Princess Cruises

28th March - 7th April 2026 FNQ Cruise.. Princess has dropped its level of service to the customer since transitioning to Carnival with no follow up or communication where required: 1.4.2026: Port Douglas captain Tony allowed tenders to continue to transport patrons in 2.5m - 3m swells causing safety concerns to children and the elderly onboard… Read more

who were thrown around like rag dolls, not to mention multiple people (15-20) in the tender throwing up excessively due to the conditions, in one word this was HORRIFIC for my children to witness. (Absolutely no concern for the health and safety of paying customers)

3.4.2026

Airlie Beach due to inclement weather shore excursion cancelled which was not the issue we totally understand the safety issues involved. The issue being Princess is happy to take your money immediately for any purchases, however when Princess cancel the shore excursion the amount of hoops you have to jump through to get your funds returned to your bank account is beyond ridiculous. Be warned discussions had with guest services onboard who were very rude, emails sent, phone calls made to princess head office, only to be passed on to HSBC in London who control Princess/Carnival finances who expect you to understand and follow codes, registration numbers to submit your bank account details online, which they already had initially, as you have to provide your credit card details prior to boarding the cruise. After 7 days of time wasted funds were finally deposited into the nominated bank account which is 7 days too long. (Imagine not knowing how to navigate the internet i.e. elderly who frequent these cruises; multiply that by 2000 people and that is a significant amount of money withheld from its rightful owners which infuriates me at $300 per person for a shore excursion,)

$665 for internet over a 10 day period for four devices is absolute extortion and leaves a sour taste in your mouth when you can access free wifi in most places around the world in 2026.

Overall, for what you pay which is a considerable amount of money you expect professionalism in every aspect of a business, unfortunately after my 3rd cruise with Princess the first 2 being great in 2013 (Mediterranean) and 2018/19 (New Zealand) the lack of customer service has diminished considerably over time to the point whereby we will not be using Princess/Carnival for our holidays anymore as they should have followed up on the health and safety of those onboard the tender at Pt Douglas there was no communication even though they knew people where vomiting and being smashed around the tender in considerable swells. (They recorded this information when returning onboard)

Plenty of frontline staff look burnt out and this reflected in their attention to detail when servicing clientele. Having polite, informed communication is key, acting naive as though it has not been communicated to frontline staff by upper management does not cut it Princess.

Do better and customers won’t review poorly; remember people read reviews of others experiences to determine if they choose to holiday with your cruise line and it shows on this review platform people have a lot of indiscretions with the service provided by Princess with so many poor reviews. We are not just a number we are people paying big money who have worked hard to enjoy a special holiday with family so attention to detail is paramount for positive five star reviews and better experiences overall.

I was on a Med and was nicely surprised with food quality and shows. When it comes to guest relations - it is just poor. So many people who are not talking English properly and in that way I could not solve my issues. I read here reviews of other passengers and it looks like we do agree for the same. I have to mention that I have encounter… Read more

with [Name Removed] from Shorex and guy does have lack of maneers, sounds prepotent and whoever had written reviews about him on other sites and social media was right ~ guy just does not belong to department where you have to be polite and normal. I felt way much uncomfortable with him and even asked to be helped by other staff. This crew member should take his bags and go home as so many people deserve to work and will be thankful for a job. All in all, Princess is going down..

Terrible experience - Discovery Princess – Princess Cruises - Cabin E730 Experience - Deluxe Balcony Aft 13 days from Sydney to New Zealand and back January 2026 If you enjoy live disco entertainment beneath your bed from 11:30 PM to 2:00 AM, the aroma of diesel fumes, a light dusting of soot on your balcony, and a filthy, stained sofa in your… Read more

cabin, then E730 might be the cabin for you. To say this was the worst cruise ever would be an understatement.

We booked this trip through Cruise Guru, and at the time, E730 was essentially our only option if we wanted to go, only aft cabins were available. Later, we discovered that the cabin sits directly above the Vista Lounge stage. The shows didn’t just happen nearby; they happened under our bed. Add to that persistent exhaust odors and regular soot on the balcony, and true relaxation became nearly impossible.

