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Australian Energy Systems

Australian Energy Systems

4.8 from 26 reviews · View Statistics

Reviews

4.8

26 reviews
4
(0)
3
(0)
2
(0)
  • Product Quality
    5.0 (22)
  • Return Claim MadeYes (0) · No (24)
  • Customer Service
    4.8 (24)
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Paula

PaulaSouth East Queensland, QLD

  • 2 reviews

Great service

published

Steve Boschi arrived to do my annual pool solar service this morning. He was friendly and professional and very thorough during all his checks. In fact he went above and beyond what was required of him and moved the temperature sensor to a more appropriate spot to receive maximum sunlight. Thanks Steve.
Cheers, Paula

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSlacks Creek, Queensland
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Kyls

Kyls South East Queensland, QLD

Replacement Solar Controller

published

Matt replaced our solar controller and serviced our pool solar system yesterday. He was prompt, friendly and explained what was required well. The invoice came in under the quoted amount, really impressed with AES.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Jim

JimSouth East Queensland, QLD

Leaks in solar tube system - excellent service!

published

Many thanks to Kraig Butcher, Steve (installer), Tracey (co-ordinator) for arranging an in-depth quote & fixing my issues within 24 hours especially during this busy time.

I would fully recommend AES company for all energy systems.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMermaid Waters at my home
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Brad

BradSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

AES are the complete Pool Heating Package

published

Looking around for pool solar heating option, our local pool shop recommended AES as the solution provider and we have not looked backwards since. From our initial measure and quote service from Kraig to Tracey's organisational and administrative excellence we were measured up in booked in within 2 days. Patrick arrived on time and did not stop until installation was complete (7 hours in the summer sun). Before leaving, Patrick cleaned the site, explained the operational procedures and left us all with a smile on our faces.
All members of the team were punctual, courteous and attentive.
Thoroughly recommend, these guys are the best!
B from Ashgrove

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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June B

June BSouth East Queensland, QLD

  • 3 reviews

Excellent service.

published

I am totally impressed with this great company. Kraig came to my home to advice and measure for a pool solar blanket. Steve came to install the blanket Both of these guys were efficient and friendly and explained and discussed with me all decisions made. Also worthy of mention is Jody at the office who kept me up to date and informed. Really top company all round and their price was unbeatable

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOn line. Slacks Creek
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Valerie

ValerieSouth East Queensland, QLD

  • 2 reviews

Instant benefits

published

We decided to go with AEC pool heating after researching many options.
Kraig, Tracey and Jodie have been extremely helpful and Patrick arrived punctually, installed the unit, had it up and running, explained the basic operation, cleaned the area, and all this so very politely and with a smile on his face. Brilliant service and the temperature is perfect for us.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSlack’s Creek Queensland
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Fabulous results!!!

published

From the get go Kraig, Tracey and Matt proved to be totally professional. Tracey couldn't be more helpful, the guys were punctual and I absolutely recommend this company and their products!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Zane Reid

Zane ReidCentral Queensland, QLD

Great service

published

Called them up and had a service scheduled immediately on a very large system. Jodie was more then helpful over the phone and Jamie worked efficiently while reading on site.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBeenleigh Queensland
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Michael

MichaelSouth East Queensland, QLD

Happy!

published

Product looks great and the Nanotek sounds like it will be perfect to heat our pool. The installer was polite, knowledgeable, and looked out for our best interest as to how the product would look cosmetically on the roof

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSpringwood
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LizB

LizB

  • 3 reviews
  • 2 likes

Terrible customer service - kept fobbing me off.

published

Had pool cover "professionally" installed. Installer cut it just to fit pool length & excess in width. Shrunk dramatically before 12 months and when I complained they basically fobbed me off. Had to chase them and all I got was excuses even after pointing out that it had been cut crooked as well. No responsibility taken for shoddy workmanship (even though they admitted that the particular installer had been let go).

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSlacks Creek (installer came to house)
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Sue Attwood

Sue AttwoodRichmond-Tweed, NSW

Great product and service

published

I looked all over Australia for a suitable heat pump, and found the pumps supplied by AES to be the best. They were friendly and answered all my questions. Patrick arrived on time for the installation, was friendly and professional. A great product and service. Thank you AES.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSpringwood
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makettle055

makettle055South East Queensland, QLD

Roof pool heating upgrade.

published

What an amazing tradesmen, Pat, able to talk to and have a conversation with, gets in and does the job, explains what has been completed and how it works better.

Product Quality
Customer Service
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Ross

RossSouth East Queensland, QLD

great service, great communications

published

the installation of the pool heater was efficient and painless. The service was excellent, polite and prompt. Great communications, explained the process and how to maximise the heater ( and minimise the impact on the power bill). A great end result and more than happy to recommend the company.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSlacks Creek
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Arthur Eustace-Earle

Arthur Eustace-EarleSouth East Queensland, QLD

Great Service

published

Would definitely recommend Australian Energy Systems, the product and the service. Matt was fantastic. Their prodct followup is great. They take all the worry out of scheudling annual services. We have one of their solar pool heating systems and allows us to swim for at least an extra 2 months a year.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSpringwood Qld
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Professional, Efficient and Helpful Service

published

We had a pool heater installed on 11th of May by Matt of AES. The installation went very smoothly and we are very happy with the end result. I would thoroughly recommend AES to anyone wishing to use their services. They were professional and helpful from the sales process through to the installation.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane
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Heater works a treat, we can use the pool from spring through to winter

published

The annual service is proactive and the service personnel (Matt) was very friendly and carried out our service with a minimum of fuss. Explained what was done and how to maximise the heaters use.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRecommended by the pool installer.
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DJL

DJLSouth East Queensland, QLD

  • 5 reviews
  • 7 likes
  • Verified customer

Australian Energy Systems exceeded our expectations. Read why.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAustralian Energy Systems, Slacks Creek, Qld
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1 comment
DJL
DJL

Update Aug 2020 - Power bill has gone from $575/qtr to $25/qtr. Equates to $2,200 annual savings

New Install or Repairs to Pool Heating. Don’t go past AES.

published

Our second solar pool heating system from AES. Current one nearly 10 years old and going perfectly until that hail storm damaged it. These guys did temporary repairs and promptly quoted on replacing roof system. Showed up when they said they would. Our technician was Matt. He did the work and I’d have to say he was an excellent ambassador for AES. Very thorough and professional and knew his work. If you are looking for pool heating. Only one place as far as I’m concerned. Australian Energy Systems. Tracey and Jason were also fantastic. Very happy with this company and highly recommend them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane
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Call out service

published

Pat attended today and quickly resolved our problem with the pump not priming. Pat also completed the annual service and replaced the transmitter batteries which were flat. He was very personable and represented the company in a good light. Many thanks for the prompt service

Customer Service
Incentivised ReviewNo
Return Claim MadeNo

Pressure issue

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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