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Ernst Body Corporate Management

Ernst Body Corporate Management

4.3 from 133 reviews

Reviews

Review distribution

5 star
95
4 star
21
3 star
0
2 star
2
1 star
15

thanks for help

published

Thanks for Brenda's help to let me know how to pay the bill and complete my 1st experience . We are couples from China and just landed Australia for 5 months. We were lucky because we always get the great help by Australians, such as Brenda Will.

1 comment
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Hi Helen,
Thank you for taking the time to write a positive review. We are so happy that Brenda has been helpful while you transition to Australia. We hope you enjoy your time here.
Thank you again,
Richard Eastwood, General Manager

The reviewer stated that an incentive was offered for this review


Hilma M.

Hilma M.South East Queensland, QLD

Exceptional

published

Natalie Bell from accounts is this. Her commitment to service is beyond reproach. Efficient, knowledgeable, great problem solver and goes to whatever length she can to ensure the situation is resolved or explains how the system works. Her customer service skills exceed far and beyond what is required. Always returns my calls in a timely fashion. A true asset to any organisation.

2 comments
Ernst Body Corporate Management
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Hilma M.
Hilma M.

Thank you Richard for your comment. Customers recognition is different to an employer which is more important when it comes to staff. That is where the reward and benefit truely is held.

Tim

TimSouth East Queensland, QLD

Natalie Bell accounts

published

Having just taken on the Body corp Treasurers position at La Porte Do'r at Surfers Paradise I've had to query some of the accounts, my dealings with Natalie Bell have been extremely helpful and she returns my calls promptly, pleasure to work with.

1 comment
Ernst Body Corporate Management
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Hi Tim,
Thank you for taking the time to share your experiences. It's great to hear we are meeting your expectations and I will be sure to share your review with Natalie and the team.
Thank you again,
Richard Eastwood, General Manager

EnclavePropertyGroup

EnclavePropertyGroupSouth East Queensland, QLD

Always Prompt & Professional

published

Our business deals with Brenda Will for our needs and she always provides prompt and professional service to us. She is always helpful and is a pleasure to deal with. I would recommend Brenda to anyone.

1 comment
Ernst Body Corporate Management
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Grace B.

Grace B.South East Queensland, QLD

Great customer service

published

I am very happy with service that Ernst Body Corporate provide, in particular Brenda Will. I have called Brenda a few times to help me with queries and have asked her to assist me with a issue. Every time she has listened and explained the situation very clearly and has been extremely helpful and friendly.

1 comment
Ernst Body Corporate Management
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Tony G

Tony GGreater Melbourne (Metropolitan), VIC

Great customer service - Thank you

published
1 comment
Ernst Body Corporate Management
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Friendly and willing to listen

published

I am very happy with Ernst Body Corporate, in particular Jade. They are always willing to listen to my queries and provide prompt responses. I would recommend them to anyone looking to engage their services.

1 comment
Ernst Body Corporate Management
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Nicki

NickiSydney, NSW

Getting the job done!

published

I work closely with Michelle (client finance Manager) and Darran (Community Manager) . We have an awesome working relationship and anytime (there are many) I contact Michelle, the response is immediate and professional. My job on the board is so much easier and clearer with the support that I receive from my Ernst team.

1 comment
Ernst Body Corporate Management
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James

JamesSouth East Queensland, QLD

  • 2 reviews
  • 4 likes

Consistent quality service

published

Whenever I need assistance with accounts Natalie is always there to help in a timely, professional manner. Natalie has provided me with a consistent quality service over many years, and is always a pleasure to deal with.

1 comment
Ernst Body Corporate Management
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Professional and friendly

published

Really happy with Ernst Body Corporate. Lisa and Gary are always prompt and professional. They maintain friendly and collaborative relationship with building/property manager (us) and make everyone's job easy and stress free. Highly recommend.

1 comment
Ernst Body Corporate Management
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Jade is exceptional!

published

Jade responded quickly with all of my email requests and is polite and friendly to deal with on the phone. Makes my job as a Property Manager easier and stress free. Thanks Jade. Highly recommend.

1 comment
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Julie Smith

Julie SmithSouth East Queensland, QLD

Exceptional service

published

Every time I have called to change details of an owner or I have needed information Brenda Will, has always been very helpful, friendly and given exceptional service, this service has always been met with a happy and cheerful disposition, nothing seems to be to hard or difficult and always ask's if there is anything else she can help me with. Thank you Brenda for your ongoing help and support.

1 comment
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Hi Julie,
Thank you so much for your wonderful feedback. Brenda will be thrilled to receive this review! I'll be sure to pass this on to her.
Best regards,
Richard Eastwood, General Manager


Kevin Y.

Kevin Y.South East Queensland, QLD

Awesome services

published

Brenda was professional. Prompt response can always be expected and often with efficient solutions and suggestions.

