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Australian Energy Systems

Australian Energy Systems

4.9 from 31 reviews · View Statistics
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Reviews

4.9
31 reviews
5
(30)
4
(0)
3
(0)
2
(0)
1
(1)
  • Product Quality
    5.0 (27)
  • Return Claim MadeYes (0) · No (27)
  • Customer Service
    4.8 (28)
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Lesley O
Lesley OSouth East Queensland, QLD

Great company Great service

published

Just had my pool heating replaced after 11 years. It was a pleasure to have Steve from AES doing a great.
Great service Great work. once again.

Product Quality
Incentivised Review No
RKI
RKISouth East Queensland, QLD

Excellent work

published

Long term client. Just replaced solar pool heating after 13 years on the roof. Very competitive quote. Very professional installation by Steve and Jodie in the office is always helpful. Happy to recommend this company.

Product Quality
Customer Service
Incentivised Review No
Ann Pearson
Ann PearsonSouth East Queensland, QLD

Praising Jamie for his excellent service

published

Jamie serviced our heating on Wednesday morning. There were some confusions with time and price, but nothing phased him. He arrived with a big smile and it almost appeared that it was his privilege to attend. He happily attended to the job, and when he was finished, he came and let me know that he was finished and what he had done.
if all service technicians could be more like him, what a wonderful thing it would be. he really is an asset to the face of the company - after all the company is reflected by the face to face contact with the technicians.
Thanks Jamie

Product Quality
Customer Service
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Great service

published

The two Steves we had to install our pool solar did a great job. They were extremely neat and tidy, arrived on time and completed the job in one day. We didn't think the solar was working properly, but Steve returned promptly to explain a few details, and reassure us. Extremely happy with their service. Also, I paid part of the account with my credit card which should have had a 2% surcharge, and this was waived.

Product Quality
Customer Service
Susan Williams
Susan WilliamsE;anora
  • 2 reviews

Wonderful service

published

What a great company . Theur customer service was excellent as they were very communicative and Sean the installer couldn't do more to help or explain. He left sight very clean and tidy. Tracey at the office kept the communication up so we were informed every step of the way.
Highly recommend

Product Quality
Customer Service
Incentivised Review No
Paula
PaulaSouth East Queensland, QLD
  • 2 reviews

Great service

published

Steve Boschi arrived to do my annual pool solar service this morning. He was friendly and professional and very thorough during all his checks. In fact he went above and beyond what was required of him and moved the temperature sensor to a more appropriate spot to receive maximum sunlight. Thanks Steve.
Cheers, Paula

Product Quality
Customer Service
Kyls
Kyls South East Queensland, QLD

Replacement Solar Controller

published

Matt replaced our solar controller and serviced our pool solar system yesterday. He was prompt, friendly and explained what was required well. The invoice came in under the quoted amount, really impressed with AES.

Product Quality
Customer Service
Jim
JimSouth East Queensland, QLD

Leaks in solar tube system - excellent service!

published

Many thanks to Kraig Butcher, Steve (installer), Tracey (co-ordinator) for arranging an in-depth quote & fixing my issues within 24 hours especially during this busy time.

I would fully recommend AES company for all energy systems.

Product Quality
Customer Service
Brad
BradSouth East Queensland, QLD
  • 2 reviews
  • Verified

AES are the complete Pool Heating Package

published

Looking around for pool solar heating option, our local pool shop recommended AES as the solution provider and we have not looked backwards since. From our initial measure and quote service from Kraig to Tracey's organisational and administrative excellence we were measured up in booked in within 2 days. Patrick arrived on time and did not stop until installation was complete (7 hours in the summer sun). Before leaving, Patrick cleaned the site, explained the operational procedures and left us all with a smile on our faces.
All members of the team were punctual, courteous and attentive.
Thoroughly recommend, these guys are the best!
B from Ashgrove

Product Quality
Customer Service
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June B
June BSouth East Queensland, QLD
  • 3 reviews

Excellent service.

published

I am totally impressed with this great company. Kraig came to my home to advice and measure for a pool solar blanket. Steve came to install the blanket Both of these guys were efficient and friendly and explained and discussed with me all decisions made. Also worthy of mention is Jody at the office who kept me up to date and informed. Really top company all round and their price was unbeatable

Product Quality
Customer Service
Valerie
ValerieSouth East Queensland, QLD
  • 2 reviews

Instant benefits

published

We decided to go with AEC pool heating after researching many options.
Kraig, Tracey and Jodie have been extremely helpful and Patrick arrived punctually, installed the unit, had it up and running, explained the basic operation, cleaned the area, and all this so very politely and with a smile on his face. Brilliant service and the temperature is perfect for us.

Product Quality
Customer Service

Fabulous results!!!

published

From the get go Kraig, Tracey and Matt proved to be totally professional. Tracey couldn't be more helpful, the guys were punctual and I absolutely recommend this company and their products!!!

Product Quality
Customer Service
Zane Reid
Zane ReidCentral Queensland, QLD

Great service

published

Called them up and had a service scheduled immediately on a very large system. Jodie was more then helpful over the phone and Jamie worked efficiently while reading on site.

Product Quality
Customer Service
Michael
MichaelSouth East Queensland, QLD

Happy!

published

Product looks great and the Nanotek sounds like it will be perfect to heat our pool. The installer was polite, knowledgeable, and looked out for our best interest as to how the product would look cosmetically on the roof

Product Quality
Customer Service
LizB
LizB
  • 3 reviews
  • 2 likes

Terrible customer service - kept fobbing me off.

published

Had pool cover "professionally" installed. Installer cut it just to fit pool length & excess in width. Shrunk dramatically before 12 months and when I complained they basically fobbed me off. Had to chase them and all I got was excuses even after pointing out that it had been cut crooked as well. No responsibility taken for shoddy workmanship (even though they admitted that the particular installer had been let go).

Customer Service
Incentivised Review No
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