We brought our concerns to Princess Cruises, and they responded promptly, almost as if they expected us to complain. They offered a 15% fare credit, which we do appreciate. However, clearer disclosure about cabin location, noise levels, and potential exhaust issues prior to booking would have allowed us to make a more informed choice.

A cruise should leave you feeling refreshed, well-rested, and cared for, not struggling to sleep through a disco and questioning whether the cruise line is fully aware of how passenger comfort can sometimes be compromised. Good customer care isn’t just about offering credits after the fact; it’s about preventing problems in the first place.

1hr 11 mins on hold to the Princess office trying to get assistance. My fault apparently because I wanted to speak to a human. The person on the phone thought that the wait time wasn't a problem. Come on Princess lift your game.

Absolutely unforgettable experience aboard the Grand Princess on the 7-day Voyage of the Glaciers cruise. We booked a mini suite which was incredibly comfortable and gave us the perfect spot to relax and take in the views. The onboard dining was a highlight. Every meal was top quality with excellent service to match. Alaska’s scenery completely… Read more

blew us away. Glaciers, fjords, mountains, wildlife. Every day offered something spectacular. We were also lucky with the weather, which made the whole experience even more magical. The crew were outstanding and made everything feel smooth and enjoyable from start to finish. Highly recommend this cruise to anyone thinking of exploring Alaska. I’ll be posting some photos too, but they hardly do it justice.

⸻ While Princess Cruises promotes itself as an environmentally conscious brand, I was surprised to learn that their ‘Princess Plus’ and higher fare packages now include up to 12 plastic water bottles per day per passenger. This seems at odds with their sustainability message and raises concerns about unnecessary plastic waste at sea. As a long… Read more

time cruiser, Elite Status, over 350 days with the Princess Line, it is disappointing offer as I have always found the 'tap' water on the ship safe and adequate.

Lengthy Embarkation Wait in Heat as 3000+ Crowd Grows Impatient and Heat Stress Claims Elderly Victim – Blaming the ‘Port Authority’, Princess cruise’s Majestic’s arrival at Port Everglades to commence a 14 night Caribbean cruise had first to disembark existing passengers from the previous voyage. Despite docking as planned and on time, it would prove a task not up to the meager resource allocation and capabilities of an orderly and expected same… Read more

day turnaround.

Having apparently arrived from and having discharged/loaded passengers from multiple foreign ports, U.S Customs and Border Protection officials naturally insured this was always going to be a slow, time consuming disembarkation for the some 3,000+ exiting passengers.

Worse, the flow on effect of extended delays for those new passengers left waiting in line to board Majestic while the ship slowly emptied.

Seemingly unwilling/unable to schedule appropriate berthing time, you can assume to extra expense involved, Princess’s desire to achieve operational efficiency by exacting a same day turnaround at the cost of a complete boarding debacle is simply not a good optic.

Later canvasing Princess’s staff, naturally reticent to cast their employer in any bad light, they did assure me that ships returning from the Caribbean cruise circuit are spared quite such rigorous disembarkation formality on return to Port Everglades. Disembarkation under these circumstances are typically not an issue.

But clearly and perhaps not infrequently, vessels returning from certain foreign ports of call to take up new duty do present difficulties. Difficulties Princess seem to overlook as acceptable collateral damage.

Princess’s management team, this is simply not good enough. What if you were that poor old lady stuck in the waiting crowd and rushed away in a wheelchair after suffering heat stress in a stationary queue for 2 hours plus? Or perhaps the entertaining yelling match between one of your ground staff and a queued passenger, frustrated he’d been left waiting too long? Or simply just someone like me, pissed off after having suffered 19 hours, some 15,000km of cramped air travel to even get there. Merely to stand pathetically in a queue, my time squandered because of port deficiency and or company penny pinching!

