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IUM Strata (Independent Unit Management)

IUM Strata (Independent Unit Management)

4.0 from 305 reviews

See the Best Strata & Property Management Services in 2019 as rated by Australians on ProductReview.com.au.


Review distribution

5 star
4 star
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1 star


AshleighIllawarra, NSW

Unusually well-run company


We have been a supplier for IUM Strata for several years and have found every interaction with them to be efficient, professional, highly honest and trustworthy. We would recommend them to anyone.


ashoreySydney, NSW

  • 2 reviews

Best In Town


Previously, our complex used to be without a strata agent and we had so many issues. Until IUM were appointed as our managing agent. Since they took over, our complex for the first time ever all owners are financial and we have funds in our capital works fund. They have done an amazing job and always placing the owner first. They are also always keeping the owners in communication. We can now move forward. Thank you IUM for everything you’ve done for our complex.

Professional and Supportive


IUM are very professional and supportive. They are a great organisation who are always on hand with valuable constructive support. There were a few questions and concerns that I had and their responses were always quick and efficient providing me with the best possible solution and services.

Xquisite S.

Xquisite S.Sydney, NSW

Exceptional Service


We have been with IUM for a few years now and since we have been with them, their service has been excellent.
Their continued level of additional services, far exceed what we have previously experienced. Thank you to the entire team!

Nella Molluso

Nella MollusoSydney, NSW



Very unhappy with Independent Unit Management, nothing gets done, and nothing gets followed up, hoping to change strata manager. I really don't know why they charge a fee when the service is so bad I feel like taking over and doing it my self.

Donna-Marie Roser

Donna-Marie RoserSydney, NSW

  • 2 reviews

Customer Service /Response


I certainly would highly recommend IUM for all your Strata needs. Fast & responsive with anything asked. Philip was an absolute delight. Will be providing a friend their details for future benefit also

The reviewer stated that an incentive was offered for this review

Jasmine. C

Jasmine. CSydney, NSW

Incredibly helpful and responsive!


IUM was very professional handling my requests. They demonstrated professionality and great communication when answering my many questions. They are always very patient and always make sure my concerns are fully answered and their services are always exceptional!

The reviewer stated that an incentive was offered for this review



Professional and responsive


Philip is always professional and knowledgeable in his dealings with our Committee. Any requests, big or small, are met with a constructive, courteous and prompt response. Highly recommend Philip and IUM as a property management company.

Steve Scarlett

Steve ScarlettSydney

  • 2 reviews

This is an efficient service


I find that Phillip Pappas is patient and helpful. We have had good service from Phillip Pappas and the IUM team for several years now and I have no complaints.

Danny Gruden

Danny GrudenSydney, NSW

Fantastic Strata Management


I am on the executive Committee and in my experience Independent Unit Management have been very professional, efficient and with great communication. They provide great service and follow up with all matters.


MickytSydney, NSW

  • 3 reviews

Great Service, Very Responsive


IUM has served our Strata Scheme well for years. From my experiences, IUM is one of the better Strata Management Companies I have been involved with. Our Manager Melissa is very proficient and actions our requests quickly and efficiently. Being a relatively large and complex unit complex, IUM (Melissa) manages all interfaces very well. Communication is outstanding

Approachable and Efficient


With our new Manager on board I have found IUM to be on top of any issues that arise and that they are dealt with in a timely manner. Communication is very good. We are also kept up to date with any new changes and always in a very professional manner.

Approachable and Professional Service


As a member of the executive committee for my strata scheme, I am very happy with the ongoing advice and support provided. Have nothing but kind words to describe the constant support and communication with IUM.

Great service


Always on top of any issues and great conmunication with all the owners and the committee. Never had issues geeat work keep it up and keep improving if you see the need.

Prefered Strata Company


I have dealt with many strata companies in the past, and in my experience Independent Unit Management have provided me as an owner with the best service. Extremely professional, understanding and promptly respond to any queries.

Reliable and Professional


Have been dealing with IUM for some years now and they have shown me outstanding professionalism and continued to be very reliable and dependable. Continue to be impressed and appreciate their work.

Exceptional Service


Our property has been managed by IUM Strata for years now and our strata managers have always been approachable and honest. They always get the job done. Would recommend IUM Strata.

Happy with our Strata Manager


Recently purchased an investment property that is managed by independent unit management. IUM are organised and our strata manager is easy to contact and always responds to messages and emails.

Professional Service


The service provided by IUM is nothing short of professional. Great service from beginning to end. Any problems that I have with my home are dealt with in a timely fashion. Recommended.

Great Strata Managers


We have found ium to be very professional and any problems we report to our manager are all dealt with promptly and a qualified tradesperson is sent to any necessary repairs where needed.

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Questions & Answers



I need help. I have the worst possible Strata Manager in IUM and extremely non responsive. Could someone please help? Whom should i go for legal advice? or how do i reach out to Jeff

1 answer

Thank you for your inquiry! So we can assist you further could you please email Daniel via strata@ium.com.au


Rich JEW f WARWICK Fasked

(MD) jeffy ! How in the earth you still do not know the proper address of SP 10555 and still do not know my proper name, but using the puppet Unit 20 secretary sending to me "Rich Jew visiting sinagogue ..., cockroach, ... & mental hospital" pictures ?
Do you still using "BLOCK" on my name and still "blocking" many other owners as well, as the employEE of more than 8000, jeffy ?
Page 12. Best wishes for the future !
"Rich Jew" from WARWICK FARM

2 answers

Hello Jew
My dealings with IUM have been great. Have you tried speaking with Jeff? He is a brilliant guy who is very responsive. I've known him for over 7 years.

jeffy of course is a "BRILLIANT" jeffy ! jeffy is well known as the responsive "ENHANCER" !
Did you see the slogan of ium.com.au: ENHANCE PROTECT MANAGE
Is that right ? Read BETWEEN the lines Freesan !

Get an answer from our members and IUM Strata (Independent Unit Management) representatives

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