Kitchen Connection

From our visit to the showroom, designer coming to the house & installation everything couldn't have gone more smoothly. You are kept up to date with progress emails. On the day of installation tradies all turned up on time & the rip out & installation was so well managed. 2 weeks later we had our new kitchen and couldn't be happier. Highly recommend.

We recently completed our kitchen and laundry renovation with Kitchen Connection, and overall, we’re very happy with the outcome and quality of the work. One of the highlights of our experience was the direct communication with our Project Manager, Haydn. He was approachable, responsive, and easy to deal with throughout the process. The kitchen… Read more

turned out as planned, and we’re really pleased with the final result.

Most things went according to schedule, and importantly, the trades costs remained consistent with the initial estimate, with no unexpected increases.

One area we felt could have been better was the initial sales process. We signed the contract towards the end of the financial year and felt some pressure to commit quickly to avoid losing the promotional discounts and delivery date. As a result, we didn't have enough time to properly think through the laundry design, which led to a few decisions we later regretted.

Our advice to future customers would be to take your time during the design stage, particularly when planning multiple spaces, and make sure you're completely comfortable with the layout before committing.

Despite this, we're very happy with the overall experience, the quality of the finished kitchen, and especially the support we received from Haydn. We'd happily recommend Kitchen Connection, with the suggestion to allow plenty of time for the design process.

We’re absolutely thrilled with our new kitchen from Kitchen Connection Kotara! From the initial design phase right through to the finished product, the whole process was fantastic. The quality of the kitchen is excellent, and our Dekton benchtop is definitely the hero of the space, we absolutely love it! Every trade who attended our home was… Read more

professional, respectful and a pleasure to deal with. It made the whole renovation process so much easier and more enjoyable.

We couldn’t be happier with the end result and would have no hesitation recommending Kitchen Connection Kotara to anyone looking for a beautiful, high-quality kitchen. We absolutely love ours.

Hi I would like to say how happy I am with my new kitchen. From start to finish everything went smoothly. I did have a minor problem with the counter top but that was rectified as soon as they were notified. I wouldn’t hesitate to recommend Kitchen Connection to anyone wanting a new kitchen. Thankyou Jason for keeping in touch with me throughout the process to make sure everything was going to plan

My wife and I found the experience was very professional from start to finish of our kitchen renovation. The initial kitchen design appointment with David was very reassuring as the kitchen was designed using 3D visualisation which allowed us to change and see, to get it right the first time. Once completed, an estimate was provided which included… Read more

the entire process from start to finish. This upfront work made it an easy decision for my wife and I to proceed with Kitchen Connection. We then met Jason Stephenson - Customer Support Manager, who did the final check measure. Jason's work gave us a very accurate kitchen plan complete with trades schedule and estimates. This allowed us to prepare for the new kitchen by having accurate dates for each step of work, which was delivered exactly as per the schedule. Jason acted on all enquiries and made sure everything run as smooth as possible. The end result of the kitchen was exactly as what we wanted, we are extremely happy with the quality and outcome. Thanks Jason. The only consideration for Kitchen Connection to review, would be incorporating a project manager to be involved in the journey to check QA/QC and installation, rather than be reliant on the client. I would highly recommend Kitchen Connection to anyone considering renovating a kitchen.

Thanks Mark and Donna

We love our new kitchen! Process was easy, from design to install. Advice was given on design and colour choices. We were able to call/email with any questions during the process with quick response. Kitchen design and functionality really suits our needs. Thankyou.

The whole process was fairly seamless. We went with the Caringbah team. Although I was nervous about paying the deposit and having to decide on the day, it all turned out well. There is a time pressure to finalise plans and then it is sent to factory. So if you want very a bespoke kitchen or you like to go back and forth on design details… Read more

this may not be a good fit.

The designer Michael Jones spent several hours of time designing at my place with what I wanted and within the limitations of my space.