Accompanying photos. #1 conveys only part of the extensive and non-moving arrival line of upwards of 3,000 people dockside. #2 Shows another extensive lineup, this time at disembarkation 15 days latter and snaking for someway out of camera shot on decks 5 and 6. Though less delay than getting on, disembarkation was still a bit of a shambles due to the eagerness of those wanting to get off combined with the tardy unreadiness of arrival formality staff port side.

Posted February 8th 2025, Pertaining to Ft Lauderdale ‘Majestic’ Caribbean Cruise 21st January through 4th February 2025

I made a booking for the ABBA tribute cruise for 6am on 25/1/2026. The pick up location was the Eastern Pontoon. Other guests and I along with my 75 years old parents (my father has cancer) waited in 40 degree heat from this cruise ship to arrive.… Read more

We waited for over an hour but it did not arrive. I contacted the company but being a Sunday it was closed and nobody was answering the calls. Very bad experience. We travelled over an hour to attend this cruise which was a dinner cruise and they didn’t even have the decency to tell the passengers the cruise was canceled! I never received any emails or sms on my phone to even state that the cruise was cancelled. Never ever book through this mob again!

Princess Cruises ruined what should have been our once-in-a-decade 10-year wedding anniversary. We saved over $20k for over a year and travelled 30 hours from Australia for a two-week cruise on the Grand Princess, with one key plan: sunset photos in Dominica. We arranged it a week prior, were told to meet on Deck 17 at 5:00 pm, and received a… Read more

reminder—no office was ever mentioned. We arrived on time after my wife spent hours preparing, but the photographer wasn’t there and didn’t try to find us. When we saw him at 5:20 pm, he was smug, blamed us for being “late to his office,” which left my wife in tears and destroyed the moment we traveled to the other side of the planet for.

The rest of the experience compounded the failure: anniversary dining was effectively unavailable despite venues appearing half-empty, so we ended up with room service.

Guest Services offered a stuffed bear and promised a booking at Crown Grill the next day, but the steak was full of fat and nobody seemed to care (yes we had to pay for it) , and then there was the billing! Despite Australian terms and Princess Plus advertising Crew Appreciation as included, daily USD Crew Appreciation charges were added and had to be manually caught to avoid double-charging. They seem to be well aware of this issue and do nothing about it. Hoping people dont read fine print.

I raised all of this at the time to guest services who couldn’t care less and multiple times afterwards to complain directly to princess. Absolutely nothing from them

AVOID PRINCESS CRUISES. They simply DO NOT care about keeping platinum members. We were so loyal before this.

Disappointed by Billing Practices Despite an Otherwise Pleasant Experience While the overall experience and service onboard Princess Cruises were satisfactory, I am extremely disappointed by the post-cruise billing issues that have tarnished the entire journey. At the end of the cruise, my registered card was charged twice—a clear overcharge… Read more

that I had to dispute with my bank. Despite having paid the full amount, six months later I began receiving repeated notices alleging that I had not paid anything at all. This is not only inaccurate but unacceptable.

The burden of correcting Princess Cruises’ billing error should not fall on the passenger. The lack of clarity and follow-through from their end has caused unnecessary stress and wasted time.

While I initially left the cruise with good memories, the failure in customer account management and the inconvenience of having to prove payment long after the trip are deeply concerning. I expected more from a company of this reputation.

I strongly urge Princess Cruises to review their payment systems and ensure their passengers are not subjected to such lapses in the future.

Northern Explorer April 25 .Booked cruise 1 year un advance. Depart Sydney arrived in Brisbane tour involved being left in gardens for 2 hours ,weather hot ,public holiday meant nothing open no cafe or water to purchase. Next stop Cairns Easter Monday everything closed .Next port Darwin Anzac Day again everything closed Public Holiday.Big company… Read more

like Princess should know everything closed. When leaving Darwin heading to Broome was told would only be able to have less time due to low tide.When arriving in Broome at 6am ,ship did not dock as tide too low ,resulting in back out to sea.This should be known in advance.Such a disappointment,worst ,unorganised Cruise have been on with Princess,have done many.