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Victoria Body Corporate Services

Victoria Body Corporate Services

3.5 from 283 reviews

Reviews

(157)
(25)
(2)
(7)
(92)
  • Incentivised Review Yes (0%) · No (100%)

Stitch

Stitch

  • 2 reviews

Terrible organisation

published
1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

Thank you for reaching out to us. We are very upset to hear you feel this way and we would like an opportunity to talk with you about the concerns you have raised.
We have sent you a private message and hope to hear from you soon.
Best regards,
VBCS


Going Above and Beyond

published

I just wanted to take a moment to say thank you to Prashant Pawa at VBCS for what I feel is going above and beyond in helping clear away some normal red-tape on getting approvals in order to be most helpful. Its much appreciated Prashant, keep up the excellent work! All the best Laurence

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services
JTLHRJF

JTLHRJFGreater Melbourne (Metropolitan), VIC

reassuring advice and help

published

Thank you to Rawand our current OC manager, Your assistance with all the owners corp issues at our property is very much appreciated. You have provided valuable advice and useful information to help us make decisions about things needing attention at our property.

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

Hi,
Thank you for taking the time to share your experiences. It's great to hear Rawand is meeting your expectations and I will be sure to share your kind review with him.
Thank you again,
Richard Eastwood, General Manager

Excellent manager

published

Rawand has been a fantastic manager. He is diligent, hardworking and responds promptly to emails. It has been a pleasure working with him and I look forward to continue to have him as our manager.

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

Hi Bronwen,
Thank you for taking the time to share your experiences. It's great to hear Rawand is meeting your expectations and I will be sure to share your kind review with him.
Thank you again,
Richard Eastwood, General Manager


Great Service

published

Our latest manager Aife has been doing a great job since she started. I have had an on going issue with repairs, Aife dealt with the issue promptly and efficiently. Aife has been a great addition to the vbcs team.

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

LeMac

LeMacGreater Melbourne (Inner), VIC

  • 2 reviews

They don't do anything

published

The community managers and their manger haven't answered their phone this year and it's December (messages go to voice mail, they don't ring back), they rarely answered e-mails (although read receipted ) and have not raised OC requested levies from 2 years ago. As far as we are concerned they don't do anything for their fees.

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

Thank you for reaching out to us. We are very upset to hear you feel this way and we would like an opportunity to talk with you about the concerns you have raised.
We have sent you a private message and hope to hear from you soon.
Best regards
VBCS


Tamara P

Tamara PGreater Melbourne (Inner), VIC

Josephine Terranova - A true professional!

published

Josie took over the Management of our block in Toorak some 18 months ago when we were feeling a little disillusioned with her predecessor and we now couldn't be happier with her professionalism and level of service. Josie is always very prompt in replying to all our enquires and is always ready and able to offer valuable assistance and advice. It is an absolute delight having Josie as our BC Manager with her friendly disposition and can-do attitude. Josie is a valuable asset to VBCS

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

Best manager we have had!

published

Josie has always been professional and prompt with every situation regarding the property. She is very knowledgeable in all aspects of property management. If she is unsure of the answer she will always get back to me ASAP with the right information.

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services
Dianne N.

Dianne N.

  • 2 reviews

A rare and precious gem!!

published
1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

OC manager

published

The OC manager for the property at 17 Park Street Hawthorn has done a great job in helping to manage the property.
All issues relating to the management of the property have been done professionally and I as the chairperson is able to communicate and have access to the property manager.
Well done

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

Excellent Manager

published

We are very fortunate to have Josephine Terranova. She is very reliable and gets work done very quickly. We at 34 Kensington Road give her 100per cent. She is also very capable when it comes to our general meetings. With advice and her knowledge.

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

Professional & Knowledgeable

published

We recently carried out an inspection of the books and records at VBCS for a strata report that we were preparing for our client, who is a prospective purchaser in one of the properties that VBCS manage.
The OC Manager Kat Lhotsky, was incredibly helpful and knowledgeable about the property and the books and records were very organised and easy to view!
On top of all of that we were able to make our appointment the same week as our request, which allowed for us to have our report ready for our client promptly.
A huge thanks to Kat and all the team at VBCS!

Jane Giacobbe - Strata Reports Victoria

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

Cindy-Lea Evans

Cindy-Lea EvansGreater Melbourne (Outer), VIC

Review for our direct manager Prashant Pawar

published

Since Prashant has taken over as our manager we have not been disappointed.
He has and continues to go above and beyond.
He is a lovely person whom we trust.
Cheers Cindy Evans

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

Ten years with VBCS

published

Generally high satisfaction with VBCS for now 10 years.
Whilst too many changes to OC Managers over the period, the VBCS internal recording systems have enabled relatively smooth transitions when these changes have occurred.

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services
Emma

EmmaGreater Melbourne (Outer), VIC

Very impressed with new property manager

published

Prashant recently took over managing our property in in the outer south east of Melbourne, and I was so impressed with the way he handled the first issue for us, that it prompted me to write this review.
I found the way Prashant handled the situation to be very timely and prompt, very responsive, and at all times polite and courteous. Overall, he was very professional. I hope he keeps managing our property!

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

Hi Emma,
Thank your very kind review. I'll be sure to pass this on to Prashant. This will make his day!
Best regards,
Richard Eastwood, General Manager

Terrible management, too many managers, hopeless services

published

These people have had over 7 managers for out apartments in the last 12 months. The most recent one is a 22 year old from Ireland who only knows how to read the body corporate rules. Also the services they provide have always been high cost and low quality, they clearly have not been assessing, auditing and keeping a sophisticated book of service providers. But they know how to bill you and to control meetings.

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

Elwood resident

Elwood residentGreater Melbourne (Inner), VIC

Great customer service

published

I emailed Hasitha from VBCS with two issues on a Sunday night and received a really quick response on the Monday morning. The issues were very promptly addressed. This was great customer service! Thanks again Hasitha!

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

Hi Elwood,
Thanks so much for your feedback! Hasitha will be thrilled to receive this review. I'll be sure to pass this on to him.
Richard Eastwood, General Manager


Roy

RoyGreater Melbourne (Metropolitan), VIC

Worst manager!!!!!!!!

published

This manager is unprofessional, rude, over priced, lazy, arrogant, loves playing games, nothing gets done, and doesnt follow up.
Worst body corporate I have ever dealt with including his manager.
WARNING WARNING WARNING to go elsewhere.

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

Thank you for reaching out to us. We are very upset to hear you feel this way and we would like an opportunity to talk with you about the concerns you have raised.
We have sent you a private message and hope to hear from you soon.
Best regards,
VBCS


EXCELLENT Response email.

published

Excellent. As a maintenance person i emailed invoice. Unaware the manager had changed, Rosin immediately replied passing my email to the new manager and supplying their details
Great communication
Thankyou

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

Hi Geoff,
Thank your kind review. I'll be sure to pass this on to Rosin.
Best regards,
Richard Eastwood, General Manager


Unhappy  O C Chairperson

Unhappy O C ChairpersonGreater Melbourne (Metropolitan), VIC

Dissapointed So many managers in 12 months

published

How can a Manager from Queensland Know or care what he is authorising E.G.[Name Removed]
when authorising a crucial and costly decision in Melbourne
This has been a costly exercise for our O C
Not happy with Managers who turn up at A G M and then are no longer with company to answer queries
on their report of Minutes

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

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