Ernst Body Corporate Management

I have been involved with other BC and this one is definitely the worst of them. It takes up to three attempted contacts for them to reply or call back. I am still waiting on one request I made 6 months ago. I have had to contact them about several issues in the past. Plants growing out of the building facade. dirty stairwells, dirty pathways… Read more

that were partially cleaned, large ficus trees growing in the courtyard near service pipes etc I recently requested a waiver of arrears notice fees, which by the way are above the usual amount for BC, and I was directed to do this on line. After submitting the form online, I heard nothing for a week or more, so I called 3 times, once I was cut off, to see if they had received the on line request. No, they could not find the online request. Later they found the online form I submitted but unfortunately they declined the request.

My daughter recently signed a contract to purchase a unit. There were a number of critical items she listed as Special Conditions in the contract related to owner improvements—building approvals, certifications and insurance—that required further information and clarification. As we approached generous deadline dates it became apparent that the… Read more ·  1

usual processes were not close to resolving the issues and we were facing a cancellation of the contract.

In desperation we contacted staff member Stephanie who was listed as the Body Corporate Manager contact on the contract.

To say that the way Stephanie managed our issues was outstanding is an understatement.

Stephanie’s communication style immediately indicated she was approachable and willing to assist as much as possible, followed up by clear and specific information that gave us an excellent understanding of what needed to be done. Stephanie’s actions over the next few business days to guide the problems to a successful resolution in a timely manner demonstrated high levels of initiative and lateral thinking. Her communication with us remained calm and focussed on a positive outcome for all.

We are very extremely grateful for her assistance and rate her competency and customer service skills as superior.

Thank you Stephanie.

I had a very good experience, Jay was very helpful Show reply

Contacted our Body Corporate for a maintenance issue in our building and was lucky enough to speak with Katie Naish. Super helpful, friendly and happy to assist. Thank you Katie. Show reply

AVOID ERNST. especially Gold coast office. Put a motion in agm and get another company that wont rip you OFF !!

My experience with Ernst has been extremely disappointing. Despite proactively applying for a fee waiver due to change in personal circumstances, I received no response for over three months, allowing fees to balloon. Their communication is poor, citing emails I never received with no proof of email provided (concerning record keeping). Their… Read more

policy is a Catch-22: they require you to pay your account in full before they will even consider waiving the fees that make up that balance, which defeats the entire purpose of asking for help. They show a complete lack of flexibility or customer care. I cannot recommend them. I have escalated the issue to BCCM after receiving no resolution from the link provided below.

No replies – Have been involved with other BC but have to say none are as bad as this. Wait for reply and only receive some at all. Receiving acknowledgments of email would be great and surprised a company this large didn’t have a automatic acknowledgment procedure.

I recently had reason to enquire about the services provided by Ernst Body Corporate Management and was impressed by the response received from the team, especially Jay who was very helpful and prompt with his responses. His friendly attention has me recommending Ernst to the Body Corporate panels managing my various investments. Thanks again Jay. Show reply

Just want to say how fantastic Maree Johnson is from Ernst Body Corporate Management. I sent my levies to the wrong bpay address. I contacted Maree telling her of my predicament, and she was so understanding. Allowed me a 2 week extension without any late fees to retrieve the money from the bank and deposit into the correct account. Totally my fault, and she could have said as much, and charged the interest for being late. Thanks again Maree Show reply

Thank you to Georgina McGuirty who went out of her way to sort out a body corporate issue following my recent move into Emerald Lagoon. I am so very grateful for the assistance provided and the outcome. Show reply

A big thank you to Briana Ciampoli for her awesome assistance in sorting my Levy issue out and updating my account. It was a pleasure dealing with Briana who was very polite, explained the situation and quickly resolved the issue I had. Thanks again Briana, I really appreciate your assistance and your professionalism. Show reply

Had to make a call to my Body Corporate today regarding various issues. Spoke to Katie Naish who is always very helpful. Thank you again Katie for your assistance! Show reply

Katie Naish is greatly helpful to solve the issue that we had for a few months. After receiving my email, she took only one business day to dig out the history data and found out the facts. She is honest and very frankly committed that the levy notice via post gone missing is not Owner's fault since the request to update the levy notice… Read more ·  1

distribution has been managed by EBCM for nearly 6 months. Upon my request, Katie agreed to waive the arrears notice fee and overdue interest fee which was wrongly issued into the levy. I am looking forward to those refunded credits upcoming in the next levy notice to offset my future payment. Katie, it would have been much better customer experience if we could have you on board earlier! Well done!

Katie Naish was very helpful sorting out my Body cororate bill. I am a senior and can get easily confused. Katie clarified the invoice in a simple form. As it turned out I am in credit. Thanks Katie for your professional assistance. Anthony Schumacher for Chrisbenadrian Pty Ltd, Show reply

Katie Naish is an outstanding Operations Officer; her service has been impeccable, and I could not rate her highly enough. We will most likely headhunt her for a role at our firm. Excellent work, Katie. Show reply

Katie Naish has been incredibly helpful with a situation I needed support with. Katie explained my options and broke down the process for me swiftly and promptly. Thank you again Katie! Show reply

Tracey O’Shea was patient and helpful and resolved my query over the phone the same day and quickly followed up with written communication confirming the resolution. Show reply

I am very thankful to Katie Naish for helping me with a levy issue that was urgent and needed to be attended to. The whole process was simple and I was pleasantly surprised at the response time being so quick and getting the issue resolved. Thanks Katie. Show reply

Very good service!! I would like to extend my sincere gratitude to Katie Naish for her timely response to my inquiry. She provided detailed information and a clear process for handling the matter, ensuring smooth completion of the entire process. Her professionalism and support were greatly appreciated—thank you! Show reply

I recently experienced prompt and efficient service from Katie Naish, the Operations Support Officer at Ernst. She made the process of what I needed hassle-free. I appreciated her quick response. I wish her the best of luck in her career. Show reply

Katie Naish, professional, kind and diligent with my enquiry response. Amazing Show reply

Katie Naish provided prompt and courteous assistance when requested - definitely appreciated!! Show reply

Katie Naish provides excellent prompt service - could not be happier with her help. Show reply

Katie Nash replied promptly and professionally to my query today. Very refreshing! Show reply

Found Katie Nash in her reply emails very helpful. My questions answered promptly and put me at ease. Her customer service 5 star!! Show reply

Katie Nash was very helpful in promptly and accurately answering my questions Show reply

Katie was very professional and quick on answering my query. Thank you so much... Tony R. Show reply