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Strata Title Management Group (STM)
Jeff G.Sydney, NSW
Very Professional and Empathetic Service
Our committee has worked with Lauren for the past 8 months. She is extremely efficient, and responsive to all requests, both big and small. She has had to deal with some tricky situations, and has not only been able to assist with requests, but has used experience and initiative to achieve results which best suited the strata and building collectively. Lauren has been fantastic to work with and I would highly recommend her for anyone looking for someone who actually takes pride in the work they complete.
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AndySouth East Queensland, QLD
Fantastic Service
Bill Croucher has been fantastic to work with during the last 12 months, exceptional service, communications and prompt payments. I would definitely recommend Bill to anyone considering using his services.
1 comment
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StuartRichmond-Tweed, NSW
Exceptional Service
I would like to take the opportunity to compliment the professional service conducted by the team at STM - Tweed Heads and particular Senior Strata Manager Glenn More. Glenn's tireless work supporting our community is very much appreciated by this lot owner. He truly goes above and beyond his scope of works. STM have recently been awarded a three year extension to manage our community which shows a vote of confidence in Glenn and his team.
Thankyou
1 comment
Smarter Communities T.Strata Title Management Group (STM)
Hi Stuart,
Reading this has made my day! Thank you so much for sharing your experience of working with Glenn. It's great to hear Glenn is exceeding your expectations and we look forward to continuin... Read more
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Praire DogRichmond-Tweed, NSW
Exceptional Service
Bill has been super efficient in all of our dealings and Invoices have always been paid promptly. We would highly recommend him for his work ethics and attention to detail.
1 comment
Smarter Communities T.Strata Title Management Group (STM)
Hi Praire,
Thank you so much for taking the time to write this kind review. We pride ourselves on customer focused care and Bill will be pleased to receive your positive feedback. It's great to know ... Read more
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MiliRichmond-Tweed, NSW
Great Services!
Our complex was managed by STM for the last 17 years. Great customer service. Strata managers are all very friendly and helpful! They are very efficient and professional in communication and actioning of events required.Can not recommend them enough!
1 comment
Smarter Communities T.Strata Title Management Group (STM)
Hi Mili,
Thank you so much for taking the time to write this kind review. We pride ourselves on customer focused and the team will be pleased to receive your positive feedback. We look forward to cont... Read more
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Greg MarshSouth East Queensland, QLD
- 2 reviews
Bill has always been very helpful.
Since Bill has been handling my account invoices are always paid on time.
On the occasions I have questions that needed to be answered Bill has been helpful and always gave me. good advise. It's a pleasure to have a professional you can always rely on
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Val JSydney, NSW
Courteous assistance always at hand
I am so happy with the service provided by Cassandra Gallo and her team.
The responses are so prompt, courteous and understanding of the issues at hand.
I am highly appreciative of the support and assistance offered and given.
2 comments
Smarter Communities T.Strata Title Management Group (STM)
Hi Val,
Thanks for taking the time to share this kind review. We pride ourselves on customer focused care and Cassie will be pleased to know she making a positive impact. We look forward to continuing... Read more
Thank you, Richard, for your kind and courteous response. Much appreciated. Kind regards Val
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graceleiAU
Great service from Bill
Bill has been very helpful in terms of reviewing and keeping our accounts up to date. Invoices are always paid on time. Questions are being anwser with professional manner without delay.
1 comment
Smarter Communities T.Strata Title Management Group (STM)
Hi Gracelei,
Thank you so much for taking the time to write this kind review. We pride ourselves on customer focused care and Bill will be pleased to receive your positive feedback. We look forward to... Read more
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TaylaSydney, NSW
Wonderful Support on Projects
From a contractor point of view, Assistant Community Manager Brianca has been lovely to deal with and has made our large project a breeze with her assistance. No task was too great or too small and Brianca always provided assistance to us.
We always look forward to working with STM, especially with people like Brianca.
