Mr. Philip Pappas has been outstanding in all his dealings with us. He is easy to communicate with, and is knowledgeable, quick and efficient in sorting out any issues put to him. We are very fortunate to have him as our Strata Manager at IUM.
Would also like to add that Ms. Deanne Carey, has been extremely helpful also. They're a great team!
timely and professional service
We have provided services to IUM for many years now. Jeff and his team consider the best way forward for his clients before proceeding to instruct us, Bellmont, as consulting engineers on the requirements for each particular strata complex that we may be working on. They provide clear direction in a timely manner - which allows us to provide the best possible engineering service and the client the best possible advice.
Service with IUM has been great since we had a new Strata Manager Philip Pappas. He is very easy to deal with, responsive and knows his stuff. I wasn't happy with IUM before him and was looking to change Strata Companies before he came on board to manage our SP. Our annual AGM's are very well organised and run. Also I have to mention since the beginning Deanne Cary has been a fantastic support person and has always been very helpful.
5 Stars for IUM
Jeff Sutton and the team at Independent Unit Management work tirelessly to provide excellent service. I've worked with many of their clients over the years and I can depend on IUM for providing clear instructions, great record keeping, attention to detail and absolute professionalism. They definitely stand out from the crowd.
Reliable, Helpful and Efficient
Aleksija Petrovic is definitely in a league of her own when it comes to dealing with owners' concerns and issues, and is always up-to-date with the latest strata legislations. Aleksija is quick to respond to emails and calls, and is very attentive to detail when it comes to complex matters, and knows how to clarify them so it is easily understood by owners. I also commend Aleksija on her ability to answer questions on the spot, and to resolve complicated issues and to explain to owners what action/s will be taken to have concerns met. I therefore highly recommend Aleksija as a Strata Manager.
Deanne, whose role was not of Strata Manager (waiting for new manager to commence), took it upon herself to continually follow up to ensure my ceiling leaks were sorted by the owner upstairs, as the leaks, rust and constant dripping, and dirty water from old pipe was a difficult and stressful period for me as I couldn't take a bath / shower either, and I had to vacate the unit temporarily as a result, understandably over a period of a two months. The ceiling replacement was fast once water leaks etc fixed. Deanne was empathetic, and really showed she cared, and genuinely wanted to assist and resolve the issues. Thank you Deanne
Questions & Answers
(MD) jeffy ! How in the earth you still do not know the proper address of SP 10555 and still do not know my proper name, but using the puppet Unit 20 secretary sending to me "Rich Jew visiting sinagogue ..., cockroach, ... & mental hospital" pictures ?
Do you still using "BLOCK" on my name and still "blocking" many other owners as well, as the employEE of more than 8000, jeffy ?
Page 12. Best wishes for the future !
"Rich Jew" from WARWICK FARM
My dealings with IUM have been great. Have you tried speaking with Jeff? He is a brilliant guy who is very responsive. I've known him for over 7 years.
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