5,203 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment towards Kitchen Connection is largely positive, with many customers praising the seamless process from the initial showroom visit to final completion. The quality of craftsmanship, professional trade teams, and helpful design services are recurring highlights across the feedback. While a subset of reviewers encountered challenges regarding scheduling delays, communication hurdles, or minor component issues, the majority ultimately achieved a functional and high-quality result. Prospective customers are encouraged to maintain active engagement throughout the project and clarify all inclusions and trade costs in advance.
Excellent customer service. Gareth took the time to understand what I wanted, showed me options and discussed what could be achieved without being pushy sales. The quality of the product, the installation and communication throughout has been exceptional. Highly recommend.
We recently completely demolished and rebuilt our kitchen with the help of Kitchen Connection - I really liked the design options, functionality, and renders of the design prior to committing to the job, and the finished product is fantastic. What a massive difference! The place looks incredible!
Form the customer service we received in-store, the designer, and then the installer, Brent. We could not fault the experience. Quality products with a luxury finish all the while working with highly skilled professionals.
Reviews with attachments
- +2
I am thrilled with my new walk-in wardrobe. All the staff were interested & provided good suggestions. Alex the Installer was fantastic in his courtesy, efficiency & the clean and tidy state he left my Apartment
Really pleased with the outcome from start to finish. Trades were on time and very friendly. The end product is fantastic. Will highly recommend, thank you Dominic and the team
The process to obtain the service, design and install our new wardrobe was seamless. Our new wardrobe is of excellent quality and we’re very happy with it. Would highly recommend Kitchen Connection.
Kitchen Connection exceeded our expectations at every stage of the journey. From the initial consultation and design process through to the final installation, the team demonstrated outstanding professionalism, attention to detail, and customer service. We are delighted with the end result and now have our dream kitchen. Thank you to everyone involved!
Ricky was awesome, friendly and professional. He worked effectively, accurately and fast. He took only 2 days to complete the installation not 3 and did an awesome job
Things don’t always go perfectly in life (especially in renos), and it’s a company’s response that truly shows their character. We recently had our kitchen renovated by Kitchen Connection, and while the end result looks fantastic, what impressed us most was how they handled the inevitable challenges that came up along the way. David, our CSM,… Read more
was outstanding in this regard. When issues arose, he stepped in, took ownership, communicated clearly, and ultimately saved the project. His professionalism and problem-solving made all the difference.
On the sales and design side, Sam and Ben were also great. They took the time to understand our needs and offered practical suggestions that made a lot of sense both functionally and aesthetically.
If you’re considering a kitchen renovation and value a team that stands behind their work when challenges arise, we highly recommend Kitchen Connection.
We are absolutely thrilled with our new kitchen from Kitchen Connection. The finished result is beautiful and exactly what we were hoping to achieve. A huge thank you to Jeremias, Tom, Stu and the wider team. Stu’s cabinetry work was exceptional, and we really appreciated Jeremias’ attention to detail, flexibility and willingness to work through… Read more
any issues with us. The benchtop and tiling teams also did a fantastic job, particularly with some of the trickier details.
There were a few minor challenges along the way, as you’d expect with a renovation, but the team was responsive and worked with us to find solutions. Most importantly, we absolutely love the end result and would happily recommend Kitchen Connection to anyone considering a new kitchen.
This is the 2nd kitchen I have had installed in different homes over the years. First one a DIY (never again)and then recently a kitchen from Kitchen Connections. Could not fault one thing in regard to my new kitchen from Kitchen Connections. Professional and well informed from day one. Kitchen Connections stayed in contact with me and guided me… Read more
through the whole process from start to finish. They organised all of the trades, trade quotes and the trade schedule. All of the trades contacted me the day prior and turned up on time. They liaised with me on the day and work was faultless. Trades averaged out what I was quoted. If you would like high quality kitchen and peace of mind I would highly recommend Kitchen Connections
Michael Kalic installed my new bedroom cupboard. He was clean, his work was great and he gave great advice on how to look after the cupboards.
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We had always been planning to do a complete kitchen & laundry renovation then one rainy Saturday lead us to Kitchen Connection. Staff where very friendly and helpful, great communication and the whole process was very good from start to finish. One area which had some gaps was a couple of selections made in the showroom where not communicated to… Read more
the designer so we needed to return to the showroom to verify our initial selections.
The trade contractors were great, initial trade pricing was provided by Kitchen Connection which ended up having some variations in costs for various reasons so would allow some contingency in your budget, ours was less than 5%.
Where needed the trade contractors were willing offer advice when asked which was super helpful based on their experience. Overall would I recommend Kitchen Connection to friends and family, yes.