1 comment
Smarter Communities T.Strata Title Management Group (STM)
Hi Tayla,
Thank you so much for taking the time to write this kind review. We pride ourselves on customer focused care and Brianca will be very happy to receive your glowing feedback. We look forward ... Read more
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Great support and client service
Daniel has been very helpful with my application from start to finish, providing responses very timely and ensuring that I have the relevant information. Overall really satisfied with the professional service
1 comment
Smarter Communities T.Strata Title Management Group (STM)
Hi Alex,
Thanks so much for kind review! It's great to hear you are happy with the professional service provided by Daniel. We look forward to continuing to provide this high level of service into the... Read more
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SandySydney, NSW
Unprofessional !
I received a plumber bill for replacing my hot water meter. No communication to me before the work started. When I asked the strata manager he said it was instructed by the committee but was unable to provide any prove.
Feel like I have been ripped off and been asked to pay unnecessary bill.So disappointed with this kind of service ! You never know when the next bill will charge against you!
1 comment
Smarter Communities T.Strata Title Management Group (STM)
Hi Sandy,
Thank you for reaching out to us. We are very upset to hear you feel this way and we would like an opportunity to talk with you about the concerns you have raised.
We have sent you a private message and hope to hear from you soon.
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Great working partnership
MBS has provided building management solutions to properties managed by STM for 10 years. Our interactions have been positive, productive and responsive. Mandy has responded to financial queries promptly. We look forward to working together for the benefit of Owners in the future.
1 comment
Smarter Communities T.Strata Title Management Group (STM)
Thank you for taking the time to share your experience and we are delighted to hear you are happy with the services provided by STM and Mandy. We look forward to continuing to work with you into the f... Read more
uture. Kind regards, Richard Eastwood, General ManagerSimilar opinion? Write a review on ProductReview.com.au!
Helpful and professional
I'm happy with STM as a strata manager. They are always professional and efficient during our interactions. Deborah in particular is always helpful and responsive with any question, no matter how trivial.
1 comment
Smarter Communities T.Strata Title Management Group (STM)
Hi Lint,
Thank you for taking the time to share your wonderful feedback. Deborah continually strives to provide the highest possible levels of customer satisfaction and we are so happy to hear your po... Read more
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Sharon South East Queensland, QLD
Excellent prompt service
Our building complex lost power at 10.00pm in the recent storms and due to the prompt action of Kylie Lowry, at 8.00am, we had the power restored within an hour of her hearing about it. This was 3 hours prior to the original time provided of midday. We thank the electricians and the prompt work order being emailed.
Many thanks Kylie
1 comment
Smarter Communities T.Strata Title Management Group (STM)
Hi Sharon,
It's great to know Kylie is meeting your expectations. Thank you for taking the time to recognise her efforts and review our services.
Kind regards,
Richard Eastwood, General Manager
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Approval for air conditioning experience
Excellent service by Julie when I wanted to install air conditioning in my unit.
Julie was very prompt when answering emails. She explained the process and made the whole experience very easy.
1 comment
Smarter Communities T.Strata Title Management Group (STM)
Hi Liz,
Thank you so much for taking the time to review our services and we are delighted to hear you are happy with the services provided by STM and in particular, Julie. She will be thrilled to read... Read more
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Find out how Strata Title Management Group (STM) compares to other Strata & Property Management Services
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Stephen O'KeefeSouth East Queensland, QLD
Trust Account Reporting
Many Huang does a great job in her role as STM Trust Accountant for our complex in Sydney.
I always find her willing to solve problems as well as being punctual and courteous.
1 comment
Smarter Communities T.Strata Title Management Group (STM)
Hi Stephen,
Thank you so much for taking the time to review our services and we are delighted to hear you are happy with the services provided by STM and in particular, Mandy. She will be thrilled to... Read more
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BillSouth East Queensland, QLD
How to get a great outcome - use STM
STM manage 2 properties for us in NSW - Tweed Heads,
Thank you Jenny Williamson, strata manager for both properties, working in with the Owners Committee she has achieved a lot over the past year and with the COVID 19 limitations we didn't think it possible.
Many outstanding issues are now behind us, including one very successful and rewarding outcome through NCAT.