This was in stark comparison to a competitor company who sent someone who did not want to be there, did not listen to my questions, assumed things and the price would have been the same with similar time pressure to finalise. Or another more bespoke company who took 3 weeks to quote and did not have the detail I wanted and was more expensive, providing no trades or organisation of the trades.

The experience at the showroom with Pavlan ( not sure re spelling of her name, sorry) was excellent she was very patient with me. We went twice to look at materials and products.

Then final measure was with Haydn who was also great and responsive. He coordinated the trades and install.

The trades arrived as per the timeline and all but one communicated confirming arrival time day before. I called the one who didn’t and confirmed. They cleaned up after their work.

They were responsive and the installer made a suggestion with slight adjustment of placement of the island which was a good call.

The electrician also suggested a light for the pantry which was a great idea.

The stone benchtop team were great and honest. They accidentally chipped the wooden floor but told me about it and paid for the repair.

I am very happy with my new kitchen and would recommend this company.

You do have to trust the process and I can see it would make some people nervous.

You do have to check things yourself and ask if something is not sitting right, not everyone would have the skills to do this. They were all very respectful and answered my questions, which gave me reassurance.

Overall compared to other quotes I got and the experience of doing it yourself or fully bespoke I think this is a good choice. The whole rip-out to install took 4 weeks which is pretty impressive. Their product is good quality and you are not chasing and coordinating trades which I think is an important consideration. I don’t have time to be waiting for trades to come quote and then coordinate them or when they quote astronomical prices when they don’t want to do something. This is another advantage of KC, the trades are used to working together and if one person had a delay they sorted it out amongst themselves which was great.

I would suggest having a fair idea of what you want before getting them to quote. Also it is important to check the design and think through functionality so that you get what you actually want. This is time consuming but worth it.

Overall I would recommend KC Caringbah and would do it again.

KC were great from the 1st day entering the showroom to completion. Very friendly staff, nothing was too much trouble. Staff went beyond expectations. Would recommend KC to anyone wanting a new kitchen. Love my new kitchen.

Great communication, design ideas and service. We are really happy with our beautiful new kitchen.

I couldn't be happier with the renovation of my kitchen! Kitchen connection team turned it into a true art piece - moder, elegant and at same time highly functional. Thank you, Customer support manager Joco Bothab, Designer Philip Poweley, Installation Ben Savin. The workmanship and professionalism wear outstanding. Now my kitchen is not only beautiful but also a joy to cook and spend time. Highly recommend.

From start to finish and the whole job. Jason was ao good with communication and detail about our kitchen

Everything was absolutely perfect and seamless. Any questions were answered promptly and nithing was a problem. Im obsessed with my new kitchen.

Our 25 year old kitchen was in desperate need of a modern makeover and we took the leap to check out the Kitchen Connection showroom at Aspley and we are so glad we did! Angela helped us in the showroom and showed us what was possible and then designer Damien Partlin took it one step further and designed us a kitchen that allowed for more space… Read more

and storage - the pantry drawers are a feat of modern engineering! We had a dated angled benchtop and we are glad Damien talked us into straightening out the benchtop as that allowed for a bigger space in the kitchen but without encroaching on the existing living/dining space.

Our Customer Support Manager Jaco Botha was excellent from the initial measure & quote and all throughout installation he maintained contact to make sure everything was running smoothly and he was a short phone call away for any questions we had.

Instillation day came and installer Russell Turner had the old dated kitchen knocked down and the new modern cabinetry set up in 2 days! Russell was professional and had great attention to detail. The rest of the trades - stone benchtop installer, tiler, electrician and plumber were all professional and friendly and got the job done within the specified time frame. If you're looking for a fuss-free kitchen renovations Kitchen Connection is the way to go as they design your dream kitchen with you and organise all the trades for you so you have a trades schedule and know when your dream kitchen will become a reality!

Our Dream Kitchen – Thank You Christie & the Kitchen Connections Team. Earlier this year we had our new kitchen designed and installed by Kitchen Connections, and now that we have had time to live with it, I can genuinely say we absolutely adore it. It is beautiful, incredibly functional and has exceeded our expectations. From the very… Read more

beginning, Tammy was wonderful to deal with, helping us through the initial stages and answering our many questions along the way.

