Strata Title Management Group (STM)

Having dealt with STM over 12 years now, they provide an extremely professional but friendly service. Sandra Ciccia is an exceptional community manager. She is very knowledgeable and goes above and beyond to satisfy her customers enquires and needs. Can’t not fault her dedication to the job. Looking forward to continuing the relationship into the future. Well done!

I find STM and it’s staff available , courteous and professional. My contacts Bill Croucher and Paul King are great to deal with. If I could give six stars I would.

Kelly has always been professional, approachable and very understanding. Her patience, whilst part of her job is admirable. STM is fortunate to have her in the company in my opinion.

We recently purchased a new property and decided to flip our strata manager and go with STM and we couldn’t be happier. Transparent and clear communication is exactly what we get.
Thank you

I had a great experience liaising with Zech at Strata Title Management. Zech was quick to respond and kept things simple, making life admin that little bit better/easier to get done. Thank you!

Cassandra and her support team are pleasant, knowledgeable and professional. Nothing is too much trouble and requests, queries and answers are always handled promptly. They are a pleasure to deal with

Carolyn responds quickly to requests and is always willing to follow through and update on the status of outstanding jobs - as a unit block we appreciate her professionalism many thanks Carolyn

Hira Zaheer
Community Manager

Wow, what can I say as a 57 year old man; well trained in call centres, customer service and empowering communication.
My experience of Hira Zaheer’s communication with me is WORLD CLASS, with her ‘CAN DO’ attitude clearly a commitment to her love to represent Stratatitle “BEYOND WELL!”
As a committee member of our body corporate for over 10 years, it has been pure joy to finally experience ‘being heard’ and ‘action taken’ ,as common results of my interactions with her.
Hira Zaheer ran the 2021 Annual General M...

We have been with stm for many years. In the last 5yrs or so, they have really improved. They are professional and courteous even at the hardest of times. Our strata manager always responds to our emails promptly and provides information to us without issue. If we want a specific contractor, they run the checks and engage them to conduct the work. Good service and professional. Thanks

Excellent service, response to payment is outstanding. The best company I have ever worked with. From the accounts department to strata managers and everyone else, very professional, simply the best.

Sandra Ciccia has been fantastic as our Strata Manager. She's efficient, courteous and gets the job(s) done quickly. She's always happy to answer questions or explain something about the AGM's. A valuable asset to STMG. Mary Piper Units 29 & 38.

Hira, has been a new team member who has picked up the pieces and without fail has been patient, a fantastic listener and always 100% helpful when needed assistance. Hira will never let you down.
I am very happy to have Hira onboard and helping our state team

Natasha was very kind and understanding with our situation regarding our over due strata fees. Her communication was prompt and professional. We look forward to working with her again in the future.

We are grateful To Cassandra for her prompt attention to our emails.
She responds with speed & has valuable insight into dealing with our strata issues.
With thanks,
Steve & Dale Butler,
[Personal Details Removed]

We have found Avia and the entire STM team to be extremely professional and through throughout all strata related matters and repairs. Highly recommend the entire maintenance team for all your strata needs. Thanks again for all your hard work.