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Princess Cruises

Princess Cruises

Sun Princess, Dawn Princess, Golden Princess, etc...
3.0 from 323 reviews

Reviews

(78)
(51)
(56)
(58)
(80)
  • Value for Money
    2.7 (32)
  • Transparency
    2.5 (22)
  • Trip Length11.2 days (25)
  • Booked Through:
    • Third Party (23)
    • Cruise Line (11)
  • Entertainment
    3.2 (30)
  • Rooms
    3.4 (30)
  • Food
    3.7 (29)
  • Staff
    3.7 (33)

Reviewer Photos & Videos

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Stuart

StuartSydney, NSW

  • 17 reviews

Nice ship but standards slipping

published
Transparency
Value for Money
Trip Length8 days
Travelling Party Adults
Booked Through: Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Nicole

NicoleGreater Melbourne (Metropolitan), VIC

Pending trip with coronavirus in Singapore

published

I am totally gobsmacked that Princess Cruises will not allow a full refund for passengers leaving Singapore on 23/2/2020 considering Singapore is the next country outside China with the most cases with Coronavirus. It would be great Customer Relations if the cruise company gave us a credit on another cruise rather than forfeiting our monies as we all have lives to come back to, rather than risk another cruise ship in quarantine. My husband and I have many years of retirement to look forward to and cruising was to be a big part of our holidays with Princess however based on their uncaring policy, we will be using other cruise liners such as Cunard who are being responsible and diverting their ships away from Singapore.

SteveJ

SteveJGreater Melbourne (Outer), VIC

  • 3 reviews

Not Majestic at all

published
  • +5
Transparency
Value for Money
Trip Length8 days
Travelling Party Adults
Booked Through: Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
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Lynette

LynettePerth, WA

Was a horrible smell in our cabin and on deck

published

Smell in cabin on boarding and then still there the hole 4 days cabin staff were told and the purser office the only thing they did was spray air freshener and tell us it came from the port that we had just left

Transparency
Value for Money
Trip Length4 days
Travelling Party Seniors
Booked Through: Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Davo

Davo

  • 9 reviews

Don’t waste your time contacting a Princess Holiday Planner or you may miss the cruise you want.

published
Transparency
Value for Money
Trip Length13 days
Travelling Party Seniors
Booked Through: Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
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jmichael d'angelo

jmichael d'angeloGreater Melbourne (Outer), VIC

  • 7 reviews

love princess but follow up on billing error is horrible

published

have been trying for several months to clean up a billing error made by them. keep getting run around and no solution or call backs as promised. NOT HAPPY! they need to do betterr

Transparency
Value for Money
Trip Length7 days
Travelling Party Adults
Booked Through: Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
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1 comment

just on hold for over 30 minutes waiting for a supervisor who was not interested in talking to me about this problem.. very disappointed in them.


Rob

RobPerth, WA

  • 3 reviews

Poor After Sales

published

Trying to get replies from emails is extremely poor. I was sent a copy of my payment confirmation but am unable to download it to print. Have sent reservations 3 emails asking to resend but one replies. Once they have your money no one seems to care

Transparency
Value for Money

Never again

published

Travelled to N.Z. had our money stolen first day cabin searched like we were the thieves. Security rude. Confined to cabin sick last 4 days . Hygiene lacking at mealtime after first couple of days.

Transparency
Value for Money
Trip Length14 days
Travelling Party Seniors
Booked Through: Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Barbie

BarbieGreater Melbourne (Metropolitan), VIC

no more golden princess trip

published

Travelled on Golden princess before but this time was not good. Entertainment for teenagers but most persons were pensioners. We walked out on two shows. Hannah Howie was very good.
Food for gluten free person was not good hardly any choice. Never going again.

