Ernst Body Corporate Management

I have been involved with other BC and this one is definitely the worst of them. It takes up to three attempted contacts for them to reply or call back. I am still waiting on one request I made 6 months ago. I have had to contact them about several issues in the past. Plants growing out of the building facade. dirty stairwells, dirty pathways… Read more

that were partially cleaned, large ficus trees growing in the courtyard near service pipes etc I recently requested a waiver of arrears notice fees, which by the way are above the usual amount for BC, and I was directed to do this on line. After submitting the form online, I heard nothing for a week or more, so I called 3 times, once I was cut off, to see if they had received the on line request. No, they could not find the online request. Later they found the online form I submitted but unfortunately they declined the request.

My daughter recently signed a contract to purchase a unit. There were a number of critical items she listed as Special Conditions in the contract related to owner improvements—building approvals, certifications and insurance—that required further information and clarification. As we approached generous deadline dates it became apparent that the… Read more ·  1

usual processes were not close to resolving the issues and we were facing a cancellation of the contract.

In desperation we contacted staff member Stephanie who was listed as the Body Corporate Manager contact on the contract.

To say that the way Stephanie managed our issues was outstanding is an understatement.

Stephanie’s communication style immediately indicated she was approachable and willing to assist as much as possible, followed up by clear and specific information that gave us an excellent understanding of what needed to be done. Stephanie’s actions over the next few business days to guide the problems to a successful resolution in a timely manner demonstrated high levels of initiative and lateral thinking. Her communication with us remained calm and focussed on a positive outcome for all.

We are very extremely grateful for her assistance and rate her competency and customer service skills as superior.

Thank you Stephanie.

EBCM - Unfortunately deplorable customer service – I am in dispute with EBCM Brisbane over my strata but they have offered deplorable customer service. I have attempted to contact them by email and phone and yesterday asked for a meeting in person. They flick all emails to a solicitor without even asking what they are about. I don't understand how any business can refuse to talk to their end… Read more

customers and consider they are offering a service ? I believe my strata is fully paid but of course difficult to know with this level of service been offered. Ie been uncontactable and unable to speak to them. Unfortunately I can not recommend this group in any way or form. Here is the reply from the solicitor "Again, we request that you please direct your correspondence to our office whilst your matter is in debt recovery. Your correspondence will only get re-directed to our office for responding." No reply of course from EBCM. EBCM could you please urgently contact me and organise an appointment as requested. Thanking you.

Good accountant team that have the right people – I'm particularly impressed by a not senior staff from this body corporate, as I first stared with a new engagement with them. The assistant accountant Bill Croucher assisted me with the initial set up of payment schedule and invoicing instructions. He's explained everything so clearly in his first email, and took me through all the steps I will… Read more ·  1

need to get started. Not a lengthy email, but with everything in it, and easy to read and follow. I didn't even get chance to ask any questions, as I don't need to. I was quite surprised, as quite often when I start with a new bank account, or even a membership, there is often some hiccups at the start, but with Bill, I'm very pleased I had him look after my account for payment. Also the clear communication and always keep with the promised timing is another thing I have to mention. Really happy to have his assistance with the account management, and never runs late. Office closure times are communicated way ahead, and everything is just well organised. Strongly recommend. If he does personal accounting, I wouldn't hesitate to go with them at all, it just make things really neat and easy, especially in a such busy day, one less thing to worry about. Thank you Bill, it's been great to work with you.

Contacted our Body Corporate for a maintenance issue in our building and was lucky enough to speak with Katie Naish. Super helpful, friendly and happy to assist. Thank you Katie. Show reply

Thank you to Georgina McGuirty who went out of her way to sort out a body corporate issue following my recent move into Emerald Lagoon. I am so very grateful for the assistance provided and the outcome. Show reply

A big thank you to Briana Ciampoli for her awesome assistance in sorting my Levy issue out and updating my account. It was a pleasure dealing with Briana who was very polite, explained the situation and quickly resolved the issue I had. Thanks again Briana, I really appreciate your assistance and your professionalism. Show reply

My experience with Ernst has been extremely disappointing. Despite proactively applying for a fee waiver due to change in personal circumstances, I received no response for over three months, allowing fees to balloon. Their communication is poor, citing emails I never received with no proof of email provided (concerning record keeping). Their… Read more

policy is a Catch-22: they require you to pay your account in full before they will even consider waiving the fees that make up that balance, which defeats the entire purpose of asking for help. They show a complete lack of flexibility or customer care. I cannot recommend them. I have escalated the issue to BCCM after receiving no resolution from the link provided below.

