Prestige Auto Parts

never again – send wrong products, had to ask for a return label.

Genuine bushes – Ordered genuine Lemforder bushed from them. Delivery took about 5 days. Great value.

not same as listing – Fast delivery, but part was not the same as the image in listing The image showed an Oring with two locating tabs as per original part, The one supplied was just a plain Oring

Delivery times are terrible – Great products at the right price. Unfortunately though, customer service is hopeless and delivery times are unacceptable. The occasional delay is totally understandable, it happens. But we have sourced parts a number of times that have taken over two weeks to freight a small parcel from Sydney to Brisbane. When people are relying on parts to get… Read more

their vehicles running, this is not good enough. You've lost our business and I definitely won't be recommending you to anyone.

Poor customer service! – Prices are good but it takes days to get a reply to emails. Website doesn’t give an address or phone number (+61 432265328), just a PO Box for returns. I had to raise a complaint with PayPal to get my refund.

Buy elsewhere and dont waste your time – Very bad customer service, delivery time and accuracy of order fulfillment is just not up to standards. Theres just no excuse for wrong parts and late delivery at the same time. Wouldve ley it go if it was just a late delivery, but both?? And buyer still needs to pay for return postage? No thanks! Save your time, money and stress and go buy from other stores.

Great business – Good communication , good products ! My second order and I couldn’t be happier . Thank you team . Will be back !

This is my 3rd purchase – I have used them few times now as I like going back to people that stock parts for the vehicles I repair in order to support their business. First two orders were correctly identified. Delivery is a bit slower compared to other in the business such as Run or Automotive Superstore. This last order, I also received parts correctly except a water… Read more

pump. The water pump can be purchased as cover or cover with assembly. I selected the full assembly but only received cover. Furthermore, brand listed was Valeo but received Hepu.

Will see how the refund process goes but I was already waiting for a week and will probably waste 2 more weeks before this is sorted out and car is off the roads.

UPDATE: Weekend query responded Monday morning. Return label received and all issues sorted. Will keep review 4 stars due to shipping time but will also buy from them again (and wait longer) as I understand small business cannot have the same expensive systems in place as some of the bigger players therefore cannot be as quick as them.

Rubbish company – The absolute worst customer service ever. This is a warning to potential customers. No idea how this company is still operating. Takes money and sends wrong item. Trash company!

Reliable spare parts – I have used Prestige auto parts several times in the past 2 years & found their online spare parts service comprehensive ,delivery is fast & so far reliable. My only criticism is email is the only method of contact,if a phone number was listed as a alternative for a prompt contact that would be appreciated. Update: I had reason to purchase various… Read more

parts recently & found some parts listed as suitable for my vehicle on the PAP webpage was incorrect unfortunately costing me time with a car off the road. I contacted Pap & had the returns & refunds sorted out quickly. This experience in no way will affect me using them again but I will contact them to verify stock availability & the suitability for the vehicle prior to placing a order in future .