Victoria Body Corporate Services

I emailed Simone Stickland regarding our late fee payments, these were paid at our local post office and sometimes there's a delay. Simone was prompt in responding and was very understanding and out of good will she removed the late payment fee. Thank you Simone for your professionalism and compassion. Show reply

Simone Strickland was very accommodating to my needs was thoughtful and understanding Simone is a great asset to your company Graeme Goodwin Committee for apartment blick Show reply

Simone Stickland was excellent in understanding and managing my situation. I am currently on maternity leave making monthly instalment payments. Requesting assistance from VBCS Simone was able to assist with my payment plan to ensure no additional fees would build up. She demonstrated excellent communication and understanding and thank Simone. Show reply

A small group of newly constructed townhouses was under VBCS management for a minimum period set in the contracts of sale. Our experience with VBCS was negative, and over the last couple of years the primary services we received were levy collection, AGMs, and tax return lodgement. In the first year of engagement, we experienced a substantial… Read more

difference in insurance prices when VBCS brokers were involved compared to procuring policies ourselves (taking into account all insurance-related charges). The cost of insurance with the same or better terms dropped by approximately 50% when insurance management was requested to be handled directly by the owners. Despite this, VBCS continued to charge ‘policy renewal’ fees, even where their involvement appeared limited to processing a single annual invoice.

In our experience AGMs were irregular and sometimes delayed for up to 6 months with the explanation that staffing capacity constraints caused the delays.

In our dealings with VBCS, the organisation seems to be lacking set service standards in terms of communication with their end customers. After a request (especially when the request is not trivial), we had to wait for any response (including a simple acknowledgement of the email and indication of the response ETA) for weeks. Unfortunately, requests to update often were treated similarly.

At times, reminders about certain responsibilities under the Victorian Owners Corporations Act prompted some response; however, some issues remained unresolved even after escalation.

Over the period of engagement, we observed instances where actions taken by VBCS were inconsistent with decisions made and documented in AGMs, which in some cases resulted in unnecessary charges to the owners.

We observed issues with the documentation management. For example, VBCS engages a subcontractor for tax purposes, which in our case was also responsible for registering the entity. However, VBCS was unable to provide copies of registration documents and recommended that owners reissue these by lodging requests with the ABR, ATO, etc.

Another example was the inability (as at the time of writing, despite the matter being ongoing for over two months) to provide invoices for the services provided by the subcontractor or explain the charges by this subcontractor over the period of engagement.

Overall, unless there is a strong reason to engage a professional management organisation like VBCS, for small owner corporations (such as a small group of townhouses) self-management can save a considerable percentage of total costs, put owners in control and reduce the required scope of activities (e.g., lodgement of the tax return may not be required depending on the circumstances). Based on our experience with VBCS, we did not find that any essential services would be lost by moving to self-management.

VBCS have been sending levy notices (OC1/OC2) for 14 months to an incorrect address; the case was referred to Russell Chambers Lawyers for debt collection; who issued me with a court notification via post. I raised a VCAT case indicating that I have not received any levy notices for 14 months, A VCAT meeting with VBCS and myself declared that VBCS… Read more

was in bleach of "Owners Corporation Act 2006" for unfair and dishonest conduct and stated that VBCS conduct and actions was illegal and a credit to be issued for all fee notices (Interest, Letters of demand, legal fees, etc...)

Stay away. Unresponsive, they never respond to emergency repairs and questions, but very pushy with paying them, although you pay all the costs of repairing common property Abusive, can't care less about doing anything at all

Great experience dealing with Simone. They are very understanding, responsive, and professional. I really appreciate their help in resolving my recent issue quickly and kindly. Highly recommend!

I have been impressed with VBCS (Victoria Body Corporate Services). As a resident of one of the properties they manage and a member of the owners' committee, I can recommend VBCS on several grounds. After a terrible experience with another body corporate management company, we switched to VBCS. Our senior community & business development manager,… Read more ·  1

Hasitha Ranasinghe, worked with us and on our behalf to rectify the many issues that were carried over from the previous company. He is proactive, his communication is clear and professional, and he is assertive when it matters, advocating on behalf of the OC. We are very happy with VBCS, and I recommend them.

