Class action planned against Princess Cruises
Like thousands of other Australians I am still waiting for a refund from Princess Cruises for a cruise THEY cancelled. I am talking to a solicitor about setting up a class action against Princess Cruises to recover my money and will advise how to join the class action in due course. In the meantime I would strongly suggest that people do not book future cruises with Princess, as they have a track record of cancelling cruises and then holding on to refunds. My legal advice is that this amounts to fraud.
Passenger needs to be accountable as well
The Covid 19 problem surfacesd in Jan 2020. There were headlines and concerns about it was everywhere. I dont understand why silly passenger didnt cancel their travel plan but choose to put their health in danger. Is losing cancellation fee, far more important than your familys health?
I canceled my flights on the 2 March 2020. And lost a 2500 on flight tickets. So i think my familys health is far important than the finances lost.
Cruise 30 May 2020 cancelled. Still waiting on refund. Poor business ethics and no service!
We booked the Baltic Heritage Cruise for 30 May 2020. Due Covid-19, cruise was cancelled 12 March 2019. Still awaiting refund July 2020. Poor communication, lack of information. Web states Princess is doing all they can to get through refunds; we bet they have the resources to handle new bookings while they hold onto the refunds of those who did the right thing and booked and paid early! We would never use Princess again!
Get a move on
We had our Diamond Princess cruise in Feb cancelled, still waiting on refund. Have never cruised before with Carnival, will never try again. You have had our money long enough.
Princess cruises never again
Cancelled three cruises in February this year due to virus fears. I am at Elite level having cruises with Princess over 1090 nights.
After waiting over 60 days refunds of deposits have not been returned to me. Many emails to the company just ignored not even a courtesy reply. Don’t Princess employ call centre staff that are literate to answer emails?
If a company can’t be business like in difficult times why should we support it in good times.
Princess cruises never again.
Went on the Sea Princess from Brisbane to New Zealand.
The cabin was the smallest I had ever been in,the food in the dining room was like something you would get in a rest home.Stews and lots of soups which were awful.I had the misfortune to get sick for the last 4 days of the cruise and was confined to my cabin.I had to rely on the room service menu which was almost inedible.
I have cruised several times but this was the first Princess cruise.
Cruise was good. Service from administration is terrible.
After 3 months of sending emails about damaged luggage that given a case# in February. I spent an hour on the phone which ended with a promise I would be phoned back by the case manager. As expected no call back and no email. As a result of this bad service they have a gold member who will not book with them in the future.
I acknowledge that life is hard for them at the moment, but 3 months after a promise of 20 days is not good or polite behaviour for a company that sells its self on its service. The admin have let down their great crew
Yeah, but not for me!
Booked this cruise (14 days around NZ and back to Sydney) after having done cruises with other lines. Can say the cruise part of the trip (things on the itinerary, shore excursions, etc ) were good, whether they were value for money (booking them with Princess) I can't compare, but they were ok. The ship itself is starting to show it's age, even after a refit 2 years ago. During the cruise sensor lights were fitted to the bottom of our bedside tables and in the closet\bathroom hallway and I will only say they were a pain in the bum. If a sheet ...or blanket dropped in front of them during the night the room would light up like a Broadway production, couldn't switch them off just had to endure them. The dining room was our choice for having dinner as with 3,500 odd passenger on board, the level 15 buffet was crowded, noisy and very, very hard to get a seat. People would 'reserve' tables for friends etc, play cards or board games, whilst those who wanted to eat dinner, lunch searched for a table. The waiter staff were good, the cleanliness was generally good, but in these days of corona virus, there were still people refusing to clean their hands before entering food areas even after being asked too. The dining room with a reserved seat allocation on this ship is the only way to ensure you will at least have a meal for dinner. The accomodation (apart from the sensor lights) was good and kept clean. The ship itself was clean and tidy throughout. My biggest problem and I know ageing people have mobility problems, (heaven forbid I'm getting long in the tooth as well) was the time it takes to get from a lower level say 7,8,9 to level 15 in an elevator due to mobility scooters and walkers taking up room and a lot of the 3,500 people who having walking problems all wanting to use an elevator. Sure, you can use the stairs, but 7 flights of stairs is bit of a push to older people. The elevators are numerous but small. You could wait up to 6 minutes or more waiting for an elevator to open only to find it already full. No extra fees were charged and constantly viewing your onboard account via the Medallion class app showed instantly if you purchased anything or anything you hadn't. Would I do it again, YES, but I'd be looking for a smaller ship, not a monster like this class of ship, they can and do bring out the worst in some people when you are fighting for space in a dining room\buffet.
