Kitchen Connection offer a monthly draw for the chance to win a $500 Westfield Shopping Voucher for reviews both positive and negative. The winner is randomly drawn each month from a reviewer that had their kitchen installed and completed in the previous month.
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We used Kitchen Connection at Rutherford. I would highly recommended Jarrod and his team. Jarrod made the process run smooth and kept us informed along the way. Happy with the finished product.
Great experience from start to finish
After struggling to engage other builders, Kitchen Connection invited us to visit the store which was open on a public holiday. The sales person spent plenty of time with us in the show-room explaining the products and talking to us about materials, cabinet options, appliances, colours and styles. Some ballpark quotes helped us get an idea of costs up-front.
A designer visited our home and also spent several hours with us collecting information on our preferences, measuring the existing space and producing a schematic and 3D visualisation so t...hat we could have a strong idea of the finished result. In fact now that the kitchen is finished it is remarkable how similar the photos are to the image produced by the software. We also had an immediate estimate of the cost including trades. During the design process, the costs did blow out a bit because we were convinced to get some more premium options but I didn't feel pressured into those decisions but rather was a bit swept up in the excitement of imagining the new kitchen. I don't regret spending extra on the high-end appliances but it's something to be aware of going in. At this stage we signed a contract which locked in the price and timeline of the kitchen. We were asked to pay a deposit up front with a progress payment and final payment at further stages along the way. After the initial consultation we decided to change the tiles used for the splash-back. This alteration was easily handled and new drawings and a slightly increased contract was issued. The process of building the kitchen was well communicated with a handover to the building contact person happening during a "final check and measure' meeting. This customer service person arranged with us the dates for the delivery of parts and trades people to do the various stages of work. We opted to use a local builder to arrange some of the trades and they worked well together with only a handful of small misunderstandings that didn't impact anything overall - e.g. the cabinet installer didn't put some downlight cables where the electrician thought they were going to go and the builder we used didn't grind the floor to the specification that the floor installers wanted. In both instances, the problems were resolved with minimal fuss and I didn't need to be involved. The costs of the trades were accurate to the quotes we received with just a bit extra for plumbing because a pipe had to be run further than expected. The delivery dates were also on time and all trades people arrived on the days they said they would. When there was any doubt about delivery dates, our kitchen connection build contact let us know well in advance (but the deliveries arrived ok in the end). One exception to this were some chrome legs used to support the breakfast bar which no-one noticed were missing until the install date. Fortunately these were able to be fitted before the stone bench was installed with the cabinet fitter making a special return trip to ensure the benches could go ahead. We weren't charged for the mistake and it didn't disrupt the schedule. Throughout the process, kitchen connection sought our feedback and kept in contact with us to ensure our questions were answered and that we knew what was happening.
Excellent service through out the process
Kane who fitted our kitchen was amazing we had the best experience. frank the designer was very patient I changed my mind at least 5 times ! Everything went as planned despite the restrictions on COVID and supply issues that you hear others complain about. My advise is use a reputable company like Kitchen Connection if you want a kitchen installed
Fantastic to deal with and a beautiful final result
I’m very satisfied with my new kitchen and with Kitchen Connection’s service (the Tweed Heads South store). The original kitchen that was installed in my unit (which is only 1.5 years old) was small, cramped, had cheap fittings that were already breaking, didn’t have enough storage space and had an industrial look with matte grey concrete benchtop and splashback. I honestly found it depressing to be in that area.
