Premier Spring Trampolines

Terrible Company – Bought a 8ft trampoline online for a child's birthday present, eventually had to email them twice for an update, got an apology email back saying it would be picked up and shipped the following day, zero tracking given, again emailed asking for a tracking number and the carrier, days later received an email saying no stock, literally took my money, no update, still waiting for refund, have gone to my bank now. Show details

Highly recommended – Firstly the staff are amazing. The best customer service I have ever experienced in my life. They went beyond what’s expected. Answering my emails quickly and in detail. Phone calls were great too. Never put on hold and would call back even before they say they will. A special thanks to Sue who organised everything for me over the phone. Delivery… Read more

was so fast! It arrived the next day. I found the trampoline hard to put together but then I find everything hard to put together. I only wish I had paid for someone to come and put it together so that was my only regret. The trampoline looks amazing and you can tell it’s good quality and the warranty is more than you find elsewhere. I think you can’t beat price and quality anywhere else. Trust me, I shopped around. I am so happy with the trampoline. My parents bought it for my 3 year old son. I know he is still too young for it but he went on it today and jumped a little while I held his hands and he loved it! I’m confident that he will be using for many years. I’ll be recommending Premier Trampolines to all my family and friends.

Amazing Service - extremely helpful and extent efficient 100% 5 star fantastic company – I would just like to say a huge thank you for you guys being so fantastic with this order. You guys were so patient with my decision making and so helpful in me changing and upgrading my size of trampoline even though I had already sent payment and put the order through - it was no trouble to get this changed.. Not only were you guys very… Read more

efficient this time of year with the phone calls making sure my children were not in the car at the time of the call, but your deliver guy just arrived with my trampoline and was fantastic upon delivery - making sure there were no children present and bringing me out to the truck first before telling me what he was delivering just to make sure no children would be around. This is fantastic and I cannot thank you enough as out of all days my son was home and didnt know a thing what was happening. So thank you so much. What a smooth amazing sale - and will highly recommend. 100% fantastic service so thank you. Merry Christmas

Good trampoline but difficult process – Bought a trampoline for my daughter as a Christmas present based on some feedback I had about Premier Trampolines. Pricing was good and the fact that it was a local company was also beneficial. I can't complain about the trampoline quality, it has been excellent so far and my daughter is really enjoying it. Where the process was a let down was… Read more

in first the ordering and contact. There was high demand and the company responded by pushing the drop it on your doorstep delivery option and waiving the rights numerous times. I get that deliveries were challenging in the lead up to Christmas due to the number of orders but the answer is not to keep pushing the onus of responsibility onto the customer but rather change your delivery approach and relationship with your delivery contractor. Once they realised I wasn't going to accept this and wanted to know a more exact delivery time they were more positive with the communication and did a good job of keeping in touch regarding a delivery time so I could be there to receive it.

The next challenge was the building of the trampoline, the machining of the parts wasn't as accurate as it should have been which made the assembly challenging but what made it worse was the absolutely terrible instructions that came with it. I have seen some bad instructions in my time but these were by far and away the worst, for example screws were included to secure components of the trampoline together but absolutely no mention of screws anywhere in the instructions! Another section was written in very poor English. So the very poor instructions and manufacturing tolerances made for a difficult assembly. The tolerances on the components I can understand and sometimes you get what you pay for but poor instructions I just can't accept. That is straight out a lack of customer service strategy and a very simple fix. It's taking the time to resolve things like this which can make a world of difference.

So in summary the trampoline quality appears good and am happy so far with the product but the assembly was far harder than it needed to be. Bear this in mind when your looking to purchase a trampoline. I can't be the only one who has gone through this so if somebody from Premier trampolines is aware of this issue....please please please write your own instructions and provide them rather than rely on the manufacturers (made in China by the looks of it) instructions and it could easily be a 5 star review.

14 ft trampoline. Delivered to my home in Queensland two days later! Good sturdy product – I ordered a14 ft trampoline. Delivered to my home in Queensland two days later - impressive! Yesterday lots of grandchildren bouncing, lots of laughter. Seems to be a good, sturdy product.  Show details

Fabulous customer service – Our trampoline was delivered within 48 hours. I had a couple of queries afterwards which were addressed immediately - very impressive and friendly customer service. Couldn’t ask for more! Our grandchildren are thrilled.  Show details

Friendly service, Quality material product! – We have our trampoline for four years now. Only safety pad has worn out because of sun and rain. When I bought this trampoline, they had 40% off on parts when needs replacing and after four years they still honoured that deal. Outstanding and honest service. 5 stars for Andrew!  Show details

Not happy – Spent way too much time putting the trampoline together and then some of the parts wouldn't fit together. Returned the product and then was charged a $30 restocking fee. Wouldn't recommend the product - cheap and nasty. Purchased a more reliable product. Beware the pit falls of purchasing over the internet.

Poor workmanship- won't honour their warranty – Purchased a 10ft jump trampoline and thought it was a bargain. Set up was easy and so far so good. Untill.... a windy day bent the upright poles... that's right... bent 4 of them. The trampoline did not blow over nor did anything hit it... they just bent! The trampoline was 2 weeks old and Premier refused to replace under warranty. Instead they… Read more

made me pay for replacement poles.... guess what? the replacement poles were thicker! Why even suggest thicker poles if you stand by your product?

In an issue that was clearly a structural problem they put all the onus on the consumer. Instead of backing their product and making the customer happy they would rather get bad feedback.

I'm very concerned that the safety of this trampoline in its entirety should be doubted.

IGNORE the warranty, because they will not honour it!

