Strata Title Management Group (STM)

Tim Miller who is knowledgeable, attentive, responsive, professional and showing a high level of customer service to deal with his customer. It has been a pleasure dealing with Tim and we hope he can remains in STM as a Strata Manager for a long term. Happy to recommend him to anyone.

Amanda has taken over the reigns of our large complex whilst the manager is off on leave. Had many dealings with Amanda whilst only new, I found her to be very compident and extremely attentive to our queries and spot on with the answers. She maybe relatively new but very polite, bright and did a great job. Your on a winner here STM

I have contacted STM on four occasions over two months to have a payment made to a tradesman who did work involving damage to my unit from common property. I had a similar issues last year having to contact multiple times about an issue as STM didn't follow up themselves. Before that I had had resistance to replacing a broken air-conditioner when the by-laws are explicit that this can be done. I am now requesting that my Owners Corp remove them as the Strata Title managers.

Tim Miller our new Strata Manager at STM has been a breath of fresh air after a prolonged and difficult time with STM. He is knowledgable, attentive, responsive, proactive and keeps abreast of all matters keeping the executive committee informed and showing a level of customer service we pay for and expect but have not experienced in the past. It has been a pleasure dealing with Tim and we hope he remains our Strata Manager for a long time. Happy to recommend him to anyone.

Tully McGann our new Strata Manager looking after our property at the moment has done a good job so far. I am saying "so far" because, he is new to STM and it is too soon for us to comment further apart that he has been effective. There is more to do and lots to follow up. One major task is our roof reification. Once this is all completed, I can give another review.

We have had terrible customer support from this company. Items are missed and staff do not take responsibilty for mistakes . I have raised the issue to the managment several times with limited response. I do not recommend using this company at all.

Sarah has been one of the two contacts at STM for our Strata Committee of which I am Secretary. She is unfailingly pleasant to deal with and shows a calm commonsense in those stressful situations that often arise in Body Corporate matters. Tony Bond

I have been working with Sarah of over 12 now
Sarah has always dealt with our Commercial building issues quickly and promptly and appreciate the service Sarah has provided, excellent work
Chris Building Manager

Sarah is always very helpful and super efficient in actioning my requests and is a real pleasure to deal with.
Thankyou Sarah for making my experience with STM a good one.

I have over the last months had the opportunity to speak with Amanda she is a delight to deal with... nothing is to much trouble and she is an excellent listener, Amanda always reply's to my calls/emails and will seek out the facts if they are not at hand, I have been a client of STM since 1990/93 in two Strata's as Chair in 45001 [21] units there are always issues on the monthly ledgers and know if I contact Amanda the issue is always resolved. The service I receive from Amanda and the team is a 10. She is excellent, and living in different states we have never meet but can sort out any concerns talking the talk....Well done STM GREAT TEAM.

Sarah has always been super helpful, gets back to me promptly and has been a dream to work with. I personally appreciate someone who does what they say they will. Sarah is one of those people.

I always find Sarah Copley to be very helpful each time I have contact with her. She always provides me with any requested information in a timely manner. A pleasure to deal with.

Minal was extremely efficient with resolving an outstanding matter from before his commencement. Minal was knowledgeable, confident and knew exactly what to do while maintaining professional. I always appreciate working high caliber professionals in the property industry. Thanks again.

We had a damaged roof, damaged stormwater pipes and burst water pipe and some other problems. Obtaining quotes, prioritising our needs, understand the legal implications, being empathetic are just some of the responsibilities and traits of STM. Great results from a fantastic team. Thank you all!

I found the service provided by Minal Kulkarni (STM) to be of a high standard. Minal handled all the concerns that arose with our Strata in a professional timely way consistently. She was always knowledgeable on the issues we were dealing with and was dedicated to finalising matters efficiently and effectively. I was impressed with how much energy she put into achieving the best results for us. Even with some more complex strata matters last year. She's professional and an all-rounder. I hope she remains with our strata for a long time. Thank-you.

I would like to commend Minal Kulkani for her wonderful service each and everytime I call, she responds with a friendly nature which is not common with strata managers to Real Estate Agents. she is always happy to help with any situation I am faced with.

This relationship is so disappointing. Nothing is achieved without chasing. None of the KPI's have been met. The AGM minutes forgotten, as well as our levy adjustment. Can't be relied upon to manage the fundamentals. I draft correspondence because they do not possess the capability. Next contract we are insisting on will possess an exit clause should there be non performance from their replacement.