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3Proform Kitchens

Proform Kitchens

 Verified
3Proform Kitchens
3.2

15 reviews

Positive vs Negative
54%6%40%
Customer Service
2.6
Timeliness
2.8
Job Satisfaction ?
3.2
Rates and Fees
2.8
15 reviews
Janine C
Janine CSA
 

I am very happy with the result of my new kitchen. George was very approachable, and I found the staff friendly and helpful. Show details

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Mortishia
MortishiaSA201 posts
 

There is always a contention of blaming someone else. Had our new cabinetry done by Proform Kitchens who also supplied these handles from Halliday Hardware. Firstly, the choice of the handles weren’t of our choosing. Secondly, the handles… Read more

themselves are poorly made. From 19 handles, 8 are faulty. This was brought forth to Proform Kitchens who conferred to Halliday Hardware being the supplier and if we had issues to contact them. * review on Proform also available on Google & Product Review (0) rating.

Regarding these handles, [Name Removed] who was nice asked for photos of the issued products. Upon conclusion, choice was to repurchase the handles @ $9.95 + GST. I kindly responded that I wouldn’t be repurchasing handles that haven’t lasted a couple months. Also informed me on protocol of cleaning the handles. It’s surprising how water and a soft cloth seem to be the issue and not the products themselves.

Proform Kitchens also stated with - top of the range - followed by mid range * guess they can’t even keep their professionalism in tact.

Now I’m looking at poor quality handles supplied by Halliday. Both companies have a poor rating of aftercare.

Attached are a couple of photos. Horizontal handles are directly under stone bench. Photo 1 in review by Maria Tratas Photo 2 in review by Maria Tratas

 Follow-up  · A follow up as requested by Product Review. To date, Halliday Hardware has not attempted to contact me. There has been no further communication. As noted within my review, the only option provided was to repurchase at our own cost again. When design of our kitchen was in process, we were never given a choice of handles. We did state to Proform… Read more

Yellow F.
Yellow F.WA4 posts
 

Happy customer – Communication was excellent from start to finish. Mark kept me informed every step of the way, and all my questions were promptly answered. The turnaround time was impressive. The kitchen doors were delivered and installed quicker than I expected. The pricing was very affordable compared to other quotes I received, and I feel I got great value… Read more

for my money.

The installation team ( Heath ) was professional and efficient, leaving my kitchen looking fantastic.

Ali
AliWA7 posts
 

$34,000 Kitchen Quote – Made an appointment in October. Layed out what I was wanting. Waited and waited for a quote to come through. No customer service. You have to chase them every time more than once to get any reply's. Finally got a quote for $34,000. Kitchen quote didn't even allow for a sink or ovens. That had to be corrected. They just quoted on random… Read more

bench tops instead of my 2 choices. Ended up going elsewhere. The end quote came in at $11,000 less than Proform's with no hassles at all. All in all I wouldn't recommend this company to anybody. They just don't care.

Denise O.
Denise O.WA
 

Avoid, Shop elsewhere – Visited show room in Malaga today, spent around 20 x minutes looking at various kitchen displays and was not asked once at any time if we needed any help, 4 x people in the office and nobody wanted to get out of their chairs, I'll spend my $30,000 elsewhere Show details

Graeme
GraemeSA
 
Timeliness
Job Satisfaction
Rates and Fees

wipe there hands when there are problems – my mother-in-law who is 87 had her kitchen installed but the tap developed a leak. George wanted her to contact the supplier and arrange repairs which she tried over many weeks. She asked me to get involved and George and I had many conversations where he acknowledged he should have done this. After many promises and no result, I told him i would… Read more

need to go to consumer affairs to which his reply was "you do what you want"I would never recommend them to anyone.

John from Adelaide
John from AdelaideSA2 posts
 

Not so perfect – Our initial experience with Proform was excellent. They have a great showroom and staff were friendly and helpful. However as the design progressed we found ourselves reviewing every revision of the drawings closely as there were many discrepancies. More importantly we had to inform Proform that the cabinet dimensions would not allow our oven to… Read more

be installed with the correct clearances even though the make and model number was provided. This resulted in an additional cost above the accepted quoted price. Our biggest issue is with the pantry door because it doesn't close unless you push it firmly. Occasionally the door will pop open. Proform have told us that the design of the fittted hinges want allow soft closing and nothing can be done about it. Proform have attended on three occasions to try and rectify this and have now given up. A design flaw by Proform that detracts from an overall quality job. We expected that a company as big as Proform would ensure the end result is perfect and the customer is happy.

