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Princess Cruises

Princess Cruises

Sun Princess, Dawn Princess, Golden Princess, etc... (See All)
2.9 from 345 reviews · View Statistics
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Reviews

  • Value for Money
    2.4 (48)
  • Transparency
    2.3 (39)
  • Trip Length11.184 days
  • Booked Through
  • Entertainment
    3.3 (37)
  • Rooms
    3.3 (39)
  • Food
    3.6 (37)
  • Staff
    3.7 (44)
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Reviewer Photos & Videos

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Wheels
WheelsSydney, NSW
  • 13 reviews
  • 7 likes

A booking experience ----'A Cruise to Nowhere'

published
  • Value for Money
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MitchBrisbane
MitchBrisbaneSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

Staff were excellent ship should be scrapped

published

We booked a mini suite and read that the ship had been refurbished in 2020. This is not true

  • Value for Money
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Karen
KarenMetropolitan Adelaide, SA
  • 2 reviews

Terrible customer service

published
  • Value for Money
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Keepin cool
Keepin coolSouth East Queensland, QLD
  • 7 reviews
  • 6 likes

Worse Cruise Company Out There.

published

Extremely poor customer service, never book through there cruise planner as when they stuff up your booking no one else can seem to fix it up. Been waiting over for weeks for a refund endless phone calls and emails and still no money. Quick on taking your money but very poor to refund it back.

  • Incentivised Review No
  • Booked Through Cruise Line
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Worst experience to try organize gp booking

published
  • Incentivised Review No
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James L.
James L.South East Queensland, QLD

Covid Tests

published

After returning to Brisbane on the 3 of July 2022 spending next week in bed with Covid. We think that controlled Covid tests (done in pharmacy or doctors) prior boarding should be the only one is acceptable, not the self administrated RAT's tests, which can be open to abuse.

  • Transparency
  • Incentivised Review No
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Joy Dostine
Joy DostineSouth East Queensland, QLD

Loving being back cruising

published

We did the first cruise out of Brisbane a three day sampler and the fourth up to Cairns etc. we have read on different social media people complaining of the pub food and mediocre wines. We enjoyed the food tremendously. The standard has gone up and the wines we tasted quite a few different ones and they were all fine. Some people will complain about anything. I wonder why some of these people go on cruises as they complain about everything. The crew were very friendly and fantastic. The ship was lovely and will be happy to go back on her again next week for another 12 days. The cruise director Kevin and his staff are all very friendly and approachable. Loved all the trivia’s. Great to have you back Princess Cruises

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Fiona
FionaSydney
  • 6 reviews
  • 4 likes

stay away from Princess cruises

published
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Never again

published

Here on the 4th night of our cruise. It's after midnight and still not able to sleep, yet again. The crashing sound of bottles being emptied below decks continues.
Staff are very friendly and helpful but I am looking to other means to return home. Never again.

  • Value for Money
  • Incentivised Review No
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Stan Barrow
Stan Barrow
  • 9 reviews
  • 4 likes

Never again

published

The booking process is an absolute shambles, it is all on line now and you have to download an app, I tried it didn't work, when I finally got onto a agent in a chat she was rude and would not help and ended the chat. The time wasted was ridiculous, whoever invented this crazy idea does not realise that a lot of senior cruise passengers do not do app's. I have been trying for weeks to get this sorted, you sit on hold for ages and eventually hang up. Abysmal at best.

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Amy
AmySouth East Queensland, QLD

Had better be better than getting ready with the Medallion.

published
  • Incentivised Review No
  • Travelling Party Adults
  • Booked Through Third Party
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HGS
HGSSouth East Queensland, QLD
  • 2 reviews
  • 1 like

NOT EVEN ON THE SHIP YET

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muddy19
muddy19Cairns
  • 3 reviews
  • 1 like

5 stars for apathy!

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Steve Williams
Steve Williams Sydney, NSW

Woeful Company

published

Worst customer service I have ever experienced. Still waiting for refund from a canceled cruise May 2020. No answers, basically you are ignored and they hope you just go away.

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Aussie traveller
Aussie travellerNorth Queensland, QLD
  • 4 reviews
  • 5 likes

Class action planned against Princess Cruises

published

Like thousands of other Australians I am still waiting for a refund from Princess Cruises for a cruise THEY cancelled. I am talking to a solicitor about setting up a class action against Princess Cruises to recover my money and will advise how to join the class action in due course. In the meantime I would strongly suggest that people do not book future cruises with Princess, as they have a track record of cancelling cruises and then holding on to refunds. My legal advice is that this amounts to fraud.

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Questions & Answers

Raewyn
Raewynasked
Princess Cruises

How much for a carton of duty free cigarettes on Coral Princess sailing from Brisbane in 2022

2 answers
HGS
HGS

Hi, I didn’t find prices on anything onboard to be cheaper because of duty free.

Amy
Amy
Larry B.
Larry B.asked
Princess Cruises Majestic Princess

What is dress code for restaurants?

1 answer
Lady J
Lady J

Smart casual except on formal nights. No shorts allowed

Susan S.
Susan S.asked
Princess Cruises Sea Princess

Is there a smoking area aboard the Sea Princess?

No answers
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Princess Cruises

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