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Philips Sonicare DiamondClean
HX9352/04 (Black), HX9332/04, HX9362/67 (Pink), etc... (See All)Pros
Cons
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- 15 reviews
- 12 likes
I have used an Oral B smart toothbrush for some years and found buying the matching smart brush heads almost impossible last year as they were no longer available anymore anywhere online or retail.
To replace it I bought a top of the line Philip’s Sonicare toothbrush and Air Flosser and have been really impressed by the improvements in oral cleanliness and ease of use. I brush my teeth just prior to showering while in the shower and the brush is fully water resistant for that purpose. The toothbrush gives clear audible and vibration feedback i...
Purchased in for $429.
DO NOT BUY if you plan on using it more than 2 years
Purchased a Sonicare HX9370 due to over brushing as I believed it was the top of the range electronic brush...only for it to not work after just over a year. Contacted Phillips support and was able to get a replacement which died again just after their 2 year warranty - this time support refused to take ownership and replace. For $269, you would expect this device to have some quality control. Do not recommend at all, all the reviews here confirm this device is NOT designed to last. Disappointing to say the least.
Purchased in at Shaver Shop for $269.
- 10 reviews
I have used the Philips Sonicare toothbrush for many years now. Got the latest one end of August 2020, after my older more basic model finally gave way after many years. The battery must have finally died, as unfortunately the internal battery can't be replaced without replacing the whole set. That is my only gripe. Considering how expensive this toothbrush is, it would be great if the battery could be changed or serviced.
Despite this, the battery does last for many years. I share my toothbrush (with different heads of course) with my ...
Read morefamily, so, it does get it's use out of it. Using a manual toothbrush is really a thing of the past, and it isn't until you use one of these, and realise how clean your teeth feels. I wish I also could splurge out on the AirFloss. But at least I can have the best of toothbrushes.Purchased in .
Hi there, Leaf.
Thank you for giving us such inspiring and valuable feedback. Whether you're a producer or a customer, we all benefit from your honest opinion. We are extremely cheerful that our produ...
- 3 reviews
Love it! But I’m onto my 4th one. All dead a few weeks after 2 yr mark, except for the first one.
I love this toothbrush. My partner and I are long time users. But, the toothbrush never last past the two year mark. They all die around then. It’s really pricey to be replacing such a toothbrush every two years!!
The earlier version of this toothbrush seems to be of a better quality. My first ever toothbrush of this model lasted way longer than subsequent ones.
Hi there,
Thank you for taking the time to write to us. We're sorry to hear about your Sonicare not being able to meet up with your expectations. We'd like to have a closer look at your situation and...
Read more would like to advise you to get in touch with us directly in order for us to assist you further properly.Find out how Philips Sonicare DiamondClean compares to other Electric Toothbrushes & Flossers
Know better, choose better.
Purchased my 2nd 8 months ago. Like the first it worked really well, until it just stopped. Dead. Nothing. The first after 20 months the second after only 8 months.
Purchased in .
Hi Andrew, thank you for your question. We're sorry to hear about what happened here. . Have you perhaps tried a factory reset This can be done by charging it for 24 hours, and then press, and hold th...
Read moree power button for 7 seconds, while keeping the toothbrush on the charger. If this doesn't work out then our colleagues from our support team would happily look into this for you. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.Thanks. I will try that
Thanks again. That worked!
All 3 toothbrushes broken just after 2 years
When I first tried it, I loved it and bought all my family members 1 each. Just after 2 years, all 3 had stop working. Very expensive toothbrush to be replaced after 2 years. It is a common issue with these toothbrushes as reviews have shown. Read the negative reviews before buying.
Purchased in at Shaver Shop for $250.
Hi there Vando,
Thank you for taking the time to write your review and experience here. We're sorry to hear you've been quite unlucky. We understand this is quite inconvenient for you, therefore we'd...
Read more like to invite you to reach out to us directly at 1300 363 391 Monday to Saturday 7:00 am - 7:00 pm EST. Our colleagues will be happy to help you out. We hope to hear from you!Disappointing service from customer care support team. They offered me a reduced price from the Phillips website full original price, which is higher than updated retail price at the shops. They mad...
