Pivotel

Pivotel configure your sat phone for expensive voice calls but cheap text messages do not work – I have had 2 different satellite phones with Pivotel. My first Thuraya sat phone advertiesed a data service to make cheap call using whatsapp but it was initially not set up so I needed to make expensive out-going telephone calls on my first long trip. Eventually it was set up but the data rate was never really high enough for useful calls, but… Read more

I could send whatsapp messages.

When Thuraya stopped working I purchased an Iridium Go! and Pivotel did not set it up properly so I could never send a text message. On several long calls to their service number (1300882448) I explained that the ability to send messages was an important aspect of my account and that I had relied on this ability for a feeling of security while travelling in remote regions. I vividly recall being told that I still had the ability to make outgoing calls and that there was no reason to feel insecure. I was assured that my message-sending issue would be escalated and that I would receive a message when the problem was rectified by your service team.

Obviously I spent lots of money making phone calls rather than sending cheap text messages. I have emailed several times since I returned home without any response at all. I have cancelled my service and my concerns still have not been addressed.

Scam company – Useless company. Satellite got knocked out making sat phone I had purchased useless. They contacted offering new deals if you return handset or in fine print partial refund. Returned phone for refund and a few weeks later followed up with email enquiring what’s happened? They advised prioritising customers transferring. Over a month later still nothing and now not responding to emails. Scam company. No customer service. AVOID AT ALL COST!!!