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IUM Strata (Independent Unit Management)
Vanessa T.Sydney, NSW
Terrible communication and unprofessional
We have been with IUM for over 10yrs. The service was never great but it has declined severely over the last few years. They don't follow through with quotes requested by residents, we always ask for 3 quotes so we can make an informed decision on where our money is going and each and every time we must ask several times until this actually happens, when it happens at all.
Our current Strata manager, I won't name and shame, but she is so HOEPLESS. She never responds in a timely manner to any requests we are forever chasing her in order for thi...
1 comment
Terrible
Very bad experience with management especially Roula Kaltsas...I wonder why she is employed there still....I wouldn’t recommend this strata to anybody...and if you deal with them...good luck and all the best.
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4.6(278)JudySydney, NSW
Great service
Professional, friendly staff, all of my maintenance issues have been resolved efficiently and within a timely manner.
Repair contractors are friendly and in contact quickly.
I would recommend IUM for strata management.
Find out how IUM Strata (Independent Unit Management) compares to other Strata & Property Management Services
Know better, choose better.
Marley C.Sydney, NSW
Very friendly staff
Just wanted to express my feedback about how friendly ium staff are. Very knowledgeable and things done quickly. Highly appreciated from everyone involved. I had a complex issue that was solved quite promptly.
Pathetic Organisation - Misuse of Levies
They don't pay for the insurance or for any other works done on the building...money just disappears without any explanation. I hope they rot for all the trouble they have caused...you can spare the fake reviews, your time is coming you lying fraudsters!
1 comment
IUM S.IUM Strata (Independent Unit Management)
Dear "That Guy",
With due respect, if you have a genuine concern please email us at strata@ium.com.au with details of the actual building you're associated with and we will take care of the matter for...
Tobias.CSydney, NSW
Great teamwork.
Thank you ium,
You have helped us out every step of the way.
Very polite and professional.
Our manager has been on top of our concerns and issues with our building.
We highly recommend ium for all your management needs.
Abishay B.Sydney, NSW
Great service from ium
We’ve been dealing with IUM for quite some time now and we highly recommend them. Very professional company that has always been very helpful for us. Great service and highly recommended
Excellent Business
Have great customer service they are always wanting the best for their clients no matter what and are always willing to go beyond what is expected. I would definitely recommend to anyone!
IUM is my 'Goto'
Always quick to to resolve any issues or repairs in a professional and helpful manner
Contractors are friendly, polite and the finish is top notch!
We highly recommend IUM if you are looking for a reliable team for any building maintenance needs
Find out how IUM Strata (Independent Unit Management) compares to other Strata & Property Management Services
Know better, choose better.
Mel
- 3 reviews
Top notch customer service
I have lived in many strata properties and I’m so super impressed by IUM. Thank you for your professionalism and outstanding customer service. I highly recommend IUM to all my friends & family
Matt N
- 2 reviews
Excellent service.
Excellent service and a pleasure to deal with. Very professional and polite workers who all provided great communication. Would not hesitate to recommend to anyone who needs building maintenance work completed.
Clay.Sydney, NSW
Outstanding
We have had the most pleasant experience with IUM,
We had a tough time with our previous management outfit.
Thanks again to you all for your effort that you have already put in and your continued support.
Excellent professional service
The team at IUM always go above and beyond for their clients, and are extremely easy to work and liase with.
Exceptional service and a professional attitude at all times.
Highly recommended!
LouiseSydney, NSW
Excellent work absolutely amazing work
These guys are amazing. Handle everything without fuss, get the job done I'm a busy person and they understood that and fit in with me! I am thrilled with the whole process! Was incredibly happy with my service, very satisfied with how I was treated too. Thank you guys!
Rachelle C
- 2 reviews
Fantastic experience with outstanding customer service
We can not fault the team at IUM since we contracted them to oversee our strata needs. They go above and beyond everytime in a timely manner and always manage to get things done right the first time. Using high quality trades for any repairs has been a stand out for us too.
Highly recommend the services of IUM to anyone looking for strata management.
Thanks again team!
Find out how IUM Strata (Independent Unit Management) compares to other Strata & Property Management Services
Know better, choose better.
Glen M.Sydney, NSW
Thank you
We would like to thank the staff at IUM for their continuing support and efforts involved in looking after us.
We have had a few bad experiences in the past and we are lucky to finally have found a trustworthy management team.
Chris M.Sydney, NSW
Professional and reliable
We highly recommend the team at IUM for all your management needs,
The team at IUM has been professional and reliable and continue to impress us.
Their contractors have been wonderful to deal with.
Emily H.Sydney, NSW
Fabulous service
IUM Strata has been an absolute delight to deal with. IUM strata is very efficient, responsive, professional and approachable to deal with.
Highly recommend IUM Strata to anyone wanting astounding service.
MerrynSydney, NSW
Excellent Business
Such a great Business, they are willing to go beyond to help their customers to provide the best service! They ensure that their customers are first to provide great trust and service. Would 100% recommend them
JarrodSydney, NSW
Excellent Service
We've been managed by the same company for the last 12 years and we've finally managed to get out of the contract with them. Appointing IUM has been the best thing that's happened to us, not only did they assist in a smooth transition and assist us with legal requirements with respect to moving, but they actually do a damn good job at Strata Management. We've met with the directors and senior management and they were all welcoming, the Strata Manager is doing a great job 3 months into managing our scheme. Highly recommended.
Questions & Answers
privetasked
Does anyone feel or think that a royal commission is needed for the strata management industry and all associated with it?
There are many managing agents and others associated that are doing the wrong thing
Thank you
1 answer
Well, look at what the royal commission achieved with the banks, nothing. In-fact it tightened up lending and make it harder for home owners. What the Strata Industry needs is more consequences for wrongdoing and more power for Fair Trading to administer it. The managers we had before IUM took over were terrible, we tried to take them on with the help of the team at IUM but it was too complicated and too costly. Glad we made the change to IUM, they know their stuff and we've not had any issues with them.
Consumerasked
I need help. I have the worst possible Strata Manager in IUM and extremely non responsive. Could someone please help? Whom should i go for legal advice? or how do i reach out to Jeff
1 answer
Thank you for your inquiry! So we can assist you further could you please email Daniel via strata@ium.com.au
Rich JEW f WARWICK Fasked
(MD) jeffy ! How in the earth you still do not know the proper address of SP 10555 and still do not know my proper name, but using the puppet Unit 20 secretary sending to me "Rich Jew visiting sinagogue ..., cockroach, ... & mental hospital" pictures ?
Do you still using "BLOCK" on my name and still "blocking" many other owners as well, as the employEE of more than 8000, jeffy ?
Page 12. Best wishes for the future !
"Rich Jew" from WARWICK FARM
2 answers
Hello Jew
My dealings with IUM have been great. Have you tried speaking with Jeff? He is a brilliant guy who is very responsive. I've known him for over 7 years.
jeffy of course is a "BRILLIANT" jeffy ! jeffy is well known as the responsive "ENHANCER" !
Did you see the slogan of ium.com.au: ENHANCE PROTECT MANAGE
Is that right ? Read BETWEEN the lines Freesan !
Details
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IUM S.IUM Strata (Independent Unit Management)
Dear Vanessa T,
Read morery healthy balance sheet and an active strata committee that we work closely with. At the annual general meeting last Monday, the owners including yourself were provided with an opportunity to change the dedicated strata manager and the owners decided to retain the current manager.As you're aware, IUM has been managing this complex for over 17 years, though-out this period we have maintained a healthy relationship with the owners, The owners corporation has a ve...