Our committee has worked with Lauren for the past 8 months. She is extremely efficient, and responsive to all requests, both big and small. She has had to deal with some tricky situations, and has not only been able to assist with requests, but has used experience and initiative to achieve results which best suited the strata and building collectively. Lauren has been fantastic to work with and I would highly recommend her for anyone looking for someone who actually takes pride in the work they complete.

Bill Croucher has been fantastic to work with during the last 12 months, exceptional service, communications and prompt payments. I would definitely recommend Bill to anyone considering using his services.

I would like to take the opportunity to compliment the professional service conducted by the team at STM - Tweed Heads and particular Senior Strata Manager Glenn More. Glenn's tireless work supporting our community is very much appreciated by this lot owner. He truly goes above and beyond his scope of works. STM have recently been awarded a three year extension to manage our community which shows a vote of confidence in Glenn and his team.

Thankyou

Bill has been super efficient in all of our dealings and Invoices have always been paid promptly. We would highly recommend him for his work ethics and attention to detail.

Our complex was managed by STM for the last 17 years. Great customer service. Strata managers are all very friendly and helpful! They are very efficient and professional in communication and actioning of events required.Can not recommend them enough!

Since Bill has been handling my account invoices are always paid on time.
On the occasions I have questions that needed to be answered Bill has been helpful and always gave me. good advise. It's a pleasure to have a professional you can always rely on

I am so happy with the service provided by Cassandra Gallo and her team.
The responses are so prompt, courteous and understanding of the issues at hand.
I am highly appreciative of the support and assistance offered and given.

Bill has been very helpful in terms of reviewing and keeping our accounts up to date. Invoices are always paid on time. Questions are being anwser with professional manner without delay.

From a contractor point of view, Assistant Community Manager Brianca has been lovely to deal with and has made our large project a breeze with her assistance. No task was too great or too small and Brianca always provided assistance to us.
We always look forward to working with STM, especially with people like Brianca.

Daniel has been very helpful with my application from start to finish, providing responses very timely and ensuring that I have the relevant information. Overall really satisfied with the professional service

I received a plumber bill for replacing my hot water meter. No communication to me before the work started. When I asked the strata manager he said it was instructed by the committee but was unable to provide any prove.
Feel like I have been ripped off and been asked to pay unnecessary bill.So disappointed with this kind of service ! You never know when the next bill will charge against you!

MBS has provided building management solutions to properties managed by STM for 10 years. Our interactions have been positive, productive and responsive. Mandy has responded to financial queries promptly. We look forward to working together for the benefit of Owners in the future.

I'm happy with STM as a strata manager. They are always professional and efficient during our interactions. Deborah in particular is always helpful and responsive with any question, no matter how trivial.

Our building complex lost power at 10.00pm in the recent storms and due to the prompt action of Kylie Lowry, at 8.00am, we had the power restored within an hour of her hearing about it. This was 3 hours prior to the original time provided of midday. We thank the electricians and the prompt work order being emailed.
Many thanks Kylie

Excellent service by Julie when I wanted to install air conditioning in my unit.
Julie was very prompt when answering emails. She explained the process and made the whole experience very easy.

Many Huang does a great job in her role as STM Trust Accountant for our complex in Sydney.
I always find her willing to solve problems as well as being punctual and courteous.

STM manage 2 properties for us in NSW - Tweed Heads,
Thank you Jenny Williamson, strata manager for both properties, working in with the Owners Committee she has achieved a lot over the past year and with the COVID 19 limitations we didn't think it possible.
Many outstanding issues are now behind us, including one very successful and rewarding outcome through NCAT.
Thank you Jenny for all the extra hours put in to achieve positive results, from all the members of the Owners Committees.

A big Thankyou to Simone for her wonderful work ethic. Since her return from maternity leave we finally are getting work done.. We were just about to leave the Strata group but have happily resigned due to Simone’s diligence.

Thank you Simone Shea for the great job you have done for us. You have helped us in a positive and professional manner. We have achieved more with you in the last two months than we have achieved from the last three Strata Managers Helen and Trevor

I have dealt with Strata Title Management Group professionally for the last five years. Karla, Glen, Sandra, Kylie, Rebecca and team have always been professional and efficient in their dealings with me. I also have a building managed by them which I can not fault their work. I couldn't recommend STM more than I do day to day