Steve Boschi arrived to do my annual pool solar service this morning. He was friendly and professional and very thorough during all his checks. In fact he went above and beyond what was required of him and moved the temperature sensor to a more appropriate spot to receive maximum sunlight. Thanks Steve.
Replacement Solar Controller
Matt replaced our solar controller and serviced our pool solar system yesterday. He was prompt, friendly and explained what was required well. The invoice came in under the quoted amount, really impressed with AES.
Leaks in solar tube system - excellent service!
Many thanks to Kraig Butcher, Steve (installer), Tracey (co-ordinator) for arranging an in-depth quote & fixing my issues within 24 hours especially during this busy time.
I would fully recommend AES company for all energy systems.
- Verified customer
AES are the complete Pool Heating Package
Looking around for pool solar heating option, our local pool shop recommended AES as the solution provider and we have not looked backwards since. From our initial measure and quote service from Kraig to Tracey's organisational and administrative excellence we were measured up in booked in within 2 days. Patrick arrived on time and did not stop until installation was complete (7 hours in the summer sun). Before leaving, Patrick cleaned the site, explained the operational procedures and left us all with a smile on our faces.
All members of the team were punctual, courteous and attentive.
Thoroughly recommend, these guys are the best!
B from Ashgrove
I am totally impressed with this great company. Kraig came to my home to advice and measure for a pool solar blanket. Steve came to install the blanket Both of these guys were efficient and friendly and explained and discussed with me all decisions made. Also worthy of mention is Jody at the office who kept me up to date and informed. Really top company all round and their price was unbeatable
We decided to go with AEC pool heating after researching many options.
Kraig, Tracey and Jodie have been extremely helpful and Patrick arrived punctually, installed the unit, had it up and running, explained the basic operation, cleaned the area, and all this so very politely and with a smile on his face. Brilliant service and the temperature is perfect for us.
Called them up and had a service scheduled immediately on a very large system. Jodie was more then helpful over the phone and Jamie worked efficiently while reading on site.
Product looks great and the Nanotek sounds like it will be perfect to heat our pool. The installer was polite, knowledgeable, and looked out for our best interest as to how the product would look cosmetically on the roof
Terrible customer service - kept fobbing me off.
Had pool cover "professionally" installed. Installer cut it just to fit pool length & excess in width. Shrunk dramatically before 12 months and when I complained they basically fobbed me off. Had to chase them and all I got was excuses even after pointing out that it had been cut crooked as well. No responsibility taken for shoddy workmanship (even though they admitted that the particular installer had been let go).
Great product and service
I looked all over Australia for a suitable heat pump, and found the pumps supplied by AES to be the best. They were friendly and answered all my questions. Patrick arrived on time for the installation, was friendly and professional. A great product and service. Thank you AES.
Roof pool heating upgrade.
What an amazing tradesmen, Pat, able to talk to and have a conversation with, gets in and does the job, explains what has been completed and how it works better.
The reviewer stated that an incentive was offered for this review
great service, great communications
the installation of the pool heater was efficient and painless. The service was excellent, polite and prompt. Great communications, explained the process and how to maximise the heater ( and minimise the impact on the power bill). A great end result and more than happy to recommend the company.
Would definitely recommend Australian Energy Systems, the product and the service. Matt was fantastic. Their prodct followup is great. They take all the worry out of scheudling annual services. We have one of their solar pool heating systems and allows us to swim for at least an extra 2 months a year.
Professional, Efficient and Helpful Service
We had a pool heater installed on 11th of May by Matt of AES. The installation went very smoothly and we are very happy with the end result. I would thoroughly recommend AES to anyone wishing to use their services. They were professional and helpful from the sales process through to the installation.
Heater works a treat, we can use the pool from spring through to winter
The annual service is proactive and the service personnel (Matt) was very friendly and carried out our service with a minimum of fuss. Explained what was done and how to maximise the heaters use.
- Verified customer
Australian Energy Systems exceeded our expectations. Read why.
Our 5000ltr swim spa was costing about $2000/year to heat. We went looking for a solar heating alternative. After 4 failed attempts at trying to find someone who could help us, we found AES.
1. Kraig turned up on time and spent about 1 hour looking at the alternatives for heating the spa. This included removing outside panels to understand where the pumps and plumbing were (the documentation on the spa was very poor to non-existent).
2. By that evening we had quotes on three alternatives, with brochures explaining how each option worked.
New Install or Repairs to Pool Heating. Don’t go past AES.
Our second solar pool heating system from AES. Current one nearly 10 years old and going perfectly until that hail storm damaged it. These guys did temporary repairs and promptly quoted on replacing roof system. Showed up when they said they would. Our technician was Matt. He did the work and I’d have to say he was an excellent ambassador for AES. Very thorough and professional and knew his work. If you are looking for pool heating. Only one place as far as I’m concerned. Australian Energy Systems. Tracey and Jason were also fantastic. Very happy with this company and highly recommend them.
Call out service
Pat attended today and quickly resolved our problem with the pump not priming. Pat also completed the annual service and replaced the transmitter batteries which were flat. He was very personable and represented the company in a good light. Many thanks for the prompt service
I had a call from Tracey just after the Christmas break to advise AES would send a maintenance person out to fix the leaks in my solar pool heating. After the call it rained and rained so nothing could be done (and I guessed it would be like that) but Tracey called me to advise they could not come out due to the weather and that AES would go through their schedule and get my problem sorted. Well this morning (17 Feb) Matt from AES knocked on the door. Matt explained everything he would be doing and cracked on. Last thing to do was to balance th...e pressure, I have a new eco pump and to get the system working properly Matt had to adjust eco mode to nearly what the clean mode was set at. Sort of negated the reason for an eco pump, but Matt was not finished and he suggested a couple of options to me. Matt tuned the flow rate to and from the roof and got the pump down to 2050rpm. Great job Tracey for rescheduling my job quickly and Matt, you freely shared your knowledge and experiences. Thank you. Great company to be dealing with.
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