Strata Title Management Group (STM)

I have lived in our block for almost 10 years and STM have been the strata managers for that period of time. We have had a turnover of managers, and the customer service has gone from bad to worse, and consistently below par. I would not recommend them.

Our strata contact Lauren is a delight to work with
She is efficient courteous and very knowledgeable
We have never had any problems with contacting her getting quotes and work done and receiving relevant information.
Lauren is the one you want to manage your unit
Well done

Be weary they will increase levies 3x more , charge $195!an hour and endless charges of non routine management fee . They are not honest or transparent . Your levies payments are literally all going to management fees

This manager from STM wants to charge $195 per hour. He decided to call routine management work as non routine and keeps adding charge after charge . Stay Way from them

Have had prompt and professional response from STM, in particular our manager ,cassandra gallo and her team.
They have gone out of their way to ensure all committe members have access to meetings.

No one is interested in solving individual member's problems @ STM Sutherland.
When I emailed them numerous times then they stopped replying me, even don't pick up the phone also then I Complained & asked explanation for the unreasonable delay about my issues " No reply ", even senior manager's boss is not replying my email which I sent around 1.5 week ago ?
I urge the owners/directors/senior management of STM to look in to the matter to find out why such long delay is happening ?

Having only recently bought into our complex, STM were already in place. Since day one on dealing with them we found them to be unprofessional in their communication and evasive, the allocated Manager was always away and it would take weeks for anyone to get back to us, only then after chasing them.
In our short dealings we had found they failed to:
- Update/alter our CMS within the 3 months as per the Act. Then changed the CMS 2 years later without all lot owners knowledge to cover their mistakes, said it was "Administration error"
- Ensure c...

Never have I dealt with a less helpful or more obstructive strata manager. A simple key replacement took months to fulfil, despite all approvals being promptly provided. Terrible. They acted in a way that was devoid of the service they are being paid for.

Jay Marshall was appointed our Strata Manager 5 months ago. Our Strata Plan has some very complex issues in terms or remedial works and challenging personalities, all of which he has dealt with head on, proactively and with the utmost professionalism.

I rang and spoke to [Name Removed]. He said to email him which I did. No reply.I emailed him again. No reply. I called him again they told me he wasnt in the office. They lied.
There is a leaking pipe in the wall of the common area in the stairwell that has saturated the carpet which has now gone mouldy and it smells. I am an asthmatic and it is bad for not only my health but for everyone elses health. In the next meeting I will vote to change our strata company.

with our strata we have had a lot of issues in the pass
once talking and having Cassandra i find her very helpfull and happy to be dealing with any dealing it has been a hard year and hopefully we can have a good out came this year

While in the process of selling my town house I ran into a few snags which would seemingly compromise the sale. I spoke to Strata Title Management and it seems I should have gone to them in the first place. So helpful and supportive in every way possible. If the sale doesn’t go through it won’t be because of STM, but if it does go through it will certainly be because of their prompt and efficient work. My wife and I would especially like to thank Cassandra Gallo and her assistant Zech, definitely a shining light during a very stressful time.

It is such a pleasure being able to speak with a person and not a machine ,not understanding a lot about our strata figures Maria could help and guide me so that I was able to understand.

Dealt with Zech & Cass, they are fast and prompt with organisation and have never failed me once, particularly in troubling times such as the flooding. Emails are usually responded quickly too.

My main strata manager always unwell. Hard to contract hom. No matter you lease message or email for numerous times. The co strata manager also very busy. Do not think they will contract you soon. Usually it take 2 days, and waste so much time.
And I asked about tge intercom need to be fix for over 3 months. Still no action. Reason Mo reply by the committee.
The strata manager should know that is the responsibility of the strata to repair and maintain the common property work properly.
That is under the law.
So think twice to get them manager your building