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Ernst Body Corporate Management

Ernst Body Corporate Management

4.4 from 151 reviews

Reviews

Review distribution

5 star
110
4 star
24
3 star
0
2 star
2
1 star
15

Lorenzo G.

Lorenzo G.South East Queensland, QLD

Great service and product delivery.

published

Natalie BELL has been extremely helpful and has provided reliable service in relation to the accounts management for Anchordown Complex. I would have no hesitation in recommending her to others. Lorenzo - Chairperson.


Kerry G

Kerry GGold Coast

Stephanie Fischer - Efficiency Personified

published

I have worked with Stephanie for most of 2019 in my role as a Building Manager of the Oracle Broadbeach, I talk or email with her invariably every second day and I find her to be extremely efficient, knowledgeable and always so willing to help.
Stephanie's experience and understanding of Body Corp Legislation is excellent and enables her to quickly respond to most questions I have. Anything she is unsure of Stephanie researches and answers without delay.
Stephanie is a great asset to the EBCM team and pleasure to work with.

1 comment
Ernst Body Corporate Management
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Narelle

NarelleSouth East Queensland, QLD

Thank you Michelle Harrison..

published

Michelle Harrison is so engaging delivering information and answering questions on the lot owners level and nothing is a bother. So appreciative of her professionalism . A true asset under the Ernst Banner. Michelle Harrison - I would like to personally thank you for your assistance and knowledge to date in answering my questions. Your professional manner is to be commended.

1 comment
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The reviewer stated that an incentive was offered for this review

Louise H

Louise HSouth East Queensland, QLD

  • 5 reviews

Excellent Service

published

Ryan Reeves has amazing customer service, politeness and professionalism. Ryan was courteous, followed up and kept in touch. Ryan acted on our enquiry straight away. We are more than happy with his service.

1 comment
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Rajesh Shetty

Rajesh ShettySouth East Queensland, QLD

  • Verified customer

Very Efficient

published

Tyson and his team has always been very efficient and professional in all my dealings with him.
He has always communicated and responded to all my queries within a reasonable time frame.

1 comment
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Reception

ReceptionSouth East Queensland, QLD

  • 2 reviews

Fantastic Service

published

As a new Manager I have found Ernst Body Corp nothing but professional in my dealings so far. Tyson Pratt has been a fabulous help to me from the beginning and is always very helpful and patient in answering all of my many many questions and queries. I couldnt ask for a more supportive group all round. Thank you Ernst..

1 comment
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Hi,
Thanks so much for your feedback! It's great to hear Tyson is providing great service to you.
He will be thrilled to receive this review. I'll be sure to pass this on to him.
Richard Eastwood, General Manager


Bella

BellaSouth East Queensland, QLD

Great Service

published

Lisa Scott and her assistant Emily attend to all our wants and needs, the past 12 months have been nerve wrecking dealing with the site managers audits ,Lisa has assisted in so many ways and has been extremely helpful.
We thank her for her assistance in all ways.

1 comment
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Scott

Scott

  • 3 reviews

Professional Service

published

In my recent dealings with Tyson Pratt and the team at Ernst Body Corporate Management their responsiveness has been exceptional and their service is professional. Our questions have been been thoughtfully considered and appropriately answered. I look forward to engaging with Tyson and the team again in the future.

1 comment
Ernst Body Corporate Management
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Raie

RaieSouth East Queensland, QLD

Help when needed

published

I want to thank Tyson Pratt for his help in securing an extra car park for a month. Our son is sick and needed more time to find his own accommodation. Thanks heaps it has helped a lot

1 comment
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Gail Lyle

Gail Lyle

  • 2 reviews

Always Helpful

published

Have been working with Ernst Body Corporate Management for a number of years and have always found Darran and Stephanie to be the most helpful and respectful managers, in particular, when dealing with all the varied personalities that come with body corporate committees. Also having involvement with two other body corporate management companies, Ernst is the clear winner for us.

1 comment
Ernst Body Corporate Management
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Hi Gail,
Thanks so much for your feedback! It's great to hear Darran and Stephanie are providing you with great service.
They will both be very pleased to receive this review. I'll be sure to pass this on to them.
Richard Eastwood, General Manager


BAB

BABSouth East Queensland, QLD

Saved our Xmas

published

We had a stressful time when we didnt receive our notice nor our first reminder. Once I rang Natasha she acted quickly and saved our Xmas. Pleasant, Polite and understanding.

1 comment
Ernst Body Corporate Management
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Hi Bab,
Thank you for your positive review. I'll be sure to pass your kind comments on to Natasha.
Richard Eastwood, General Manager


Great experience

published

I had a stressful situation arise where I didn't receive my notice as I have only just bought my unit and Brenda Will was so helpful. She took the stress out of the process and was extremely accommodating. I couldn't be more happy with her customer service.