Thank you Jenny for all the extra hours put in to achieve positive results, from all the members of the Owners Committees.
1 comment
Smarter Communities T.Strata Title Management Group (STM)
Hi Bill,
Thank you so much for taking the time out to share your feedback. COVID 19 has been a very challenging to say the least. But we have been able to adapt to continue to deliver a high level of... Read more
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Great work Simone
A big Thankyou to Simone for her wonderful work ethic. Since her return from maternity leave we finally are getting work done.. We were just about to leave the Strata group but have happily resigned due to Simone’s diligence.
1 comment
Smarter Communities T.Strata Title Management Group (STM)
Hi Ann,
Thank you for taking the time out to share your comments. It's great to hear Simone is getting things back on track and meeting your expectations. i will be certain to share your comments wi... Read more
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Helen and Trevor Richmond-Tweed, NSW
Great Job
Thank you Simone Shea for the great job you have done for us. You have helped us in a positive and professional manner. We have achieved more with you in the last two months than we have achieved from the last three Strata Managers Helen and Trevor
1 comment
Smarter Communities T.Strata Title Management Group (STM)
Hi Helen and Trevor,
Thank you for taking the time to share your review. It's great to hear we are meeting your expectations and you're happy in the capable hands of Simone. We look forward to continu... Read more
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ScottSouth East Queensland, QLD
- 2 reviews
Strata Management at its best
I have dealt with Strata Title Management Group professionally for the last five years. Karla, Glen, Sandra, Kylie, Rebecca and team have always been professional and efficient in their dealings with me. I also have a building managed by them which I can not fault their work. I couldn't recommend STM more than I do day to day
1 comment
Smarter Communities T.Strata Title Management Group (STM)
Hi Scott,
Thanks for taking the time to review our services. We pride ourselves on customer focused care and the team at STM Tweed will be pleased to know they're making a positive impact on your comm... Read more
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Questions & Answers
Adrian Gasked
Generl Manger
Im own of 1 Unit in complex of 6 unit. On the beach. we're having the roof replaced and about to vote for one of 3 option need your advise
option 1.
5 muti contacts with each trades with appionted superviser.
Option 2
With One Builder to Manger all works
option 3
Same as Option 2
apples for apples quote
Adrian 0427228823
1 answer
Smarter Communities T.Strata Title Management Group (STM)
Hi Adrian,
In order for us to be able to assist with your enquiry, please provide your plan & lot number as well as the address of the property we manage.
Thanks.
STM
Rajasked
Hi, I am staying at Harris Park and we have 4 units in our building (All 4 are rented). We are using 6 garbage bins and every Monday, we have to put the garbage bin out and get them in the next morning. I am not sure whether Strata should be taken care of this process or each unit people in that building should be taken care of. Please let me know if I reached out the wrong team for this issue. Thanks
1 answer
Smarter Communities T.Strata Title Management Group (STM)
Hi Raj,
We have just sent you a private message.
Thanks,
Strata Title Management
Concerned Tenantasked
I am having issues with strata. The issues are strata received a complaint and without asking or letting me defend myself have commanded my real estate agent/ landlord to evict me. If they did ask me they would’ve found out I have evidence proving a hate campaign in me to try and shut me up about things going missing and so on. What can I do about this bias corrupt behaviour. FYI, the strata company is STRATA TITLE MANAGEMENT.
2 answers
Suggest you go back to Stata Title Management, with your evidence with everything in writing and see what they come up with. Good luck.
Smarter Communities T.Strata Title Management Group (STM)
Hi,
Thanks for your comments. Our suggestion is to pass on the relevant documents to your Real Estate agent who can then liaise on your behalf as they see fit.
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Smarter Communities T.Strata Title Management Group (STM)
Hi Andy,
hrilled to know you have taken the time out to recognise his efforts. Thank you again, Richard Eastwood, General ManagerThank you so much for taking the time to share your feedback. It's great to know you can recommend Bill based on your own experience. We pride ourselves on customer service and Bill will be t... Read more