Polestar 3

DO NOT BUY A POLESTAR! Purchased a brand new Polestar 3 for $151,000 and have experienced nothing but persistent faults and failures since the day of delivery. Issues in the first year included the vehicle refusing to unlock on multiple occasions, issues with access cards/fobs, the vehicle randomly unlocking itself while parked and unattended, several connectivity and software failures, repeated warning system failures, charging system faults and a serious tyre failure (in the first year!).

The vehicle has required multiple service visits in the first year, multiple software reinstalls and extended periods out of service. Despite this, Polestar's position is that the vehicle is "operating as expected" and is of "acceptable quality". We have photos and videos proving errors, but they do not care.

We have been through Fair Trading, NCAT and now this vehicle is the subject of legal proceedings.

Google 'Polestar and software glitch issues' and do your own research on their vehicles. We wish we we did before buying.

Based on my experience with this brand, and how little regard they show customers after purchase, I would strongly recommend prospective buyers avoid purchasing any Polestar vehicle.

• My experience is my vehicle is riddled with serious software and hardware glitches, even after processor and software platform updated, continues to not be fit for purpose. • Currently into 11th week of 3rd Service Visit, No ETA for diagnostics, no timeframe for repair (if possible) •4 months of hell, 16 weeks out of service. Yes, greater that 60% off the road.

• Customer Support claim their right to repair supersedes my ACL rights to a refund, given the heavily detailed list of faults below (these are also backed by photo and video evidence).

• Defects and Safety-System Failures -

• Since purchase, the vehicle has exhibited multiple serious defects, including drivability and safety-system failures that I previously reported to Polestar Australia’s Customer Support Team.

These include:

• SRS Airbag System Fault – book service.

• Emergency Call System Fault - book service.

• Seatbelt Occupant Alert Faults – no occupant in the seat.

• Vehicle placing itself into park whilst on the road by itself.

• Primary & HUD Displays blacking out and rebooting.

• HUD not displaying travelling speed at all.

• HUD Displaying incorrect speed limits – exceeding legal limits.

• SOS Service not available – book service.

• TPMS Fault – serious issue, book service.

• System Communication Fault, Pilot Assist deactivated. Find a place to park, select P to park. When parked system will restart. - did not reset.

• Reverse camera fault – Camera view is temporarily unavailable. Press home button to close.

The following timeline is for clarity of reporting faults -

• Vehicle delivered with PAK (Phone as Key) E-Sim and Google Services not working. Initially dealt with Salesperson from 27th November – 4th December 2025, finally escalated to Customer Support by Sales Manager.

• 4th – 12th December 2025 – car in for service as delivered without PAK, E-Sim and Google Services not working - following the service multiple additional faults occurred and were reported. No service reports provided.

• Multiple emails sent to Polestar Customer Support since 12th December 2025 to 23rd February 2026, these included photos of faults and descriptions of when it happened.

• 27th January 2026 - 12th February – car in for service - no definitive update on process of diagnostic received.

• 13th February – advised verbally by Customer Support vehicle would be receiving Processor/Software update following week – (16th-20th Feb, no confirmed return date) – no email received as requested.

• 20th February 2026 vehicle returned. - Customer Support advised vehicle was “Extensively tested” before returning to me. No service reports provided.

• 23rd February 2026 – Report HUD not displaying speed, Customer Support advised performing soft reset and report back if further issue. A soft rest isn't a fix, it's a workaround.

• 24th February 2026 – All displays blacked out and rebooted whilst driving on road, then additionally whilst driving on Motorway -SRS, Emergency Call, assisted driving faulted and then re-faulted when attempting to reverse into driveway, also reverse camera faulted.

• 24th February – vehicle parked in driveway, refuse to drive as unsafe.

• 27th February 2026 – vehicle picked up on tow truck and returned for service.

• 27th February – 12th March (5 weeks) vehicle is awaiting a “TCAM” for further diagnostics – incorrect part ordered, no current timeframe on replacement to allow further diagnostics.

• Letter of Demand for Full Refund sent and refused as Polestar claim they have the right to repair. This is not a number of minor issues. It’s a systemic failure of the product.

• Under the ACL, a major failure occurs when:

• The product is unsafe. • The product is substantially unfit for purpose. • The product cannot be repaired within a reasonable time - 3 times and more than 10 weeks and still no ETA for return. • A reasonable consumer would not have purchased it had they known the issues. • The product has multiple recurring faults.

Polestar's Lawyers have stated that I has no consumer rights due to a novated lease.

The ACCC has repeatedly stated that consumer guarantees apply to leased goods, including novated leases.

I am the end user, which is the relevant test under the ACL.

Why this matters: Misrepresenting a consumer’s rights is one of the most serious forms of misleading conduct under the ACL.

Buy at your own peril.