The kitchen is now sharp and clean and highly functional. The built-in fridge is a stand out feature and the multi function microwave makes preparing meals a joy
Michael was very efficient, hardworking and super friendly. He’s work was seamless, the finish product was great. We love our WIR. Thank you Michael
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All the Kitchen Connection staff were fabulous, from Natalie at the showroom, to attentive Tash in Design, to Jaco with final measure and check, and the team handling delivery. Jaco coordinated the entire job and was always available for questions and updates. Installation by Ben was extremely professional and proactive. Christian the tiler was… Read more
both a perfectionist and efficient. The other trades were a mixed bag from excellent to abysmal. The individual tradies need improvement and attention to customer relations and care and custody of other people’s property. Overall, we are thrilled with the completed kitchen and would recommend working with Kitchen Connection.
This is the first walk in wardrobe we have ever had. Having a walk in wardrobe designed and installed into our new home has been a thrill, easy to go through, plan and install. We are both happy with the design and results - which suits our needs - and would recommend Wardrobe Connection to any anyone. Thankyou.
We are very happy with our new kitchen. Communication with the Kitchen Connection team was excellent, we visited the show rooms several times to help with decision making, which was very helpful. The project finished on time and all the trade guys were prompt and professional, special thanks to Russell for overseeing the install, Tony from Shock City and Rodrigo for his expertise with the tiling. We would highly recommend Kitchen Connections!
Latest follow-ups
We have used Kitchen/wardrobe Connection for three projects- our kitchen, walk in robe and a display/bookcase. From the designers- Natalie and Ivan to our installers Neil (New cabinets)- kitchen and bookcase) and Dean, we have been extremely… Read more
impressed with the quality of the workmanship. The designers really listened to our requests and took the time to make the final product as functional and beautiful as possible. We were also very lucky to have two great project managers- Dean and Paul. On a final note- the building work for our kitchen- new windows, removing of wall, bulkheads etc was carried out by Paul Simmons and his crew. They were amazing. Their workmanship and professionalism and dedication to their craft was outstanding.
Follow-up · Installation for all three projects was completed within the given timelines. The assigned workers were all courteous, respectful and communicated in advance when they would be on site. We had a very minor plumbing incident several weeks later which was followed up immediately and without any problems. We were made to feel nothing was too much… Read more
Excellent initial service from Wardrobe Sale and Design Teams. Excellent communication and service once Installation Team stepped in. Trades people were great.
Follow-up · We’ve been living with our new kitchen for a month now, and a very happy. The quality is fantastic-the door and drawer fittings are excellent. The package works very well for us-even the included appliances are of an excellent standard. Overall we feel the installation has been great value, and are very satisfied.
- +1
Stress Free Kitchen Installation and Design – A stress free experience and outstanding outcome, doubled the size of our kitchen. I didn't realise that I must have needed a new kitchen so much. We found Kitchen Connections at an expo, from the very beginning, the experience was always positive.… Read more
We were kept in the loop every step of the way and follow ups on every trade. To have Kitchen Connections project manage the entire job was the best aspect - less stress for us. In a time when tradespersons are almost impossible to get on the day you want, this was not the case with Kitchen Connections. We were given estimated quotes for trades and they abided by that. We were given a timeframe for every step and that was almost accurate - a slight delay in the benchtop delivery (beyond their control). Then we added LED lights around the skirting boards for extra visual effect at night. 4 pendant lights are still to come. The design process was very good with Rob knowing what would work, what may be a better option, what was within building code and where to save money or splash. The end result is a kitchen we will love for many years to come. I still can't believe I filled every single drawer!!
