Philips Sonicare DiamondClean

This product is guaranteed to fail. There is a major flaw with this device that causes the attachment that goes into the brush head to weaken and bend over time until you can't get proper force on your teeth as it become increasingly weaker. I… Read more

bought a substantially cheaper supermarket model for overseas travel and it is far superior in its strength does not break and does a better job. Your paying a premium on this device for it to fail.

I already got a replacement under warranty and this has happened again. The design/model is flawed.

The best cleaning device for your teeth and gum health – Actually, my fill up sonicare diamond clean has been running for four years and no issues charge a super fast and the charge last for about a good four weeks. I don’t know what everyone’s complaining about. Maybe everyone has bad teeth and depressing it too hard and the toothbrush heads are pretty cheap. I get from Amazon or sometimes I make a bid on eBay and get it for a great price. No complaints. Show details ·  1

18 months and same failure twice – My partner purchased this model for both of us in late 2021 and both our 1st toothbrushes failed after about 9-10 months with the device totally shutting down. I noticed before mine went that it went into a state of continuously turning itself on. They both got replaced and now 9 months later, same thing again for my replacement. If I was a… Read more

betting man, I would say my partner’s replacement will also fail as well shortly. No explanation as to why it would happen, but I do recall my partner was asked if we had dropped our device. In other words they were trying to find a way they could deny the warranty claim. I can say we have always been careful and treated our toothbrush as well as anything you pay good and lots of money for. Always been especially careful since the 1st one to keep it clean and dry but same result. Hopefully when we contact Phillips again, they offer to replace both devices with a model that has no issues as it is obvious to us there is a reoccurring issue with this model. The model has been by chance now discontinued. I wonder why??

Exemplary Cleaning – I have used an Oral B smart toothbrush for some years and found buying the matching smart brush heads almost impossible last year as they were no longer available anymore anywhere online or retail. To replace it I bought a top of the line Philip’s Sonicare toothbrush and Air Flosser and have been really impressed by the improvements in oral… Read more ·  1

cleanliness and ease of use. I brush my teeth just prior to showering while in the shower and the brush is fully water resistant for that purpose. The toothbrush gives clear audible and vibration feedback if I use too much pressure and very easy to follow signals to move on to the next section of teeth. The matching App provides really detailed information including any missed teeth and incorrect pressure along with a complete log of my brushing. The brushes also log their use individually and the handle and app both warn when a brush head is worn out. The number of days brushing remaining calculated before replacement on the App seems to match the appearance of the bristles wear. This is very helpful in reminding me to order replacements, easily done through the App which offers a choice of retailers. Amazon deliver the replacement brush heads next day where I live with no freight charge. This is by far the best toothbrush I have ever experienced, the supplied charging cup is very convenient and the overall brushing experience and cleaning results are very satisfying. I had a minor glitch with the handle after around 1 year and it took less than a day to get it replaced under warranty. I would very happily buy the same toothbrush again.

The only brand I would use – I have used the Philips Sonicare toothbrush for many years now. Got the latest one end of August 2020, after my older more basic model finally gave way after many years. The battery must have finally died, as unfortunately the internal battery can't be replaced without replacing the whole set. That is my only gripe. Considering how expensive… Read more ·  1

this toothbrush is, it would be great if the battery could be changed or serviced.

Despite this, the battery does last for many years. I share my toothbrush (with different heads of course) with my family, so, it does get it's use out of it. Using a manual toothbrush is really a thing of the past, and it isn't until you use one of these, and realise how clean your teeth feels. I wish I also could splurge out on the AirFloss. But at least I can have the best of toothbrushes.

Best Electric Toothbrush Ever! – My fiance came home one day with 2 of these (one each) saying we need to use these because the sonic brushing was better for our teeth. At the time I thought he had lost the plot because of the price and thought he was going crazy!.... but I have to admit, he was right! The way it brushes us like no other electric toothbrush I’ve had. It has… Read more ·  1

several cleaning options to choose from (Clean, White, Polish, Gum Care & Sensitive) The standard clean will take you through all of them and switch off after 2 minutes. It sits comfortably in the hand and the charge life is much longer than others, which is really handy when travelling. It also comes with a glass that doubles as the charging cradle which is really handy and a brush cover for extra hygiene.

I’m happy to say that I love how quiet it is & the sonic vibration, and would not be able to go back to a regular electric toothbrush.

Sadly, since the purchase, my fiance passed away unexpectedly and using it now brings back the fondest of memories of when he purchased them. Admittedly, they do cost more but it’s worth every penny. Highly recommend it though!