1 comment
Ernst Body Corporate Management
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Hi Maxine,
It's great to hear Brenda could help you at that time and has been able to assist in getting you settled.
Thank you again,
Richard Eastwood - General Manager.


Jeanette

JeanetteSouth East Queensland, QLD

Bridget Christie

published

Extremely pleasant to deal with and efficient with her work. She knew exactly what I needed and was very quick to deliver and did more than was necessary. Great asset to the Ernst Body Corporate team.

1 comment
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Perfect

published

I know Natalie more than five years, as l know she always work hard to try fix the invoice issue fast. She very familiar with account job and very kind and patient to the people.

1 comment
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The reviewer stated that an incentive was offered for this review

Committee Member

Committee MemberSouth East Queensland, QLD

Extremely happy with Lyn

published

During my time as a committee member, I have been extremely pleased with our Body Corporate contact Lyn.

Always helpful and appears to have a very good understanding of the rules, plus, is always cheerful and a
pleasure to talk to. Would recommend Lyn to anyone.

1 comment
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Kerry

Kerry

  • 2 reviews

Great service

published

I would recommend Ernest Body Corporate Management as all the staff are very friendly, and Rikki is always available to answer your questions you have regarding your complex. I find Rikki & Ros very approachable and has a very friendly nature and they always reply promptly to our emails and are very helpful with any questions we may have and can handle any owners questions which is a big plus for our committee

1 comment
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Narelle

NarelleGold Coast

  • 2 reviews

Takes the pressure off of all the legalities

published

I would not have been confident enough to take on being the treasurer of our committee without the reassurance of knowing that Rikki was so switched on and up to date with the complicated procedures and laws governing body corporates. In addition to knowing so much, nothing is too much trouble for her. She is always available and eager to help and has the best interests of the committee in mind with everything she takes on. Every time I have contacted Ernst, the receptionist, the accounts team and the assistants have always been informed, helpful and cheery and Rikki will take whatever time I need to answer my questions. I would recommend Ernst as your body corporate partner.

1 comment
Ernst Body Corporate Management
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Great service

published

Friendly staff. Always respond back .
Able to resolve issues quickly .The body corporate accounts are sent out on time to all lot owners . Always willing to find the best trade persons for jobs around the apartment block. Also obtaining a number quotes for large jobs when needed on time.

1 comment
Ernst Body Corporate Management
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Hi Robert,
Thanks so much for your feedback! The team will be thrilled to receive this review. I'll be sure to pass this on to them.
Richard Eastwood, General Manager


Outstanding turn around

published

As an agent I am forever ordering BC Disclosures. You generally get a high expense, slow turn around and rude service. Natasha was incredibly efficient, provided high service with lightning fast turn around.

Looking forward to ordering the next one!

1 comment
Ernst Body Corporate Management
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Hi Josh,
Thank you for taking the time to write such an amazing review! We look forward to working with you again in the future. I'll be sure to pass your kind words on to Natasha.
Thanks again,
Richard Eastwood, General Manager


Great service

published

Susan Parish at EBCM has recently taken over the management of our body corporate. I have found her a pleasure to deal with and has been prompt and efficient with our dealings with her. She has brought many things to our attention that required addressing and it is pleasing to know that we can be confident that our body corporate is being ran so efficiently. Thank you Susan.

1 comment
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Thank you for taking the time to share your experiences. It's great to hear Susan is meeting your expectations and I will be sure to share your review with her.
Thank you again,
Richard Eastwood, General Manager


Page 1 of 8

Questions & Answers

Peter

Peterasked

Dear EBCM,
When was the decision taken, and who made the decision to cancel the Ridges Peregian Springs CTS 39713 Annual General Meeting scheduled for 10 am on Friday 21 April 2017? How, when and to whom was this cancellation notified?
Thanks,
Peter Hocking
22 April 2017
Lot 11032 Pavilion Drive, Peregian Springs, QLD, 4573
peterandcathie@gmail.com

1 answer
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Dear Peter,

Please be advised that your elected representative on the PBC for your scheme was advised through SSKB (as your Body Corporate Manager) of the cancellation. This advice was sent through by EBCM on instruction from the PBC committee and under advice from their lawyer. The PBC has only 12 lots, with your scheme representing 1 lot and having a nominated representative (being your chairperson) at PBC level.

We are therefore unable to comment as to why the information was not distributed to lot owners within your scheme (as EBCM are not the appointed Body Corporate Managers).
Best Regards, Kim Fenton, Regional Manager - EBCM.


Get an answer from our members and Ernst Body Corporate Management representatives

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