Pinot & Picasso

If I could give this company minus five stars, I would. I’m incredibly frustrated, but I’ll stick to the facts. I first contacted the Miranda studio in December 2025 to enquire about hosting my sister’s hens party. I didn’t hear back for an entire month, until the new year—which should have been my first red flag. When they finally did respond, they were prompt, organised, and helpful, so I felt confident enough to book for 20 guests in March.

I paid my deposit on 21 January for a hens party scheduled on 28 March in Miranda. I was told they would contact me two weeks prior to finalise details. Up until that point, everything seemed fine.

Two weeks before the event, I didn’t receive any communication, so I followed up—then again the next day, and again two days later. There is also no contact phone number, which made things even more difficult.

By the Sunday before my event, I was extremely concerned. After sending five emails (including new enquiry forms just to get a response), I decided to visit the studio in person. It was unattended during operating hours, despite being set up, with no explanation or notice. At that point, all I could do was wait.

On Monday, I received a marketing email—but still no response to my enquiries. By then, my frustration had grown significantly, and I sent yet another follow-up.

Finally, on the Tuesday before my Saturday event, I received an email stating they were “reaching out” to inform me that the session could not go ahead due to “operational challenges.” I was offered the option to move my group of 20 people—many of whom were travelling—to a different location in the city at a completely different time, or accept a credit. There was no apology and no initial offer of a refund. Meanwhile, the Miranda studio was still being advertised on their website.

This left us scrambling just four days before my sister’s hens night, with no activity planned for an event I had booked months in advance.

A massive thank you to Shiv at Part Time Ceramics for stepping in at the last minute and saving the day with a fantastic pottery session. I highly recommend their pottery and prosecco classes.

After repeatedly requesting an apology, a refund, and that they remove the Miranda location from their website, I eventually did receive my refund.

I would have been far more understanding if they had communicated honestly and well in advance. Unfortunately, that wasn’t the case.

I would not recommend this business if you’re looking for a reliable and trustworthy option to host an important event