- Princess Cruises Sea Princess
- Verified customer
Room fitted with Queen bed with no access to it.
In February we were due to sail out on Sea Princess to New Zealand. When we boarded the ship the room we were assigned to had a queen bed fitted into the end of the room with no access to the sides of the bed short of performing gymnastics over the bed and furniture. We took the matter up with the front office and supervisor but they were unable to resolve the matter so we disembarked from the ship.
We have since found out these rooms are meant for single bed configuration and should not be sold as Queen bed configurations. Shame on Princess ...
Nice ship but standards slipping
We booked an 8 night cruise from Sydney to Melbourne, Hobart then back to Sydney. Boarding was easy and painless, about the best cruise line we have experienced for this. The ship is new, clean and despite it's large size it never seemed crowded or that big. There is a large central atrium with 3 surrounding levels. There are a selection of various shops on the top level, restaurants on the middle level and bars and a cafe at the bottom with guest services as well. The top level (deck 7) in the atrium extends forward and back through the entire...ship. The princess theatre where the main shows are presented is on one level and too small for a ship of this size. Not enough seats and non existent bar service, so get there early and take your own drink. There is a large lounge (Vista Gaming) at the rear of the ship where other shows are presented. Shows were typical cruise fare and standard- OK. We occupied ourselves with the regular trivia events which are great way to meet with people. The male entertainment crew member was a misery. Speciality restaurants- the Crown Grill steak house is good,the Harmony Chinese restaurant is certainly not for everyone. The normal restaurants were fine and the World Fresh Marketplace buffet is as you would expect-very busy. Food quality was good but variety not so good- very little daily change in the buffet. We selected anytime dining and met some entertaining fellow travellers from all over the world. Compared with other cruise lines and a previous Princess cruise, I did not find the crew generally that friendly this time. The dining room service could be slow, not sure if this is due to less staff? The lifts were always busy and pretty slow. Beer prices are not too bad but spirits and cocktails are too high. We had a day at Port Arthur which was the brilliant and this was accessed by tender- well organised and quick when we went. At the other ports we did our our own excursions. The cabin was a reasonable size, comfy bed, large TV, big walk-in wardrobe leading to a bathroom. Always kept clean by Rodrigo. Air-conditioning was efficient. The balcony was very small as usual and not used. Disembarking was also very quick- brilliant.
Pending trip with coronavirus in Singapore
I am totally gobsmacked that Princess Cruises will not allow a full refund for passengers leaving Singapore on 23/2/2020 considering Singapore is the next country outside China with the most cases with Coronavirus. It would be great Customer Relations if the cruise company gave us a credit on another cruise rather than forfeiting our monies as we all have lives to come back to, rather than risk another cruise ship in quarantine. My husband and I have many years of retirement to look forward to and cruising was to be a big part of our holidays with Princess however based on their uncaring policy, we will be using other cruise liners such as Cunard who are being responsible and diverting their ships away from Singapore.
Was a horrible smell in our cabin and on deck
Smell in cabin on boarding and then still there the hole 4 days cabin staff were told and the purser office the only thing they did was spray air freshener and tell us it came from the port that we had just left
Don’t waste your time contacting a Princess Holiday Planner or you may miss the cruise you want.
Don’t waste your time contacting a Princess Holiday Planner or you may miss the cruise you want. My wife and myself returned from a Princess Cruise in December. Early January, I received a Welcome Home email from a Princess Travel Planner. Three days later I replied to the Princess Travel Planner seeking information on 2 cruises back to back which occur around our wedding anniversary in nine months time. The prices advertised on the Princess site and the cabin available were good. It is now thirteen days since my email, with no reply and cabin ...availability disappearing with prices increasing. Two days ago, I contacted Princess Cruises via email, receiving an automated reply saying it may be up to 5 days before they reply; at which time all suitable cabins will most likely have disappeared. I refuse to pay the increased prices because Princess Cruises failed to get back in contact with me within an appropriate time frame. This is the second time that a Princess Travel Planner has failed to reply to a future cruise inquiry. We have only travelled Princess Cruises and have over 80 days sailing with them and have generally been very happy with their service. My advice is if you see a good price on the Princess Website, book it online as you may miss out on your cruise or be forced to pay extra costs, if you wait for a reply from Princess. From previous posts it appears that Princess do not respond well to emails. If I do not receive a reply today I will spend my money elsewhere for our anniversary and seriously consider not sailing with Princess again.