Our designer, Christie, was simply amazing. She spent so much time with us working through different ideas, layouts, colours and finishes to create a kitchen that not only looked beautiful but genuinely suited the way we live and use the space. Her knowledge, patience and attention to detail made what could have been an overwhelming process so much easier.

What impressed us particularly was that Christie’s help didn’t stop once the design was complete. She continued to be a wonderful source of advice and information throughout the process and even after the kitchen was installed, helping me with some of the finishing touches and decorating. That level of care meant a great deal to us.

We also cannot speak highly enough of the tradespeople involved. Everyone who came into our home was punctual, polite, tidy and helpful, and the standard of workmanship was excellent.

A very special mention must go to Michael, our installer. His attention to detail and commitment to getting everything just right were exceptional. He treated our kitchen as though he were working on his own home, and the quality of the finished cabinetry reflects that. We would also like to thank Ryan, our plumber, who was fantastic to deal with and made his part of the installation completely straightforward.

The end result is a kitchen that we are incredibly proud of and, more importantly, absolutely love using every day. It has completely transformed our home.

Thank you Christie, Tammy, Michael, Ryan and all the tradespeople who helped bring the design to life. We couldn’t be happier with the result and would happily recommend Kitchen Connections to anyone considering a new kitchen.

Another outstanding result from Kitchen Connections This was our second project with Kitchen Connections, following our kitchen renovation earlier this year, which delivered results better than we could ever have hoped for. This time it was our laundry — and once again, the entire experience from initial consultation and design through to… Read more

completion has been exceptional.

Tammy Woods, our initial consultant, was always available to help with our questions and ideas. Christie Macsween did an amazing job designing a beautiful and practical laundry that met all our needs, despite it being quite a difficult room to work with.

Daniel, our Customer Support Manager, oversaw the project and ensured everything ran smoothly from beginning to end. He was always helpful, patient and approachable, and having someone we could easily communicate with throughout the project made the whole process so much easier.

Once again, we were extremely impressed by the quality of the workmanship and the expertise of all the trades involved. A special mention must go to Michael, our installer, and Ryan, our plumber, for their excellent work and attention to detail.

Our finished laundry is absolutely beautiful and complements our new kitchen perfectly. It is wonderful to see the same high standard of service and workmanship carried through our second project.

A huge thank you to Daniel, Tammy, Christie and everyone involved in both of our projects so far. And perhaps the best recommendation we can give is that we’re coming back again — we’re looking forward to working with the Kitchen Connections team on our new bar next month!

Was A1 from the moment we walk into the Rutherford showroom.

We have just had a gorgeous kitchen and laundry completed . Jeremias our project manager had been nothing short of fabulous. Nothing was too much trouble and he had some great suggestions . The job was seamless with all trades on schedule . Would definitely recommend them to anyone . Stuart our cabinet guy didn’t an amazing job too as I’m quite particular. Thank you to everyone involved especially Jeremias .

Right from the start everyone involved has been fantastic. The renovations went extremely smoothly from design to trades. Communication was excellent and trades were all punctual friendly and professional. Our Customer Service Manager was great,… Read more

constantly checking work was progressing as planned.The cupboards are of an excellent quality and look. The choices were plenty and varied something there for everyone. Would highly recommend if you're after not just a new kitchen but a stylish and well made one.

Was an easy process . Only down fall was I didn’t realise it didn’t have backing on it . But that’s on me for not clarifying and just assuming . Still looks great and I love it Installation was done within the day and a easy good experience Show reply

We are an older couple who were left without a functioning kitchen for months due to Kitchen Connection’s high-pressure sales tactics, terrible management, coercive behavior, and atrocious attention to detail. High-Pressure Sales & Moving Timelines. Predatory quoting: The salesman created a design on his laptop in our home. When we asked how… Read more

long we had to consider the quote, he claimed it was only valid during that specific consultation and would expire the second he walked out the door. Feeling vulnerable with no working kitchen, we signed. Broken promises on install dates: On April 6th, we were assured the kitchen would be fully installed by the end of May at the latest. Based on this, we stripped our old kitchen, sinks, and tiles. Bait-and-switch pricing: When we went in to confirm the final design, they claimed they had allocated the "incorrect stone" on the original quote—which we believe was complete nonsense—and forced a price increase. Zero communication on delays: Salesman [Name Removed] promised a final measure a week later. Instead, they delayed the measure to early June and pushed installation to July. We emailed [Name Removed] to express our disappointment over the delay and never received a reply.

