Victoria Body Corporate Services

I just wanted to take a moment to say thank you to Prashant Pawa at VBCS for what I feel is going above and beyond in helping clear away some normal red-tape on getting approvals in order to be most helpful. Its much appreciated Prashant, keep up the excellent work! All the best Laurence

Thank you to Rawand our current OC manager, Your assistance with all the owners corp issues at our property is very much appreciated. You have provided valuable advice and useful information to help us make decisions about things needing attention at our property.

Rawand has been a fantastic manager. He is diligent, hardworking and responds promptly to emails. It has been a pleasure working with him and I look forward to continue to have him as our manager.

Our latest manager Aife has been doing a great job since she started. I have had an on going issue with repairs, Aife dealt with the issue promptly and efficiently. Aife has been a great addition to the vbcs team.

The community managers and their manger haven't answered their phone this year and it's December (messages go to voice mail, they don't ring back), they rarely answered e-mails (although read receipted ) and have not raised OC requested levies from 2 years ago. As far as we are concerned they don't do anything for their fees.

Josie took over the Management of our block in Toorak some 18 months ago when we were feeling a little disillusioned with her predecessor and we now couldn't be happier with her professionalism and level of service. Josie is always very prompt in replying to all our enquires and is always ready and able to offer valuable assistance and advice. It is an absolute delight having Josie as our BC Manager with her friendly disposition and can-do attitude. Josie is a valuable asset to VBCS

Josie has always been professional and prompt with every situation regarding the property. She is very knowledgeable in all aspects of property management. If she is unsure of the answer she will always get back to me ASAP with the right information.

The OC manager for the property at 17 Park Street Hawthorn has done a great job in helping to manage the property.
All issues relating to the management of the property have been done professionally and I as the chairperson is able to communicate and have access to the property manager.
Well done

We are very fortunate to have Josephine Terranova. She is very reliable and gets work done very quickly. We at 34 Kensington Road give her 100per cent. She is also very capable when it comes to our general meetings. With advice and her knowledge.

We recently carried out an inspection of the books and records at VBCS for a strata report that we were preparing for our client, who is a prospective purchaser in one of the properties that VBCS manage.
The OC Manager Kat Lhotsky, was incredibly helpful and knowledgeable about the property and the books and records were very organised and easy to view!
On top of all of that we were able to make our appointment the same week as our request, which allowed for us to have our report ready for our client promptly.
A huge thanks to Kat and all the team at VBCS!

Jane Giacobbe - Strata Reports Victoria

Since Prashant has taken over as our manager we have not been disappointed.
He has and continues to go above and beyond.
He is a lovely person whom we trust.
Cheers Cindy Evans

Generally high satisfaction with VBCS for now 10 years.
Whilst too many changes to OC Managers over the period, the VBCS internal recording systems have enabled relatively smooth transitions when these changes have occurred.

Prashant recently took over managing our property in in the outer south east of Melbourne, and I was so impressed with the way he handled the first issue for us, that it prompted me to write this review.
I found the way Prashant handled the situation to be very timely and prompt, very responsive, and at all times polite and courteous. Overall, he was very professional. I hope he keeps managing our property!

These people have had over 7 managers for out apartments in the last 12 months. The most recent one is a 22 year old from Ireland who only knows how to read the body corporate rules. Also the services they provide have always been high cost and low quality, they clearly have not been assessing, auditing and keeping a sophisticated book of service providers. But they know how to bill you and to control meetings.

I emailed Hasitha from VBCS with two issues on a Sunday night and received a really quick response on the Monday morning. The issues were very promptly addressed. This was great customer service! Thanks again Hasitha!

This manager is unprofessional, rude, over priced, lazy, arrogant, loves playing games, nothing gets done, and doesnt follow up.
Worst body corporate I have ever dealt with including his manager.
WARNING WARNING WARNING to go elsewhere.

Excellent. As a maintenance person i emailed invoice. Unaware the manager had changed, Rosin immediately replied passing my email to the new manager and supplying their details
Great communication
Thankyou

How can a Manager from Queensland Know or care what he is authorising E.G.[Name Removed]
when authorising a crucial and costly decision in Melbourne
This has been a costly exercise for our O C
Not happy with Managers who turn up at A G M and then are no longer with company to answer queries
on their report of Minutes