Princess Cruises

This is my review on booking ,.......not the ship itself. Because I can't get on !!
And now I don't want to...........

We're long time cruisers going back off and on to the early 70's where we met on two cruises. Now 30 cruises. We booked very early and got an ideal Balcony cabin going to Qld and Conflict islands Aug, for 12 days. $4000. We were shocked when it was cancelled. In its replacement was the same length back to back with the same cabin......BUT in NSW to three ports. Or our money back (promised although the word said 'Request'). ...

We booked a mini suite and read that the ship had been refurbished in 2020. This is not true

Our room was comfortable. We had a drinks package but we kept being charged extra on our bill - particularly for water. Restaurant staff were all friendly but alot of other staff were not pleasant.
2 pre arranged shore excursions were cancelled due to weather & 4 weeks post cruise still no refund from the cruise line. Even though the trips were booked directly through Princess by us they tell me after waiting half hour on the phone that my travel agent must call on our behalf. They would not even speak to me. I would not use this Company again...

Extremely poor customer service, never book through there cruise planner as when they stuff up your booking no one else can seem to fix it up. Been waiting over for weeks for a refund endless phone calls and emails and still no money. Quick on taking your money but very poor to refund it back.

We are planning to do a gp trip to Mediterranean cruise from Rome for 14 days. A get together with a relative recovering from a stroke.
It has been hell to organize . Left on telephone for over an hour , they don’t respond to any emails. Out of desperation we wanted to transfer booking to travel agent but they couldn’t even do that , They cancelled our room without even informing us and placed us on a waiting list.
Now we are left with situation all our friends on cruise , we don’t have a room , flights are booked and they can’t even give u...

After returning to Brisbane on the 3 of July 2022 spending next week in bed with Covid. We think that controlled Covid tests (done in pharmacy or doctors) prior boarding should be the only one is acceptable, not the self administrated RAT's tests, which can be open to abuse.

We did the first cruise out of Brisbane a three day sampler and the fourth up to Cairns etc. we have read on different social media people complaining of the pub food and mediocre wines. We enjoyed the food tremendously. The standard has gone up and the wines we tasted quite a few different ones and they were all fine. Some people will complain about anything. I wonder why some of these people go on cruises as they complain about everything. The crew were very friendly and fantastic. The ship was lovely and will be happy to go back on her again next week for another 12 days. The cruise director Kevin and his staff are all very friendly and approachable. Loved all the trivia’s. Great to have you back Princess Cruises

Our 12 day Coral Princess cruise to PNG, due to sail from Sydney in August 2022, has been cancelled by the company 8 weeks out from embarkation. No reasons have been given, and absolutely no apology. We were offered an alternate "cruise" which left Sydney 3 times over the same 12 days, simply floating off NSW, and offered the paltry sum of $50 per person as a "goodwill gesture"; I quote their words exactly. The pre-cruise service was practically non existent from the day we first booked the cruise, and now of course after it's been cancelled ...

Here on the 4th night of our cruise. It's after midnight and still not able to sleep, yet again. The crashing sound of bottles being emptied below decks continues.
Staff are very friendly and helpful but I am looking to other means to return home. Never again.

The booking process is an absolute shambles, it is all on line now and you have to download an app, I tried it didn't work, when I finally got onto a agent in a chat she was rude and would not help and ended the chat. The time wasted was ridiculous, whoever invented this crazy idea does not realise that a lot of senior cruise passengers do not do app's. I have been trying for weeks to get this sorted, you sit on hold for ages and eventually hang up. Abysmal at best.

We have not begun our cruise yet (due to board out of Brisbane on 23 June). We were originally very happy Princess cruisers but they lost us a few years ago. Since then we have been very happy P&O cruisers. The main reason was that on P&O we can easily get a table for two - were fed up with sitting in groups of 6/8 and no other choice except the buffet. (This was naturally pre COVID). Also, the level of “up-selling" just got way too much.
We decided to try Coral Princess for a 3 night cruise to see how Princess is now. They do now have...

Experienced cruiser, six with this line. Recently booked a full suite. Negotiating the new Medallion system.
Experience is similar doing your own check out at Coles i.e. you do there work for them. My booking seems fine but my wifes is showing as incomplete. Zero indication of why or how to fix it. Requested call from Princess. Over a week and nothing. Tried Chat line many times, it simply times out through inactivity, they don't connect. Phone and they tell you wait times of an hour then cut you off. This is a trial cruise, just four...

Booking was through an agent, and went smoothly. Boarded in Singapore and we were immediately asked to pay gratuities in advance. I explained that we were Australian and boarded in Asia, neither of which have compulsory tipping. I assured the staff that I would happily tip for any good service, and after an obvious lengthy meeting of staff, this was accepted. Our balcony cabin was adequate and clean on arrival. The first impression of food service was in a buffet style restaurant, where I noted cold foods were not cold, and hot foods were ...

Worst customer service I have ever experienced. Still waiting for refund from a canceled cruise May 2020. No answers, basically you are ignored and they hope you just go away.

Like thousands of other Australians I am still waiting for a refund from Princess Cruises for a cruise THEY cancelled. I am talking to a solicitor about setting up a class action against Princess Cruises to recover my money and will advise how to join the class action in due course. In the meantime I would strongly suggest that people do not book future cruises with Princess, as they have a track record of cancelling cruises and then holding on to refunds. My legal advice is that this amounts to fraud.