Sharmaine Martirez was very helpful with my purchase of an additional fob. The process was easy & VBCS even dropped the fob into my office. Thank you Sharmaine & the team @ VBCS. Regards, Dean @ Woodards Bentleigh Show reply

I had a great experience dealing with VCBS. As someone who hasn't dealt with owner's corporations, it was daunting at first, but I found them to be helpful and understanding. Simone Stickland was especially helpful in assisting me with an issue I was having. Show reply

I emailed VBCS the afternoon of even date. I received a most courteous reply from Simone the same day. My enquiry and request had been attended to most efficiently. Show reply

Simone Strickland was very professional, prompt and for your understanding in responding to my recent correspondence. Thank you Simone for making the process of explaining the oversight of my late payment. Show reply

After completely forgetting to pay my quarterly owners corporate invoice, I paid it as soon as I received the arrears notice and sent an apology email. Simone Strickland was superb re her response and it made my day! Thank you Simone Show reply

Kenneth E. Pumares is continually following up on a major issue with VicRoads who are being very slowing attending to the issue. I am very grateful for his assistance and perseverance with this issue. It took over a year for VicRoads to attend and resolve the issue last time and even then it has become a problem again within a year. Show reply

Having inadvertently failed to pay my body corporate levy (01 October 2025) I requested removal of the late payment fee. Simone Stickland (and Carley Trewin, Manager for our villa complex) have shown a great deal of compassion and professionalism, recognising my forgetfulness (definitely NOT lack of funds!) regarding my late payment of body corporate fees. Show reply

I am pleased to commend Daphne McEachern for her performance as Community Manager for 28 Park Rd. Middle Park. Unfortunately, there is not an OC Commitee for his property and, while noting this, I have to record that I am not able to stand for Committee. In recent weeks Daphne has communicated with all owners, most recently in regard to an… Read more ·  1

involvement with the neighbouring property, 26 Park Rd. I am very appreciative of Daphne's communication and OC management which I believe is, by far, to be of the highest standard I have experienced with VBCS in the past 25 + years. Geoffrey Bowd Unit 8 28 Park Road

I recently had a dealing with Brooke from VBCS and found her to be knowledgeable and efficient with her responses. We required a Notice of Advice for a strata property and the Notice was received in a short space of time which was greatly appreciated. Brooke is friendly and approachable on the telephone/email and delivered an excellent level of service. Show reply

Very happy with VBCS. If you have an active and engaged Owners Corporation committee that work with (rather than against) the VBCS manager you will get great service. Our manager, Kaitlin, is always on the ball, responsive and proactive. The key is to have an active committee who actually care about their investment. Also, build a positive relationship with the VBCS manager. They want to help you. Show reply

Not doing work, aggressive to residents, dirty run down properties, lots of scary tactics and bullying. COMPLAIN TO MP! – VSBC is example how much we need regulation in Australia of strata - as bad as it can be. For what you pay (1 of most expensive in the world) - you will fix common property regularly, very dirty and unkept buildings, will need to clean yourself, they are not doing work almost always, blocking residents from meetings, using scary tactics and… Read more

bullying often - that's how they keep the power.

Need to be stopped, really, please, email to your MP if problems. At this stage VSBC are sadistic and no shame how they are abusing residents

Here - can see by style - most are self-reviews by VSBC, they are paying to silence negative and give false positive reviews

Worst in Victoria with lies, not doing jobs and taking owners to courts at highest rate. Communism - they disrespect owners rights and taking over properties and doing what they want. Ombudsman said highest amount of complaints. They are associated with lawyers taking owners to courts all the time and silencing them. Look at social media… Read more

groups of residents in areas - that's true how terrible they are, their lawyers can't remove from FB like they can form other platforms and their fake positive "same style" reviews are not for numbers.

Their properties mismanaged worse than public housings. They manage mostly old, ran down buildings as old owners can't get rid of them - they built their business on scary tactics and lawyers.

Once you got them - impossible to get rid of them

I have dealt with quite a few managers at VBCS over many years managing our property During this time we have had quite a few managers not up to the job and not following up with our requests. Today we are very happy with the service . Daphne Mceachern has been very helpful , professional and gets the job done with the upmost professional… Read more ·  2

attitude . She does what she says and fixed an issue today that we had which had lingered on for a few years . Thank you so much Daphne

As the owner, I do appreciate the quick and professional explanation about my questions. it gave me a feeling they are quite professional, friendly and reliable. Show reply

Just a shout out for Operations Support Officer Brooke Flavell. We requested a document needed at short notice, expecting it to take several days; Brooke replied and sent the requested item within 15 minutes. We were delighted - she is efficient, professional, and friendly in her communication. Thank you Brooke! Show reply

Linus Goldstone has been an exceptional support to our Owners Corp this year. In addition to being very responsive, he is assisting us with a difficult lot owner situation. His professionalism, attention to detail and caring attitude really makes a difference. We greatly appreciate it. Show reply