Excellent Customer Service
I contacted Ernst Body Corporate by email and was promptly answered by Stephanie Peters. As a new property owner and new to the Body Corporate policies, I had a few concerns with my fees . Thanks to Stephanie Peters, she was very patient in answering my queries . My concern has been addressed to in an orderly manner. My husband and I are pleased.
More power to you guys!
Ralph and Antonette Tangapa
Efficient & Helpful Service
Mitchell Toft was very helpful with the service and information he provided to assist my clients with the sale of an apartment in a complex that Ernst Body Corporate manages.
Body Corporate Service
Stephanie Peters provided excellent service. Thank you. Your application has been considered by the Committee and we are pleased to advise you that approval has been given for the reinstatement of the relevant discounts and waiver of arrears fees in this instance only. The appropriate adjustments have been applied towards your next Notice of Contributions.
Please let me know if you require further clarification on the above, or assistance with any other Body Corporate matter.
Fast response and great service
We were super impressed with the timely response and quality service provided by Steph and the community support services team. We were very happy customers and recommend them to anyone seeking similar services!
This is a perfect!
This is a perfect! Thank you, Bill for your professional assistance and appreciated for your prompt response on the annual review. All the documents and information you provided are very details.
The reviewer stated that an incentive was offered for this review
This is perfect
It is always a pleasure working with Bill. Easy to approach and helpful. Prepared to provide any assistance and always prompt in his response. I have no hesitation in recommending him to my colleagues.
Great Body Corporate Managers
As building managers for several complexes, Ernst is one the the Body Corporate managers that we work with. They are professional and easy to work with. Importantly, they are responsive to our queries and have good knowledge of Body Corporate matters.
From Darran Smith who is our primary contact, to Bill Croucher and his accounts team, we are very happy with their service.
As a property manager I have found Bill a pleasure to work with, always quick to respond, always friendly and always prepared to offer further help if needed. I would not hesitate to recommend him to my industry colleagues.
A Valued Team Member
Bill has always been professional and respond to all my enquiries in a swift and prompt manner.
He's a pleasure to associate with. Thank you for been in the organisation. Looking forward to a continued positive relationship.
Professional and friendly service from Susan Parish and Bill Croucher
A big thank you to Susan and Bill for your professional assistance in our resident management over last year. I appreciate your prompt response and friendly manner. It has been a lovely experience working with you and I look forward to the years to come.
Kirsty Tufuga - Great service and helpful advice
Thank you to Kirsty Tufuga, who helped me fix an error I'd made.
Kirsty was very patient and kind throughout the whole process.
A very pleasant and helpful experience.
Great service, thank you.
Great helper Bill Croucher
Thank you very much for the help from Bill Croucher. We are glad to reliable, trustworthy, super quick and responsive. I am very happy to work and cooperate with Bill.
The reviewer stated that an incentive was offered for this review
Working with Ernst has been great!
Bill Croucher is very responsive and helpful, very easy to deal with, very professional and always get back to me promptly when I require help on any topic. I would highly recommend using Ernst for your local body corporate.
Thank you Bill Croucher
Thank you to Bill Croucher for quick responses and always provide support and help. As an apartment caretaker, we always have our queries answered smoothly and quickly by Bill. So thank you.
comments on recent dealings with Ernst
Natasha was very helpful, I did not receive a statement for my latest BC account but paid the arrears including the penalty which she promptly refunded. All in good faith.
Super quick and responsive
As a tenanted owner of one of their managed properties, I found Roslyn Williams to be extremely timely and responsive to one of my requests to approve a pet. Thank you.
Thank you Stephanie for your excellent service!!
Needed help in setting up for my new apartment and trouble in receiving my invoices for which I reached out to the office. Stephanie Peters has been amazing in helping me setup everything, her exceptional and timely service is greatly appreciated. Stephanie is very professional, knowledgable and efficient, while helping with all my needs. Appreciate all her help.
Rikki took over as our Body Corporate Manager nearly 2 years ago.. we haven't looked back since. Rikki has been nothing but professional and informative.
I highly recommend Rikki and her team to anyone.
Disclosure Doc required urgently
Needed a Disclosure Document urgently for a sale. Natasha had it turned around in less than an hour. So appreciative of your fast response in getting this to me. Many thanks.
Congratulations Rikki. An award well deserved.
Since commencing our BC management with Ernst, our association with Rikki Slaughter, our community manager, has been very pleasing indeed. She is always efficient, knowledgeable and professional and at the same time friendly and engaging.
Thank you Rikki
Questions & Answers
Thanks to Rikki Slaughter for your very kind assistance regarding gaining approval to undertake renovations. Your timely support is very much appreciated!
Kind regards, M & J Drew
When was the decision taken, and who made the decision to cancel the Ridges Peregian Springs CTS 39713 Annual General Meeting scheduled for 10 am on Friday 21 April 2017? How, when and to whom was this cancellation notified?
22 April 2017
Lot 11032 Pavilion Drive, Peregian Springs, QLD, 4573
Ernst Body Corporate Management
Please be advised that your elected representative on the PBC for your scheme was advised through SSKB (as your Body Corporate Manager) of the cancellation. This advice was sent through by EBCM on instruction from the PBC committee and under advice from their lawyer. The PBC has only 12 lots, with your scheme representing 1 lot and having a nominated representative (being your chairperson) at PBC level.
We are therefore unable to comment as to why the information was not distributed to lot owners within your scheme (as EBCM are not the appointed Body Corporate Managers).
Best Regards, Kim Fenton, Regional Manager - EBCM.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.