Amazing Service! This company even after a few years continues great service!! – We have 4 kids that use the trampoline between 2-4kids at anyone time We feel that is really safe and we haven't had any serious accidents Thanks for your customer service :) Show details

Outstanding Trampoline – Outstanding customer and after-sale service! The trampoline arrived in time for my Son's 5th Birthday, Very well build, the instructions were simple to follow, and it included everything needed to assemble the trampoline. My son should have it for many years. Well done. Show details

Great product – Fantastic customer service and really fast delivery, within a week. The kids love it and it gets them outside and they get so much fun out of it, really stable and can't praise this company enough. We got a great deal  Show details

Great product, couldn't be happier! – We bought a tramp for our energiser bunny 4 year old. It was easy to assemble and he's barely gotten off it all week. Great quality. Our 1 year old can't wait to join the fun. Best money we've spent for them. Show details

Fantastic trampoline – Fantastic trampoline- besides sleeping, it has been in constant use by Ms 6. We decided to pay for installation and I'm so glad we did. It's saved our sanity. Fantastic product  Show details

One Very happy Boy ! – Fantastic trampoline! Purchased the 10ft (with basketball ring) as a Birthday gift for our 4yr old son. He absolutely loves it. Installation was very quick, friendly and professional. Great quality and very safe! Definitely recommend.  Show details

Could not be happier – Absolutely gold star, outstanding customer service!! I live in Regional NSW where the mail is dreadfully slow, ordered Friday and received Tuesday, I was STUNNED and so appreciative to receive prior to Christmas. Staff were so helpful during my decision making and just such a refreshing change to deal with genuine people. My elderly father… Read more

assembled the trampoline and said the instructions were great! I will recommend Premier Trampolines far and wide, just could not do better. Thank you so much!

Perfect – I bought this 10ft for my kids who are 5 and 3 years old. I dealt with Sue and I had my product in days. Set it up myself was easy and 1 year later it still looks new and the kids have endless fun! Show details

Happy jumping – From start to finish, my experience was helpful, personable, smooth, honest, fair and obliging. My almost 10 year old is the main jumper, however, I have other grandchildren who have fun on this also. Very strong, well made and a great jumping space. He keeps saying “this is great Nanny, so much better than my old one”. A very happy boy. What a… Read more

pleasure to deal with, not only your company but you and your husband personally. I would not hesitate to recommend you to anyone, ever. Thank you so much once again. You were also very prompt. You promised and you delivered.

What a great safe product – This is a great product. My 6 year old granddaughter is very happy with it. No issues assembling it as the instructions are very clear. Premier Trampolines are helpful, very responsive and professional. Thank you Show details

Fantastic!! – Awesome customer service Awesome prices Awesome trampoline My son absolutely loves it!! They were so helpful from the beginning. Didn’t even try to up sell me. Gave opinion on what suited me. Highly recommend

Fantastic – I got this for my daughter for her 5th birthday last month and she absolutely loves it. It brings so much fun and enjoyment for her. Definitely the best purchase I’ve made this year. Show details

Perfect gift – We bought this trampoline about a month ago as a Christmas present for our grandchildren . Today was the first time they all came over and I couldn’t help noticing that the adults were more excited then the children. What a wonderful way to bring the family together and I’m sure there will be lots of great memories. Thank you for your great service . Have a wonderful New year . Show details

Fantastic customer service and high quality product – Thank you so much for your friendly and incredibly competent, prompt service. The trampoline I ordered for my grandsons arrived in just over 24 hours from order time. It arrived on Christmas Eve, so we had 2 very excited boys on Christmas Day. The trampoline was easy to assemble and is of very high quality. Such a pleasure to deal with you. I will highly recommend you to all my family and friends. Thanks again! Show details

Excellent service with kindness! Perfect And Super fast delivery! – Thankyou Premier Trampolines!!! I ordered a Trampoline for Christmas on Saturday and it's already arrived and left in the exact place where asked to leave if no one was home! Awesome Job and The fastest item I've ever received from online! I'm definetlely happy and impressed with your excellent service! Show details

Excellent customer service – Top quality materials that will last much longer than cheaper versions. The team at Premier Trampolines were extremely helpful, and did everything to ensure my trampoline was ready for my daughters birthday party. Lovely to know they are a small business that take pride in customer service. Show details

Should have bought it sooner! – Fast delivery, easy to erect and the kids are having a ball. My nearly 4yr grandson was so excited it was well worth the purchase. Miss 18 months is now trying to jump with him. This was for Christmas but we needed them to expend some energy now as they are very active kids. Show details

Excellent service – Andrew was very helpful the customer service was awesome my boys lost their brother and father recently and I've not seen them smile since they are so excited thank you so much!! Highly recommend these guys they go out of their way!! Show details

Excellent Service and Quality Product – I purchased this Trampoline for my 3yo daughter and she loves it. Mum and Dad are having a great time on it too. It’s very safe and stable. I have a few tips that could be added to instruction manual to make assembly easier, just pointers I wish I’d known beforehand. Show details

Love this trampoline - great purchase – We have purchased this trampoline for our 2 year old and it is a perfect size for her age group. She can easily hop in and out by herself and doesn't need any assistance. Great quality material and perfect size for small backyards. Easy to assemble. Show details

Fabulous customer service and a wonderful product – My husband and I looked around for the best product for the best price and we absolutely loved the Premier range of trampolines. We have had our trampoline for almost a year and we have found it to be extremely sturdy and durable. The customer service was second to none and I would highly recommend this product and company to anyone looking for a trampoline and accessories. Show details

Very Happy – Exceptional customer service. It's easy to support local when the service is this good. Very helpful with the product purchase and all questions were thoroughly answered. Happy from purchase to deliver Show details