Transparency
Value for Money
Trip Length7 days
Travelling Party Seniors
Booked Through: Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Rob

RobPerth, WA

  • 3 reviews

CONCERNED

published

Paid a deposit for cruise next year and received a final notice of the payment date with the wrong amount of deposit paid in their favour.
Have emailed them a copy of the receipt showing what I have paid a few days ago and still waiting for them to adjust with the correct amount.


challis

challissydney

  • 11 reviews
  • 10 likes

very nice cruise 1st timer ruby princess

published
Transparency
Value for Money
Trip Length6 days
Travelling Party Adults
Booked Through: Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Grandpa.Ears

Grandpa.Ears

  • 7 reviews

Cost cutting taking its toll ...

published
Value for Money
Trip Length7 days
Travelling Party Adults and Seniors
Booked Through: Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Ian

IanFar North Queensland, QLD

I won't travel with Princess Cruise lines again

published
Value for Money
Trip Length19 days
Travelling Party Seniors
Booked Through: Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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winkey

winkeySydney Surrounds, NSW

Stinks, overcrowded and bad food couldn't get worse

published
Transparency
Value for Money
Travelling Party Adults
Booked Through: Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Michael C.

Michael C.

  • 5 reviews
  • 1 like

The most perfect ship in the world

published

I went on this cruise earlier this year from brisbane to fiji and it is so incredible the lengths that the staff of this ship go to to determine that everyone has a great cruise. They work 12-14 hour days and the room attendants, the galley staff, the entertainment staff and all the rest of staff they just dismay with their hospitality and how great we feel at the end of cruise.

Transparency
Value for Money
Trip Length12 days
Travelling Party Adults
Booked Through: Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
See all answers

The reviewer stated that an incentive was offered for this review

Disappointing Alaskan Cruise with only 1 day in Alaska!

published
Transparency
Value for Money
Trip Length6 days
Travelling Party Adults
Booked Through: Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
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Kay

Kay

  • 4 reviews

Worst Cruise Ever

published
Transparency
Value for Money
Travelling Party Adults
Booked Through: Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
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Newcastle181818

Newcastle181818Hunter Region, NSW

Worst Call Centre Experience

published
Transparency
Value for Money
Travelling Party Adults and Seniors
Booked Through: Cruise Line
Cruise Experience
Staff
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shannon s.

shannon s.Sydney, NSW

terrible experience

published
Transparency
Value for Money
Booked Through: Cruise Line
Cruise Experience
Staff
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Antonia and Peter

Antonia and PeterMid North Coast, NSW

Lovely cruise , Food very poor

published

My husband and I traveled on Sapphire Princes on the 27th July 2019 to 10 August , leaving from Southampton to Portimao , Cadiz, Sete , Ajaccio , Malaga , Ceuta, Lisban and Back to Southampton.
Fantastic trip best ever, great staff and fabulous shows. BUT the food was extremely disappointing, sent the dishes when fine dining back several times, like all the other quests we spoke too. Food is part of your holiday, we have been on other Princes cruises and food fantastic.
We are now booking another cruise but not with Princes again,London to Sydney, we will either go Cunard or Celebrity, pay a little more and have real fine dining with great food.

Transparency
Value for Money
Trip Length14 days
Travelling Party Adults and Seniors
Booked Through: Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
See all answers

Page 1 of 17

Questions & Answers

Jan

Janasked

I have just cancelled our cruise to Tokyo to SanFrancisco on the Sun Princess due to the Corona Viris. Our consultant told me to contact you to receive an email saying that we cancelled because of the viris so that we can claim our deposit back. Have I contacted the right department?

2 answers
SteveJ
SteveJ

You should be contacting Princess Cruises directly. This is Product Review, a reviewing website.

Jan
Jan

That's what I thought thank you


Barbara B.

Barbara B.asked

Can you drink your pre ordered beer anywhere on board? and not just in your stateroom?

1 answer
Davo
Davo

I do not know for sure as I only have a few beers a cruise at the bar and don't pay much attention to where people are drinking but I don't see why you cant walk around the ship with a beer as there are bars located at various points around the ship. On Captains nights you see people everywhere with champagne glasses. The stateroom is probably the last place you would drink beer as the beer makes us more relaxed and talkative.


kaye

kayeasked

is it best to get visas for Vietnam and Cambodia before leaving Australia. I know they). state can get visas on board but information very confusing and keep getting told different things (i.e. visas only issued on board if you go on a Princess excursion if not have to get your own. how withover 2000 people do they handle this

2 answers
Terri T.
Terri T.

Onboard was the simplest, cheapest and most convenient way. Even if you don't get off you still need them as you are in the countries water.

kaye
kaye

Thankyou for that, very helpful. K


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