Immediate responseI would like to say how impressed I was with Katie Nash on the phone just now. She knew my business without being prompted and sent me my requested information immediately. I was SO impressed and it was very helpful for me to have the information straight away. Show reply
Very helpfulQuick response and very helpful. Great speaking with Katie Nash Show reply
Very happy clientI sent an email requesting some information and Katie Naish very kindly returned my email very promptly with the information needed Show reply
Excellent serviceI'm so happy, appreciate and Thankful for the type of service I've got it from Katie Naish, she was so patient, kind and polite with me in all the information I was needed ❤️ thanks so much, it's really excellent service Show reply
Quick response with v good news!I easily submitted my application online for our body corporate committee to consider and it was actioned so quickly, with Lisa Pasterfield at Earnst Body Corporate Management very promptly sending me the great news of the outcome :-) Show reply
Excellent customer serviceI was provided prompt service for my request and even further support was provided with a statement I can use for my tax from Katie Naish, it is refreshing to receive such great service thank you Show reply
Outstanding, prompt and professional serviceKatie Naish was of great help today. She provided friendly and professional support with my query. Thank you Katie. Well done! Show reply
That was great service that I received todaythank you Katie Naish for your excellent and prompt service today, much appreciated , regards Alan Blandford Show reply
Disappointing Would never recommendI’ve been trying to get in contact with Tania D I’ve left messages with her secretary but unfortunately she’s too busy to call back or email me all I want was some answers to questions I have
But when it comes to paying my body corporate fees it’s a different story
Unfortunately by doing this review I might have a chance to get my phone call back
Disappointing service, unhelpful staffUnfortunately, I have been trying to resolve a matter of conflicting body corporate levy statements with ECBM for months, to no avail. Most emails go entirely unanswered and require multiple follow-ups. Very occasionally I will get an unhelpful response that does not resolve the query. There seems to be no interest in resolving the matter or in offering a decent level of customer service. I see a lot of positive reviews here about an employee named [Name Removed]. Unfortunately, [Name Removed] is not on our account, and I can not say the same for [Name Removed] or [Name Removed]. [Name Removed] in particular is unprofessional and aggressive.
Prompt response by Katie NashI recently asked Katie Nash for some financial details with regard to Levies on my Unit at the Boathouse ,Port of Airlie. Katie replied Promptly with requested information which was very helpful and appreciated. Show reply
Great service and prompt responseI contacted Katie yesterday, the service she provided was excellent. Show reply
Many Thanks KatieI spoke with Katie recently with a few queries; all were solved without a hassle in minutes, information was at her fingertips, and "on-the-spot" assistance, most impressive, followed by a confirmation email; most understanding, well done; many thanks. All good.
John Learmonth Show reply
A Outstanding Experience with Katie NaishI recently had the pleasure of engaging with Katie Naish's service, and I'm thrilled to share my positive experience. Katie's professionalism and prompt communication stood out. Her expertise and attention to detail made the entire process smooth and enjoyable. I highly recommend Katie Naish. Show reply
Attentive and helpfulHave needed to contact Natasha at Ernst a number of times for certain documents or advise regarding body corporate payments, and each time Natasha has been extremely helpful, understanding and attentive. Response has always been polite and efficient. Show reply
Questions & Answers
Looking to change strata management loc ashfield 2131 8 older lots, no pool or gym
Hi Alexander, What would be the best way we can contact you? Please feel free to email your details to firstname.lastname@example.org and we would be delighted to help you.
Hope to hear from you soon.
I wouldn’t recommend these guys they never get back to you
Thanks to Rikki Slaughter for your very kind assistance regarding gaining approval to undertake renovations. Your timely support is very much appreciated!
Kind regards, M & J Drew
When was the decision taken, and who made the decision to cancel the Ridges Peregian Springs CTS 39713 Annual General Meeting scheduled for 10 am on Friday 21 April 2017? How, when and to whom was this cancellation notified?
22 April 2017
Lot 11032 Pavilion Drive, Peregian Springs, QLD, 4573
Dear Peter, Please be advised that your elected representative on the PBC for your scheme was advised through SSKB (as your Body Corporate Manager) of the cancellation. This advice was sent through by... Read moreEBCM on instruction from the PBC committee and under advice from their lawyer. The PBC has only 12 lots, with your scheme representing 1 lot and having a nominated representative (being your chairperson) at PBC level. We are therefore unable to comment as to why the information was not distributed to lot owners within your scheme (as EBCM are not the appointed Body Corporate Managers). Best Regards, Kim Fenton, Regional Manager - EBCM.
Ernst Body Corporate Management (originally a division of Ernst & Young) manages a portfolio of high-rise residential and commercial buildings, villas and small blocks, hotels and resorts.
These strata management specialists can help run the Body Corporate if you have a strata title scheme in your building.
As part of its strata management services, Ernst Body Corporate Management offers: secretarial services, such as preparing meeting agenda, minutes and answering enquiries; financial management services including issuing levy notices and collecting contributions; and administrative duties, such as managing the strata roll and records, as well as organising repairs and maintenance.
Services may also include online advice about energy usage rates and how to save on energy bills, discounts on landlord’s insurance, discounts on contents insurance for strata owners, and savings on a Tax Depreciation Schedule.
Along with strata management services, Ernst Body Corporate Management also provides developer services, facility management and insurance services.
Points of praise
Amazing service from ECBM was the number one point of praise from tenants. Body corporate staff did a fantastic job of communicating clearly with tenants when answering any questions. They also did well with supporting tenants with any issues, which were also resolved promptly.
Staff members were also time efficient, and responded quickly to any time-pressing requests. This provided peace of mind for tenants, who appreciated this respect for the clock.
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