Warranty Issue! Beware!
After lots of research I decided to purchase the Philips Sonicare ExpertClean 7300 HX9618/24 in White (exactly the same as the Black and a 7300 series) at the cost of $219 from the ShaverShop in July 2020. I was very happy until September 1st 2020, first I felt something was not right and then saw the metal spindle which the brush attachment slides onto was wobbly! Took it back to the ShaverShop on Sept 2nd, their first words "Not another one!" They were great and out of keeping their customers happy kindly replaced it but explained under Phili...ps policy that part is NOT COVERED UNDER WARRANTY!! As apparently, Philips would deem I broke it for pushing too hard, I'd have argued that accusation but luckily didn't have to go down that avenue. Despite the demonstration in the shop regarding a slightly different 'buzzing' sound to warn me I'm pushing too hard, in practice it's very faint to hear during brushing teeth!! So glad I purchased it in my local store instead of online from somewhere else! Hope the new replacement lasts longer than a few weeks, unless mine was just a dud, otherwise, please be aware the warranty doesn't apply :-(
No USB Charging Case Included
Purchased HX9618/24 from Myer in May 2020. According to Philips website (link below), it comes with a USB charging travel case. Unfortunately the unit I received only come with a travel case without the USB charging function. I contacted Philips Support on 18 May 2020. Despite my numerous follow ups, to date I am yet to receive any update from them. I have tried to put my review on Philips website but has subsequently been rejected. For customers who interested in the USB charging case for this model, please double check.
Chic looking toothbrush
I love the stylish look of the toothbrush. I also like how you can change the intensity as I initially found it ticklish on the highest setting. The black coloured toothbrush looks amazing in any bathroom.
Purchased in November 2019.
The reviewer stated that an incentive was offered for this review
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|Category||Electric Toothbrushes & Flossers||Electric Toothbrushes & Flossers||Electric Toothbrushes & Flossers||Electric Toothbrushes & Flossers|
|Features||Battery Indicator, Charging Case, Mobile App, Smart Sensor, Timer and Travel Case||Battery Indicator, Charging Case, Mobile App, Smart Sensor, Timer and Travel Case||Battery Indicator, Charging Case, Mobile App, Smart Sensor, Timer and Travel Case||Battery Indicator, Charging Case, Mobile App, Smart Sensor, Timer and Travel Case|
|Battery Life||14 days||14 days||14 days||14 days|
|Brushing / Flossing Modes||3||3||3||3|
|Brush Heads / Flosser Tips Included||1||1||1||1|
|Colour / Finish||White||Black||Gold||White|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
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