New heat pump and pool coverAbsolutely amazing service and installation. Such a friendly team and explained everything easily and clearly to me. Would highly recommend. Installed with top quality and attention to detail. Show details
AwesomeFast, reliable service from an awesome team.
The installation was top quality with a polite, professional and courteous team.
Would highly recommend the company and products Show details
Commercial Pool HeatingI highly recommend AES for helping us with heating issues in cold Country Victoria. Jason and Jodie gave amazing support and advice and helped up achieve a warm pool. When our existing units were not up to the task and had issues, Jason was very generous in his time to help us sort out a solution and the new units we ordered are working well even though we have very cold overnight temps where our pool is situated. Thank you to the AES Team !! Show details
Customer Service at its BestFrom the moment I called AES, until the work was complete, I received fantastic customer service from all their staff. This was reinforced yesterday by Kyle from AES, who removed our old pool solar panels. He demonstrated outstanding onsite skill, professionalism and customer care and apart from recommending AES for this type of work, I'd be asking for Kyle! Show details
Don’t honour after service promisedI deleted my previous review due to extremely poor and rude after service Show details
Great Service All-roundWe've had solar pool heating from AES for several years but recently decided to run it in conjunction with a heat pump which we absolutely love!! From Kraig providing us the various options / quotes to the admin staff Jodie, Richard, & Jade co-ordinating the install / services etc along with the friendly tech's Jamie & Boschie coming on-site regularly; we highly recommend the services of Australian Energy Systems & thank you all for outstanding customer service (& giving us extended pool use of course too)...
Prompt and professionalKraig and the team were professional and well priced. Thanks to Buschie for the professional install of our new pool cover. Show details
Incredible customer service and installationI contacted Australian Energy Systems after deciding to install a heat pump once my pool was finished. Initially Kraig came out and advised what system would suit the pool size. I also spoke to the sparky who was working on the pool and he gave a thumbs up on both the heat pump choice and AES themselves.
After several months delays with the pool construction, a very understanding Jodie kept in contact putting my mind at ease over the delays and the supply of the heat pump.
We ended up having to put the installation date back by four months, bu... Read moret as soon as the pool was finished Jodie booked in installation. The installer, Cain, was an absolute champ who set the heat pump up perfectly, patiently went over all the features, then went on and brushed down and vacuumed the pool before fitting the Daisy pool cover I had opted for through them. Can't fault these guys and were a dream to deal with.
Great serviceWe have used Australian Energy Systems for pool heating pump as well as installation of roof top solar repair. Jodie has been terrific, getting people to us quickly. The teams that came were all great but I'd like to call out Boschie who installed the solar. He came on time, completed the work quietly and efficiently and left the site spotless. Many thanks to the AES team
Great work AES once againPlease give my thanks to Richard and let him know how happy I am with the service and Matt’s call out today- he was very thorough, to the point and helped with some queries I had with the system.
Always professional. Show details
Pool heater installationGreat service from the AES team. Special 5 star mention to:
Boschie - the installer who could not have been more helpful
Kane - for efficient and friendly removal of old equipment
Zarlee and Craig - who guided us through the purchase
Jodie and Jade - last but not least for keeping in contact and coordinating the work.
Great job AES Show details
Jason is the redemption kingI had a poor experience in relation to eta and delivery on a unit
after a little back and forth jason came through with flying colours Show details
Great company Great serviceJust had my pool heating replaced after 11 years. It was a pleasure to have Steve from AES doing a great.
Great service Great work. once again. Show details
Excellent workLong term client. Just replaced solar pool heating after 13 years on the roof. Very competitive quote. Very professional installation by Steve and Jodie in the office is always helpful. Happy to recommend this company.
Praising Jamie for his excellent serviceJamie serviced our heating on Wednesday morning. There were some confusions with time and price, but nothing phased him. He arrived with a big smile and it almost appeared that it was his privilege to attend. He happily attended to the job, and when he was finished, he came and let me know that he was finished and what he had done.
if all service technicians could be more like him, what a wonderful thing it would be. he really is an asset to the face of the company - after all the company is reflected by the face to face contact with the technicians.
Thanks Jamie Show details
Questions & Answers
Most of these reviews are done more than a year ago. Can someone please Comment about the performance of heat pumps? I'm looking to buy 21KW heat pump.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.