Read moree it out like you get a good discount 50% when it’s clearly not much. The 50% should be applied on updated retail prices from Myer, Binglee, Shavershop, etc. I actually owned other Phillips products and with the recent experience with the care team, I am reluctant now to continue my support for the Phillips brand. I would rather save that money and try Oral-B new electric toothbrush, hopefully will last longer than 2 years!Hi Vando,
We're sorry to hear the solution by our team was not satisfactory for you. Unfortunately we can't do anything form here. If you want to get it sorted out in another way, we advise contactin...
Read moreg our product team directly again to see what they can do for you. Again, we're sorry we could not sort in out in a satisfactory way for you.- 3 reviews
- 3 likes
Compared with my.previous Braun OralB I thought the Philips Sonicare was about 80% as effective in terms of cleaning. Good battery life though, until it died after 20 months, started turning itself on and off in the middle of the night then died completely
Purchased in at eBay for $230.
Hi there Peter,
Thank you for taking the time to write your review here. We're sorry to hear that the Sonicare did not live up to expectation. We're sorry to hear that the brush started to turn itse...
Read morelf on in the middle of the night, that sounds quite spooky. We'd like to have a look for you as it is still within warranty. Therefore we'd like to invite you to reach out to us directly at 1300 363 391 Monday to Saturday 7:00 am - 7:00 pm EST. Our colleagues will be happy to help you out. We hope to hear from you there!Related Articles
- 3 reviews
- 1 like
I bought one of these about 3 years ago. I'm on my 4th replacement. Honestly they just don't last. Philips does replace it no questions asked each time, but I would expect a produvct iyf this price to last for several years.
Purchased for $250.
Hi there, thanks for taking the time to share your thoughts here. We can imagine it to be a bit disappointing to experience the same issue several times. Your feedback in this is very valuable, as we ...
Read moreaim to keep improving our products. We will make sure to forward this to the product developers. Should you have any further questions, don't hesitate to reach out to us via 1300 363 391 (Monday - Friday: 09:00 am - 05:00 pm EST). Kind regards, The Philips Australia Team- 3 reviews
Considering the price and the life of the toothbrush, I would suggest anyone who is considering buying this product buy an extended warranty. It is highly likely the brush would be broken just over two years life.
Having spoken to their livechat, I was told their toothbrush has been designed to last more than 5 years in a range of conditions. The battery included in this product has been tested to perform for at least 10 years.
That's really inconsistent with the real lifespan of their product.
Purchased at David Jones for $300.
Hello there,
Thank you for your feedback on our Sonicare. We're sorry to hear that the toothbrush hasn't lived as long as it is meant to. We can appreciate how you feel about that. Please know that o...
Read moreur team would very much like to see if there is anything they can do to assist you. We'd kindly recommend you to reach out to our product specialists on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). Our team would be happy to look into this for you.Find out how Philips Sonicare DiamondClean compares to other Electric Toothbrushes & Flossers
Know better, choose better.
Poor quality and not worth the price that you pay!
IMPORTANT - Don't just read the positive reviews! Read the negative ones too!!
Having now read the negative reviews, there appears to be a common issue whereby the brush just stops working. I had mine for just over 2 years and if your lucky yours will die just inside the warranty period and they may actually do something for you, however unlucky for me the brush died just outside of warranty.
After contacting Philips via social media and then receiving an email from their customer service rep, I was advised that since I was outside of warrant...
Read morey and being bound by their policy, the only thing they can offer is an 'ambassador discount'. Why would I want to spend more money on a product that is unlikely to last more than 2 years? For what they market as a premium toothbrush and for the money you pay, one would reasonably expect this product to last a lot longer than it has, and had I known this I would have gone with a competitors toothbrush and paid much less!Purchased in at Shaver Shop for $269.
Hi Ben,
Thanks for sharing your experience here. We appreciate consumer feedback, positive, or in this case negative, as this helps use improve our products. As you've already been in contact with ou...
Read morer colleagues there is not much we can change about the outcome of the issue you've had, but feel free to reach out if you still want to discuss this. You can reach us on 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand.- 3 reviews
- 1 like
My Toothbrush stopped working after less than 2 years of operation. I was disappointed because while it was working I loved it. My disappointment turned around with the amazing Customer Service I received from Ruth over the phone 1-300-363-391. She was courteous, knowledgeable and I genuinely felt she's there to assist with my query. After lodging my problem, she assured me Philips will replace the handle, and I received it shortly after. Sometimes things brake and stop working, however the way I see it, the Philips Team managed to turn my experience around and I'm grateful for it. Such service makes the difference. Thank you.
