Priority Card is now of no value
The Holiday Inn Clark will close on May 19th. Several conventions, meetings, and long term property and room reservations were cancelled without proper notice. The holders of their Priority Privilege card have not been advised as to how they will be credited. I have 7 more months of paid membership and three visits to the supervisor has led to no answers, but "we haven't been told yet, so we can't advise you."
Priority Priviledge - do not join or pay the fee
Any time when trying to book a room I get the same answer "Not available". You check the hotel website and they have rooms available.
I've paid the membership for two consecutive years now (fee hundred $$$$$) and never used any of the "benefits".... The sales persons is telling you lies.
Will never join with this group again
After numerous times of trying to book, never is there a room available for members to use their cards - Plenty of rooms available on last minute . com, etc.
Finally booked a room and when I was going through the pack I was sent, I explained that when I joined I was told, I would receive a voucher for a bottle of wine to use when we ate at the restaurant during our stay.
This was not in there ( this was my enticement to come back again when I said to them I was not joining again) . I asked the person on the phone and was told they wo...uld have to transfer me to member services which they did only to be told - Sorry Mam, because we changing services we are unable to now send you a voucher. I will never join another privilege card that has anything to do with these people. It used to be great years ago, but over the last few years has gone downhill and not worth the hassle. Will be using Last minute from now on, better service, better range of hotels and never seem to miss out on what we want.
Never again will I buy into a hotel rewards scheme. Tried to book a night in Auckland Crowne Plaza using our stay for two nights get one free . Phone 3 times and got hung up on 3 times. Finally got through and the lady said she could not hear me ( I could hear her fine). Said she could book room for two nights the cost for the first night was $450/( 2nd night free) for a standard room for 2 people. The top rate on the Hotel's website is $350 . Thinking about the $309 I had already paid( to belong) I decided that I could get a better deal elsewhere. I will not use this elsewhere as it is to hard to book and to expensive- what a waste of $309 !!
Minimal rooms availble from IHG makes the scheme worthless
I have been a PP member since 2003 and now find it impossible to book a 3 bedroom villa on two for one certificate at the Crowne Plaza Hunter Valley for any Friday to Sunday stay up to the end of April 2015 due to the limited accommodation made available by IHG to PP members. I have been able to book this for the last 3 years as a family weekend away with considerably less notice. IHG have reduced the number of rooms that are available to PP members. This certainly does not promote their new so-called loyalty system. IHG should let the existing...PP members complete their memberships with a reasonable expectation of being able to book. IHG should also come clean on the number of rooms that are to be available on the new scheme. I am sure that IHG will put the same limits on availability as they now have to PP members. I will not be joining the new program due to the lack of loyalty shown by IHG.
lies from salesperson
For 2 years running have experienced abject misrepresentation regarding the benefits
The members kits which were posted out simply did NOT match the promised benefits
Even more galling was that when I complained to the company, their response was simply that their agents weren't authorised to make such promises!!
That was it
Priority Privilege lies
I wish I had seen these other reviews earlier. I had purchased a membership in 2012-13 and let it lapse. The returns on subscription had been marginal at best. A month afterward I had a phone call from a pushy sales person and reluctantly agreed to renew. My hesitation had been based on being unable to avail benefits.
In my discussion I advised that my family comprised of two adults and two teenage kids. When you try to book on line the system tells you that you require two rooms rather than one. I was promised I could overcome this problem...by using the customer team to book by phone. When I tested this two months later I was advised this was not the case. I sought a refund on my subscription and was told I could not get one as more than 21 days had lapsed since I had renewed. Despite my protests they kept my $309. I will seek the assistance of 'Fair trade'. In the meantime be warned. This group lie to get your money and then blatantly fail to deliver on any promises and assurances. With some effort you can always find cheaper better value accommodation without the membership requirement and 'savings vouchers' in any case. Sounded great Promise the world - take your money - leave you high and dry - ignore your complaints
Stay well away
This is bordering on a joke. A pushy sales assistant promises you great benefits and savings and takes your payment of $300 over the phone. What arrives 2 weeks later in the mail is a pack that states that you can use the vouchers upon availability , which you think is pretty standard. What you don't realise at the time is 'per availability' does not mean if there is a room available but rather if there are an abundance of rooms available in the hotel so that Priority Privilege members and deals can be honoured. Since the abundance of rooms num...ber is not defined , you are likely to have your voucher turned down at the front desk when settling a bill because they only had 5 rooms available and hence can't process your voucher. Calls to Priority privilege will have you speaking to one of the rudest and most condescending people in customer service who will gladly tell you that the sales call was never recorded and you will have a lot trouble proving that you were not told of these conditions before you paid up. A complete con!!!!! Stay well away!!!!