Stopped working after 8 months – While I did love this toothbrush, it is way expensive for a product that just doesn't last. I would never purchase again based on the fact that they don't last and the battery life just progressively gets worse. Don't recommend. Show details

Love it! But I’m onto my 4th one. All dead a few weeks after 2 yr mark, except for the first one – I love this toothbrush. My partner and I are long time users. But, the toothbrush never last past the two year mark. They all die around then. It’s really pricey to be replacing such a toothbrush every two years!! The earlier version of this toothbrush seems to be of a better quality. My first ever toothbrush of this model lasted way longer than subsequent ones.  Show details

Works well for as long as it works – Purchased my 2nd 8 months ago. Like the first it worked really well, until it just stopped. Dead. Nothing. The first after 20 months the second after only 8 months.  Show details

Stopped working after less than 2 years – Compared with my.previous Braun OralB I thought the Philips Sonicare was about 80% as effective in terms of cleaning. Good battery life though, until it died after 20 months, started turning itself on and off in the middle of the night then died completely Show details

Good but breaks down too quick – I bought one of these about 3 years ago. I'm on my 4th replacement. Honestly they just don't last. Philips does replace it no questions asked each time, but I would expect a produvct iyf this price to last for several years. Show details

Broken just over two years – Considering the price and the life of the toothbrush, I would suggest anyone who is considering buying this product buy an extended warranty. It is highly likely the brush would be broken just over two years life. Having spoken to their livechat, I was told their toothbrush has been designed to last more than 5 years in a range of conditions. The… Read more

battery included in this product has been tested to perform for at least 10 years.

That's really inconsistent with the real lifespan of their product.

Poor quality and not worth the price that you pay! – IMPORTANT - Don't just read the positive reviews! Read the negative ones too!! Having now read the negative reviews, there appears to be a common issue whereby the brush just stops working. I had mine for just over 2 years and if your lucky yours will die just inside the warranty period and they may actually do something for you, however unlucky… Read more

for me the brush died just outside of warranty.

After contacting Philips via social media and then receiving an email from their customer service rep, I was advised that since I was outside of warranty and being bound by their policy, the only thing they can offer is an 'ambassador discount'.

Why would I want to spend more money on a product that is unlikely to last more than 2 years?

For what they market as a premium toothbrush and for the money you pay, one would reasonably expect this product to last a lot longer than it has, and had I known this I would have gone with a competitors toothbrush and paid much less!

I'll be raising this issue further with the ACCC, and encourage you to do the same if your experiencing the same issue.

Philips - please dont give me your stock standard response about contacting you, as I already have and its clearly evident that through your responses and your policies that you dont care about your customers.

Disappointing – Had my toothbrush for 2 years and it stopped working. The lights come on after charging but power button doesn’t work after thoroughly cleaning it. Disappointing cost wise and environment wise to have to replace the whole thing but it wouldn’t be another Sonicare. Show details

quality doesn't match with price – The one i bought stopped working after just over 1 year and not even with every day usage. However I waited for a year to contact Philip as being overseas and only was told it can't be replaced due to outside warranty . Still feel disappointed with the product itself and the money spent and customer care received. Show details

Lasted 13 months – Lasted 13 months and started making a strange noise. Two days later stopped working. Not good enough for the price. Would recommend the Braun Oral B my partner has. Still going strong 5 years later. Show details

Mine broke several times – 18 months in I have had three new toothbrushes and multiple charging stations replaced. This toothbrush is poorly made and I would not recommend it. When it works, it's good but when it doesn't it's not worth the expensive price tag. Show details

So many problems, so much expense! – This is an expensive toothbrush to own and run. My toothbrush stopped working and I have 9 brushheads. My only option? Buy a new one or throw the heads out. Show details

Love this toothbrush – I've been using it for 12months and I think everything is perfect about it. I've never felt my teeth that clean. I really like that you can switch between the different cleaning options. The charge lasts for month if not longer (I use it twice a day). Show reply

Excellent clean just not as durable as your old oral B – These clean your teeth much better than previous electric toothbrushes. They're not cheap but worth it. I had an issue with mine, and it was replaced under warranty with no fuss. Just don't expect it to be as sturdy as an oral B Show details ·  1

Best Best Best – I bought one three years ago and still in a very good condition. Bought a new one during this year sale. I just love it so so much. Hopefully this product always continues. Show details ·  1

How did I not know about this sooner! – I'm super busy and my teeth get a little avoided at times. Now I know my teeth ARE getting the best clean in minutes. So I can continue my busy day and not worry. Best toothbrush I've encountered! Show details ·  1