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Princess Cruises

Princess Cruises

Sun Princess, Dawn Princess, Golden Princess, etc...
2.9 from 331 reviews · View Statistics
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Reviews

  • Value for Money
    2.5 (39)
  • Transparency
    2.4 (30)
  • Trip Length12.267 days
  • Booked Through
  • Entertainment
    3.3 (32)
  • Rooms
    3.2 (33)
  • Food
    3.6 (31)
  • Staff
    3.8 (37)
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Reviewer Photos & Videos

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Aussie traveller
Aussie travellerNorth Queensland, QLD
  • 4 reviews
  • 5 likes

Class action planned against Princess Cruises

published

Like thousands of other Australians I am still waiting for a refund from Princess Cruises for a cruise THEY cancelled. I am talking to a solicitor about setting up a class action against Princess Cruises to recover my money and will advise how to join the class action in due course. In the meantime I would strongly suggest that people do not book future cruises with Princess, as they have a track record of cancelling cruises and then holding on to refunds. My legal advice is that this amounts to fraud.

Value for Money
Transparency

Passenger needs to be accountable as well

published

The Covid 19 problem surfacesd in Jan 2020. There were headlines and concerns about it was everywhere. I dont understand why silly passenger didnt cancel their travel plan but choose to put their health in danger. Is losing cancellation fee, far more important than your familys health?
I canceled my flights on the 2 March 2020. And lost a 2500 on flight tickets. So i think my familys health is far important than the finances lost.

Incentivised Review No

Other Cruises

 
 

0.0
(1,234)
Trevor Cass
Trevor CassMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Cruise 30 May 2020 cancelled. Still waiting on refund. Poor business ethics and no service!

published

We booked the Baltic Heritage Cruise for 30 May 2020. Due Covid-19, cruise was cancelled 12 March 2019. Still awaiting refund July 2020. Poor communication, lack of information. Web states Princess is doing all they can to get through refunds; we bet they have the resources to handle new bookings while they hold onto the refunds of those who did the right thing and booked and paid early! We would never use Princess again!

Value for Money
Transparency
Trevor Cass
Trevor Cass

Finally received refund this week.

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Get a move on

published

We had our Diamond Princess cruise in Feb cancelled, still waiting on refund. Have never cruised before with Carnival, will never try again. You have had our money long enough.

Value for Money
Transparency
Ashmac51
Ashmac51South East Queensland, QLD
  • 7 reviews
  • 5 likes

Princess cruises never again

published

Cancelled three cruises in February this year due to virus fears. I am at Elite level having cruises with Princess over 1090 nights.

After waiting over 60 days refunds of deposits have not been returned to me. Many emails to the company just ignored not even a courtesy reply. Don’t Princess employ call centre staff that are literate to answer emails?

If a company can’t be business like in difficult times why should we support it in good times.
Princess cruises never again.

Value for Money
Transparency
Ellen
Ellen
  • 2 reviews
  • 4 likes

Terrible Cruise

published

Went on the Sea Princess from Brisbane to New Zealand.
The cabin was the smallest I had ever been in,the food in the dining room was like something you would get in a rest home.Stews and lots of soups which were awful.I had the misfortune to get sick for the last 4 days of the cruise and was confined to my cabin.I had to rely on the room service menu which was almost inedible.
I have cruised several times but this was the first Princess cruise.
Never again!!

Value for Money
Transparency
Mike ELLIOTT
Mike ELLIOTTPerth, WA
  • 8 reviews
  • 3 likes

Cruise was good. Service from administration is terrible.

published

After 3 months of sending emails about damaged luggage that given a case# in February. I spent an hour on the phone which ended with a promise I would be phoned back by the case manager. As expected no call back and no email. As a result of this bad service they have a gold member who will not book with them in the future.
I acknowledge that life is hard for them at the moment, but 3 months after a promise of 20 days is not good or polite behaviour for a company that sells its self on its service. The admin have let down their great crew

Value for Money
Transparency
RayE
RayESydney, NSW
  • 3 reviews
  • 1 like

Yeah, but not for me!

published
Value for Money
Transparency

Other Cruises

 
 

0.0
(1,234)
lencox49
lencox49AU
  • 8 reviews
  • 8 likes

Room fitted with Queen bed with no access to it.

published
Value for Money
Transparency
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Stuart
StuartSydney, NSW
  • 28 reviews
  • 14 likes

Nice ship but standards slipping

published
Value for Money
Transparency
Nicole
NicoleGreater Melbourne (Metropolitan), VIC

Pending trip with coronavirus in Singapore

published

I am totally gobsmacked that Princess Cruises will not allow a full refund for passengers leaving Singapore on 23/2/2020 considering Singapore is the next country outside China with the most cases with Coronavirus. It would be great Customer Relations if the cruise company gave us a credit on another cruise rather than forfeiting our monies as we all have lives to come back to, rather than risk another cruise ship in quarantine. My husband and I have many years of retirement to look forward to and cruising was to be a big part of our holidays with Princess however based on their uncaring policy, we will be using other cruise liners such as Cunard who are being responsible and diverting their ships away from Singapore.

Incentivised Review No
Lynette
LynettePerth, WA

Was a horrible smell in our cabin and on deck

published

Smell in cabin on boarding and then still there the hole 4 days cabin staff were told and the purser office the only thing they did was spray air freshener and tell us it came from the port that we had just left

Value for Money
Transparency
Davo
Davo
  • 9 reviews
  • 8 likes

Don’t waste your time contacting a Princess Holiday Planner or you may miss the cruise you want.

published
Value for Money
Transparency
jmichael d'angelo
jmichael d'angeloGreater Melbourne (Outer), VIC
  • 10 reviews
  • 11 likes

love princess but follow up on billing error is horrible

published

have been trying for several months to clean up a billing error made by them. keep getting run around and no solution or call backs as promised. NOT HAPPY! they need to do betterr

Value for Money
Transparency

just on hold for over 30 minutes waiting for a supervisor who was not interested in talking to me about this problem.. very disappointed in them.

Other Cruises

 
 

0.0
(1,234)
Rob
RobPerth, WA
  • 5 reviews
  • 4 likes

Poor After Sales

published

Trying to get replies from emails is extremely poor. I was sent a copy of my payment confirmation but am unable to download it to print. Have sent reservations 3 emails asking to resend but one replies. Once they have your money no one seems to care

Value for Money
Transparency
Incentivised Review No
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Questions & Answers

Larry B.
Larry B.asked
Princess Cruises Majestic Princess

What is dress code for restaurants?

No answers
Susan S.
Susan S.asked
Princess Cruises Sea Princess

Is there a smoking area aboard the Sea Princess?

No answers
Jan
Janasked
Princess Cruises Sun Princess

I have just cancelled our cruise to Tokyo to SanFrancisco on the Sun Princess due to the Corona Viris. Our consultant told me to contact you to receive an email saying that we cancelled because of the viris so that we can claim our deposit back. Have I contacted the right department?

2 answers
SteveJ
SteveJ

You should be contacting Princess Cruises directly. This is Product Review, a reviewing website.

Jan
Jan

That's what I thought thank you

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Princess Cruises

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