Polestar

I have been waiting 6 months for a part from Sweden and was told today there’s a global shortage and they don’t know when they’ll be able to supply the part. The car has been off the road for 6 months waiting for a wiring loom. Do not purchase a polestar, they do not have parts or service to support their cars.

Poor after sales service and response, not worth the trouble look elsewhere – Customer service at Polestar is a Joke. I bought a Polestar 2 and we now can't register it as they registered the vehicle with the wrong model number which, we have now been fighting with them to fix as it seems they are the only ones that can rectify the incorrect information. as insurance and green slip is linked to registration can't even do… Read more

this. The vehicle is likely to be pulled off the road now. There is no service or response from polestar, there electronics is woeful, and constantly glitching and breaking down. I spend too much time resetting. the front suspension clunks had to wait 9 months for the part and now worse than it was before. As a drive it is a very good car, as a company and service absolutely terrible. if they did something to fix their errors promptly you could forgive them, but the minute you sign the papers online they don't give a d#mn. the sales made! I've bought many new cars and Polestar would have to be the worse i have ever come across for after sales service and response. It is a shame as fundamentally a very nice car to drive Car in for the first service, advised 45mins to 1 hour and can wait arrived, advised 2.5 hours. they did not give a Sh**t about the inconvenience and were most un helpful. Fair trading placed an order on them to fix faults including incorrectly registering the vehicle been 1 year since order and nothing done, now have to take to NCATs to get action. all i can do is reiterate stay clear this company is woeful.

Pathetic Customer Service – A circus where the clowns are not at all funny. The ring leader needs to sort this or move on. This has turned into a bit of an essay but perhaps worth reading if you're considering buying a Polestar. In short, absolutely pathetic pre & post sales service Polestar. The best thing you can do is close your doors and hand the brand over to the… Read more

Volvo dealership to handle the sales and service. After buying 3 Volvos prior to this tin can I know they do a far better job.

With so many poor reviews from around the world on other sites one would think they would learn. All one needs do is search Polestar Customer Service Reviews to find them. Reading some of the Polestar responses gives one the impression they're just going through the motions with an empty sorry here, and an insincere apology there. They certainly don't seem to do much to help ease the frustration subjected onto their customers.

What a mob of self righteous, unprofessionals. I ordered a Polestar 2 back in July 2022. I wanted a 2023 build and was prepared to wait a bit longer. The car rolled off the production line mid January 2023 and was about to start its journey to Australia - so the email said. Delivery should have been in February. Well, it was on a ship throughout February, and again throughout March, and again throughout April, and again in May - only to arrive in Australia (so they say) at the beginning of May. Wow! How does the standard 11 day sailing from China to Sydney turn into a journey of over 4 months - must have circumnavigated the globe a dozen times or more; or perhaps I was given false information and more likely something else occurred and Polestar did not tell the truth.

Just after delivery I noticed that a couple of the panels were out of alignment (by up to 3-5mm); and they stand out like a sore thumb. So I'm considering that my earlier suspicions may have been right; being that the delay was due to the car being damaged and has been awaiting parts and repair. I have never seen anything like this on any of the cars I've purchased previously but apparently, according to Polestar, the misalignments are within normal "tolerance" and it's all OK as other vehicles also show similar misalignments. So which is worse, the car was damaged and there was a cover up, or the level of workmanship is not up to standard? The response from the clever young man that dealt with me was to say that I'm not buying a Rolls Royce. SERIOUSLY!

The way a business reacts when things go wrong is how one "really" knows if their service level is up to standard. I run my own business and when one of my customers has a problem, I make dam sure that they are attended to promptly and go out of my way to remedy the issue and limit the fallout. Well let me tell you Polestar you don't cut the mustard; it seems clear from your empty insincere apologies that you couldn't care less. I have purchased numerous cars over the years and this is without doubt, the worst customer experience I have ever had - what a shambles.

And there's more.... How can you issue a pro-forma invoice to a customer showing an estimated delivery date of 18 April when the car is supposedly still on a ship in transit? How do you issue an invoice requesting full payment (with Net 6 day payment terms) on 3rd April when the car is supposedly still on a ship in transit? This is incompetence to the extreme.

I qualified for a promotion that provided a free wall charger plus installation valued at $2499 +10% Tax. I already had a charger installed so I asked if they would rebate me the amount (in cash and/or accessories) less any discount they received so they would not be out of pocket. Their offer was to include some matts and a boot liner instead - how generous of you Polestar.

Let's hope the car doesn't match the purchase experience. I certainly wish I could claim some compensation for the lost time and aggravation.

One last thing, if you buy a Polestar 2 and need to jack up the car to remove a wheel - forget it! They don't include a car jack nor a wheel nut wrench so get over to the shops and spend some more of your coin. How unbelievably petty!

One thing that has come from this is a deep motivation to inform people of our experience.

Best car I have ever owned – I have had my Polestar 2 for six months now and it is such a joy to drive. Yes, there were some delays with delivery and handover, but I don't think Polestar are alone in that department. Considering that this is a new company establishing themselves in Australia, some hiccups are expected. But, the car was certainly worth the wait. The build… Read more

quality and engineering is exceptional, Scandinavian cool permeates throughout the cabin, the Google Automotive system is quick to learn and the car handles well. As for the design, I have been told a number of times how much better looking my car is compared to a Tesla, and I couldn't agree more.

Purchase experience slow, frustrating, poor service – I ordered a pre-configured and pre-built Polestar in early April, and the sales contract was signed mid April around the Easter public holidays. The sales contract specifies a delivery date of 'May 2022'. Since then, I've heard absolutely nothing from Polestar in terms of delivery date. Every time I call or email Polestar, I'm either completely… Read more

stonewalled, or given vague and useless information (e.g. we are looking at booking a transport for your car). Every time I interact with customer service, I end up with a stress headache.

After two months for a pre-built car supposedly to be available 'straight away', my car is now supposedly in Perth for delivery. Now however Polestar are taking an eternity to update the invoice to have details required by banks offering car finance. Apparently everything needs to go to Sweden, and I've been waiting nearly a week for two simple fields to be added; not even changing anything dollar value related, just compliance date and the fact it's a 'new' car.

Polestar clearly understand given demand for EV's they don't need to put any effort or care into customer service. It wouldn't surprise me if they want me to cancel so they can sell the same car to someone else for a higher price. If I ever receive my 'new' car, which was built in February, it'll be 6 months old. Terrible experience!

Avoid buying a Polestar in Australia until demand returns to sane levels, and Polestar realise they need to actually provide a service.