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Exceptional customer service
Having dealt with STM over 12 years now, they provide an extremely professional but friendly service. Sandra Ciccia is an exceptional community manager. She is very knowledgeable and goes above and beyond to satisfy her customers enquires and needs. Can’t not fault her dedication to the job. Looking forward to continuing the relationship into the future. Well done!
Fantastic communication and service.
I find STM and it’s staff available , courteous and professional. My contacts Bill Croucher and Paul King are great to deal with. If I could give six stars I would.
Kelly has always been professional, approachable and very understanding. Her patience, whilst part of her job is admirable. STM is fortunate to have her in the company in my opinion.
Relieved we decided to go with STM.
We recently purchased a new property and decided to flip our strata manager and go with STM and we couldn’t be happier. Transparent and clear communication is exactly what we get.
Responsive and friendly
I had a great experience liaising with Zech at Strata Title Management. Zech was quick to respond and kept things simple, making life admin that little bit better/easier to get done. Thank you!
Cassandra and her support team are pleasant, knowledgeable and professional. Nothing is too much trouble and requests, queries and answers are always handled promptly. They are a pleasure to deal with
Carolyn responds quickly to requests and is always willing to follow through and update on the status of outstanding jobs - as a unit block we appreciate her professionalism many thanks Carolyn
With an 'OPEN' Human Resources Department at StrataTitle.com.au, what new course is next for Champion Hira Zaheer?
Wow, what can I say as a 57 year old man; well trained in call centres, customer service and empowering communication.
My experience of Hira Zaheer’s communication with me is WORLD CLASS, with her ‘CAN DO’ attitude clearly a commitment to her love to represent Stratatitle “BEYOND WELL!”
As a committee member of our body corporate for over 10 years, it has been pure joy to finally experience ‘being heard’ and ‘action taken’ ,as common results of my interactions with her.
Hira Zaheer ran the 2021 Annual General M...
We have been with stm for many years. In the last 5yrs or so, they have really improved. They are professional and courteous even at the hardest of times. Our strata manager always responds to our emails promptly and provides information to us without issue. If we want a specific contractor, they run the checks and engage them to conduct the work. Good service and professional. Thanks
Payment to contractors- excellent
Excellent service, response to payment is outstanding. The best company I have ever worked with. From the accounts department to strata managers and everyone else, very professional, simply the best.
We Have A Great Strata Manager
Sandra Ciccia has been fantastic as our Strata Manager. She's efficient, courteous and gets the job(s) done quickly. She's always happy to answer questions or explain something about the AGM's. A valuable asset to STMG. Mary Piper Units 29 & 38.
Has been conveiniant
Hira, has been a new team member who has picked up the pieces and without fail has been patient, a fantastic listener and always 100% helpful when needed assistance. Hira will never let you down.
I am very happy to have Hira onboard and helping our state team
The reviewer stated that an incentive was offered for this review
Strata fees kindness
Natasha was very kind and understanding with our situation regarding our over due strata fees. Her communication was prompt and professional. We look forward to working with her again in the future.
We are grateful To Cassandra for her prompt attention to our emails.
She responds with speed & has valuable insight into dealing with our strata issues.
Steve & Dale Butler,
[Personal Details Removed]
Fantastic service and attentiveness from the entire maintenance team!
We have found Avia and the entire STM team to be extremely professional and through throughout all strata related matters and repairs. Highly recommend the entire maintenance team for all your strata needs. Thanks again for all your hard work.
Questions & Answers
Im own of 1 Unit in complex of 6 unit. On the beach. we're having the roof replaced and about to vote for one of 3 option need your advise
5 muti contacts with each trades with appionted superviser.
With One Builder to Manger all works
Same as Option 2
apples for apples quote
In order for us to be able to assist with your enquiry, please provide your plan & lot number as well as the address of the property we manage.
Hi, I am staying at Harris Park and we have 4 units in our building (All 4 are rented). We are using 6 garbage bins and every Monday, we have to put the garbage bin out and get them in the next morning. I am not sure whether Strata should be taken care of this process or each unit people in that building should be taken care of. Please let me know if I reached out the wrong team for this issue. Thanks
We have just sent you a private message.
Strata Title Management
I am having issues with strata. The issues are strata received a complaint and without asking or letting me defend myself have commanded my real estate agent/ landlord to evict me. If they did ask me they would’ve found out I have evidence proving a hate campaign in me to try and shut me up about things going missing and so on. What can I do about this bias corrupt behaviour. FYI, the strata company is STRATA TITLE MANAGEMENT.
Suggest you go back to Stata Title Management, with your evidence with everything in writing and see what they come up with. Good luck.
Thanks for your comments. Our suggestion is to pass on the relevant documents to your Real Estate agent who can then liaise on your behalf as they see fit.
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