessary frustration. Shame on Sonicare for not responding to this issue which obviously many, many people encounter every morning and night.

No answers
Kelly D.
Kelly D.asked
Sonicare DiamondClean

My sonic care won't turn on - when placed on the charger it is lighting up and blinking.
what does this mean, it is about 1 year old.

3 answers
Andrew
Andrew
Vando
Vando
Philips Domestic Appliances
Philips S.Philips Domestic AppliancesSend a private message
NotImpressed92
NotImpressed92asked
Sonicare DiamondClean

Our first Diamondcare lasted about two years. Our second was purchased in June 2019 - 14 months ago, and it appears to be dying. It runs for thirty seconds at a time - no exceptions - and only has two options available, “clean” and “white”. If you try to cycle past those two, they flash and it fully turns off. Instructions for resetting aren’t working, and it is indicating a full charge. What’s the solution, because this was an expensive toothbrush and it should last more than 14 months.

4 answers
Mimi
Mimi
Philips Domestic Appliances
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NotImpressed92
NotImpressed92

It's in the original charger. I also tried the charger from the old toothbrush. Nothing has changed. The toothbrush doesn't work and I need to make a warranty claim.

See all Philips Sonicare DiamondClean questions

Get an answer from our members and Philips Personal Health representatives

Philips Sonicare DiamondClean

Details

Features:

This top-of-the-market premium product has a wide range of features. In addition to cleaning your teeth it has:

  • 5 brushing modes - clean, sensitive, polish, white and gum care.
  • 3 weeks of battery life in-between charges.
  • Interchangeable whitening sonic power brush heads.
  • Sleek charging glass - can be used for rinsing after brushing and looks at home on the bathroom counter.
  • Travel case with USB charging.
  • Up to 62,000 brush movements/minute.
  • Timer & automatic stop after 2 minutes.
  • Battery indicator.
  • Slim and ergonomic handle.
  • A matching smartphone app which can be used to analyse brushing habits.

Points of praise:

Reviewers felt like the product provided a really deep clean, they raved highly about the choice of different cleaning modes and appreciated the long battery life. In addition, those who travelled found the product to be easily portable.

To consider:

Some reviewers found that their toothbrush broke very easily or only lasted 1-2 years - it is therefore recommended to get an extended warranty. There were also complaints about Phillips’ customer service in response to broken instruments. Phillips’ replaceable brush heads are more expensive than other brands.

Compare all 7 Philips Sonicare DiamondClean
CategoryElectric Toothbrushes & FlossersElectric Toothbrushes & FlossersElectric Toothbrushes & FlossersElectric Toothbrushes & Flossers
Price (RRP) $369.00$369.00$369.00$369.00
PurposeBrushingBrushingBrushingBrushing
FeaturesCharging Case, Timer and Travel CaseCharging Case, Timer and Travel CaseCharging Case, Timer and Travel CaseCharging Case, Timer and Travel Case
Battery Life21 days21 days21 days21 days
Brushing / Flossing Modes5555
Brush Heads / Flosser Tips Included2222
BatteryInternalInternalInternalInternal
Manufacturer Warranty2 year(s)2 year(s)2 year(s)2 year(s)
Colour / FinishBlack and PinkRose GoldBlackPink
Release date
Compare all 7 Philips Sonicare DiamondClean
  • MPN: 6041 and HX9332-04
  • GTIN12: 710103705147

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