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Mathew E.
Mathew E.3 posts
  Verified Online store

Recevied faulty products & was not offered a refund or replacement – Avoid buying any products online as you're likely to be disappointed by receiving either faulty or old goods. Don't even bother sending them emails asking for compensation or any response for that matter, they'll just ignore you & hope you'll give up. Very average customer service considering how much competition there is in these kinds of industries.

Bess
Bess
  Pool Room Supplies

Excellent Service – Great customer service, I was super happy with my order. Products are fantastic, staff are very knowledgeable and the extra effort they put in to make my purchase perfect was amazing ! Thank you so much, I would recommend Pool Room Supplies to everyone.

noideer
noideer
  Pool Room Supplies

Great Aussie company – Rating only goes up to 5 this company should be 10 what amazing service nothing was to much I think I asked them 1001 questions before I bought when I did buy it turned up a day later thanks pool room supplies

Penny4
Penny4
  Pool Room Supplies

I just had to say Thanks! – We found the service and attention to quality impressive when we received our beautiful green felt covered table and accessories. We ordered varied cues due to the ages of our family members and each one was perfectly suited, together with the balls, chalks, gloves and even the re-levelling service for the table when we moved it. They were prompt with mailing my extra goods & careful in the protective packaging. I have no trouble recommending this honest hard working little family business to everyone. Well done guys!

big_half
big_half22 posts
  Pool Room Supplies

Poor Quality Goods / Corrupt eBay Feedback – This business sold me a "Quality Canadian Maple Pool Snooker Billiards Cue Two Piece 9mm tip Maple Shaft" which was bent, and the rubber stub falls out constantly. Terrible quality. I wrote Neutral feedback on eBay stating "Pool cue has slight warp, disappointing for "Quality" listing". This seller then contacted me demanding I remove the feedback, and tried to emotionally sway me by saying this feedback would hurt their family. I came to a resolution with the company to leave the feedback and hold off a refund or replacement, to move on from the matter (as it was already given to a friend as a gift). A week later, I find that the feedback has been removed! Don't buy from this company based on their feedback results! If you leave neutral or negative feedback, even as measured as mine, they will have it removed. No integrity here.

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