I had a call from Tracey just after the Christmas break to advise AES would send a maintenance person out to fix the leaks in my solar pool heating. After the call it rained and rained so nothing could be done (and I guessed it would be like that) but Tracey called me to advise they could not come out due to the weather and that AES would go through their schedule and get my problem sorted. Well this morning (17 Feb) Matt from AES knocked on the door. Matt explained everything he would be doing and cracked on. Last thing to do was to balance th...e pressure, I have a new eco pump and to get the system working properly Matt had to adjust eco mode to nearly what the clean mode was set at. Sort of negated the reason for an eco pump, but Matt was not finished and he suggested a couple of options to me. Matt tuned the flow rate to and from the roof and got the pump down to 2050rpm. Great job Tracey for rescheduling my job quickly and Matt, you freely shared your knowledge and experiences. Thank you. Great company to be dealing with.
5 star all the way!
Thanks Jason and Matt for our heat pump for our pool. Great service, quality product and super quiet and superior staff. Knowledge was second to none and installation was a breeze. Now to get the kids out of the pool lol. Highly recommend AES to anyone!
Exceptional service and product knowledge
I had a pool heating service recently and the technician (Matt) had exceptional knowledge of everything pool related. His appearance and service was very professional. I have referred their service onto friends and family.
Great Advice and Service
I contacted Australian Energy Systems about pool heating options after I moved into my new house and I was impressed with the professional approach that Dean provided when outlaying the various options and associated energy costs with each option. Once I decided on the right option for me, the service was first class, the installation of the pool heater happened within days of giving Dean the order and the pool has maintained the temperature that has enabled our family to swim all year round.
Finally a company that delivers on their promises
I couldn't be happier with the professionalism and service. I am used to being fed all the pre-sale promises and crap from companies and trades people and then drop you like a sack of potatoes once you have paid the deposit and are locked in. AES followed through with exactly what they promised (and more) on time, polite and well priced. Thank you.
Great customer journey
I recently purchased a poolheating system from poolheating.com.au. I am here to express how good this experience was from the company. I found them from a google search and contacted them to quote on my pool heating requirements. I ended up buying a solar poolheating system from them which is a newer technology for solar pool heating and I am satisfied it is doing exactly what they said it would do. The customer journey from salesperson to there own installation team was completed in the time frame they indicated it would take.
So thankyou poolheating.com.au from one very satisfied customer.
Delivered what they quoted and on time
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