Complete and utter numpties - I'm glad my money's not with them
My employer has 3 employees who have super funds with Plum. This month Plum sent back the contributions for the previous month for 1 of these employees even though they have been accepting them with the same details for 2 years.
I called them on 18 December. After 40+ minutes they couldn't find the member and asked me to email which I did. They did not reply to the email.
I followed up today 30 December because I am about to send the December contributions. After 40+ minutes on the phone during which they again struggled to find their own ...member they told they had never received the money and that the Superstream clearing house had rejected the payment. This was false and I have confirmation from the Superstream clearing house that the money was sent to Plum and that Plum had rejected the payment. In a second 40+ minute phone call today it was obvious that Plum had no idea whether they had received the contribution or not. They offered to call back in 5 business days which I rejected as it was already 6 business days since 18 December when I first called. It took a while but I got to speak to a Team Leader. I am supposed to get a call back tomorrow by midday. I can't wait for the next thrilling installment.
- Verified customer
No Issues Here
Have been with Plum for 12 years approximately. Have found the rare occasion I have had to call them, they have been most helpful. The website is excellent and easy to use. Found it easy to change my investments to a safe plan during the GFC and maintained capital. Returns have been steady and largely positive. Super generally has few friends, but would regard Plum as a preferred retail fund.
Avoid this company.
Employer sent funds this account, real battle to get the money back. They don’t respond to emails and when you send private information in the form of certified copies of a license , they just loose it and refuse to investigate. Potential identity fraud.
wish I had read these reviews before
20+ years with these guys. Can't recall one positive interaction. Had health issues so thought would lose cover and not be reinsured if moved elsewhere (prior condition etc) so stayed with Plum. But that was a waste as they make it almost impossible to claim. Exorbitant fees, crap returns and continually being locked out of web site. Every interaction ends up being difficult and stressful.
WARNING - DO NOT USE - RIP OFF
Warning, poor performing super.
they claim that the account is performing at a certain % that included my contributions....
I closed the account and charged me exorbent fees. After I closed the account my employer accidentally paid into plum account again and plum charged me $400 exit fees on $1400 of super.
Website performance is as abysmal as their fund performance. Avoid at all costs!
I've been with Plum for over 8 years, chiefly for the employer-subsidised life and TPD insurances. I just left the minimum $5,000 and would roll-over additional funds every 6 months into my personal Netwealth Super Wrap product. Netwealth is far more cheaper, and I get to buy directly Australian and International shares. Plum's website is one of the worst I have ever encountered, assuming one can log in. It takes forever. The performance of their funds reflects this also. The only way to make any money with Plum is to keep it in one of their bond funds. Costs are relatively astronomical. To be avoided.
Disgraceful service - they hold your money!
Rang 3 times after being verified (Thurs) and told that my money would be released. Now surely with the New Payments Platform they could send to my account on the Thursday once verified after all they're owned by NAB. 4th phone call and now they say it's in the queue on Monday and may take another 72hrs!!!. Why so long? Why not informed accurately the first 3 times? It's not your money PLUM it's mine!!! Making short term interest off my money once I've requested it should be outlawed!! Plum and NAB - Disgraceful and incompetent.
Thieving Mongrels - Take from the poor, give to the rich!!
I commenced employment with my new company in August 2018 and as this was my companies chosen super fund I decided to roll all my super from previous fund over to Plum. Worst mistake I made.
In January of this year I decided to do a health check on how my fund was tracking. As my company matched what ever extra contributions I was making, I expected to see at least 10K in contributions. Shock horror I actually went into the red, my balance went backwards. I rang Plum to see if there might've been a mistake, but Plum assured me there wasn't a...
Absolutely deplorable customer service
Regrettably I have been with this company for over 20 years. Service is deplorable so far I have waited 1 month to receive my entitlement on retirement due to inept process and procedure. You are just a number with this organisation, there is no personal customer service - every email is automated and just says the same thing over and over again. I have to constantly ring to find out what is going on with my claim. Don't go there, or get out while you can.
The most incompotent company you can possibly deal with
Incompetent and uncooperative.
I have made numerous complaints but nothing is ever done.
Every single interaction I have had with Plum has been a disaster.
Do not join Plum and if you have your money with them get it out now before its too late.
Web side is misleading to Customers. Information is delayed. Processing of orders is badly delayed. Staff is polite, but gave me incorrect information in 75% of my queries - seems Plumb's information misleads the staff as well. Staff knows about the issue and, so it seems, leaders. The later denies all. Overall impression- company seats on their backsides doing what they like best: after all they've got your money. Avoid
My wife wants to roll over her balance with Plum into an SMSF. And three times, so far, have the send a letter saying that a signature was missing or that no identification (certified copy of driver's license) was supplied.
We scanned all forms each time and we have proof: their assertions are incorrect.
And three times they did not return my wife's application form. They send a new blank form. She had to start from scratch, including getting another copy of her driver's license certified. They are just being recalcitrant and difficult.
RUBBISH! If I could give it ZERO stars I WOULD!!
I have had only negative returns since July 2015. I have contributed over $17,000 since that period and my balance is only just over $10000 more. So overall growth has been MINUS 5%!!! $7000 DOWN!!
I am LEAVING this fund and I will NOT be recommending this fund to ANYONE I know.
Payout of super death benefit - disgraceful
My sister in law passed away about a year ago and left an 11 year old daughter behind who we now care for. We received all the probate documents and jumped through a few hoops (which we understood) so we could submit a claim for death benefit. However 4 months later we are still no closer to the estate being paid the death benefit and balance of super. How hard can it be? These people have no compassion or empathy at all.
Plum became my ex-companies default fund and the difference was noticeable, lousy returns, lousy service which became even worse when I left the company..negative returns, fees and taxes were eating up my nest egg so I quickly rolled my money over to ING Bank Term deposits and then into their Balanced Fund..no fees no charges and rip-offs. The Super Industry is riddled with Crooks who are feasting on our money and the good returns are going to the rich..a complete scandal.....but Avoid Plum all together.
Consisted in lossing my money
3 years negative returns and love the extra fees as well. Time get money out while I've still got some there.i asked for record of cost fees to growth sent some jumbled up double talk so looks like fund been performing . Ended up 5 years and notice they changed there name regularly so can ignore any bad years.
Changed to hostplus index balance and very easy to see cost balance profits or losses. My super grown more in 1 year then in past 5 with plum.
Bad and mad-a total rip-off
Just been through the wringer via both email and phone with Plum. They are not only among the highest fee charging financial institutions, but totally inflexible. I only wanted to access a small amount of my super and leave the rest. Regardless, they had a flat $75 'exit fee' which I had to pay even though I wasn't exiting. When I pointed out that they would make this ten times over with the amount of ongoing admin and management fees if I left the majority of my investment in the fund, they still insisted on the charge. Needless to say I am now withdrawing my total amount of Super and going to a more realistic industry super fund. Moral of the story..do not consider Plum for your Super-you will be ripped off.
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Questions & Answers
Why did bhpbilliton switch from Russell to Plum if Plum performance is so poor? Also is Plum tied in with MLC and/or NAB .As far as I can see performance is largely relative to quality of personnel and these seem to be on the move constantly from one fund to another. I cannot get any response from Plum from questions I have raised.
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