love princess but follow up on billing error is horrible
have been trying for several months to clean up a billing error made by them. keep getting run around and no solution or call backs as promised. NOT HAPPY! they need to do betterr
Poor After Sales
Trying to get replies from emails is extremely poor. I was sent a copy of my payment confirmation but am unable to download it to print. Have sent reservations 3 emails asking to resend but one replies. Once they have your money no one seems to care
Travelled to N.Z. had our money stolen first day cabin searched like we were the thieves. Security rude. Confined to cabin sick last 4 days . Hygiene lacking at mealtime after first couple of days.
no more golden princess trip
Travelled on Golden princess before but this time was not good. Entertainment for teenagers but most persons were pensioners. We walked out on two shows. Hannah Howie was very good.
Food for gluten free person was not good hardly any choice. Never going again.
Paid a deposit for cruise next year and received a final notice of the payment date with the wrong amount of deposit paid in their favour.
Have emailed them a copy of the receipt showing what I have paid a few days ago and still waiting for them to adjust with the correct amount.
very nice cruise 1st timer ruby princess
1st princess cruise in 8 years,felt like stepping into a luxury hotel.
whats not to like?
a abscence of kids is nice,pools are heated ,movies under the stars,exellent sound and screen,
food aplenty,cafe coffee better than any sydney cafe,without the attitude
get a coffee card for 15 first day
never bored,only a 6 nighter.shows are so so,good dancers,but themes are all over the place,,dancing camels,zorba the greek morphs into disco...
seen small seals swimming off the coast,dolphins
cabin mini suite-club class perks for me.worth every cent
Cost cutting taking its toll ...
Wine is still insanely expensive, e.g. $AUD15+ for a glass. It was cheaper to drink cocktails. I don't really mind having to pay $AUD50+ per bottle (Princess has to make money somehow), but if the wine list states that the bottle is a certain vintage, then don't bring me a bottle that is 1-2 years later vintage (e.g. 2016 instead of 2014) than what is claimed. This happened repeatedly. Info in room promised bathrobes and fresh ice every day - neither of these materialised (and no, I shouldn't have to ask, if you tell me in the room info tha...t it's going to be provided, then provide it). I'm not sure about the "new beds" claim, yes they were nice and squishy, but it looked like the old wire bases to me, and we both sank a little lower than we would have preferred (and neither of us is overweight). The meals in the main dining room and the buffet on Deck 14 were good. But Curtis Stone? Really? It's just a token on the menu that is well past its prime. And Princess doesn't seem to realise that Mr Stone's main image in Australia is flogging a major supermarket chain on TV. And what's happened to the creme brulee? We didn't see it as an option on any of the menus, not even once. The meal in the steakhouse was very good indeed - beautiful piece of meat and cooked perfectly. I tried to book the Chef's Table by dialling the number given on the Princess Patter, to get a recorded message saying they would only answer between 8am and 5pm. So why not say that in the Patter? We had a voucher for the Balcony Breakfast, that said to call the day before, with no indication of what time to call would be suitable. But when I did (in the evening before), the staff person said they needed 24 hours notice. Sure enough, there was another brochure in the room that said they needed 24 hours notice. So why have two different messages? There seemed to be a relatively large number of events that were 'unhosted' - cost cutting again I guess. The main stage shows were good, even though we had seen most of them on previous cruises. Good seating in the main theatre was easy-peasy to find, probably reflecting the age range on board, and the likelihood that many had gone to bed by the time the late performance (9:30pm) came around. Dr Happy was hilarious. Boarding and disembarking was easy and painless.
Questions & Answers
I have just cancelled our cruise to Tokyo to SanFrancisco on the Sun Princess due to the Corona Viris. Our consultant told me to contact you to receive an email saying that we cancelled because of the viris so that we can claim our deposit back. Have I contacted the right department?
Can you drink your pre ordered beer anywhere on board? and not just in your stateroom?
I do not know for sure as I only have a few beers a cruise at the bar and don't pay much attention to where people are drinking but I don't see why you cant walk around the ship with a beer as there are bars located at various points around the ship. On Captains nights you see people everywhere with champagne glasses. The stateroom is probably the last place you would drink beer as the beer makes us more relaxed and talkative.
is it best to get visas for Vietnam and Cambodia before leaving Australia. I know they). state can get visas on board but information very confusing and keep getting told different things (i.e. visas only issued on board if you go on a Princess excursion if not have to get your own. how withover 2000 people do they handle this
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