No replies – Have been involved with other BC but have to say none are as bad as this. Wait for reply and only receive some at all. Receiving acknowledgments of email would be great and surprised a company this large didn’t have a automatic acknowledgment procedure.

Choose a personal touch – Very dissatisfied with their management of our industrial estate. Overcharging and failure to action items. They only acted on matters raised when threatened with termination.

I recently had reason to enquire about the services provided by Ernst Body Corporate Management and was impressed by the response received from the team, especially Jay who was very helpful and prompt with his responses. His friendly attention has me recommending Ernst to the Body Corporate panels managing my various investments. Thanks again Jay. Show reply

Just want to say how fantastic Maree Johnson is from Ernst Body Corporate Management. I sent my levies to the wrong bpay address. I contacted Maree telling her of my predicament, and she was so understanding. Allowed me a 2 week extension without any late fees to retrieve the money from the bank and deposit into the correct account. Totally my fault, and she could have said as much, and charged the interest for being late. Thanks again Maree Show reply

Had to make a call to my Body Corporate today regarding various issues. Spoke to Katie Naish who is always very helpful. Thank you again Katie for your assistance! Show reply

Katie Naish is greatly helpful to solve the issue that we had for a few months. After receiving my email, she took only one business day to dig out the history data and found out the facts. She is honest and very frankly committed that the levy notice via post gone missing is not Owner's fault since the request to update the levy notice… Read more ·  1

distribution has been managed by EBCM for nearly 6 months. Upon my request, Katie agreed to waive the arrears notice fee and overdue interest fee which was wrongly issued into the levy. I am looking forward to those refunded credits upcoming in the next levy notice to offset my future payment. Katie, it would have been much better customer experience if we could have you on board earlier! Well done!

Katie Naish was very helpful sorting out my Body cororate bill. I am a senior and can get easily confused. Katie clarified the invoice in a simple form. As it turned out I am in credit. Thanks Katie for your professional assistance. Anthony Schumacher for Chrisbenadrian Pty Ltd, Show reply

Katie Naish is an outstanding Operations Officer; her service has been impeccable, and I could not rate her highly enough. We will most likely headhunt her for a role at our firm. Excellent work, Katie. Show reply

Katie Naish has been incredibly helpful with a situation I needed support with. Katie explained my options and broke down the process for me swiftly and promptly. Thank you again Katie! Show reply

Tracey O’Shea was patient and helpful and resolved my query over the phone the same day and quickly followed up with written communication confirming the resolution. Show reply

I am very thankful to Katie Naish for helping me with a levy issue that was urgent and needed to be attended to. The whole process was simple and I was pleasantly surprised at the response time being so quick and getting the issue resolved. Thanks Katie. Show reply

Very good service!! I would like to extend my sincere gratitude to Katie Naish for her timely response to my inquiry. She provided detailed information and a clear process for handling the matter, ensuring smooth completion of the entire process. Her professionalism and support were greatly appreciated—thank you! Show reply

I recently experienced prompt and efficient service from Katie Naish, the Operations Support Officer at Ernst. She made the process of what I needed hassle-free. I appreciated her quick response. I wish her the best of luck in her career. Show reply

I have recently dealt with Tracey O’Shea (levies)- she has been incredibly helpful and within an hour looked into, reviewed and helped to provide a solution to a year long problem Very very appreciative. Show reply

A shout out to Katie Naish who provided 5-star service to my enquiry following a text that my Body Corporate invoice was overdue but has not received a notice of contribution. Katie responded the next day (noting this was Cyclone Alfred day - thats commitment) and provide the invoice. And equally thanks for the tips on how to ensure emails don’t go missing and the calendar reminders around the same time every year! Show reply

Over the last few weeks my correspondence with Katie Naish has been very helpful. Katie has remained professional but kind and I appreciate that being a new home owner. Show reply

Katie Naish has been excellent and professional assisting me when I had used an incorrect biller code reference number to locate the payment and apply to our account correctly Show reply

As someone new to apartment living and levy’s I have what feels like constant questions. Anytime I contact Ernst Management they reply so quickly and I am never made to feel like it was a stupid question. They have so much patience and today I dealt with Katie Naish and she too was very kind and patient. Thankyou! Show reply

Levy Notice – Prompt response from Katie Naish regarding Levies Notices not being received by via email. Thank you Katie for looking into it. Hopefully the issue is resolved. Show reply

Problem solved by Tracey O'Shea – Thank you Tracey O'Shea for your kind and prompt attention to correcting an error I made while paying my Body Corp. fees. Your timely attention was much appreciated. Show reply

Fantastic Service by Katie Naish – Thank you so much Katie - You resolved my issues quickly and in a friendly and professional manner, so greatly appreciated. Show reply