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Australian Energy Systems

Australian Energy Systems

4.9 from 41 reviews · View Statistics
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Reviews

4.9
41 reviews
  • Product Quality
    4.9 (33)
  • Return Claim MadeYes (0) · No (34)
  • Customer Service
    4.9 (36)
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Orca Swim
Orca SwimGippsland, VIC

Commercial Pool Heating

published

I highly recommend AES for helping us with heating issues in cold Country Victoria. Jason and Jodie gave amazing support and advice and helped up achieve a warm pool. When our existing units were not up to the task and had issues, Jason was very generous in his time to help us sort out a solution and the new units we ordered are working well even though we have very cold overnight temps where our pool is situated. Thank you to the AES Team !!

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Wendy H
Wendy HSouth East Queensland, QLD

Customer Service at its Best

published

From the moment I called AES, until the work was complete, I received fantastic customer service from all their staff. This was reinforced yesterday by Kyle from AES, who removed our old pool solar panels. He demonstrated outstanding onsite skill, professionalism and customer care and apart from recommending AES for this type of work, I'd be asking for Kyle!

  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
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Karen
KarenQueensland

Excellent customer service and professional work

published

AES recently removed and reinstalled our solar pool heating to allow our roof to be repainted. I can only praise the team for their excellent and friendly customer service. Jodie is wonderful with great communication throughout the process. The technicians also - positive can-do attitude, professional and care taken on the job. Thank you team!

  • Customer Service
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Great Service All-round

published

We've had solar pool heating from AES for several years but recently decided to run it in conjunction with a heat pump which we absolutely love!! From Kraig providing us the various options / quotes to the admin staff Jodie, Richard, & Jade co-ordinating the install / services etc along with the friendly tech's Jamie & Boschie coming on-site regularly; we highly recommend the services of Australian Energy Systems & thank you all for outstanding customer service (& giving us extended pool use of course too)...

  • Product Quality
  • Customer Service
  • Incentivised Review No
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Amanda
AmandaSouth East Queensland, QLD

Prompt and professional

published

Kraig and the team were professional and well priced. Thanks to Buschie for the professional install of our new pool cover.

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Incredible customer service and installation.

published
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Great service

published

We have used Australian Energy Systems for pool heating pump as well as installation of roof top solar repair. Jodie has been terrific, getting people to us quickly. The teams that came were all great but I'd like to call out Boschie who installed the solar. He came on time, completed the work quietly and efficiently and left the site spotless. Many thanks to the AES team

  • Incentivised Review No
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Ross
RossSouth East Queensland, QLD

Great work AES once again

published

Please give my thanks to Richard and let him know how happy I am with the service and Matt’s call out today- he was very thorough, to the point and helped with some queries I had with the system.
Always professional.

  • Incentivised Review No
  • Return Claim MadeNo
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Pool heater installation

published

Great service from the AES team. Special 5 star mention to:

Boschie - the installer who could not have been more helpful
Kane - for efficient and friendly removal of old equipment
Zarlee and Craig - who guided us through the purchase
Jodie and Jade - last but not least for keeping in contact and coordinating the work.

Great job AES

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Jason is the redemption king

published

I had a poor experience in relation to eta and delivery on a unit

after a little back and forth jason came through with flying colours

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Lesley O
Lesley OSouth East Queensland, QLD

Great company Great service

published

Just had my pool heating replaced after 11 years. It was a pleasure to have Steve from AES doing a great.
Great service Great work. once again.

  • Product Quality
  • Incentivised Review No
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RKI
RKISouth East Queensland, QLD

Excellent work

published

Long term client. Just replaced solar pool heating after 13 years on the roof. Very competitive quote. Very professional installation by Steve and Jodie in the office is always helpful. Happy to recommend this company.

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Ann Pearson
Ann PearsonSouth East Queensland, QLD

Praising Jamie for his excellent service

published

Jamie serviced our heating on Wednesday morning. There were some confusions with time and price, but nothing phased him. He arrived with a big smile and it almost appeared that it was his privilege to attend. He happily attended to the job, and when he was finished, he came and let me know that he was finished and what he had done.
if all service technicians could be more like him, what a wonderful thing it would be. he really is an asset to the face of the company - after all the company is reflected by the face to face contact with the technicians.
Thanks Jamie

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Great service

published

The two Steves we had to install our pool solar did a great job. They were extremely neat and tidy, arrived on time and completed the job in one day. We didn't think the solar was working properly, but Steve returned promptly to explain a few details, and reassure us. Extremely happy with their service. Also, I paid part of the account with my credit card which should have had a 2% surcharge, and this was waived.

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Susan Williams
Susan WilliamsE;anora
  • 2 reviews

Wonderful service

published

What a great company . Theur customer service was excellent as they were very communicative and Sean the installer couldn't do more to help or explain. He left sight very clean and tidy. Tracey at the office kept the communication up so we were informed every step of the way.
Highly recommend

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