Victoria Body Corporate Services

Avinash Trilochun is our new Community Manager and he's been nothing short of amazing since he took over from his predecessor. Avinash has been extremely helpful and actions all requests almost immediately. 5 stars from me. So thankful for his support, especially in these unsettling times.

Since Alice Ferre took over as our manager, she has been absolutely brilliant: proactive and very responsive. But before this we had many months of effectively no support, due to a succession of incredibly short-term managers, a very long leave of the last manager and then only patchwork support from other obviously overworked managers who tried to pick up the pieces. I hope we will get a reduction in our fees to reflect this and that Alice will be our long term manager and can help us get back on track with the many urgent and serious problems with the property. Thank you Alice for your great work.

In recent years we have had good, high quality service provided by Victoria Body Corporate Services. Ever since Rawand Kaka has been appointed as our Owners Corporation Manager, we have had good response to our issues and been able to get work undertaken on our common property areas in an effective and timely manner.

Chung Siang Choo is our current property manager and has been very pro-active in assisting and resolving a long standing matter regarding our intercom. A friendly phone manner, a positive approach and receptive to issues when they are raised. I have been very thankful for his input, and for his timely responses to calls and emails. He has been a pleasure to deal with, and I hope he will continue to assist us going forward.

Jake has been our manager and is very helpful with any issues in our building and has always been easy to contact. I’d happily stay with Vic Body Corp if Jake is the manager of our property.

Chung Siang Choo has been our Body Corporate Manager for quite some years now. Professional & welcoming - with him the process is easy & efficient. Either answers our questions or comes back to us in a timely manner. And he enjoys our hospitality at our Annual General Meeting! Would recommend as a Body Corporate Manager & good bloke!

Wayne has successfully taken over from another excellent Manager -Jake, & replies promptly, understands the issues & attends to matters fully. Unfortunately the owners are useless here in our small block of 4 & are unfit in making decisions. The Act needs to change to allow Managers to give advice & recommendations as my Owners ignore every bit of advice.
For VBCS - I would like to see less turnover in Managers for consistency.

Our Body Corp Manager Rawand has been amazing. Ever since we changed to Vic Body Corp, He has always been consistent, gives professional service and is always prompt with follow ups. Its a great feeling to finally have a property manager that makes you feel like you not just a number.

Hail damage happened two months ago and no action has yet been taken, some appartments are at the stage of been unliveable with ceilings and lighting now very dangerous, one month I thought it was poor now it’s well beyond my comprehension!

Jake is excellent at getting back with my calls and explains my queries well. He is pleasant and easy to talk to. He has only been with VBCS as our manager for a short while, however I am happy with him and hopes he keeps on as our manager.

Mr Prashant Pawar our Community Manager is always available to give advice and takes suitable action
when needed,correct services for whatever the job may be.He is prompt regarding enquiries and well versed in his knowledge and idiosyncracies of the building structure and the occupants.He is also prompt regarding queries and processes, and takes the time to explain situations, often hiring local trades people.

April Pokino, our Community Manager, has a professional, helpful and cheerful approach to what appears to be a demanding and frustrating job. April has embraced her role and being our fourth Community Manager in as many years has developed a good relationship even though she must have confronted much angst from property owners in her portfolio due to many changes in Managers. We would like to think April will remain our Community Manager in the future.

Since having April as our BC contact person and manager at VBCS I am totally satisfied with the service. April goes out of her way to follow up queries and help us with any problems or clarifications on BC issues. Exceptional service.

Alice has.only recently taken over the management of this property but in that short time has demonstrated a wealth of knowledge and a very strong aptitude to managing/settling problems as they arise in a most professional manner
David Rew

I own a 2 bedder in a block of 12, Body Corp managed by residents. Quarterly $300. $20K in reserve. I own a one bedder a suburb down, block of 12, pay $370 a quarter, constant "special levies" as much as $400 dollars each, reserve in deficit of thousands. Why can't VBCS count? Why don't they give value for money? Why is my residence nice but my rental is a squalid crap hole? Why do they pay exorbitant wages to their owners? Do not use this company and be very careful about others in the industry as they are crooked, steal money, and don't so what they claim to do.

I find Aife quick to assist and respond Property Manager . Met her on site , 26 Tennyson st Elwood, as she was keen to see and know what issues she was dealing with .
She is doing an excellent job in
obtaining quotes etc , and following matters up , so required works can be carried out.
Tad Committee Member .

Attentive, efficient and quick service - much improved, Prashant's manner is pleasant and calming.
Thanks Prashant ! I hope VBCS make sure they are resourcing their business appropriately so you will stay.

Although I’m not entirely impressed at VBCS and the high staff turnover and frequent change of managers Just as they get to understand the property, Prashant has been working tirelessly to deal with the backlog - above and beyond.