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Kitchen Connection

Kitchen Connection

4.4 from 1,544 reviews

Reviews

Review distribution

5 star
1,138
4 star
177
3 star
49
2 star
46
1 star
134

J.burns

J.burnsSouth East Queensland, QLD

  • 6 reviews
  • Verified customer

Save your money and go else where!

published
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Mel G

Mel GSouth East Queensland, QLD

  • Verified customer

Happy with New Kitchen

published

Overall very happy with the service provided by kitchen connection from sales team through to trades. Some designer suggestions not possible upon check measure but sorted out before the renovation began and all went smoothly and on time. Everyone we dealt with was friendly and professional. Only suggestions for improvement is itemised account - with the changes required we couldn't tell what we had actually been charged for. Also cupboards delivered and installed dirty with lots of fingermarks and not cleaned.

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Janice B

Janice BSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Excellent job, love the new kitchen

published

Although we had some issues during the renovation of our kitchen and it took a bit longer than expected, mainly due to being let down by many of the trades, the issues were dealt with professionally and quickly by our customer service manager, Tom. I could not speak highly enough of Tom, he was always extremely helpful and very courteous. The cabinet maker Ben was also excellent.

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  • Verified customer

My beautiful kitchen

published

My eat-in kitchen fits in beautifully in my old house. It is the heart of my home which connects to all of the other rooms to make a perfectly functional space.

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The reviewer stated that an incentive was offered for this review


Katy B

Katy BSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

The Best Kitchen

published

Gina M.

Gina M.South East Queensland, QLD

  • 2 reviews
  • Verified customer

OMG..Love love love my new kitchen

published

A big thank you to Kitchen Connections staff Zac, Kellie and Michael and all the tradies who were involved in delivering a beautiful kitchen. There were plenty of hiccups along the way, asbestos been the biggest issue, walls not squared and uneven floors.

  • +1
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narelle

narelleSouth East Queensland, QLD

  • Verified customer

So much more space in our new wardrobe!!

published

Rip and completion was seamless and quick. Communication was flawless. Very impressed with the product and very affordable. Already have referred onto someone else and recommend to anyone looking too.

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Evie

EvieSouth East Queensland, QLD

  • Verified customer

Granny Flat Conversion HE-00304

published

Our designer Josiah was a delightful young man who listened to what we were proposing in our small granny flat conversion. After looking at our space, he drew up the perfect solution and included everything we wanted. Once again (this is the second time we have used Kitchen Connections), the team were profressional from start to finish and Tom, our support manager was only too happy to answer any questions we had and devise a schedule that worked perfectly for us. The kitchen was finished on time and on budget. Thank you Kitchen Connections we are so very happy with our granny flat conversion.

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Satisfied customer

Satisfied customerSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Heart of our Home: Kitchen Renovation Delivers on Design and Functionality

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Judy R

Judy RSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

So happy with our new Kitchen

published

We started by visiting North Lakes show room to have a look. Nicole was so helpful and after consulting with her and having Mark come and design our kitchen, the process started. We needed Wayne to do some building work first and then the kitchen was installed by Daniel. Daniel was very patient with me, explaining the why and how things were done. All the people we came into contact with, were very helpful and were all working towards us having a great kitchen. After 12 years of living with a old kitchen I now have a very functional kitchen. So happy. Thank you kitchen connection

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Viola

ViolaSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Stunning Kitchen

published

Kitchen Connection the best in the market! From the initial quote with John to Tom taking over from there highly professional in their dealings with their customers. Timeously and promptly fitted my lovely kitchen. Very satisfied with the end result!
Thank you Team!

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rusty

rustybrisbane

  • 9 reviews
  • Verified customer

Love our new kitchen

published

We obtained several quotes before making our decision to go with Kitchen connection, they were not the cheapest but neither were they the most expensive, but they were the only ones who thought outside the square! The team at North lakes branch were brilliant to deal with and Damien the designer was awesome! he came up with a fantastic design for our space which looks just amazing, and the only guy who actually thought of what we needed not just what he wanted to sell us! We would have given 5 stars but for the supply delay with range hood and drawer handles. Would we recommend Kitchen connection North Lakes? hell yeah, if you want quality at a reasonable price go with these guys!

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Anon

AnonSouth East Queensland, QLD

  • Verified customer

JE02863 Kitchen installation

published

Jindalee KC were fantastic helpful and very efficient, they were happy to accommodate all my changes and provided excellent guidance. Installation was extremely smooth and well managed. Very happy with my new kitchen.

