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Ernst Body Corporate Management

Ernst Body Corporate Management

4.4 from 166 reviews

Reviews

(123)
(25)
(0)
(2)
(16)


Prompt and Great Service

published

I called to update my email address and to check on my account. Natasha handled this professionally and promptly. She also sent me the link for me to log into

1 comment
Ernst Body Corporate Management
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Hi Harish,
Thanks so much for your feedback! It's great to hear Natasha is providing great service for you. I'll be sure to pass this on to her, this will make her day!
Richard Eastwood, General Manager


Betty

BettySouth East Queensland, QLD

  • Verified customer

Great customer service

published

I have called the office to obtain a certificate from Ernst Body corporate. I had a very limited time to be on the phone and had to go to a meeting soon after.
I had also a deadline to have this certificate provided to my solicitor today. Customer service staff has mentioned that the related staff who can provide this certificate is not in today. I have insisted to put me through another staff who can assist me with my request.
Customer service put me through Bridget Christi who was a great, understanding and very professional staff who went beyond her duty to help me to meet my deadline. what a great customer service
Bridget is an asset to your company.
Regards
Betty

1 comment
Ernst Body Corporate Management
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Stew S.

Stew S.South East Queensland, QLD

Customer Service

published

I run a commercial cleaning business and deal with Ernst Body Corporate regularly. I have a lot of contact with Natalie Bell. I can’t give enough praise to Natalie. She is always professional, helpful and friendly. Thanks for everything you do Natalie!

1 comment
Ernst Body Corporate Management
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Hi Stew,
Thank you for taking the time to share your experiences. It's great to hear Natalie is meeting your expectations and beyond. I will be sure to share your kind review with her.
Thank you again,
Richard Eastwood, General Manager

K. Hoyle

K. HoyleSydney, NSW

Bridget Christie!

published

I made an enquiry about obtaining documentation for our apartment and was lucky enough to call Bridget. She was very professional and prompt with her sending me the links and details I needed. I was very impressed with her ability to deal with my request and action my requirements immediately. Thanks Bridget! I shall be calling you again.

1 comment
Ernst Body Corporate Management
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Valuable Employee

published

Michelle Harrison has been instrumental with her knowledge on the financials and the assistance she provided in explaining the way the financials work. She is an absolute credit to ERNST who should be very honoured to have her

1 comment
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Hi Jason,
Thank you for taking the time to share your experiences. It's great to hear Michelle is meeting your expectations and beyond. I will be sure to share your kind review with her.
Thank you again,
Richard Eastwood, General Manager


Emma

EmmaSouth East Queensland, QLD

Best service ever had!

published

I would like to thank Bridget Christie for her prompt response to my request. She made my day! The same request to other BC service providers would take a couple of business days, it only took Bridget 15 minutes. Amazing service! Thanks again Bridget

1 comment
Ernst Body Corporate Management
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Shirley T

Shirley TAustralian Capital Territory

Excellent service

published

I advised Ernst Body Corporate Management of a duplicate in their mailing/e-mailing system and received a prompt courteous response that it would be corrected. Thank you to Bridget Christie for responding quickly to my query.

1 comment
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Hi Shirley,
Thank you for taking the time to share your experiences. It's great to hear Bridget is meeting your expectations and I will be sure to share your kind review with her.
Thank you again,
Richard Eastwood, General Manager


Sean B.

Sean B.South East Queensland, QLD

5 star professionalism!

published

Brenda Will is an outstanding Community Support Officer. I have been a CBD apartment owner for over a decade and I have found her communication resolving issues to be extremely professional, friendly and courteous. EBCM have made a smart move placing her in this role!

1 comment
Ernst Body Corporate Management
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Hi Sean,
Thank you for taking the time to leave us a positive review. It is great to hear that Brenda has had a positive impact on your community. I will be sure to pass on your kind words.
Thank you again,
Richard Eastwood - General Manager

Very poor service and overpriced

published
4 comments
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Thank you for reaching out to us. We are very upset to hear you feel this way and we would like an opportunity to talk with you about the concerns you have raised.
We have sent you a private message and hope to hear from you soon.
Best regards,
EBCM

Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Hi,
I'm glad to hear the Regional Manager reached out to you today. I hope this clarifies your concerns and the processes. If you need any further clarification please reach out to him directly.
Thank you
EBCM

Brad

BradSouth East Queensland, QLD

I have a great working relationship with Michelle Harrison

published

Michelle Harrison is more than helpful to me for a range of things, the main one being Financial queries, I can't remember a time that anything was too hard for her to assist me with.

1 comment
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Hi Brad,
Thank you for taking the time to leave us a positive review. It is great to hear that Michelle has had a positive impact on your building. I will be sure to pass on your kind words.
Thank you again,
Richard Eastwood - General Manager


Professional and Friendly

published

I have worked closely with Lisa now for a couple of years, as she is appointed to be both the Body Corporate Manager and our Facilities Manager, for a Commercial Business Park - I work closely with her, as I chair the Body Corporate Board. I appreciate the services of Lisa S at Ernst, whom is always focused on trying to provide good service and also value for money. She is friendly and professional to deal with. I have found her to have a strong client focus and always honest in her dealings. It is also good that so many service providers also respect her highly - that is helpful and not surprising to me. Thanks Lisa. Regards, Simon

1 comment
Ernst Body Corporate Management
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Hi Simon,
Thanks so much for your feedback! Lisa will be thrilled to receive this review. I'll be sure to pass this on to her.
Richard Eastwood, General Manager


Great service

published

The best thing I like is the service is prompt. Always a timely response to every question. They are both Knowledgeable and flexible. We are very happy with the service

1 comment
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Hi Richard,
Thanks so much for your feedback! The team will be thrilled to receive this review. I'll be sure to pass this on to them.
Richard Eastwood, General Manager


Alex C.