Tanya
TanyaSA2 posts
 

We now have the kitchen we always dreamed of – From go to woe our experience with Proform has been amazing… George, who came to measure and quote was fantastic and was fantastic throughout, keeping us informed along the way with the progress of our kitchen; Proform is so lucky to have George. His ideas and design were exactly as I wanted my kitchen to be and some of his original ideas were… Read more

also fantastic. I now have the kitchen I have always dreamed of…Matt, the installer, was fantastic too and because he takes pride in his work, the end result is fantastic… we just could not be happier. Whilst a flat pack kitchen would have been cheaper, the end result would not have been this amazing and we are so happy we decided to spend more and get EXACTLY what we wanted, which we couldn’t do with a flat pack… the old saying, “you get what you pay for…” is certainly true here… and we do not feel we have paid too much at all; the quality of the work is outstanding for the price…Thanks so much Proform, we could not be happier… t’n’t xx”

Sue m
Sue m
 

Job well done – My new proform kitchen was installed yesterday from start to finish the professional way in which anthony ben and the staff at proform performed was exceptional peter who installed the kitchen was very good and had the kitchen done in no time i would highly recommend proform and should the need arise i wouldent hesitant to use them again job well done from a very satisfied customer

Ken
KenSA2 posts
 

Proform Kitchen – Very pleased with the design and quality of our Proform kitchen. Anthony's design suggestions were exactly what we needed to achieve the long term functionality we required. We met with Anthony on numerous occasions to finalise design and colour selection and each time he was very patient and gave us several options to choose from. Quality and installation first class. Excellent value for money.

Ste
Ste
 

good instillation poor contact – my kitchen was installed by proform, it was installed well with no problems but when i wanted to extend the bench top, i could not get a hold of anybody for a long time and the 2 times i did i was assured i would be contacted back and am yet to be contacted

Proform Kitchens
Proform Kitchens    

It's great to hear the initial installation was… Read more (+2 replies)

SallyB.
SallyB.2 posts
 

Love my kitchen! – Proform installed my kitchen more than 3 years ago now. I just saw this review page so thought I would add my feedback too. I love my kitchen to bits! It all went very smoothly with no problems. 3 years on and it is all still looking and working really well. I would definitely use them again or recommend them.  Show reply

Happy Chappy
Happy Chappy
 

Great kitchen, great price and great service!! – I have read the previous reviews and I wonder if we are talking about the same company. Proform have just finished installing my kitchen and it looks awesome! I received great service from start to finish. The product was to an excellent standard. They also did my robes, Landry and bathrooms. No complaints here! If only I could post a photo… Read more ·  1

to show you all. We have used Proform in every house we have lived in. This is kitchen number 3!! Never had any problems. I would definitely recommend Proform to my friends and family!

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Missi Tang
Missi Tang4 posts
 

Top Quality Displays, but Ikea Finishes – I had a new kitchen, bathroom, laudnry and wardrobes done by Proform in the middle of 2013. I was pleased with the sell and the price, but I also experienced long delays in installation and stuff that wasnt finished properly and it took them ages to return. They also damaged cupboards when they were installing but tried to say it was us and not… Read more

them.

I thought that I was paying for good quality, but what I got was misaligned doors, kickers that werent installed properly and latches that dont shut. Also when they were sealing the basins, they got the silicone everywhere and botched up the clean up job.

Im now sure I could of got a cheaper price better quality kitchen and install from Ikea. Sad I had to find out the hard way The initial contact all seemed positive Long delays, damaged cupboards, they dont accept responsibiltiy and they get pretty angry when you try to get things fixed

Proform Kitchens
Proform Kitchens    

Sorry to hear about your unpleasant experience.… Read more (+1 reply)

Louisa17
Louisa176 posts
 

Long delays, weak excuses, chipped bench tops, banging doors – Proform kitchens have recently completed a new kitchen for us. Our home is an older home and it replaced an outdated one. First impressions were great. Good sell, nice displays, lots of yes's. Stop right there! We had to remove our old kitchen to fit the new one, so feeding the fmaily was a dififcult as it was. But then we had a five week delay,… Read more

were fed a bunch of excuses and then when they did install, they sent a bunch of thugs to install it. We've ended up with chipped laminate bench tops and a couple of doors that don't close properly and it looks like we isntalled in ourselves!

Of course they're not interested now and aren't returning our calls, which has made the whole experience more distressing Good sell, nice displays, lots of yes's don't care attitude, long delays, poor install damaging things as they went, shabby results

Proform Kitchens
Proform Kitchens    

Sorry to hear about your unpleasant experience.… Read more (+1 reply)

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