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Sandra

SandraHunter Region, NSW

  • Verified customer

Awesome new kitchen experience!

published

The Kotara team were extremely helpful and friendly. They made choosing an on budget kitchen effortless. Everything promised was delivered. Great trades who were there when they said they would be and acted in a very polite and professional manner. Fantastic kitchen, we love it!

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Jacq

JacqSouth East Queensland, QLD

  • Verified customer

New kitchen - stress free process, and excellent outcome.

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  • Verified customer

Very good - the Wife loves it

published

The staff have been very helpful from the start - First time shop experience to the designing and followup to the completion of the job. Very timely and booking as agreed are meet with upfront assistance and guidance received from the team. Very good experience from start to finish.

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  • Verified customer

Just loving the New Kitchen!

published

All the staff at West Gosford were fabulous, especially the first contact with Stephanie. The design specialist Tammy explained everything clearly with a very friendly and warm personality. Jason was great with the rest, so easy to deal with. A few hiccups were sorted quickly and the finished Kitchen is wonderful. I would certainly recommend you contact Kitchen Connection when considering a Kitchen Renovation. :)

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  • Verified customer

Delays due to wrong orders

published

We went through Kitchen Connections Windsor. We had a good experience with our designer and most trades. Our customer support manager was not details orientated resulting in delays and re-work. They also went on leave the day before the build started and just sent an email with another persons email address to contact in case there were issues. Kitchen connections do not explain from the start that they do not project manage the kitchen fitout. You are required to organise trades and be onsite if required throughout the build. Considering the cost, this really affected our experience and I would not recommend kitchen connections.

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Unhappy customer

Unhappy customerSouth East Queensland, QLD

  • 6 reviews
  • Verified customer

Beware

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  • Verified customer

Excellent quality

published

The cabinets are beautiful and are of very high quality. Ryan the installer is highly professional and helpful. Any queries and concerns with selecting and coordinating the various trades and products were managed in a professional and friendly manner by the Kitchen Connection staff. We are very happy with the end product.

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Questions & Answers

Dave H

Dave Hasked

We are thinking about a new kitchen, our kitchen will need a wall taken out , new plugs and position of Vent etc, being new to the procedures, time lines, trades etc. Are Kitchen Connection a turn key solution as in plan, arrange trades to remove wall, gib, plaster paint from start to finish with the one invoice?

2 answers
Erika and Antony
Erika and Antony

In our experience, Kichen Connection arranged most of the trades. We arranged our own electrician and painter as we had other work to be done. Each quote from the trades came in as quoted. We had no surprises.

Dave H
Dave H

thank you !!


Wondering

Wonderingasked

In Qld., what are the guidelines for the amount of deposit payable before work is carried out. I have paid $3,840 up front (which is almost half). They are asking for $4007 before work will be started. Now they have also added a 10% on completion fee. Does this sound correct ?

1 answer
Kitchen Connection
Customer ServiceKitchen Connection

There are different business models operating in Queensland. We would suggest to contact the QBCC and they will be able to provide you assistance with this matter.


Judi

Judiasked

Hello,
We recently had a new kitchen installed, and while we are generally happy with the outcome, the microwave has been installed in an awkward place. It is too high from me (I am 5'2'') and on a strange angle, which I believe is unsafe, especially the risk of spilling boiling hot liquid all over myself. We have tried and tried and tried to get someone in to move the microwave down just a little, and while there have been promises, nothing has eventuated and we are still waiting. I feel like once the contract is signed and the money is paid, we have been dropped like a hot potato. Where to from here?

6 answers
A Smith
A Smith

Hi Judi I’m not sure. Kitchen connection came to you and helped you design the kitchen you wanted and discussed such things prior to the signing of any contract or paying any money. They showed you all the plans so you knew exactly where things would be and what they would look like so I’m not sure what happened for you.

Judi
Judi

Yes that's true. It's not until the Microwave was installed that it was obvious that it was too high for me. In our defence, it is difficult to read plans and understand how a new kitchen design will function when the old one is still in place. At that stage, I could not even get to where the microwave would be as the old pantry was there. Kitchen Connection have been wonderful on the whole, but we are finding the follow up service a little frustrating. We have discussed with the staff a very simple solution to the problem, which they say is an easy fix, but are still having no success getting anyone to help us.

Kitchen Connection
Customer ServiceKitchen Connection

Judi
Apologies for the lack of communication. Can you provide your contract no. And we will ensure someone contacts you on Monday to discuss.
Regards
Kitchen Connection Customer Service


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