Kitchen Connection were able to expand the space, add plenty of cupboard storage, a beautiful glossy benchtop and gorgeous floor...tiles. They redesigned the placement of the cooking appliances to make a much better layout. The kitchen is now a space that works better and is beautiful to look at. Although I did have to wait several months for the work to begin (it seems everyone is renovating their kitchens during the pandemic) all the trades were organised by KC and were clearly scheduled, efficient, trustworthy and pleasant to deal with. All the Kitchen Connection staff I met were beyond helpful and nothing was ever too much trouble to ensure the customer got what they wanted. Special mention to my customer service rep, Tom Kirk. If there was ever any issue or element of the work I wasn’t happy with, such as a cabinetry join that I thought wasn’t finished to perfection, I had only to mention it to Tom and he’d come and make it a perfect finish. A shelf was missing from my under-sink space and we discussed that it was probably that the cabinetmaker hadn’t been able to fit it around the drainpipe and plumbing pipes in that area. Tom came and took a quick look, disappeared outside for a few minutes and came back with a shelf he’d cut so that it fitted perfectly around the plumbing to give me a handy shelf. Nothing was ever too much trouble! I could have taken a cheaper route and just had some extra cabinetry installed, instead of having the entire old kitchen taken out and remodelled. But I don’t regret one cent I’ve spent now that I have this beautiful kitchen space that really enhances the beauty and value of my home.
Very professional from start to finish
We would highly recommend Kitchen Connections as our experience was seamless. From our initial design consult with Desire at Windsor to Nathan our in home Consultant and ultimately Dean at the Aspley store who oversaw the project. They all had great ideas and the knowledge to back it up. We were confident from the very start and the process was seamless. At the point of signing the agreement we had a schedule of who was doing what and when. It ran like clockwork and any minor issues were resolved quickly. Thanks to all involved in our project. We love our new kitchen.
Absolutely LOVE my new Kitchen
Kitchen Connection was great, from our first visit to the showroom, an appointment the next day with the designer, and the seamless installation. All the trades were wonderful, on time, friendly, I always knew what was happening and when it was going to happen. The quality of the cabinets/drawers, handles, benchtop, and appliances is incredible, we are very happy with our new kitchen, and would recommend them to anyone :-)
Love it..best change we could have hoped for
We had a very basic laundry..
Needed to utilise what space we had and this has been achieved.
Great , on time service. All promised appointments kept and followed up. Highly recommend
Love my new designer kitchen. Looks incredible.
Kitchen Connections were brilliant. They handled everything and met the brief and timeline. This was a major renovation because we opened up the whole kitchen area to the living and dining areas. We chose black cabinetry with black handles, integrated dishwasher, dark stainless steel fridge and extractor fan, timber (maple) for the panty and utility cupboard, black sink/tap and a simple white stone benchtop.
So happy with the whole process.
We found the whole experience to be without an issue. From the design team to all tradespeople who came to our home, their professionalism and quality of work was excellent.
My dream kitchen!
We highly recommend Kitchen Connections at Tuggerah, we spent a couple of hours one afternoon going over the showroom & choosing cupboards, colours, tiles, draw handles etc, booked in with a designer & we were lucky enough to get Sam, he listened to what I/we wanted in a kitchen and then showed us different layouts till we found the perfect one that fitted our space & lifestyle. We totally changed the layout of our kitchen & needed water, gas lines etc moved. Jason our project manager and Nicholas our installer were amazing from organising all...the trades & any adjustment to times etc as things popped up as they do when renovating. We love the look of our new kitchen so much, we are adding a drinks area, and lucky that Jason was our project manager and able to assist. Thanks Kitchen Connections for our (my) dream kitchen!
Love the Kitchen..pleasant experience, highly recommended.
Highly recommended, from picking the right colour and design of our dream Kitchen to the final state of installation, was a well planned. They listened to our needs, helped us even thought it was outside of scope and follow through with their promises as planned. Thumbs up to their tradesman too!
Chef loves his new kitchen
We would like to thank and recommend the Kitchen Connection team for transforming our deteriorating kitchen into a kitchen that we could only have dreamed of.
Everyone from the project manager to the trades people where friendly ,professional and a pleasure to deal with .
Thankyou so much we love cooking in our new kitchen!
Drew and Rebecca,
Love my new Kitchen
I highly recommend Kitchen Connection in installing my new kitchen.
Everything went as planned, from walking into KC at Robina to finally getting it installed. Paula greeted me and asked me questions to help me design my new kitchen with the products available. Dan then came around to design my new kitchen and we didn’t change a thing. We went from a U-shape kitchen to an island with drawers replacing cupboards and getting a splash back instead of tiles. Such a transformation and a pleasure to work in. Everything is now in place and well organised. I now have my dream kitchen all thanks to Kitchen Connection and everybody who helped me get it, the staff and installer were all excellent and professional. It was a happy customer experience.