Alex C.South East Queensland, QLD

Amazing service and attention to detail

published

I have been a treasurer and chairperson for a very large building for 2 years and Ernst have been amazing to deal with. Not once in the 2 years have I had any issues with anyone at Ernst. Angela Hood has been absolutely fantastic and her attention to detail has been amazing, I could not have done the last 2 years without her support. Nothing has even too much effort for her or any Ernst staff member and that have always gone above and beyond. Thank you so much for all your help. I have no hesitation with recommending Angela or Ernst to anyone.

1 comment
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Excellent service provided by Natasha

published

Ernst look after the body corporate for my building and I had to contact them regarding an issue. Natasha looked after me so well, creating a fabulous experience with something that was a little stressful. Thanks so much!

1 comment
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Hi Troy,
Thanks for your very kind review. Natasha will be very happy to receive this. I'll be sure to pass this on to her.
Richard Eastwood, General Manager

Angela Stergou

Angela StergouSouth East Queensland, QLD

Thank you for always being so prompt!

published

I have been dealing with Natasha Woodfield from Ernst Body Corporate since January 2019 as i'm selling a couple of units in a Building that she manages. She is always so prompt with replying to emails and phone calls and delivers information in a timely manner.

1 comment
Ernst Body Corporate Management
Smarter Communities T.Ernst Body Corporate Management

Hi Angela,
Thanks so much for your feedback! It's great to hear Natasha is providing great service to you.
She will be thrilled to receive this review. I'll be sure to pass this on to her.
Richard Eastwood, General Manager

Lorenzo G.

Lorenzo G.South East Queensland, QLD

Great service and product delivery.

published

Natalie BELL has been extremely helpful and has provided reliable service in relation to the accounts management for Anchordown Complex. I would have no hesitation in recommending her to others. Lorenzo - Chairperson.

1 comment
Ernst Body Corporate Management
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Hi Lorenzo
Thank you for taking the time to share your experiences. It's great to hear Natalie is meeting your expectations and I will be sure to share your kind review with her.
Thank you again,
Richard Eastwood, General Manager


Kerry G

Kerry GGold Coast

Stephanie Fischer - Efficiency Personified

published

I have worked with Stephanie for most of 2019 in my role as a Building Manager of the Oracle Broadbeach, I talk or email with her invariably every second day and I find her to be extremely efficient, knowledgeable and always so willing to help.
Stephanie's experience and understanding of Body Corp Legislation is excellent and enables her to quickly respond to most questions I have. Anything she is unsure of Stephanie researches and answers without delay.
Stephanie is a great asset to the EBCM team and pleasure to work with.

1 comment
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Narelle

NarelleSouth East Queensland, QLD

Thank you Michelle Harrison..

published

Michelle Harrison is so engaging delivering information and answering questions on the lot owners level and nothing is a bother. So appreciative of her professionalism . A true asset under the Ernst Banner. Michelle Harrison - I would like to personally thank you for your assistance and knowledge to date in answering my questions. Your professional manner is to be commended.

1 comment
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The reviewer stated that an incentive was offered for this review


Louise H

Louise HSouth East Queensland, QLD

  • 5 reviews

Excellent Service

published

Ryan Reeves has amazing customer service, politeness and professionalism. Ryan was courteous, followed up and kept in touch. Ryan acted on our enquiry straight away. We are more than happy with his service.

1 comment
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Rajesh Shetty

Rajesh ShettySouth East Queensland, QLD

  • Verified customer

Very Efficient

published

Tyson and his team has always been very efficient and professional in all my dealings with him.
He has always communicated and responded to all my queries within a reasonable time frame.

1 comment
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Page 1 of 9

Questions & Answers

Peter

Peterasked

Dear EBCM,
When was the decision taken, and who made the decision to cancel the Ridges Peregian Springs CTS 39713 Annual General Meeting scheduled for 10 am on Friday 21 April 2017? How, when and to whom was this cancellation notified?
Thanks,
Peter Hocking
22 April 2017
Lot 11032 Pavilion Drive, Peregian Springs, QLD, 4573
peterandcathie@gmail.com

1 answer
Ernst Body Corporate Management
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Dear Peter,

Please be advised that your elected representative on the PBC for your scheme was advised through SSKB (as your Body Corporate Manager) of the cancellation. This advice was sent through by EBCM on instruction from the PBC committee and under advice from their lawyer. The PBC has only 12 lots, with your scheme representing 1 lot and having a nominated representative (being your chairperson) at PBC level.

We are therefore unable to comment as to why the information was not distributed to lot owners within your scheme (as EBCM are not the appointed Body Corporate Managers).
Best Regards, Kim Fenton, Regional Manager - EBCM.


Get an answer from our members and Ernst Body Corporate Management representatives

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