Excellent work absolutely amazing work
These guys are amazing. Handle everything without fuss, get the job done I'm a busy person and they understood that and fit in with me! I am thrilled with the whole process! Was incredibly happy with my service, very satisfied with how I was treated too. Thank you guys!
Fantastic experience with outstanding customer service
We can not fault the team at IUM since we contracted them to oversee our strata needs. They go above and beyond everytime in a timely manner and always manage to get things done right the first time. Using high quality trades for any repairs has been a stand out for us too.
Highly recommend the services of IUM to anyone looking for strata management.
Thanks again team!
We've been managed by the same company for the last 12 years and we've finally managed to get out of the contract with them. Appointing IUM has been the best thing that's happened to us, not only did they assist in a smooth transition and assist us with legal requirements with respect to moving, but they actually do a damn good job at Strata Management. We've met with the directors and senior management and they were all welcoming, the Strata Manager is doing a great job 3 months into managing our scheme. Highly recommended.
In my many years of Strata Living, I have not experienced a management service equalling IUM's quality and range of services. Their offices are located only 20 minutes away and they have often come out in person to provide advice and services in responding to our management needs and issues. And they have even done so outside of office hours and on weekends/public holidays in matters of urgency. Their services are professional and their staff always pleasant and graciously available. With their outstanding service to our strata plan over the past 20 years , I highly recommend IUM as a Strata Plan Managing Service.
Very poor service
We have been with IUM for seven years and our experience in all that time is very poor management - we have been asking them to repair the crack on our back wall and we still haven't had it fixed. Seven years - and the defect is now huge. Everyone in our complex agree that we have to resort to hounding before we get anything done. Very poor indeed.
Questions & Answers
Does anyone feel or think that a royal commission is needed for the strata management industry and all associated with it?
There are many managing agents and others associated that are doing the wrong thing
Well, look at what the royal commission achieved with the banks, nothing. In-fact it tightened up lending and make it harder for home owners. What the Strata Industry needs is more consequences for wrongdoing and more power for Fair Trading to administer it. The managers we had before IUM took over were terrible, we tried to take them on with the help of the team at IUM but it was too complicated and too costly. Glad we made the change to IUM, they know their stuff and we've not had any issues with them.
(MD) jeffy ! How in the earth you still do not know the proper address of SP 10555 and still do not know my proper name, but using the puppet Unit 20 secretary sending to me "Rich Jew visiting sinagogue ..., cockroach, ... & mental hospital" pictures ?
Do you still using "BLOCK" on my name and still "blocking" many other owners as well, as the employEE of more than 8000, jeffy ?
Page 12. Best wishes for the future !
"Rich Jew" from WARWICK FARM
My dealings with IUM have been great. Have you tried speaking with Jeff? He is a brilliant guy who is very responsive. I've known him for over 7 years.
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