In this case it was about our newly bought apartment. We needed her help to register the information in the system. The case was taken care of in 2 days.

Our thanks to Brenda and the team.

Thank you!

1 comment
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Hi Kevin,
Thank you for taking the time to share your thoughts. It's fantastic to hear Brenda has been providing you with great service. This feedback has been passed on and is very much appreciated.
Richard Eastwood, General Manager


Atria

AtriaSouth East Queensland, QLD

Natalie Bell - Trusted Proffesional Service

published

Thank you Natalie for your prompt and reliable assistance. I have experienced nothing but outstanding service from the accounts payable office at ERNST and have high confidence that the support is strengthened by an outstanding community management team. BM

1 comment
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Hi Atria,
Thank you so much for your wonderful feedback. Natalie will be thrilled to receive this review! I'll be sure to pass this on to her.
Best regards,
Richard Eastwood, General Manager

Natalie Bell Accounts Payable

published

The accounts payable system works very well. Sending through an invoice as an attachment to an email is very easy, as is the approval process, also be email. Bills are paid promptly, to my knowledge, as it is rare for me to receive a query from a contractor or supplier as to when a payment will be received. It's very much a set and forget process that works very smoothly so Natalie is obviously working efficiently behind the scenes, which as an on site manager I appreciate very much.

1 comment
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Robyn

RobynSouth East Queensland, QLD

Five Stars For Ryan Reeves

published

Thank you Ryan Reeves, you have definitely earned a five star rating for your prompt, professional, reliable, courteous and friendly service in regard to our recent traumatic water damage claim.

1 comment
Ernst Body Corporate Management
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Tyson Pratt and EBCM

published

Tyson and Marilyn are knowledgable, prompt and reliable.
Tyson Pratts knowledge of the Body Corporate requirements/law is excellent and he is always very proactive on issues, looking for solutions.
He provides accurate and productive information when requested and always responds to phone calls promptly.

1 comment
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Hi Witty,
Thank you for taking the time to share your comments. It's great to hear Tyson and Marilyn have been meeting your expectations. I will be sure to pass on your positive feedback to them.
Thank you again!
Richard Eastwood, General Manager


Short Punch Greatorix

Short Punch GreatorixSouth East Queensland, QLD

Michelle Harrison gives great service

published

We have worked with Michelle Harrison in relation to a specific Complex. Michelle Harrison's quick responses to our requests really makes the job easy. Her friendly, approachable manner is so refreshing. Michelle goes that extra mile to get the desired result. We could not be happier.

1 comment
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Hi,
Thank you so much for your wonderful feedback. Michelle will be thrilled to receive this review! I'll be sure to pass this on to her.
Best regards,
Richard Eastwood, General Manager


Lindy

LindySouth East Queensland, QLD

Great Service

published

Great service, fast, prompt and reliable.
Tyson Pratt has great knowledge on all items related to building Body Corps.
He provides accurate and productive information when requested and always responds to phone calls when requested.

1 comment
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Greg Marsh

Greg MarshSouth East Queensland, QLD

Tyson Pratt & Ernst : sent in by Greg Marsh

published

As an owner of several Management Rights over the past 12 years I have been involved with several different Strata companies and managers. Now as An owner in the Gold Tower and being on the Body Corporate I have meet Tyson on many occasions and have always found him to be friendly and have great knowledge and understanding of strata industry. It's a pleasure to have him as our manager.

1 comment
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Hi Greg,
Thanks so much for your feedback. Tyson will be thrilled to receive this review. We appreciate you taking the time to let us know. I'll be sure to pass this on to him.
Best regards,
Richard Eastwood, General Manager


Page 1 of 7

Questions & Answers

Peter

Peterasked

Dear EBCM,
When was the decision taken, and who made the decision to cancel the Ridges Peregian Springs CTS 39713 Annual General Meeting scheduled for 10 am on Friday 21 April 2017? How, when and to whom was this cancellation notified?
Thanks,
Peter Hocking
22 April 2017
Lot 11032 Pavilion Drive, Peregian Springs, QLD, 4573
peterandcathie@gmail.com

1 answer
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Dear Peter,

Please be advised that your elected representative on the PBC for your scheme was advised through SSKB (as your Body Corporate Manager) of the cancellation. This advice was sent through by EBCM on instruction from the PBC committee and under advice from their lawyer. The PBC has only 12 lots, with your scheme representing 1 lot and having a nominated representative (being your chairperson) at PBC level.

We are therefore unable to comment as to why the information was not distributed to lot owners within your scheme (as EBCM are not the appointed Body Corporate Managers).
Best Regards, Kim Fenton, Regional Manager - EBCM.


Get an answer from our members and Ernst Body Corporate Management representatives

Details

CategoryStrata & Property Management

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