All up the new kitchen cost me $36,377. If I take the appliances, sink and tap out, then it was just under $30,000. The tradesmen cost was $5561, which was only about $300 higher than the estimate. Take this out and it means the cabinets, benchtops and splashback was just over $24,000. It seems a lot for a small kitchen cabinetry and the materials used aren’t anything special. Despite that, I can see the value in using Kitchen Connection. There were a lot of staff involved and I know that labour costs are high. The customer service representati...ve from Kitchen Connection is the main person you deal with and if you get a good one, then they give you great service which makes the price palatable. Got a problem, ring/email them and they will get it sorted. They have a lot of influence over the tradies so you get them to deal with them, which saves a lot of hassle. You pay for that sort of service. My guy was Steve and he was very good. The downside of the process for me was that everyone was busy. The tradespeople and the Kitchen Connection staff are flat out, so mistakes get made, things get forgotten. I can forgive people making mistakes, it’s just when it’s everyone making one or two mistakes, the plumber, the electrician, the cabinet installer, the Kitchen Connection staff, then it seemed like a lot of mistakes were being made and the install dragged out. It ended up being 12 weeks from the time the kitchen was ripped out to it being finished to my satisfaction (well, I’ve still got a tradesman coming back for a minor issue). I’ve rated it 4 stars because of this. I think if I was doing it again, I’d wait for a time when they were less busy and they mostly get the job done right the first time, rather than the repeated call-backs. I would use Kitchen Connection again.
Have just had lovely new kitchen designed and installed by Kitchen Connection. The staff in the showroom were very knowledgeable and helpful, the designer was fantastic, and the co-ordinator was very helpful. The process was straight forward and took away all my worries about colours, design, timing and installation. I had the added worry of asbestos removal,but they arranged quote for removal and rebuild. All the tradies where on time, courteous, and very efficient. Love my kitchen. Thank you very much.
Questions & Answers
What is the cooling off period after signing the contract for a new kitchen?
?? Waiting for my deposit back.
Are there any clients of 'Kitchen Connection' who had purchased the Blum Soft Close Blue Motion Drawers and are experiencing issues with the draws not always closing properly despite numerous attempts with adjustments by 'Kitchen Connection'? 'Kitchen Connection' installed the 30kg version of the drawer slide, we think they should have installed the 65kg version Blum Soft Close Blue Motion Drawer-slide for the size of the draws that we had purchased. We believe that the weight of the items [steel pots and heavy glassware], may require a stronger drawer slide. We have 17 draws... 11 of the 17 are working fine, 6 of the 17 are problematic.
This question is aimed simply to gauge how many other clients are having similar problems.
Hi David. Thanks for your prompt response. Fortunately, or unfortunately, it is not the Blum Draw Slider per se that is at fault. If the 6 drawers were empty or half-full, the mechanism works as it should. The issue with the loaded drawers had been reported to Kitchen Connection almost straight after the kitchen was installed and twice thereafter following 2 x site service visits. I've also gone in personally to the branch in Maroochydore, was promised in vain that someone would come out. You may go back to your records to concur. Even then, we suggested that Kitchen Connection consider the 65kg version in place of the 30kg of Blum's product. I will admit that I am not an expert, it just seems logical to deduce that it appears to be a weight problem as the drawers work when empty. I must stress, I am not in any way looking for a hand-out or freebee. Even now, I am willing to pay the difference between the 30kg and 65kg versions if that is what is required. All I am after is a working solution. These drawers never worked as they should from get-go.
David, to recall. We have 17 draws. 11 are working as it should. 6 are not. The 11 all have lengths between 85cm to 93cm. The 6 problematic draws are all approximately 120cm in length.
Hi Kitchen connection,
I signed up for a new kitchen last week. I would like to change the sink and rangehood, I have emailed the showroom over a week ago but no response. Is it possible to change these appliances and how can I get this changed in the contract?
If you contact your designer they will be assist in any changes you wish to make
Kitchen Connection Customer Service
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