Beware! The promises are false and the 'customer services' people are extremely rude and threatening
My mother has been a member of this 'club' for many years. She is now 87 years old and as they ring me I have asked them several times to not ring again because my mother does not want to be a member any more. Unfortunately, they do not take no for an answer and continue to ring. I advised they that the membership is not compulsory and because the membership has lapsed this means she does not want it any more. Yet they continue to ring. My mother has not used any of the vouchers that they send because something is always wrong, for example cannot be used at this time or she needs the vouchers with her etc. I am writing to consumer protection as well regarding this group as their selling methods are very dubious.
Unscrupulous sales technique
Like other reviews I was enticed to renew a lapsed membership on the basis of false promises. The sales person even gave me a number to call if I had any problems. When the package arrived in the post I noticed that it didn't correspond to what I was told so I rang the number I was given by the sales team - answer machine! I waited for a response and got none so I repeated the process a few times. Guess what? I was out of the 21 day cooling off period.
When I finally gave up on the number I was given by sales and tried the membership number o...
Priority privilege club - buyer beware
I was contacted by a man late last year (September/October) who told me he had my number from Crowne Plaza and that he would like to offer me two free nights accommodation. I thought I had won a prize, that my name had been drawn as a ‘valued customer’ (I have only stayed at Crowne Plaza once). After getting all excited that I had won free accommodation, he then tells me that it will cost me $300.
He continues to tell me of all the supposed ‘benefits’ of this ‘exclusive offer’, under the guise that $300 will give me two free nights accommoda...tion. I thought that $300 for two nights accommodation in a Crowne Plaza was a good deal. So I bought it. But after the documentation arrives – I realise that this is not the case! I only get two free nights accommodation IF I BUY two nights accommodation. This is not a deal at all. I feel deceived. First they tell me I’ve won two free nights’ accommodation, and then tell me I have to pay for it. Then they tell me I get two nights’ accommodation for $300, only to find out later that I have to buy an additional two nights’ accommodation. All this aside, I accepted that I had been ‘conned’ and just hoped that at some point over the next 12 months, I may get some value out of this program.
Sales and marketing will lie to you
The value of the card is good if you use the benefits. It pays for itself, and we were members for 8 years. But in that 8 year period, the sales team are very persistent, and several times they promised things we never received, but we didn't feel the need to follow-up and make demands. But the last time was the worst and the reason for our current rating. The sales representative directly lied to us, had us sign up and pay as a result of his lies, and when the time came to make a booking and collect on his promises, we were denied. Since ...it was after the 21 day cooling off period, priority privilege refused to listen to our complaints, offer any compensation, or refund any of the purchase price. The "customer service" representative was extremely rude and unsympathetic. Further action with fair trading australia resulted in nothing, because the sales was done via the phone, and nothing was in writing. It seems that as soon as you sign the contract, regardless of how long you've been a member, they still treat you like trash. Do not risk signing up. Product itself is good value if you use it often enough Terrible customer service and dishonest sales.
Questions & Answers
how come Priority Priviledge ( IHG Group ) are getting away with lying to the consumers?
They are masters of spin. They made promises to me of extras that were conveniently forgotten. They give a little truth and exaggerate it so it sounds fantastic, as salesmen are prone to do. They are in a competitive industry, so they probably have a separate marketing team that has no vested interest in the company do their selling. It's just like all the other high-powered sales pitches. You're fast-talked into it before you realize what it is.
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