Purchased in .
Hi Albert,
Thank you for the kind words! We are happy to hear our colleague managed to help you and that you can keep enjoying your Sonicare. Our customers' satisfaction is what drives us every day,...
Read more so it it great to receive such a positive feedback from you.Had my toothbrush for 2 years and it stopped working. The lights come on after charging but power button doesn’t work after thoroughly cleaning it. Disappointing cost wise and environment wise to have to replace the whole thing but it wouldn’t be another Sonicare.
Purchased in .
Hi Cath,
Thanks for bringing this to our attention. We are sorry to hear that your Sonicare is behaving like this, and we understand that this is an inconvenience. We'd be happy to see what we can d...
Read moreo about this. We recommend reaching out us for further assistance. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). You can also reach us on 1300 363 391 (AU) or on 0800 658 224 (NZ).Find out how Philips Sonicare DiamondClean compares to other Electric Toothbrushes & Flossers
Know better, choose better.
The one i bought stopped working after just over 1 year and not even with every day usage. However I waited for a year to contact Philip as being overseas and only was told it can't be replaced due to outside warranty . Still feel disappointed with the product itself and the money spent and customer care received.
Purchased in .
Hi Mimi,
We are very sorry to hear that the Sonicare DiamondClean and our Consumer Care did not live up to your expectations. We understand that this might be disappointing for you. We would however ...
Read morelike to invite you to reach out to us once again and see if there is anything we can do for you. You can reach us 24/7 on Facebook and on Twitter (@PhilipsCare).You can also reach us on 1300 363 391 (AU) or on 0800 658 224 (NZ). We hope to hear from you!Lasted 13 months and started making a strange noise. Two days later stopped working. Not good enough for the price. Would recommend the Braun Oral B my partner has. Still going strong 5 years later.
Purchased in at Harvey Norman.
Hi there, we are very sorry to hear about your exprience with the Sonicare. It is meant to last a lot longer than 13 months of course, so we understand that this might be disappointing. We would like ...
Read moreto help you however. If you didn't already, could you please reach out to us by phone? You can do so on 1300 363 391 Monday to Saturday 7:00 am - 7:00 pm EST. They will be happy to help you. Thanks in advance. Kind regards, The Philips Team Australia- 2 reviews
- 4 likes
Pay $300 bucks and get only 2 years out of this poorly designed toothbrush
While the toothbrush was great (when it worked), I've had 2 handles since purchasing this:
- The first broke down, luckily, within the warranty period, and Philips replaced the handle.
- This replacement handle then broke down outside the warranty period, and Philips refused to admit there is a fault with the design of this product, despite numerous people reporting the same issue on this page. All they offered for you to purchase another one at a discounted price. Guess they have to make their money somehow. I have reported this issue to ACCC ...
Purchased in at Myer for $300.
Hello there, thank you for taking the time to share your thoughts on Sonicare DiamondClean with us. We are sorry to hear that the device has not lived up to your expectations. We understand how disapp...
Read moreointing this is to you and would like to look into it further. Please feel free to reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help. Kind Regards The Philips Australia TeamI have already reached out but they suggested I buy another unit at a "discounted" price. Judging by the number of faults reported on this page, it'll break down again after another two years!
Questions & Answers
I'm not certain what Sonicare has done in manufacturing its toothbrushes over the years, but they have seriously deteriorated in quality. I'm probably on our 7th toothbrush in less than 5 years with 5 of them a result of them not working properly. I continue to have a problem - the same problem - with the on/off button not working. I understand part of the problem is probably the toothpaste gunk that gets into and around the on-off button. Why in the world after 3 years of this problem doesn't Sonicare fix the problem by manufacturing them with a silicone sheath over the handle that covers the on/off button. I love the clean I get with a Sonicare but I'm now ready to give up. We have had these toothbrushes less than 2 years and after spending over $300 for 2 of them, they do not turn on. So I'm done - moving on to something else that does not come with such unnecessary frustration. Shame on Sonicare for not responding to this issue which obviously many, many people encounter every morning and night.
My sonic care won't turn on - when placed on the charger it is lighting up and blinking.
what does this mean, it is about 1 year old.