MA04363-01
Follow-up · I am so glad I had a kitchen designer work out the maximum storage possible in the area we had to work with as I have a lot of drawers now; nearly doubled the size of my kitchen. The drawers make storage so much easier and I have racks for all my baking trays and chopping boards to keep the cupboards orderly. The wine cabinet has been well used… Read more
Find out how Kitchen Connection compares to other Kitchen Renovators
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In-depth reviews
Absolutely an appalling experience once we revived the contract the service was not at all good. There were lots of issues with the build. When trying to reach out the person overseeing the kitchen this was hard as no text messages were Apparently getting through to him. The way the house was treated with disrespect in the sense of damages to the… Read more
ceiling and cornerces that we had to replace and fix at our expense is not ok. The plaster that was put up was so bad when first put in that the installer had to come back and replace what he had done. The kicks were damaged in the corner and just glued on that they had to be fixed. As for the tiler his work did not meet Australian standards and we discovered that he did not have a valid ABN. that eventually they had to get a different Tyler in to rip out and replace correctly. Once the kitchen was finished nothing was cleaned or wiped down. When trim to get things fixed and sorted this was not an easy or straight forward or quick at all trying to get answers were hard and to get it fixed even harder. They are quick to take your money to prior to install. How about taking it progression instalments. This caused a lot of stress and tears. Even when reaching out to an area manager nothing got sorted any quicker. We were also informed that someone had to be home on day of stovetop measure so my partner had to take a day off work. He then found out that this was not the case he did not need to do soo
We're very happy with our new kitchen and would like to thank the team at Kitchen Connection for bringing our vision to life. Our designer, Jane, designed a stylish and functional kitchen that suits our needs perfectly. She listened carefully to our ideas and offered practical solutions and valuable advice throughout the design process. Our… Read more
project manager, David, did an excellent job. He kept us well informed, responded promptly to our enquiries, and communicated clearly throughout the renovation. He ensured the trades schedule and appliance deliveries were well organised, helping the renovation progress smoothly.
The tradespeople were friendly and professional, and completed their work to a high standard. A special thank you to Matt, our kitchen installer, for his excellent workmanship and attention to detail.
We're delighted with the quality of our new kitchen and appreciate the hard work of everyone involved. Thank you, Kitchen Connection, for transforming our space. We would happily recommend your team to others.
We are absolutely thrilled with our new kitchen and couldn't be happier with our experience with Kitchen Connection. From the moment we placed our order, everything ran so smoothly. The ordering process was straightforward, communication was excellent, and delivery was right on schedule, making what could have been a stressful renovation feel… Read more
easy. A special thank you to our project coordinator, Adam, who was polite, thorough and kept us informed every step of the way. His communication was excellent, and it was reassuring to always know how our kitchen was progressing. The quality of the cabinetry is fantastic, and we're so pleased with how everything has come together. We'd also like to give a special shout-out to the amazing trades involved. The team from Accent Benchtops were wonderful, from the initial stone measure through to the final installation. They were friendly, professional and did an exceptional job. Our biggest thanks goes to Matt from Youngs Cabinetry Installations. Matt was simply outstanding. His workmanship and attention to detail were second to none, and nothing was ever too much trouble. He was patient, meticulous and genuinely cared about getting every detail just right. It's rare to find someone who takes so much pride in his work, and it really shows in the finished result. Thank you to Adam, Matt, the team at Accent Benchtops, and everyone at Kitchen Connection for making our dream kitchen a reality. We wouldn't hesitate to recommend Kitchen Connection to anyone looking for a high-quality kitchen backed by excellent service and outstanding tradespeople.
Recent reviews
Attila and Aniko Kiss did a first class job to remove our old kitchen and instal the new cupboards. They were highly competent, efficient and very conscious of not disrupting the home.
Beautifully designed showroom. Very animated staff, positive, friendly with an excellent knowledge of their product. The process of contract to check measure to personal customer service manager to install, all so smooth and stress free. Yes, there was the odd hiccup but any issues were dealt with immediately and to perfection. I am very glad… Read more · 2
I chose to buy through Kitchen Connections; so much so that I have engaged Wardrobe connections to install the fitted robes.
I found everyone who gave me help in deciding what sort of kitchen I wanted were wonderful . From Jenna who I first spoke to in the Rutherford showroom, Graeme who came out to my home for the first measure, Jason who saw the project through to the end, Josh who installed my kitchen and all of the tradesmen along the way. They all made it an easy experience.
We love our new kitchen so much, Kitchen Connection delivered it well. Rafael from Helensvale kitchen connection branch helped us from the beginning of our kitchen planning. He was patient with us and suggested many ways on how can we stay within our budget. Kate our designer was able to show us in picture our chosen products which made it easier… Read more
to visualise, she also addressed our concerns and plans for our kitchen. Our project manager Jeremias assisted us and he made sure that all works are finished within schedule. We encountered a minor delay because of the stone bench installed (the staff from caesarstone was a bit slow to address our concern that caused the delay). Overall, we are so happy with our renovated kitchen. From dark and looking tired kitchen, we now have brighter and updated kitchen. HE03072-01
I had an inbuilt bedroom cupboard installed through Kitchen Connection and was very happy with both the service and the installation. The staff at the Capalaba showroom were very professional and knowledgeable and gave me excellent advice. The installer Roddy was friendly and installed the cupboard in half a day. The end result has been fabulous.… Read more
The quality of the product is excellent. I would highly recommend this company if you were planning to have cupboard installed.
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