Proactive Strata Services

No show to fix tv – Zero tv not working said they would fix asap never came to fix

Highly discouraged to use this organisation – My car was broken into while visiting my partner who is a resident at a property managed by this business, and even though I have presented the organisation with the police report, no further action was taken to improve security. Now without informing the residents vehicles in visitor parking are being clamped if they are parked there for more… Read more

than 6 hours. I arrived at my partners house at 10:30 at night and by the time I come out in the morning my vehicle has been clamped by Auto Clamp at 8:03am. Auto Clamp will not remove the clamps without payment (and argumentative staff), pro-active strata will not speak to anyone other than owners. Fortunately the property manager is very responsive, but still two days later and the clamps are still on many vehicles. This property has a large volume of rental accommodation made available under the National Rental Affordability Scheme (NRAS) for low income earners. Unfortunately, the amendment to legislation has not yet passed, despite it being inevitable (Road Traffic Amendment (Immobilization, Towing and Detention of Vehicles) Bill 2020). Pro-active Strata refuse to engage in the matter.

Absolutely terrible, my car got broken into twice in the complex and they email me – I stayed in so many apartments before I purchase an apartment in LINQ, Northbridge, my car got broken into twice in a year. I reported the estimated time frame to them and let them check the CCTV so they could find out who the person is and to secure our complex. Reply from [name removed], the Assistant Strata Manager said "Please also note… Read more

that there is also a chargeable cost, as the contractors who review the footage, do not do so for free." Are you serious? This is your job! We paid so much for the strata fee, and what I expect is a secure environment, helpful and responsible management team. I am providing info for the good of the LINQ community and you want to charge me a fee?

Strata managers that do not know their job but increases levies – We had been with this strata company for some years. Current issue is that they are not doing their job and is really rude when contacting them to rectify damages to the property that shpuld2 be covered by the strata insurance. They had come up with stupid excuses that shift the onus to the owners when it is clearly a strata insurance claim. … Read more

They put in their claims poorly to the insurance company and of course the claims will be rejected because all factual account were not given to them.

We wish we could change strata managers and all they have done is increase the levies years and open a `sinking fund` that seems to be sinking all our monies.

Excellent strata manager – Yvonne and proactive have been very professional company to deal with. All emails are responded to straight away and all help requests for maintenance people are immediately answered. Yvonne also knows all the strata laws inside out and is always ready to answer questions no matter how stupid. Will happily recommend Proactive to any future strata complexes and have already referred them to friends and colleagues.

Getting worse – Can you imagine that you received a new quarterly levy without AGM? (Again the Fair trading rules). Can you imagine that you asked why the expenses went up & asked for the copy of the invoices, would feel like a stupid? (what's wrong to pay one less/more payment?) Can you imagine that repair quotes' date missing & asked the validity, would be… Read more

label as trouble maker? (As long as the repair guy still there, who cares about the date).

For those customers out there who always ask questions, please don't bother to consider this agent. As the manager is too competent and busy to answer the "minor" details for you.

Terrible experience! Stay away of this strata! – We had a really bad experience with Proactive Strata Services @ West Ryde. First of all this company has just one strata manager - director, so you will have no-one else to complain about anything. We were asked to sign a locked two years contract with her. She just created troubles for the owners, not offering suitable solutions. She signed… Read more

locked contracts with contractors for extended periods on behalf of the owners, some of them for 5 years. We were provided with fake minutes for a meeting, that was not hold.

Stay away of this strata. Never ever sign long terms contracts with any strata companies. Fair strata companies would not ask you to do it and provide all your expenses on their website for you.