Mine refused to even light up also after about 1 year. Someone from philips suggested I do a factory reset which is:
After charging for 24 hrs, and while still on charge, press and hold down the star...
These Phillips toothbrushes are known the die after 1-2 years. It looks like your battery is not retaining charge. I had to replace some of the toothbrushes with new batteries. It requires solderin...
Read moreg, so unless you are quite handy, I would suggest to call phillips and they will replace your toothbrush. There’s 2 years warranty on them. When the warranty runs out, save the money and buy the oral-b new design toothbrushes instead.Hi there, Kelly.
Thanks for reaching out to us! We're sorry to hear this. Have you perhaps tried a factory reset? This can be done by charging it for 24 hours, and then press and hold the power button...
Our first Diamondcare lasted about two years. Our second was purchased in June 2019 - 14 months ago, and it appears to be dying. It runs for thirty seconds at a time - no exceptions - and only has two options available, “clean” and “white”. If you try to cycle past those two, they flash and it fully turns off. Instructions for resetting aren’t working, and it is indicating a full charge. What’s the solution, because this was an expensive toothbrush and it should last more than 14 months.
Agreed. I bought two with the other one still working ( not every day usage) for nearly 3 years actual usage would be just 2 years I dare not to buy replacement head being the quality so unstable I am...
Read more expecting it probably stop working any minute. Philips doesn’t seem to have assurance on such an expensive device. Disappointing service along with the qualityHi there,
Thanks for taking the time to post this review. We're sorry to hear that you’ve had a negative experience with your Sonicare toothbrush. We can imagine this is a bit annoying to you. We wou...
Read moreld like to see how we can help. Is there any indication that your Sonicare is charging when it is plugged in? If no then we recommend trying a different outlet to see if that helps.It's in the original charger. I also tried the charger from the old toothbrush. Nothing has changed. The toothbrush doesn't work and I need to make a warranty claim.
Get an answer from our members and Philips Personal Health representatives
Details
Features:
This top-of-the-market premium product has a wide range of features. In addition to cleaning your teeth it has:
- 5 brushing modes - clean, sensitive, polish, white and gum care.
- 3 weeks of battery life in-between charges.
- Interchangeable whitening sonic power brush heads.
- Sleek charging glass - can be used for rinsing after brushing and looks at home on the bathroom counter.
- Travel case with USB charging.
- Up to 62,000 brush movements/minute.
- Timer & automatic stop after 2 minutes.
- Battery indicator.
- Slim and ergonomic handle.
- A matching smartphone app which can be used to analyse brushing habits.
Points of praise:
Reviewers felt like the product provided a really deep clean, they raved highly about the choice of different cleaning modes and appreciated the long battery life. In addition, those who travelled found the product to be easily portable.
To consider:
Some reviewers found that their toothbrush broke very easily or only lasted 1-2 years - it is therefore recommended to get an extended warranty. There were also complaints about Phillips’ customer service in response to broken instruments. Phillips’ replaceable brush heads are more expensive than other brands.
Category | Electric Toothbrushes & Flossers | Electric Toothbrushes & Flossers | Electric Toothbrushes & Flossers | Electric Toothbrushes & Flossers |
---|---|---|---|---|
Price (RRP) | $369.00 | $369.00 | $369.00 | $369.00 |
Purpose | Brushing | Brushing | Brushing | Brushing |
Features | Charging Case, Timer and Travel Case | Charging Case, Timer and Travel Case | Charging Case, Timer and Travel Case | Charging Case, Timer and Travel Case |
Battery Life | 21 days | 21 days | 21 days | 21 days |
Brushing / Flossing Modes | 5 | 5 | 5 | 5 |
Brush Heads / Flosser Tips Included | 2 | 2 | 2 | 2 |
Battery | Internal | Internal | Internal | Internal |
Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) | 2 year(s) |
Colour / Finish | Black and Pink | Rose Gold | Black | Pink |
Release date |
- MPN: 6041 and HX9332-04
- GTIN12: 710103705147
Other Electric Toothbrushes & Flossers
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Hi Roger,
Read moreingly, in the shortest amount of time. Should you need any further assistance in the future, we kindly ask you to get in touch with our Consumer Care Team. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help and find a suitable solution.Thank you so much for leaving such a positive feedback on our service. We really appreciate it, and we are also glad that the issue you had with your toothbrush was handled and solved accord...