My dealings with Abbey have been very excellent. All my queries have been dealt with in a very efficient, friendly and timely manner. Thank you so much
Abbey’s great service.
Abbey provided great service and promptly solved my issue. Keep up the great work Abbey.
Simone Strickland was a great help to us - she is a champion !!!
My godmother was very upset about her body corp payment that had gone missing and spoke to the property manager. They did not reach an agreeable outcome. This was forwarded to Simone. She very concisely and professionally dealt with the situation in a friendly manner, gave us options and put my elderly godmothers mind at ease. Thank you so much Simone.
New Building Manager
Rodrigo Lourenço has recently taken over as the Manager of our apartment complex. Over the past 4 years he has been our best. His attention to detail, regular updates and positive attitude has been a pleasure to work with.
VBCS and particularly [Name Removed] have once again proved their incompetence. Our building is literally rotting around us and works planned years ago have still not been done. We have leaks, breaking cement, the facade of the building is literally falling off in large chunks, the railings are rusted, the window frames rotting, we have both cockroach and rat infestations, and due to the windows the cockroaches can stroll right in. We have electrical hazards, one of which led to a fire, and still, after years, [Name Removed] does nothing and... Read moreVBCS continually raises our rates. No work gets done. We pay VBCS thousands and thousands of dollars per year, about double what other companies charge, and they do nothing. Absolutely nothing. We have tens of thousands of dollars in an account to be used to fix things, and [Name Removed] cannot get one thing done.
Great service with a smile!
Alexander and Linus from the Victorian Body Corporate Service have recently taken over the management of our property of 9 apartments and we couldn't be happier. The service currently being provided to us has been 'amazing' and our list of things to do at our block is suddenly much smaller which makes me very very happy :) Thanks guys!!
This morning, Mr Wade Todd at Victroia Body Corporate Services provided an OC update, he is very friendly and kind, clearly provided the infomation i was looking for. The best OC staff ever!
Great Assistance - The Park Apartments
I would just like to say a big thank you to Simone Lucas who was able to assist me with my OC fees. I accidentally paid both OC 1 and OC 3 fees into the OC 3 fees and received an overdue notice for my OC 1 fees. Simone was able to see that I had paid them in full and transferred the credit into the correct account. Thank you so much for your assistance and help. Tracey
Simone Lucas was very helpful with my query, happy with service received.
Simone Lucas was super helpful with my query, very happy with service received.
Service from VBCS
Had veryprompt answer to our request for hard copy of levies as we had missed the email from Simone Lucas, senior operations specialist. Dont let her leave VBCS !
Great recent experience
Had a few issues with communication before but recently it has all been resolved speedily by Simone. Much appreciate.
Excellent service, problem resolved very quickly, excellent communication Simone Lucas
Congratulations for a massive turn around.
From a sustained level of deep frustration necessitating consideration of alternative OC managers only a few months ago, to a level of service I cannot fault.
Rodrigo is responsive, wise in his dealings with people and issues, caring of the matters that are raised and the information and guidance that is sought. The senior mangers with whom he consults and Maddison in support enable confident and timely assistance whilst the team now having a focussed understanding of low density buildings eliminates the frustration of recieving irrelevant, no-sense advice.
Congratulations to all levels of management for a massive turn around. The only thing I ask for now, is for continuity.
Received a overdue levy notice from Simone - genuinely overlooked paying it. Simeone was very courteous and not pushy which goes a long way in situations like this, where I was kicking myself for forgetting. An absolute asset to the company! Don't let her leave.
Questions & Answers
How do we change the Manager of our OC? We have been with VBCS since incorporation. Would prefer to stay with VBCS but the current Manager has never been on site and is therefore difficult to work with.
Good afternoon. To allow us to reach out could you please provide us with your contact details via our feedback form here www.smartercommunities.com.au/contact/feedback/. Please include the reference number #PQ-21 incase your profile name does not match the name on the form.
Of course it doesn’t match. It’s a general question and surely doesn’t require my personal details
Hi. We would like to help you with your enquiry. To do so we would need to know the property that is currently under management. This will allow us to look into management options going forward. We are happy to talk to you about your concerns. If you would like to discuss your options please contact us via our feedback form www.smartercommunities.com.au/contact/feedback/
Seriously? There must be a process to follow! You don’t need to know the property concerned. Do I contact the General Manager?
Okay. Will contact Richard Eastwood
Hi. Richard no longer works for VBCS. We would be happy to have his replacement contact you to discuss your complaints. We would like to help you, however we need to be able to contact you to provide assistance.
Why is our OC not permitted to have our AGM at an agreed location rather than by a teleconference?
We are thinking seriously to terminate our present Body Corporate Manager. Please advise what's the procedure according to the latest Owners Corporation Act 2021? We do have a Committee formed as our apartment only has 14 units.
Terminating your Manager is covered under the Owners Corporation Act 2006 Part 6 Section 119 allows an OC to appoint a manager and revoke an appointment. As the form of resolution is not specified, it is an ordinary resolution pursuant to section 92. If the appointment of a manager is terminated the manager is required to return the records and funds to the Secretary of the Owners Corporation within 28 days of termination - Section 127.
As is an ordinary resolution the power may be delegated to the committee. If in delegating powers to the committee, which is done when the committee is appointed at the AGM, the power to appoint or terminate a manager has not been delegated, the Committee does not have the power in which case the power may only be exercised at a general meeting of members. This requires consideration of the delegations made when the committee was appointed. It may have been recorded in the minutes of the meeting or alternatively a separate Instrument of Delegation may have been executed. These need to be reviewed.
If no delegations were made to the committee, pursuant to section 11(5) of the OC Act, the committee has all of the powers which may be exercised by a resolution other than those reserved for a general meeting (the section 82 fetter). Thus it could appoint the manger. If the minutes appoint a committee do not record any delegation then section 11(5) operates.
If the OC has passed an ordinary resolution at a general meeting requiring the appointment of termination of a manager may only be determined at a general meeting, the Committee does not have that power (section 82). If that resolution was passed previously it continues until revoked. This is contrasted with the delegation to the committee which is active only for that committee and expires when a new committee is elected. It can of course be refreshed, and usually is, when the committee is appointed.
Get an answer from our members and Victoria Body Corporate Services representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.