Coercion & Intimidation Over Online Reviews.

Silencing honest feedback: We previously posted a review after the trade rough-ins, highlighting the delays, poor communication, and inflated trade costs. Late-night intimidation: Shortly after posting, a Kitchen Connection manager called us late at night asking us to remove it. They threatened that a negative review might result in a worse installation, explicitly stating they were "worried about the quality of install the rest of the trades will do" because trades only get a bonus for good reviews. Feeling intimidated, we caved and took it down. Constant ghosting: Throughout the actual construction, Project Manager [Name Removed] and the Sunshine Coast manager continuously ignored our phone calls and rarely returned them. Subcontractor Issues & Uncontrolled Costs Unjustified trade costs: Plumbers and electricians increased their quotes well over the 10% allowance in Kitchen Connection’s quotation. Note that these are the trades that Kitchen Connection use. We didn’t choose these trades/contractors. Lack of direction: The trades had no proper briefing and constantly asked us questions that should have been managed and directed by the Project Manager, [Name Removed]. Sneaky extras: The plumber asked if we were installing a PITT stove and then immediately tried to charge extra because he "wasn’t aware"—even though he was the one who brought it up!

Cabinetry & Design Disasters.

Unapproved plan changes: The final plan was altered without our sign-off or consent. All overhead cabinets delivered in July were completely incorrect based on these unsigned plans. Poor quality control: We dealt with wrong cabinet door sizes, damaged panels, incorrect section colors, and severe misalignment throughout. Replacement cabinetry took until August 10th to arrive. Unprofessional fixes: A damaged feature panel on the island was later glued into place because they couldn’t screw it in (due to the stone already being fitted). Because it was glued, it doesn't align with the neighboring panels. Missing finishing touches: We had to explicitly ask them to silicone where cabinetry met nearby tiles. They still haven't siliconed the base of the cabinets, leaving raw timber exposed to spills, bugs, and dust under the kickboards. Stone & Masonry Failures Damaged delivery: The initial island bench stone arrived chipped. Their installers were going to leave it until we complained and demanded a replacement. When replacing a scratched end panel alongside the new island stone, they installed another scratched panel right before putting the stone on top. Misaligned cuts: The laundry stone was completely out of square. The butler’s pantry stone was misaligned due to bad measurements, bad cuts, and crooked cabinetry. Covering up mistakes: The backsplash stone was cut too low, leaving the bare plaster wall visible at eye level. Kitchen Connection tried to argue that packing down a hidden LED strip to cover the gap is "what they normally do" (it’s not how it’s displayed in their showroom). They eventually settled on lowering the overhead cabinets to hide their bad cuts instead of replacing the stone. Unbelievable.

Appliance & Sizing Blunders.

Wrong dimensions & wrong products: They built a 600mm void for an oven whose manual strictly states a max cavity of 595mm. The resulting 5mm gap looked terrible, showing the wall behind it. Dangerous "fixes": To fix the gap, they packed the oven up—violating the manufacturer's installation manual. Wrong appliance delivered: To make matters worse, we realized they had supplied an appliance worth $2,000 less than what we paid for. Winnings had to come out to install the correct oven, but it still sits packed up because Kitchen Connection built the void incorrectly.

Verdict From coercive sales tactics and intimidation over negative feedback to careless project management and botched trade work, Kitchen Connection turned what should have been an exciting upgrade into a nightmare. We strongly advise everyone to look elsewhere.